2084 Problem Solving courses in Bristol delivered Online

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Family Law, Paralegal & Wills and Probate Law courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Family Law, Paralegal & Wills and Probate Law. Whether you're a student, recent graduate, or job seeker, our Family Law, Paralegal & Wills and Probate Law bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Family Law, Paralegal & Wills and Probate Law Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Family Law, Paralegal & Wills and Probate Law bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Family Law QLS Course 02: Paralegal QLS Course 03: Wills and Probate Law 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Legal Advisor Course 02: Legal Secretary Course 03: Document Control Course 04: Conveyancing Course 05: Employment Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes of the Family Law, Paralegal & Wills and Probate Law Bundle: Master the foundational principles and techniques of Family Law, Paralegal & Wills and Probate Law. Develop advanced proficiency in Family Law, Paralegal & Wills and Probate Law methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Family Law, Paralegal & Wills and Probate Law. Enhance your problem-solving and critical thinking abilities within the context of Family Law, Paralegal & Wills and Probate Law. This bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Family Law, Paralegal & Wills and Probate Law. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within this bundle, giving you the recognition you deserve. CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in a career in law and legal services Paralegals and legal assistants looking to expand their knowledge and skills Students pursuing a degree in law or a related field Professionals in the legal field seeking career advancement Career path Paralegal - £22,000 to £35,000 per annum Legal Secretary - £22,000 to £30,000 per annum Legal Advisor - £30,000 to £50,000 per annum Conveyancing - £25,000 to £40,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

🚀 Unleash Your Creative Potential and Skyrocket Your Productivity with 'Visionary Mode' 🌟 🎨 Are you ready to break through creative barriers and supercharge your productivity? Welcome to 'Visionary Mode,' where innovation meets efficiency in a transformative online course designed to revolutionize the way you approach productivity and creativity.   🌟 Unlock Your Creative Genius: Tap into the depths of your imagination and ignite your creative spark. Learn techniques curated by experts to enhance your creative thinking, problem-solving, and idea generation abilities.   ⏱️ Master Productivity Techniques: Say goodbye to procrastination and overwhelm! Discover practical strategies and proven methods to boost your productivity, manage your time effectively, and stay focused on your goals.   🔗 The Perfect Blend: 'Visionary Mode' offers the ultimate fusion of creativity and productivity. Gain the tools to harmonize these seemingly opposing forces and harness their combined power to achieve remarkable results. 🔍 What You'll Learn:   Creative thinking hacks to spur innovation Time management strategies for peak productivity Overcoming creative blocks and hurdles Balancing structured workflow with creative freedom Techniques to maintain motivation and momentum 🌐 Who Is This For?   Creatives seeking to enhance their productivity without sacrificing innovation. Professionals aiming to infuse more creativity into their work processes. Anyone looking to unlock their full potential by optimizing both creativity and productivity. 🎓 Our Expert Instructors: Led by industry-leading experts, this course brings together a wealth of experience and knowledge to guide you on your transformative journey. 🏆 Join 'Visionary Mode' and step into a world where productivity fuels creativity, and creativity fuels productivity. Elevate your abilities, amplify your output, and unleash your true visionary potential! 🌟 Don't miss this chance to take your productivity and creativity to unprecedented heights. Enroll in 'Visionary Mode' today and embark on a life-changing adventure! Course Curriculum

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum HR Management Masterclass Recruitment Consultant Masterclass Payroll Training Recruitment, Selection and Onboarding Organisation structure , Bands and Grades Structures Designing a Performance Management System How to Manage Conflict in Teams Master In Time and Workload Management Problem Solving and Decision Making Supervisor Delegation Skills For Supervisors Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum HR Management Masterclass Recruitment Consultant Masterclass Payroll Training Recruitment, Selection and Onboarding Organisation structure , Bands and Grades Structures Designing a Performance Management System 2 How to Manage Conflict in Teams Master In Time and Workload Management Problem Solving and Decision Making Supervisor Delegation Skills For Supervisors Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum HR Management Masterclass Recruitment Consultant Masterclass Payroll Training Recruitment, Selection and Onboarding Organisation structure , Bands and Grades Structures Designing a Performance Management System 2 How to Manage Conflict in Teams Master In Time and Workload Management Problem Solving and Decision Making Supervisor Delegation Skills For Supervisors Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Description Soft Skills Diploma To stay ahead of the competition, you have to possess a certain set of skills like communication skills, team building skills and leadership skills, which can be built and honed with the help of our Soft Skills Diploma. Irrespective of whether you are communicating with your colleagues, interacting with your customers or just talking to your suppliers, the success you achieve in your workplace depends on how you present your ideas and yourself. The content of the Soft Skill Diploma course has been put together by people with years of experience and will provide you with valuable organizational and interpersonal skills that will help you to further your career. Acquire all the skills that you would require to move forward in the corporate world and also hone the personal traits that would help you to develop interpersonal relationships. Soft skills are important to everyone, no matter what profession they are in and hence, acquiring this diploma will help you qualify for any profession you chose. However, since soft skills are more important when dealing with people, this diploma would help you to land a position in human resources very easily. Very different to 'hard skills' that mean the technical skills that you acquire in a profession, soft skills being subjective and inter-personal, can be applied to a wide variety of jobs. Soft skills are extremely important when we wish to present our-self in a professional manner. What you will learn 1: Introduction to Soft Skills 2: Essential Communication Skills 3: Personality Development 4: Decision Making 5: Leadership 6: Stress Management 7: Interpersonal Skills 8: Problem Solving 9: Workplace Etiquette 10: Team Building 11: Thinking Skills 12: Time Management Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

The Handyman: Starting Own Business for Handyperson Training Level 3 course provides comprehensive training for individuals aspiring to become skilled handypersons and start their own business. Participants will learn various handyman skills, including electrical work, plumbing, carpentry, painting, and more. The course also covers essential aspects of starting and managing a successful handyman business. Learning Outcomes: Understand the role and responsibilities of a handyperson and the essential tools and equipment needed for various tasks. Acquire practical skills in electrical work, plumbing, appliance repair, carpentry, and general maintenance to handle a wide range of home improvement projects. Learn how to effectively work on walls, floors, and surfaces, including painting and decorating, tiling, drilling, and welding. Develop expertise in handling construction projects, including planning, execution, and problem-solving in various building tasks. Comprehend the importance of health and safety in handyperson work and learn best practices to ensure a safe working environment. Gain knowledge of starting and running a successful handyman business, including marketing, pricing, customer relations, and legal considerations. Learn to manage and schedule projects, handle client expectations, and provide professional and efficient services. Understand the financial aspects of running a business, including budgeting, cost estimation, and managing expenses. Develop communication and interpersonal skills to effectively interact with clients, suppliers, and other professionals in the industry. Acquire problem-solving and troubleshooting skills to address a variety of challenges that may arise during handyman projects. Why buy this Handyman: Starting Own Business for Handyperson Training Level 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Handyman: Starting Own Business for Handyperson Training Level 3 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Handyman: Starting Own Business for Handyperson Training Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Handyman: Starting Own Business for Handyperson Training Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Handyman: Starting Own Business for Handyperson Training Level 3 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Handyperson Introduction to Handyperson 00:22:00 Module 02: Basic Tools and Equipment Basic Tools and Equipment 00:22:00 Module 03: Electrical Work Electrical Work 00:23:00 Module 04: Plumbing Skills Plumbing Skills 00:19:00 Module 05: Appliances Appliances 00:18:00 Module 06: General Carpentry General Carpentry 00:26:00 Module 07: Basic Maintenance Skills Basic Maintenance Skills 00:14:00 Module 08: Walls and Floors Walls and Floors 00:19:00 Module 09: Painting and Decorating Painting and Decorating 00:17:00 Module 10: Drilling, Tiling and Welding Drilling, Tiling and Welding 00:22:00 Module 11: Construction Projects Construction Projects 00:16:00 Module 12: Health and Safety at Work Health and Safety at Work 00:27:00 Module 13: Starting Own Business for Handyperson Starting Own Business for Handyperson 00:27:00 Assignment Assignment - Handyman: Starting Own Business for Handyperson Training Level 3 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Phone-Based Customer Service Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Phone-Based Customer Service Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Phone-Based Customer Service Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Phone-Based Customer Service Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Phone-Based Customer Service? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Phone-Based Customer Service there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Phone-Based Customer Service course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Phone-Based Customer Service does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Phone-Based Customer Service was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Phone-Based Customer Service is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 02: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 03: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 04: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 05: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 06: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 07: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 08: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 09: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Mock Exam Mock Exam - Phone-Based Customer Service 00:20:00 Final Exam Final Exam - Phone-Based Customer Service 00:20:00

Learn how to think outside the box and do more than manage with the Strategy Manager Training course. This in-depth course is ideal for middle to senior managers and covers all aspects of strategic management, exploring the critical success factors for driving positive change. This course starts by outlining the fundamentals of project management and the concepts and theories of strategic management. You will learn how to identify your organisation's needs and assess its goals to be able to implement effective strategies for change. Throughout the course, you will develop your logical thinking and problem-solving skills to be able to overcome challenges and identify solutions. This instructor-led program is packed with helpful tips and advice to boost your professional development. Your Learning Goals : Get an in-depth introduction to project management fundamentals Explore the key concepts and theories of strategic management Familiarise with the role and responsibilities of a strategy manager Discover the key success factors in strategic management Learn how to assess organisational goals and determine areas for improvement Understand how to think and act strategically when implementing change Develop your logical thinking, planning and problem-solving skills Learn from the experts, including popular case studies and practical exercises Who is this Course for? This course is ideal for middle to senior managers who are looking for ways to integrate effective strategies for managing business operations. This course is also suitable for strategy managers who wish to brush up on their knowledge and skills. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have a solid understanding of a wide range of operational models and methodologies for effective strategic management. Career opportunities in this field include: Strategy Manager Senior Strategy Consultant Strategy and Projects Lead Change Manager Course Curriculum The Basics of Project Management The Basics of Project Management FREE 00:16:00 Certification 00:16:00 Guide Knowledge Areas 00:14:00 The Keys to Success The Keys to Success 00:22:00 Strategy Basics Strategy Basics 00:17:00 Strategy Map 00:15:00 Mission, Values, Vision & Strategy 00:11:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Dive into an enriching online experience with the Hospitality Management, Restaurant Management, Tourism, and Catering Management bundle! This set of 20 expertly curated courses caters to diverse interests in the hospitality sector. Combining industry wisdom with digital convenience, the bundle offers a mix of fundamental and advanced insights. Whether you're entering the field or expanding your expertise, this package is your ticket. Plus, enjoy complimentary PDF certificates for each course. Enrol today and steer your hospitality career or personal growth in the right direction! This premium bundle comprises the following courses, QLS Endorsed Course: Course 1: Diploma in Hospitality Management at QLS Level 5 CPD QS Accredited Courses: Course 2: Hospitality - Concierge Course 3: Restaurant Management Course 4: Hotel Revenue Management Course 5: Receptionist Skills Course 6: Event Planning Course 7: Leisure Management Course 8: Travel and Tourism Course 9: Digital Photography Diploma Course 10: Catering Management Course 11: HACCP Training Course Course 12: Food Hygiene and Safety Course 13: Cooking and Chef Bundle Course 14: Cleaning: House-cleaning Course 15: Diploma in Customer Relationship Management (CRM) Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices. Develop practical skills applicable to real-world situations. Enhance personal and professional growth. Build a strong knowledge base in your chosen course via the Hospitality Management Bundle. Benefit from the flexibility and convenience of online learning. With the package, validate your learning with a CPD certificate. The Hospitality Management, Restaurant Management, Tourism and Catering Management bundle boasts prestigious CPD accreditation, representing unparalleled quality. With up-to-date materials, this bundle offers an ever-evolving educational journey. Dive into a curated anthology of 15 courses, each offering diverse learning experiences. Whether you're kickstarting your career, exploring a switch, or enhancing skills, this bundle ensures flexible, quality learning. Let it guide your continuous educational voyage. Certificate of Achievement: QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive a Free Premium QLS Endorsed Hard Copy Certificate titled 'Diploma in Hospitality Management at QLS Level 5' & 20 Free CPD Accredited PDF Certificates. These certificates serve to validate the completion of the course, the level achieved, and the QLS endorsement. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 340 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Thebundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Hospitality Management, Restaurant Management, Tourism and Catering Management course. Career path Unleash your potential with the Hospitality Management, Restaurant Management, Tourism and Catering Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Hospitality Management bundle package. Certificates Certificate Of Completion Digital certificate - Included CPD Quality Standard Certificate Hard copy certificate - Included Free 20 CPD Accredited PDF Certificates. QLS Endorsed Certificate Hard copy certificate - Included