214 Problem Solving courses in Liverpool delivered Live Online

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Symmetrical Components for Three Phase Power Analysis Course Overview This course on Symmetrical Components for Three Phase Power Analysis provides a comprehensive introduction to a fundamental technique used in electrical power engineering. Learners will explore how symmetrical components simplify the analysis of unbalanced three-phase power systems, enhancing their ability to diagnose and solve complex electrical faults. The course offers clear explanations of key concepts such as positive, negative, and zero sequence components, as well as the mathematical tools required to apply them effectively. By completing this course, participants will gain valuable skills that improve their understanding of power system behaviour, enabling more accurate system design, fault analysis, and operational decision-making. This knowledge is essential for engineers, technicians, and students engaged in power system analysis and maintenance. Course Description This detailed course delves into the principles and applications of symmetrical components within three-phase power systems. Starting with an introduction to the historical background and theoretical framework, learners will examine the mathematical derivation and significance of symmetrical components. Key topics include the definition and roles of the positive, negative, and zero sequence components, the “a” operator used in transformations, and the synthesis equations that enable conversion between phase and sequence quantities. The course also emphasises problem-solving techniques through a variety of illustrative examples, fostering a thorough understanding of how symmetrical components aid in analysing unbalanced loads and fault conditions. Learners will develop the ability to interpret and manage three-phase system data with greater precision, a crucial skill for careers in electrical engineering and power system operation. Symmetrical Components for Three Phase Power Analysis Curriculum: Module 01: Introduction Module 02: Symmetrical Components Overview Module 03: The Components Module 04: The “a” Operator Module 05: Working with the a Operator Module 06: Synthesis Equations Module 07: Problems & Solutions (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of three-phase power systems. Professionals aiming to advance their expertise in electrical power engineering. Beginners with an interest in electrical engineering and power system analysis. Engineering students preparing for careers in power distribution and fault analysis. Career Path Electrical Power Engineer Power System Analyst Electrical Design Engineer Maintenance Engineer in Power Utilities Technical Specialist in Energy Sector

Diploma in Graphic Design Course Overview The Diploma in Graphic Design provides comprehensive training in visual communication, combining essential design principles with modern digital techniques. This course equips learners with the skills to create compelling visual content across various media, including branding, advertising, and digital platforms. Learners will develop proficiency in industry-standard software, enhancing their ability to produce creative and professional designs. Emphasis is placed on creativity, conceptual thinking, and effective use of typography, colour theory, and layout design. By the end of the course, students will be confident in delivering high-quality graphic design projects that meet industry expectations, making them well-prepared to pursue roles in marketing, media, or freelance design. Course Description This course covers a broad spectrum of graphic design topics, including design theory, digital illustration, image editing, and layout composition. Learners will explore branding strategies, visual identity creation, and the fundamentals of user experience design. The structured learning experience encourages the development of critical thinking and problem-solving abilities, enabling students to communicate messages visually with impact. Students will gain familiarity with key design software and techniques to produce professional-quality work suitable for print and digital media. This diploma prepares learners for the creative demands of the design industry, fostering the technical skills and conceptual understanding necessary for career advancement or further specialised study in graphic design. Diploma in Graphic Design Curriculum Module 01: Introduction to Graphic Design Principles Module 02: Colour Theory and Typography Module 03: Digital Illustration and Vector Graphics Module 04: Image Editing and Photo Manipulation Module 05: Branding and Visual Identity Design Module 06: Layout and Composition for Print and Digital Media Module 07: User Experience and Interface Basics Module 08: Portfolio Development and Presentation Skills (See full curriculum) Who is this course for? Individuals seeking to build a career in graphic design. Professionals aiming to enhance their creative and digital design skills. Beginners with an interest in visual communication and design. Marketing and media personnel wanting to improve design knowledge. Career Path Graphic Designer Brand Identity Designer Digital Media Specialist Visual Communication Officer Marketing and Advertising Coordinator Freelance Designer

Course Overview The Complete Front-End Web Development Course! offers a comprehensive journey through the essential skills and knowledge required to excel in the field of web development. Covering foundational and advanced topics in HTML, CSS, JavaScript, jQuery, and Bootstrap, this course is designed to equip learners with a strong understanding of front-end technologies. Through structured learning and carefully crafted projects, participants will build confidence in creating dynamic and visually appealing websites. By the end of the course, learners will possess the technical skills and creative insight needed to produce professional-grade web interfaces and interactive experiences. Whether aiming to launch a new career, enhance existing knowledge, or develop a portfolio of work, students will emerge with capabilities that are highly valued in the modern digital landscape. Course Description This course delves deeply into the fundamentals and advanced aspects of front-end web development, starting with the core principles of HTML and CSS before progressing into JavaScript, jQuery, and Bootstrap frameworks. Learners will explore how to structure web pages, style them effectively, and implement interactivity to enhance user experience. Throughout the modules, participants will engage with real-world concepts, build functional projects, and understand the relationships between various web technologies. The curriculum has been thoughtfully curated to ensure a progressive learning journey, empowering students with the ability to create responsive, accessible, and modern websites. From coding basic layouts to constructing browser extensions, each step is designed to broaden technical fluency and creative problem-solving skills. Upon completion, learners will have acquired a robust skill set applicable to numerous roles within the technology and design sectors. Course Modules Module 01: Welcome to the course! Module 02: Web Development Basics - HTML Module 03: Advanced HTML Concepts Module 04: Introduction to Cascading Style Sheets (CSS) Module 05: Advanced CSS Module 06: JavaScript for Beginners Module 07: More JavaScript Concepts Module 08: Getting Started with jQuery Module 09: More jQuery Module 10: Bootstrap Basics Module 11: Project #2 - Pipboy from Fallout 4 Module 12: Project #3 - Google Chrome Extension Module 13: Final Thoughts Module 14: BONUS - Coding Another Google Chrome Extension (See full curriculum) Who is this course for? Individuals seeking to build a strong foundation in web development. Professionals aiming to enhance their career prospects in the digital industry. Beginners with an interest in web design and front-end technologies. Career changers looking to enter the field of web development. Students wishing to expand their technical skill set for future opportunities. Career Path Front-End Web Developer Junior Web Developer UI/UX Developer HTML/CSS Developer JavaScript Developer Web Designer Technical Assistant within a digital agency Freelance Web Developer

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Whether it is for your personal development, your own career or your business, this life-changing training is for everyone who would like to develop their skills such as communication, confidence, entrepreneurial thinking, flow-state and creativity – the future skills every human needs to master.

Course Overview The Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course provides a comprehensive exploration of the theories, principles, and application of CBT. This course equips learners with the knowledge to understand the intricate relationship between thoughts, emotions, and behaviours, enabling them to foster positive change in various contexts. Designed for both aspiring practitioners and those seeking personal development, the course offers valuable techniques to address common psychological challenges, including anxiety, depression, and stress. Through structured learning modules, participants will develop a solid understanding of CBT frameworks and how they can be effectively implemented across different settings. By the end of the course, learners will have enhanced their critical thinking, problem-solving, and client support abilities, positioning them for greater confidence in professional or personal environments. Whether you are seeking to enhance your career prospects or enrich your own well-being, this course provides a rewarding foundation in the core methodologies of CBT. Course Description This professionally structured Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course delves into the foundational theories of CBT, practical strategies for cognitive restructuring, and the step-by-step CBT process. Learners will gain insights into using CBT techniques for personal growth, managing anxiety and depression, and supporting children with autism. The course offers a balanced learning experience with theoretical frameworks and real-world application models to reinforce knowledge retention. Each module is carefully designed to build progressively, ensuring learners acquire critical analytical skills, emotional intelligence, and a strong ethical understanding of client-centred practice. Participants will be able to recognise cognitive distortions, design effective intervention plans, and support behavioural change with structured methods. With its inclusive approach, the course is ideal for those pursuing a foundation in mental health support or simply looking to apply CBT principles to everyday challenges. Successful completion will strengthen learners’ ability to contribute positively within therapeutic, educational, or care settings. Course Modules Module 01: Introduction to CBT Module 02: CBT Theories and Principles Module 03: CBT Tools and Strategies Module 04: CBT Process Module 05: CBT for Personal Growth Module 06: Overcoming Anxiety and Depression Module 07: CBT for Children with Autism (See full curriculum) Who is this course for? Individuals seeking to develop a strong understanding of cognitive behavioural therapy. Professionals aiming to enhance their therapeutic or client support capabilities. Beginners with an interest in mental health and behavioural sciences. Life coaches, educators, and support workers wishing to expand their skill set. Anyone looking to apply CBT principles for personal development and emotional resilience. Career Path Cognitive Behavioural Therapy Practitioner Mental Health Support Worker Life Coach or Personal Development Coach Behavioural Support Specialist Educational Support Assistant Youth and Community Worker Well-being Consultant Counselling Assistant

Master the Formulas For Entrepreneurial Success Course Overview This course offers a comprehensive guide to mastering the essential strategies for entrepreneurial and business success. Learners will explore fifteen proven approaches that cover financial understanding, leadership development, competitive advantage creation, and effective execution. The course emphasises the importance of value-based pricing, recurring revenue streams, and strategic partnerships, while also addressing company culture, talent retention, and marketing excellence. By engaging with this course, learners will gain clarity on how to synchronise key business initiatives to drive sustainable growth. It is designed to empower aspiring entrepreneurs and established professionals alike with actionable insights that foster confident decision-making and strategic business growth. Upon completion, learners will be equipped to navigate complex business environments and implement effective strategies that align with their goals. Course Description This detailed course delves into the core strategies that underpin entrepreneurial success, covering a wide array of business fundamentals and leadership principles. Participants will engage with topics such as financial literacy, problem-solving, competitive positioning, and the development of a unique value proposition. The curriculum highlights critical aspects including building recurring revenue, value-based pricing, marketing and sales leadership, and strategic alliances. It further addresses the importance of talent attraction and retention, organisational culture, and managing priority initiatives effectively. The learning experience is designed to enhance strategic thinking and business acumen, preparing learners to lead with confidence and vision. By the end of the course, participants will have gained a robust framework to build, scale, and sustain a successful business enterprise in a competitive marketplace. Master the Formulas For Entrepreneurial Success Curriculum Module 01: Introduction – 15 Strategies for Entrepreneurial & Business Success Module 02: Strategy #1 – Know Your Numbers Module 03: Strategy #2 – Know the Problem You Are Trying to Solve Module 04: Strategy #3 – Become a Leader in Your Industry Module 05: Strategy #4 – Have a Clear and Distinct Unique Competitive Advantage Module 06: Strategy #5 – Execution is Everything Module 07: Strategy #6 – Always Be Investing and Building Assets Module 08: Strategy #7 – Build Reoccurring Revenue Module 09: Strategy #8 – Price Based on Value Delivered Module 10: Strategy #9 – Build a Cohesive Messaging Strategy Module 11: Strategy #10 – Be a Sales and Marketing Driven Company Module 12: Strategy #11 – Leverage Partners to Build Your Business Module 13: Strategy #12 – Become a Thought Leader In Your Industry Module 14: Strategy #13 – Attract and Retain Your Top Talent Module 15: Strategy #14 – Build an Incredible Culture Module 16: Strategy #15 – Manage your Top 5 Key Initiatives Module 17: Bonus Strategy #1 – Create a Compelling Event Module 18: Bonus Strategy #2 – Stairstep Your Investment Module 19: Bonus Strategy #3 – Make All Strategies Sync Up (See full curriculum) Who Is This Course For? Individuals seeking to launch or grow their own business ventures. Professionals aiming to develop strategic leadership and business management skills. Beginners with an interest in entrepreneurship and business strategy. Business owners wanting to refine their competitive advantage and growth tactics. Career Path Entrepreneur / Business Owner Business Development Manager Strategic Planner or Consultant Marketing and Sales Manager Leadership and Team Development Specialist