1898 Problem Solving courses in Sheffield delivered On Demand

Give a compliment to your career and take it to the next level. This Forensic Psychology and Criminology bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Forensic Psychology and Criminology bundle will help you stay ahead of the pack. Throughout the Forensic Psychology and Criminology programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Forensic Psychology and Criminology course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 1: Forensic Anthropology: Skeletal Analysis Course 2: Criminology and Forensic Profiling - Level 4 Course 3: Interrogations And Confessions Psychology Course 4: Human Rights Course 5: Diploma in Substance Misuse Course 6: Emotional Intelligence and Human Behaviour Course 7: Financial Investigator Course 8: Certificate in Anti Money Laundering (AML) Course 9: Decision Making and Critical Thinking Course 10: Time Management As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Forensic Psychology and Criminology Course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Forensic Psychology and Criminology Course: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum: Course 1: Forensic Anthropology: Skeletal Analysis Section 01: Course outline Section 02: The field of Anthropology Section 03: Forensic Anthropology Section 04: Human Osteology Section 05: Comparative Osteology Section 06: Estimation of sex from skeletal remains Section 07: Estimating age at death from skeletal remains Section 08: Estimating stature, BMI, and MNI Section 09: Estimating ancestral affiliation Section 10: Analyzing bones for trauma Section 11: Writing it up! Section 12: Ethical Considerations Section 13: Exercise Answers Section 14: Textbooks Course 2: Forensic Scientist & Crime Investigator Level 3 Module 1: The History and Organisation Module 2: Crime Scene Investigation Module 3: Collecting and Packaging Physical Evidence Module 4: Fingerprints: Your Personal Signature Module 5: Bloodstain Analysis Module 6: DNA Analysis Module 7: Drug Analysis Module 8: Firearms Examination Module 9: Questioned Documents: Handwriting And Forgery Examinate Module 10: Digital Evidence And Much More..... Course 3: Criminology and Forensic Profiling - Level 4 Module 01: Introduction to Criminology and Profiling Module 02: Classification of Crime Module 03: Violent Crimes Module 04: The Crime Scene Module 05: Dealing with Crime Module 06: Understanding Criminal Psychology Module 07: Forensic Science Module 08: Phases of Profiling Module 09: Criminal Profiling: Science, Logic and Metacognition Module 10: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 11: Victimology Module 12: The Criminal Justice System in England and Wales Course 4: Interrogations And Confessions Psychology Module 01: The English Law on Confessions Module 02: Interrogation in Britain Module 03: The Royal Commission Research: Persons at Risk amid Police Custody Module 04: Identifying 'Oppressive' Police Interviewing Tactics in Britain Module 05: Theories of Reason of Confession by Suspects Module 06: The Psychological Assessment of False Confession Module 07: The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice Course 5: Human Rights Module 1: Basic Concept of Freedom and Human Rights Module 2: Classification of Human Rights Module 3: Women's and Children's Right Module 4: Various Aspects of Freedom Module 5: Various International Human Rights Organisations Course 6: Diploma in Substance Misuse Module 1: Substance Misuse and Outreach Worker Module 2: Substances: Drugs, Alcohol and Others Module 3: Abuses of Substance Misuse Module 4: Why People Use Drug and Alcohol? Module 5: The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Module 6: Understand Possible Causes of Substance and Drug Abuse Module 7: Implementing Substance Use Policy Module 8: Effects of Drugs on the Body and Mind Module 9: Enhancing Assessment and Treatment of Substance Misuse Module 10: Health Consideration Module 11: Specific Treatment Situations Module 12: Substance Misusers: Children Module 13: Risk Factors Module 14: Pharmacological Agents Used in the Management of Substance Misuse Problems Module 15: Planning and Implementing a Practice Improvement Subject Module 16: Prevention and Awareness Module 17: Substance Use Capabilities Across All Level of Social Work Module 18: Career Consultancy Course 7: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 8: Financial Investigator Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Course 9: Certificate in Anti Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 10: Decision Making and Critical Thinking Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Forensic Psychology and Criminology bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. ** Completing this course does not imply that you are qualified to work as a Criminal psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT ** Requirements Our Forensic Psychology and Criminology Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description Adobe Photoshop CC Advanced for Photography course is designed for photographers who use Adobe Photoshop on a daily basis,

Are you looking to begin your professional career or want to develop more advanced skills in digital skills? Then this essential digital skills level 1 course will set you up with a solid foundation to become confident in digital skills and help you to develop your expertise in essential digital skills. This comprehensive essential digital skills level 1 qualification is the perfect way to kickstart your career in the field of digital skills. This essential digital skills level 1 qualification will give you a competitive advantage in your career, making you stand out from all other applicants and employees. The essential digital skills level 1 qualification will set you up with the appropriate qualification needed for the job and is ideal for both beginners and those who are currently working. This Essential Digital Skills Level 1 Course is regulated by Ofqual and accredited by Pearson Edexcel, making it a nationally recognised qualification that will enhance your CV, helping you stand out from the rest of the candidates. Upon successful completion of this Essential Digital Skills Level 1 Course, you will be prepared and qualified to attend the official exam and gain a certificate that accredits you as having all the essential skills and credentials an educational institute or company requires in terms of admission or appointment. Tutor Support: Get extraordinary 1 to 1 Live Tutor Support by Zoom for 2 hours. Our tutor will help to overcome learning obstacles. Improves your academic performance, one-on-one attention, Improves self-esteem and confidence. Course Highlights Course Type: Self-Paced Online Learning Total Qualification Time: 50 hours Guided Learning: 45 hours Accreditation: Pearson Edexcel Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Access: 1 Year Access Certificate: Certificate upon completion of official exam (hard copy) Tutor Support: Paid Tutor Support Customer Support: 24/7 live chat available How This Course Will Work For You? Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Develop underpinning knowledge and fill skill gaps identified Progress Check: Assesses progress at the end of the module You will get useful resources that are designed to improve your essential skills, knowledge and understanding of maths required to sit your essential digital skills exams. The Department of Education (DfE) has developed new standards for digital skills that all adults in England are entitled to. These qualifications are available at Entry and Level 1 and consist of five skills statements: Using Devices and Handling Information Creating and Editing Communicating Transacting Being Safe and Responsible Online The Essential Digital Skills Level 1 Course are based on Department for Education (DfE) approved subject content, Nationally Recognised Qualifications and are regulated by Ofqual. Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere. Essential Digital Skills Level 1 Qualification Purpose and Outcomes Pearson Level 1 in Essential Digital Skills is for learners who want to develop understanding and skills in digital. The qualification gives learners the opportunity to: demonstrate the ability to develop manage and configure devices apply knowledge and these skills to organise, share and manage files become vigilant of online threats achieve a foundation for further study at Level 2. Who is this Essential Digital Skills Level 1 Course for? This comprehensive Essential Digital Skills Level 1 Course is suitable for: Anyone looking to improve their job prospects People of all ages and academic background Anyone aspiring to accelerate their career in this sector and want to gain in-depth knowledge of essential digital skills Entry Requirement No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification. About Official Exam, Assessments & Certification Upon successful completion of this Essential Digital Skills Level 1 Course when you will be ready for the official exam there is an additional registration fee of £105 to book the official exam. Assessment structure Learners will need to meet the requirements outlined below before the qualification can be awarded. Pearson Level 1 in Essential Digital Skills consists of two externally set and internally marked assessments. They are available as on-demand assessments. Task-based Assessment Exam duration: 1 hour 45 minutes Total Marks: 36 Passing Percentage: 81% Question Paper  Exam duration: 19 minutes Total Marks: 8 Passing Percentage: 19% Content areas Using Devices and Handling Information Creating and Editing Communicating Transacting Being Safe and Responsible Online Why You Should Buy this Course from Lead Academy? Incredible Support You can access the following support upon enrollment into this comprehensive Essential Digital Skills Level 1 Course: Customer support: We persistently make sure that our customers are having a comfortable experience while on this course and that is why we have active customer support 24/7 that you can access through email. Tutor support: We have an array of expert and experienced tutors that you can easily access with an additional cost of £25 per hour if you face any problem while absorbing the learning materials of this course. We Are Unbeaten by Price & Quality When it comes to providing the best experience in respect to the value you are paying, we are unbeaten by price. If you are unsatisfied with the merit of this course, you can opt for our money-back guarantee option within 14 days of purchasing If your course costs above £50, you can access our instalment option that permits you to pay your course fees with 3 instalments. Course Curriculum Instruction Login Instruction For the Functional Skills Course Using Devices Finding and Evaluating Information Managing and Storing Information Identifying and Solving Technical Problems Developing Digital Skills Creating and Editing Documents Creating and Editing Digital Media Processing Numerical Data Communicating and Sharing Managing Traceable Online Activities Using Online Services Buying Securely Online Protecting Privacy Protecting Data Being Responsible Online Digital Wellbeing Recognised Accreditation This Essential Digital Skills Level 1 Course has been accredited by Pearson Edexcel and regulated by Ofqual. It is based on the Department for Education (DfE) and is a nationally recognised qualification that will shape your abilities to fit into any sector you apply to. About Pearson Edexcel and Essential Digital Skills Level 1 Course Pearson Edexcel is an academic and general qualification that is designed to advance and enhance learners' skills while developing knowledge. Edexcel's qualifications help learners either progress to higher education or progress directly into employment. They are grounded in the quality and traditions of the British education system and made them relevant and easily accessible for today's UK and international learners. Certificate of Achievement You will be rewarded with an Ofqual Regulated Pearson Level 1 in Essential Digital Skills upon successful completion of this Essential Digital Skills Level 1 Course. A certified hard copy of this qualification will be posted at your given address that is accepted by employers and universities across the globe. You can flaunt this qualification in your CV which will give you a competitive advantage over others in case of securing a job. FAQs Is Functional Skill a GCSE? Functional Skills is considered to be a GCSE equivalent qualification.Functional Skills Level 1 is not equivalent to GCSE on the grounds that it is equivalent to GCSE grades 1 to 3 (D to G in the old GCSE grading system ) which makes it under-qualified to meet the university requirements for admission. But Functional Skills at Level 2 is equivalent to a GCSE grade 4 or C. What is the difference between functional skills and GCSE? Functional Skills are not identical to GCSE. GCSE is a conventional route to acquiring academic qualification that equips students with advanced skills that are required to shape the foundations of your career as a professional. Whereas, Functional Skills is a more practical route that equips students with the values and skills that are required to function in everyday life. Both GCSE and Functional Skills have their own value and merits and both pave a way for students to upskill and succeed in their desired career. Do universities accept Functional Skills? Most of the universities are now accepting Functional Skills as a GCSE equivalent qualification, however, entry requirements may vary according to university rules and guidelines. A Level 2 Functional Skills qualification will enable you to apply for an Access course, which is a foundation course completed at university. Do employers accept Functional Skills qualification? A research conducted by the Education and Training Foundation discovered that 47% of larger employers know about Functional Skills and 87% of them value these courses for their approach to applied skills, flexible assessment and problem solving. Functional Skills are now highly valued and accepted by all the employers in the UK and globally as an equivalent to GCSE that certifies that students are able to apply skills under different contexts, solve problems, and prepare them to work independently. What Level is Functional Skills Level 1? Functional Skills Level 1 is equivalent to a GCSE English grade 1 to 3 (D to G). It's an alternative qualification to GCSE for learners who learn better with practical, real-life examples. What Level is Functional Skills Level 2? Functional Skills at Level 2 is equivalent to a GCSE grade 4 or C What is Pearson Edexcel Functional Skills? Pearson Edexcel is an academic and general qualification that is designed to advance learners' skills while developing knowledge. Edexcel's qualifications help learners either progress to higher education or go directly into employment. Pearson Functional Skills are qualifications in English, Mathematics and ICT that are available from Entry 1 to Level 2. Suitable for learners of all ages, they're also an accepted part of all Apprenticeship standards and frameworks and an alternative to GCSE in the UK. How long does a Functional Skills Courses Take? The time required to complete Functional Skills courses would depend on the time a learner allocates in studying and also on the course provider. Usually, it does not take more than a few weeks to complete the Functional Skills courses. At Lead Academy, you can complete the course within 4-12 weeks on average; however, we have had learners who completed the course very quickly. If a learner needs more time than the given time for the course, he/she can commence a self-paced online learning method with an access of 1 year. Can I take the Functional Skills exam online? Yes, you can take the Functional Skills exam online. You just need to have a stable internet connection and a webcam so that an invigilator can monitor you throughout. Lead Academy offers an online Functional Skills exam for every subject. Upon registering your exam with us, you can receive access to our dedicated tutor support and guidance whenever you require to overcome any doubts regarding the relevant subject. How can I take preparation for the Functional Skills Exam? You can purchase the course concerning the relevant subject from the wide range of courses available in Lead Academy. These courses will equip you with adequate skills and knowledge that is required to face the functional skills exam. You can also access our tutor support to overcome any doubts that arise while taking the course.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn how to use culture for enhancing the employee performance with the Lean Leadership and Change Management Diploma course. The course is designed to teach you Lean leadership and change management. A lean leader will change the way your thinking and the way you lead your organisation. Lean leadership is the approach that teaches you how to improve the overall performance of your organisation by bringing change in its culture. You will learn about the lean culture and lean leadership. The course illustrates the history of lean, the essential principles and practices, and the fundamental functions of the lean leader. There are two ways of lean implementation. You can change and redesign the whole process, or you may acquire the habits of problem-solving and continuous improvement. The course covers these two processes and helps you to choose the right methods for you. The purpose of the course is to prepare you for applying the lean leadership approach of lean culture in your organisation. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Management Skills is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Management Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Why 00:04:00 What 00:04:00 Curriculum 00:05:00 How 00:04:00 What is Culture 00:06:00 Culture Drivers 00:08:00 Resources 00:05:00 Activity 1 00:03:00 The House of Lean House of Lean 00:03:00 Evolution 00:04:00 Shingo 00:09:00 Honda 00:09:00 Activity 2 00:02:00 Lean Culture Principles & Practices JIT 00:07:00 Kanban 00:08:00 Continuous Improvement and Leadership 00:04:00 Waste Intro 00:10:00 Forms of Waste 1 00:06:00 Management Waste 00:07:00 Activity3 00:02:00 Scientific Method 00:07:00 Gemba Walk 00:06:00 Heijunka 00:05:00 Visual Display 00:07:00 Activity 4 00:02:00 Kaizen 00:06:00 The Job of the Lean Leader - To Challenge and To Serve Lean Leadership Intro 00:07:00 The Mind of the Lean Leader 00:04:00 The Mind of the Lean Leader - Transitions 00:07:00 Lean Leadership1. External Challenge 00:05:00 Lean Leadership 2. Internal Challenge 00:06:00 Activity 5 00:02:00 Lead WSA 00:02:00 Be the Model 00:03:00 Coach Others 00:07:00 Motivation 00:04:00 Reinforce Your Strategy 00:04:00 Activity 6 00:01:00 Intrinsic Reinforcement 00:08:00 Getting to Lean - Designing the System for a New Culture Paths to Lean 00:05:00 How You Change 00:03:00 Design Thinking 00:08:00 Design Process 00:08:00 Capability Analysis 00:05:00 Charter 00:05:00 Activity 7 00:02:00 Design Team 00:06:00 Discovery 00:06:00 Discover the Process 00:07:00 Dream 00:07:00 Design technical 00:07:00 Design Structure 00:08:00 Social Design 00:06:00 Activity 8 00:03:00 VON Case Study 00:10:00 WSA Summary 00:04:00 Activity 9 00:02:00 The Habits of Continuous Improvement - The Team Kata Why Teams 00:06:00 Types of Teams 00:06:00 Team Charter 00:05:00 Team Maturity 00:05:00 Team Roles and Responsibilities 00:05:00 Team Agenda 00:05:00 Activity 10 00:02:00 Facilitation 1 00:06:00 Facilitation 2 00:04:00 Team Scoreboard 00:07:00 Activity 11 00:01:00 Map Team's Work 00:03:00 Attitudes 00:05:00 Five Whys 00:03:00 PDSA 1 00:04:00 PDSA 2 00:04:00 PDCA example 00:01:00 Activity 12 00:01:00 A3 00:05:00 Standard Work 00:05:00 Leader Standard Work 00:04:00 Activity 13 00:02:00 Summary 00:03:00 Resources Resources - Lean Leadership and Change Management Diploma 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Fall into Savings. Enjoy the biggest price fall this Autumn! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of searching for the perfect course to meet all your bookkeeping needs? Look no further! The Bookkeeping Diploma - CPD Accredited offers a comprehensive 14-in-1 bundle that provides everything you need to succeed in the bookkeeping field. This all-inclusive package covers essential aspects of bookkeeping, ensuring you have the skills and knowledge to excel in the competitive job market. Designed by industry experts and based on valuable feedback from thousands of learners, this bookkeeping diploma addresses key areas you need to master. With advanced audio-visual learning modules broken down into manageable chunks, you can learn at your own pace without feeling overwhelmed. Additionally, our bookkeeping experts are available to answer your queries and support you throughout your learning journey. To further enhance your career prospects, we offer a special gift of one hardcopy certificate and one PDF certificate upon completion of the course. These certificates are designed to boost your credibility and make you stand out to potential employers. Enrol in the Bookkeeping Diploma - CPD Accredited today and take the next step towards a successful career in bookkeeping. This Bundle Consists of the following Premium courses: Course 01: Diploma in Accounting and Bookkeeping Course 02: Diploma in Quickbooks Bookkeeping Course 03: Introduction to Accounting Course 04: Level 3 Tax Accounting Course 05: Level 3 Xero Training Course 06: Payroll Management - Diploma Course 07: Diploma in Sage 50 Accounts Course 08: Advanced Diploma in MS Excel Course 09: Microsoft Excel Training: Depreciation Accounting Course 10: Team Management Course 11: Document Control Course 12: GDPR Data Protection Level 5 Course 13: Touch Typing Essential Skills Level 3 Course 14: Decision-Making and Critical Thinking Key Features of the Course: FREE Bookkeeping Diploma - CPD Accredited certificate Get a free student ID card with Bookkeeping Diploma - CPD Accredited training (£10 applicable for international delivery) Lifetime access to the Bookkeeping Diploma - CPD Accredited course materials The Bookkeeping Diploma - CPD Accredited program comes with 24/7 tutor support Get instant access to this Bookkeeping Diploma - CPD Accredited course Learn Bookkeeping Diploma - CPD Accredited training from anywhere in the world The Bookkeeping Diploma - CPD Accredited training is affordable and simple to understand The Bookkeeping Diploma - CPD Accredited training is entirely online Learning Outcomes: Upon completing this comprehensive bundle, you will be able to: Master fundamental accounting and bookkeeping principles. Use QuickBooks and Xero for effective bookkeeping. Implement tax accounting strategies at a Level 3 standard. Manage payroll efficiently with advanced payroll management skills. Utilize Sage 50 Accounts for precise financial record-keeping. Apply advanced functions in MS Excel and depreciation accounting. Develop strong team management and document control abilities. Description Curriculum of the Diploma Bundle Course 01: Diploma in Accounting and Bookkeeping Introduction to the course Bookkeeping systems Basics Functionality On a personal note Accounting Skills Course 02: Diploma in Quickbooks Bookkeeping Getting prepared - access the software and course materials Getting started Setting up the system Nominal ledger Customers Suppliers Sales ledger Purchases ledger Sundry payments Course 03: Introduction to Accounting Accounting Fundamental Accounting Policies Course 04: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Advanced Income Tax Payee, Payroll and Wages Capital Gain Tax Value Added Tax Import and Export Corporation Tax Inheritance Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 05: Level 3 Xero Training Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns Course 06: Payroll Management - Diploma Sage 50 Payroll for Beginners Module 1: Payroll Basics Module 2: Company Settings Module 3: Legislation Settings Module 4: Pension Scheme Basics Module 5: Pay Elements Module 6: The Processing Date Module 7: Adding Existing Employees Module 8: Adding New Employees Module 9: Payroll Processing Basics Module 10: Entering Payments Module 11: Pre-Update Reports Module 12: Updating Records Module 13: e-Submissions Basics Module 14: Process Payroll (November) Module 15: Employee Records and Reports Module 16: Editing Employee Records Module 17: Process Payroll (December) Module 18: Resetting Payments Module 19: Quick SSP Module 20: An Employee Leaves Module 21: Final Payroll Run Module 22: Reports and Historical Data Module 23: Year-End Procedures Sage 50 Payroll Intermediate Level Module 1: The Outline View and Criteria Module 2: Global Changes Module 3: Timesheets Module 4: Departments and Analysis Module 5: Holiday Schemes Module 6: Recording Holidays Module 7: Absence Reasons Module 8: Statutory Sick Pay Module 9: Statutory Maternity Pay Module 10: Student Loans Module 11: Company Cars Module 12: Workplace Pensions Module 13: Holiday Funds Module 14: Roll Back Module 15: Passwords and Access Rights Module 16: Options and Links Module 17: Linking Payroll to Accounts Course 07: Diploma in Sage 50 Accounts Sage 50 Bookkeeper - Coursebook Introduction and TASK 1 TASK 2 Setting up the System TASK 3 a Setting up Customers and Suppliers TASK 3 b Creating Projects TASK 3 c Supplier Invoice and Credit Note TASK 3 d Customer Invoice and Credit Note TASK 4 Fixed Assets TASK 5 a and b Bank Payment and Transfer TASK 5 c and d Supplier and Customer Payments and DD STO TASK 6 Petty Cash TASK 7 a Bank Reconciliation Current Account TASK 7 b Bank Reconciliation Petty Cash TASK 7 c Reconciliation of Credit Card Account TASK 8 Aged Reports TASK 9 a Payroll TASK 9 b Payroll TASK 10 Value Added Tax - VAT Return Task 11 Entering opening balances on Sage 50 TASK 12 a Year-end journals - Depre journal TASK 12 b Prepayment and Deferred Income Journals TASK 13 a Budget TASK 13 b Intro to Cash Flow and Sage Report Design TASK 13 c Preparation of Accountants Report & correcting Errors (1) Course 08: Advanced Diploma in MS Excel Microsoft Excel 2019 New Features Getting Started with Microsoft Office Excel Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Working with Functions Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Working with Multiple Worksheets and Workbooks And many more... Course 09: Microsoft Excel Training: Depreciation Accounting Introduction Depreciation Amortization and Related Terms Various Methods of Depreciation and Depreciation Accounting Depreciation and Taxation Master Depreciation Model Conclusion Course 11: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 12: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 13: Touch Typing Essential Skills Level 3 Getting Started DRILL 1 The home keys DRILL 2 e and i, g and h DRILL 3 o and n, shift keys and t DRILL 4 extra practice . and y DRILL 5, and w DRILL 6 m and u DRILL 7 v and x DRILL 8-sentence drills DRILL 9 figures DRILL 10 alphabetical paragraphs Recap Course 14: Decision-Making and Critical Thinking Introduction to Critical Thinking Critical Thinking and the Judgment of Claims Benefits and Barriers of Critical Thinking Importance of Critical Thinking Recognising a Critical Thinker What Are the Critical Thinking Steps? Critical Thinking Strategies Problem-Solving Through Critical Thinking Decision-Making with Critical Thinking How will I get my Certificate? After successfully completing the Bookkeeping Diploma course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 150 CPD hours/points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Bookkeeping Diploma bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Bookkeeping Diploma is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Bookkeeping Diploma course; it can be studied in your own time at your own pace. Career path Advance your career with the Bookkeeping Diploma - CPD Accredited. This qualification opens doors to various roles in the bookkeeping and accounting fields, including: Bookkeeper: £22,000 - £35,000 Accounts Clerk: £20,000 - £30,000 Junior Accountant: £25,000 - £35,000 Payroll Administrator: £23,000 - £32,000 Financial Administrator: £24,000 - £34,000 Senior Accountant: £30,000 - £45,000 Certificates Certificate of completion Digital certificate - Included

Explore the intricate intersection of play therapy, mental health, and child psychology in this comprehensive diploma. Delve into the profound impact of play on a child's cognitive, emotional development and mental health challenges.

Sigma six lean is a collaborative team effort process to develop performance by removing waste and reducing variations to increase company profits. If you want to learn more about this field, the Level 3 Diploma in Six Sigma & Lean Process course will assist you further in your quest. The course introduces you with the basic introduction of sigma process along with its history. It teaches you basic fourteen Toyota principals dividing into four parts such as people and partner, process, problem-solving, and philosophy. The course further teaches you the five principles of lean business. The course enhances your efficiency to increase your company profit in a sound bite. Who is the course for? Professionals who want to know how six sigma works Businessmen interested in improving their work process by reducing waste to increase profitability Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Six Sigma Six Sigma Basics 00:15:00 Improvement Tools 00:30:00 Management Tools for Generating Ideas 00:15:00 Continuous Improvement 00:30:00 Customer Relationships 00:30:00 Mock Exam Mock Exam- Level 3 Diploma in Six Sigma & Lean Process 00:20:00 Final Exam Final Exam- Level 3 Diploma in Six Sigma & Lean Process 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Are you ready to dive into data analysis and unlock valuable insights that can drive business growth? Introduction to Data Analysis is a comprehensive course designed to provide learners with a solid foundation in the principles and techniques of data analysis. This course will equip you with the essential skills and knowledge to thrive in data analysis. With a comprehensive curriculum spanning 22 modules, you will delve deep into the world of data, from understanding its fundamentals to harnessing it for meaningful insights. Our expertly crafted curriculum covers data collection, process management, statistical tools, control charts, and strategies to deal with variation.Enrol today in this Introduction to Data Analysis course to succeed in all areas of your life. Let your skill become your greatest asset! Key Features of the Course This course equips learners with the essential tools and knowledge to analyse and interpret data accurately. The course is accredited, ensuring its recognition and credibility within the professional community. Learners will have access to 24/7 learning assistance, allowing them to seek guidance and support whenever needed. Who is This course for? This Introduction to Data Analysis course is suitable for students & professionals from various fields, including business, finance, marketing, healthcare, and more. It is also beneficial for individuals looking to enhance their data analysis skills for personal or professional development. What You Will Learn Throughout the course, you will delve into various modules that cover essential concepts and tools for data analysis. Starting with an introduction to process management principles, you will progress through topics such as the voice of the process, customer feedback analysis, and data visualisation using tools like Pareto charts, histograms, and run charts. You will also gain a deep understanding of variation and control charts and learn how to interpret and use them effectively for process improvement. By the end of the course, learners will have a solid understanding of these topics and be able to apply their knowledge to real-world data analysis scenarios. Why Enrol in This Course Data analysis is one of the most sought-after skills in today's job market. According to LinkedIn, data analysis is among the top 10 most in-demand skills for 2023. Data analysis can help you: Improve your decision-making skills and confidence Enhance your problem-solving and critical-thinking abilities Boost your creativity and innovation potential Increase your productivity and efficiency Advance your career and create earning potential Requirements There are no specific prerequisites for this course. However, a basic understanding of mathematics and statistics will be beneficial. Access to a computer with an internet connection is also required to complete the course. Career Path Completing this Introduction to Data Analysis course can lead to various career opportunities in data analysis. Some of the course-related professions in the UK, along with their average salaries, include: Data Analyst (£35,000 - £45,000 per year) Business Analyst (£40,000 - £55,000 per year) Financial Analyst (£40,000 - £60,000 per year) Market Research Analyst (£25,000 - £40,000 per year) Operations Analyst (£35,000 - £50,000 per year) Healthcare Data Analyst (£35,000 - £50,000 per year) Quality Control Analyst (£25,000 - £35,000 per year) Certification Upon successful completion of the course, learners will receive a CPD certificate, validating their achievement and demonstrating their commitment to professional development in the field of data analysis. Course Curriculum 3 sections • 24 lectures • 02:13:00 total length •Module 01: Introduction: 00:02:00 •Module 02: Agenda and Principles of Process Management: 00:06:00 •Module 03: The Voice of the Process: 00:05:00 •Module 04: Working as One Team for Improvement: 00:04:00 •Module 05: Exercise: The Voice of the Customer: 00:03:00 •Module 06: Tools for Data Analysis: 00:07:00 •Module 07: The Pareto Chart: 00:03:00 •Module 08: The Histogram: 00:03:00 •Module 09: The Run Chart: 00:04:00 •Module 10: Exercise: Presenting Performance Data: 00:05:00 •Module 11: Understanding Variation: 00:06:00 •Module 12: The Control Chart: 00:06:00 •Module 13: Control Chart Example: 00:04:00 •Module 14: Control Chart Special Cases: 00:06:00 •Module 15: Interpreting the Control Chart: 00:10:00 •Module 16: Control Chart Exercise: 00:07:00 •Module 17: Strategies to Deal with Variation: 00:06:00 •Module 18: Using Data to Drive Improvement: 00:14:00 •Module 19: A Structure for Performance Measurement: 00:06:00 •Module 20: Data Analysis Exercise: 00:06:00 •Module 21: Course Project: 00:03:00 •Module 22: Test your Understanding: 00:17:00 •Resources - Introduction to Data Analysis: 00:00:00 •Assignment - Introduction to Data Analysis: 00:00:00