1938 Problem Solving courses in Liverpool delivered On Demand

Violence in the workplace was cited as the reason people leave their jobs in 50% of cases and in the UK, 29% of people faced such problems. Do you ever feel distressed, anxious or frustrated facing violence with your coworker or your boss? Or maybe you are a manager who has to address conflict. Violence in the is a common part of work-life, and it does not only affect those who are directly involved, but it also impacts the entire work environment. So, how you or your organisation manage the conflict is what determines the level of productivity and fulfilment. As a fellow or as a manager, workplace violence should be the highest priority issue because it determines the level of productivity of the employees. Understanding effective communication and ways to reduce violence in the workplace will help to bring positive energy to the workplace environment. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the course program. Key Topics: How to contribute to a positive and safe working environment How to reduce and deal with violence Understanding aggression, bullying and harassment Understanding equality, diversity and inclusion and the benefits to individuals and organisations Effective listening and communication techniques Essential problem-solving strategies Understanding common sources of conflict and awareness How to create a psychologically safe work environment Developing harassment policy The risk assessment process Learning Outcomes: Stop feeling distracted, anxious, or frustrated about conflict with your colleagues, or boss Use differences of opinion and conflicts constructively, leading to growth and creativity Use proven strategies and powerful communication skills to prevent and manage violence Identify warning signs and prevent or minimise violence before it gets worse Know your violence management style and how to improve it Create a safe work environment that encourages open communication and trust Know when to intervene and how to approach Implement the steps of conflict resolution Find out the root of conflict and prevent it in the long run Establish guidelines, procedures, and training for your organisation Experts created the Certificate in Workplace Management: Violence course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Skills You Will Gain Techniques to control the workplace environment Psychological understanding Problem-solving Assessment Leadership Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the course program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown the course: Certificate in Workplace Management: Violence Course Module One: What Is Workplace Harassment? Module Two: Identifying the Bully Module Three: How to Handle Workplace Violence Module Four: Risk Assessment (I) Module Five: Risk Assessment (II) Module Six: Being the Victim Module Seven: Checklist for Employers Module Eight: Interview Process Module Nine: Investigation Process Module Ten: Developing a Workplace Harassment Policy Assessment Process Once you have completed all the modules in the Certificate in Workplace Management: Violence course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? This comprehensive course is designed for anyone who wants to learn how to prevent and solve violence through effective communication techniques and proven strategies. It is ideal for leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff to reduce the violence. Requirements The Certificate in Workplace Management: Violence program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path The course is an essential skills for managerial roles and applies to professionals in any industry, particularly those in the following careers: Businessmen Entrepreneur Human Resource Manager Life Coach Mentor

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Teaching Assistant, Remote teaching and Phonics Teaching bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. This Teaching Assistant, Remote teaching and Phonics Teaching Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Teaching Assistant Diploma Course 2: The Complete Guide To Getting A Teaching Job Course 3: SEND Teaching Assistant Course 4: EYFS Teaching Assistant Course 5: Phonics Teaching Certificate Course 6: Remote Teaching Course 7: Lesson Planning for Teaching Course 8: Learning Disability Nursing Course 9: Nursery Nurse Course 10: Mental Health Teaching Assistant Course 11: ADHD Awareness Course 12: Leadership in Teaching Course 13: Positive Handling in Schools Course 14: Learning to Learn - Super Learning Course 15: Educational Psychology Course 16: Education Management Course 17: Education and Pedagogy Course 18: Blended Learning Course for Teachers Course 19: Understanding Autism Level 3 Course 20: Health and Safety Training for School Administrators Course 21: Child Language Disorder (CLD) Course 22: Child Playwork Course 23: Child Neglect Awareness & Protection Course 24: Communication Skills Course 25: Team Management Course 26: Problem Solving Skills Course 27: Leadership Skills Course 28: Presentation Skills Course 29: Microsoft Office Course 30: Cross-Cultural Awareness Training 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5:Create a Professional LinkedIn Profile Course 6:Business English Perfection Course Course 7:Networking Skills for Personal Success Learning Outcome Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Teaching Assistant, Remote teaching and Phonics Teaching Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Teaching Assistant, Remote teaching and Phonics Teaching bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Teaching Assistant, Remote teaching and Phonics Teaching Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Family Support, Care Assistant and Safeguarding Vulnerable Adults courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Family Support, Care Assistant and Safeguarding Vulnerable Adults. Whether you're a student, recent graduate, or job seeker, our Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Family Support, Care Assistant and Safeguarding Vulnerable Adults Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Family Support Worker QLS Course 02: Care Assistant QLS Course 03: Safeguarding Vulnerable Adults 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Palliative and End of Life Care Course 02: Care Planning and Record Keeping Course 03: Social Care Course 04: Public Health Course 05: Social Worker In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Family Support, Care Assistant and Safeguarding Vulnerable Adults courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Family Support, Care Assistant and Safeguarding Vulnerable Adults Bundle: Master the foundational principles and techniques of Family Support, Care Assistant and Safeguarding Vulnerable Adults. Develop advanced proficiency in Family Support, Care Assistant and Safeguarding Vulnerable Adults methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Family Support, Care Assistant and Safeguarding Vulnerable Adults. Enhance your problem-solving and critical thinking abilities within the context of Family Support, Care Assistant and Safeguarding Vulnerable Adults. Cultivate strong communication and collaboration skills essential for success in Family Support, Care Assistant and Safeguarding Vulnerable Adults. The Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Family Support, Care Assistant and Safeguarding Vulnerable Adults. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in pursuing a career in family support work, care assistance, and safeguarding vulnerable adults. Professionals working in health and social care settings, including care homes, hospitals, and community services. Anyone looking to develop their knowledge and skills related to end-of-life care, care planning and record keeping, public health, and social work. Career path Family Support Worker: £16,000 - £24,000 per year. Care Assistant: £17,000 - £21,000 per year. Social Worker: £25,000 - £40,000 per year. Public Health Officer: £20,000 - £35,000 per year. End-of-Life Care Specialist: £25,000 - £35,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Unlock Your Potential with 'Learning How to Learn' Course! 🚀 Are you tired of struggling to retain information? Do you find it challenging to stay focused and productive while learning new skills or subjects? Welcome to 'Learning How to Learn' - the ultimate course designed to empower you with the essential tools and strategies to master the art of learning effectively and efficiently.   📚 What is 'Learning How to Learn'? 'Learning How to Learn' is a transformative course that delves into the science behind effective learning techniques. From understanding how the brain processes information to implementing practical strategies for memory retention and concentration, this course equips you with the knowledge and skills you need to become a proficient learner. In today's fast-paced world, the ability to learn efficiently is more critical than ever. Whether you're a student aiming to excel academically, a professional looking to enhance your skills, or an individual passionate about lifelong learning, this course is your gateway to success.   Benefits of 'Learning How to Learn': 🔍 Gain Insight into the Learning Process: Understand the cognitive mechanisms involved in learning and discover how to leverage them to your advantage. 🧠Enhance Memory and Retention: Learn proven techniques to improve memory retention, recall information effortlessly, and conquer complex subjects with ease. 🎯 Boost Productivity and Focus: Uncover strategies to overcome distractions, maintain focus, and maximize your learning potential in any environment. 📈 Accelerate Skill Acquisition: Whether you're learning a new language, mastering a musical instrument, or honing professional skills, this course provides you with the tools to accelerate your learning journey. 💡 Develop Lifelong Learning Habits: Cultivate habits and practices that promote continuous learning and personal growth, setting you on the path to success in both your personal and professional endeavors.   Who is this for? Students at any level of education seeking to improve their study habits and academic performance. Professionals looking to enhance their skills and stay competitive in today's rapidly evolving job market. Lifelong learners committed to personal development and intellectual growth.   Career Path By mastering the art of learning, you open doors to limitless opportunities in various career paths. Whether you aspire to excel in academia, climb the corporate ladder, or pursue entrepreneurial endeavors, the skills and knowledge gained from 'Learning How to Learn' will serve as a cornerstone for your success.   FAQs (Frequently Asked Questions): Q: Is this course suitable for beginners? A: Absolutely! 'Learning How to Learn' is designed to cater to learners of all levels, from beginners to advanced. Whether you're just starting your learning journey or looking to refine existing skills, this course provides valuable insights and strategies for learners at any stage. Q: How long is the course, and can I study at my own pace? A: The course duration may vary depending on the format and structure. However, most courses offer flexible scheduling, allowing you to study at your own pace and convenience. Whether you prefer to dive deep into the content or take it one step at a time, you have the freedom to tailor your learning experience according to your needs and schedule. Q: Will I receive a certificate upon completion of the course? A: Many courses offer certificates of completion to participants who successfully finish the program requirements. Certificates not only validate your achievement but also serve as tangible evidence of your commitment to continuous learning and personal development. Q: Can I apply the skills learned in this course to different areas of my life? A: Absolutely! The skills and strategies taught in 'Learning How to Learn' are highly transferable and can be applied to various aspects of your personal and professional life. Whether you're studying for exams, tackling new projects at work, or pursuing hobbies and interests, the principles of effective learning will empower you to succeed in any endeavor.   Don't let inefficient learning methods hold you back from reaching your full potential. Enroll in 'Learning How to Learn' today and embark on a transformative journey toward becoming a masterful learner! 🌟 Course Curriculum Module 1 The Basics of Learning Science. The Basics of Learning Science. 00:00 Module 2 Effective Learning Habits and Memory Recall. Effective Learning Habits and Memory Recall. 00:00 Module 3 Study Resources and Motivation. Study Resources and Motivation. 00:00 Module 4 Creativity and Problem Solving. Creativity and Problem Solving. 00:00 Module 5 Effective Communication Skills and Time Management. Effective Communication Skills and Time Management. 00:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Learn the art of persuasion, problem-solving, and intellectual inquiry to make your pitch bulletproof and how to create a visually appealing and informative presentation.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access