2060 Problem Solving courses in Liverpool delivered Online

Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Workplace Problem Solving Approved Online Training

The Dealing with Difficult People is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Dealing with Difficult People consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Dealing with Difficult People Fundamentals of Dealing With Difficult People AND Ourselves 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Unlock Your Creative Potential with Innovation Course! 🚀 Are you ready to ignite your creativity and drive innovation in your personal and professional life? Look no further! Our groundbreaking Innovation Course is here to empower you with the skills, mindset, and strategies you need to thrive in today's dynamic world.   Why Choose Our Innovation Course? Innovation isn't just a buzzword; it's the key to staying ahead in a rapidly evolving landscape. Whether you're an aspiring entrepreneur, a seasoned professional, or simply someone who craves fresh perspectives, this course is tailor-made for you. 🌟 Here's what sets our Innovation Course apart: Unlock Your Creative Genius: Learn proven techniques to unleash your innate creativity and generate groundbreaking ideas. Master the Art of Problem-Solving: Develop a problem-solving mindset that enables you to tackle challenges with confidence and ingenuity. Foster a Culture of Innovation: Discover how to cultivate a culture of innovation within your team or organization, driving progress and success. Stay Ahead of the Curve: Gain insights into emerging trends, technologies, and methodologies shaping the future of innovation across industries. Hands-On Learning Experience: Engage in interactive exercises, case studies, and real-world projects that sharpen your innovation skills and bring concepts to life. Expert Guidance: Learn from industry experts and thought leaders who share practical insights and best practices gleaned from their own experiences. Networking Opportunities: Connect with like-minded individuals, build valuable relationships, and tap into a diverse community of innovators and change-makers.   Who is this for? Our Innovation Course is designed for anyone eager to embrace innovation and drive positive change: Entrepreneurs seeking to disrupt industries and create innovative solutions. Professionals looking to enhance their problem-solving skills and spark innovation in their workplace. Students eager to explore new ideas, expand their horizons, and prepare for the challenges of tomorrow. Creatives seeking fresh inspiration and new avenues for expression. No matter your background or experience level, if you're passionate about innovation, this course is for you!   Career Path Embarking on the Innovation Course opens doors to a myriad of exciting career opportunities: Innovation Strategist: Lead innovation initiatives within organizations, identifying new opportunities for growth and transformation. Product Manager: Drive the development and launch of innovative products and services that meet evolving market needs. Entrepreneur: Build and scale your own ventures, leveraging innovative solutions to address pressing challenges. Consultant: Offer strategic guidance to businesses seeking to foster innovation and adapt to changing market dynamics. Researcher: Explore new frontiers in science, technology, and social innovation, pushing the boundaries of knowledge and discovery. Whether you're charting a new career path or advancing in your current role, the skills and insights gained from our Innovation Course will position you for success in the innovation-driven economy of the future.   FAQs Q: Is this course suitable for beginners? A: Absolutely! Our Innovation Course welcomes participants of all skill levels, providing a solid foundation in innovation principles and techniques. Q: How long is the course? A: The duration of the course may vary depending on the format and structure. Typically, it spans several weeks to allow for comprehensive learning and practical application of concepts. Q: Can I access course materials after completing the program? A: Yes! Participants gain access to a wealth of resources, including recorded lectures, supplementary materials, and exclusive insights, even after completing the course. Q: Will I receive a certificate upon completion? A: Yes, participants who successfully complete the Innovation Course will receive a certificate acknowledging their achievement and mastery of key concepts. Q: Can I interact with instructors and peers during the course? A: Absolutely! Our course encourages active participation and collaboration through discussion forums, group projects, and live Q&A sessions with instructors and fellow participants.   Don't miss out on this transformative opportunity to unlock your full potential and become a catalyst for innovation! Enroll in our Innovation Course today and embark on a journey of endless possibilities. 🌈   Course Curriculum Module 1 Introduction to the Innovation Process. Introduction to the Innovation Process. 00:00 Module 2 Idea Evaluation and Development. Idea Evaluation and Development. 00:00 Module 3 Strategies and Sustainability. Strategies and Sustainability. 00:00 Module 4 The Societal Impact and Reflection. The Societal Impact and Reflection. 00:00 Module 5 Innovation Leadership and Metrics. Innovation Leadership and Metrics. 00:00

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS. You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction. PART I – BROADENING THE VIEW Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity. PART II – FAIR STANDARDS Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity. PART III – ORGANIZATIONAL UNITY Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions. ATTENDEES WILL BE ABLE TO: Discover new ways to “see things differently;” Use Emotional Intelligence to strengthen relationships and increase awareness of self and others; Define Diversity and uncover ways in which it is significantly useful in an organization; Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making); Manage conflict through unity, using the organization’s mission, vision, values, and goals; and Understand and communicate value to staff. Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class.    Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Course Overview Creative thinking skills are essential for problem solving in business and in life. Creative thinking can be used to develop self-awareness, find solutions, achieve goals, and approach issues from a new perspective. In the Creative Thinking for Everyday Life course, you will learn how to think outside the box, enhance your productivity at work, and use creative thinking effectively to tackle everyday challenges in life. It will explore the creative problem-solving process in detail, taking you through techniques, tools and practical exercises for taking your creativity to the next level. Channel your creativity and learn the art of creative thinking from the experts, by enrolling in this best-selling course today! This best selling Creative Thinking for Everyday Life has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Creative Thinking for Everyday Life is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Creative Thinking for Everyday Life is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Creative Thinking for Everyday Life is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Creative Thinking for Everyday Life, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Creative Thinking for Everyday Life will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Creative Thinking for Everyday Life to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Project Management Overview™: On-Demand This on-demand program provides learners with an interactive self-paced introduction to the world of project management (PM). Participants will gain fluency in the language and core concepts of PM, regardless of their roles in any project environment. They will also gain experience and perspective with basic yet practical problem-solving on a real-world case study. What You Will Learn You'll learn how to: Speak the language of project management Practice basic skills and tools that support effective project management through a structured process, including: Initiating Planning Executing Monitoring & Controlling Monitoring & Controlling Closing Basic Concepts People in Projects Projects in Organizations A Process Approach Process Groups in Action - Initiating Process Groups in Action - Planning Process Groups in Action - Executing Process Groups in Action - Monitoring & Controlling Process Groups in Action - Closing Summary and Next Steps

Learning Outcomes for 'Minor Illness Update' Day for Experienced Registered Healthcare Professionals   By catering to experienced registered healthcare professionals already practicing in the area of minor illness, this 'Minor Illness Update' Day equips participants to elevate their existing skills, apply the latest insights, and enhance patient care through informed, compassionate, and effective practices. Agenda: 09.15Coffee and registration 09.30Introduction and course objectives 09.40Perspective on changes and safe practice within primary care 10.00Respiratory Tract infections 10.45Coffee 11.00Ears, Nose and Throat 13.00Lunch 14.00Abdominal pain and UTIs 14.30Head, Neck and Back Pain 14.30Eye infections 15.00Skin Rashes 15.30Injuries 15.45Evaluations and Close Learning Outcomes: Upon completion of the 'Minor Illness Update' Day, aimed at registered and experienced healthcare professionals already practicing in the field of minor illness, participants will be able to: 1. Stay Current in Minor Illness Management: - Demonstrate an updated and well-informed understanding of the latest developments in minor illness management within the primary care context. - Stay informed about current prescribing guidelines and adjustments in the field of minor illness treatment. 2. Critical Analysis of Consultation Dynamics: - Exhibit a critical comprehension of the significant dynamics at play during patient consultations related to minor illness cases. - Apply analytical skills to assess the complexities of patient presentations and prioritize appropriate diagnostic and treatment strategies. 3. Effective Problem-Solving in Practice: - Discuss and analyse practical challenges that arise during minor illness consultations, and propose effective solutions tailored to individual patient needs. - Employ problem-solving abilities to navigate diverse patient scenarios, enhancing overall patient care. 4. Integration of Attitudes and Values: - Develop an understanding of how personal attitudes and values may influence patient interactions and treatment decisions. - Apply self-awareness to ensure professional conduct aligns with ethical and patient-centred principles. 5. Awareness of Professional Growth: - Recognize the ongoing nature of professional development and the importance of staying updated in the rapidly evolving field of minor illness management. - Acknowledge the responsibility for continuous growth, embracing opportunities for learning and improvement. 6. CPD Contribution and Revalidation: - Identify the applicability of these study days as part of Continuing Professional Development (CPD) requirements for experienced registered healthcare professionals already practicing in minor illness. - Understand how participation contributes to professional revalidation, ensuring compliance with professional standards. 7. Virtual Engagement for Learning: - Leverage virtual learning environments effectively to enhance knowledge and skills related to minor illness management. - Demonstrate adaptability in engaging with virtual platforms for professional development and learning. 8. Holistic Patient Care Approach: - Integrate the acquired knowledge to provide holistic care to patients presenting with minor illness, recognizing the interconnectedness of physical and psychosocial aspects. - Foster a patient-centred approach by considering patients' needs, preferences, and well-being.  

Heads up, aspiring business magnates!📣 If you have a knack for numbers, a budding enthusiasm for marketing, and envisage yourself spearheading a business or contributing significantly to an organisation's growth and success, then our AQA-accredited GCSE Business course is tailor-made for you.  Engage in six comprehensive modules with our course, exploring the intricacies of business operations and finance, problem-solving and decision making, qualitative and quantitative data analysis, and much more. Your individual tutor will provide unlimited assistance as you dive into understanding the factors influencing an organisation's operations, decision-making processes, and the usage of appropriate business terminology. The competencies you develop will be highly coveted by colleges, universities, and a plethora of professions including accounting, law, management consultancy, stockbroking, and human resources.  Designed for convenient online study at your pace, this AQA GCSE Business course provides unrestricted access to your personal tutor via email and telephone. The course induction and assignments are structured to nurture the skills and knowledge you need to thrive in your examinations. Expect: A newly minted course, crafted to the latest specification with engaging content Fast track available for this course (for exams in 2022) Access to our network of partner exam centres (guaranteed exam venue) Unlimited tutor support – personalised study plan and consistent support Exam pass guarantee (Don't pass the first time? We've got you covered for the next exam!) Immerse yourself in the dynamics of business operations, finance, problem-solving, and decision making, and data analysis! About the awarding body Awarding body: AQA Our course code: X807 Qualification code: 8132 Official Qualification Title: GCSE Business AQA qualifications are internationally acclaimed, taught in 30 countries worldwide, highly esteemed by employers and universities and designed to help young people advance to their next life stage.  ⏱ Study Hours Allocate between 120 and 150 hours for studying, plus extra time for assignments. 👩‍🏫 Study Method Delivered via our dynamic online learning platform, the course includes various media resources such as videos, quizzes, and interactive activities. 📆 Course Duration Upon enrolment, you'll have two years to study and take your exams, with continued unlimited tutor support. Access the learning materials via MyOxbridge, our online platform. 📋 Assessment Enrolments are now open for examinations from Summer 2022. You'll be required to complete two standard GCSE written exams. Guaranteed exam spaces are provided at our nationwide centres. During the course, you'll complete assignments for tutor feedback and monitoring your progress. 👩‍🎓 Course Outcomes Upon successful completion, you'll earn a GCSE in Business, issued by AQA, a syllabus (8132) selected specifically for its suitability for distance learning. ℹ️ Additional Information Official Qualification Title - GCSE Business Difficulty - Level 2 Entry requirements - Strong reading and writing English skills are highly recommended. Course Content Business in the real world Influences on business Business operations Human resources Marketing Finance Each module covers the core areas of business, equipping you with understanding of functions and sectors, technology and ethical implications, personnel management, market research strategies and financial calculations, respectively.  Unlock your potential in the business world with our GCSE Business Correspondence Programme! 🚀