93 Problem Solving courses in London

Why Learn Bespoke AutoCAD Mac Basic-Intermediate Course? Learn AutoCAD using your projects and learn how to use powerful tools and techniques for drawing, dimensioning, and printing 2D drawings with our Intermediate AutoCAD course. Check our Website How long is the training? 10 hours, Choose and split 10 hrs Mon to Sat 9 am to 7 pm. Book online or call 02077202581 or 07970325184.   Method? 1-on-1, available in both in-person and Live Online. Course Topics Include: Building Fundamental Shapes Working with Lines, Arcs, and Polylines Utilizing Grip Tools Precision Object Alignment Data Management and Backups Exploring File Formats Ensuring Disaster Recovery Mastering Object Creation Handling Measurement Units Dynamic Input Techniques Inquiring Commands and Measurement Tools Effective Object Viewing Navigating Zoom and Pan Object Manipulation Strategies Object Selection Methods Swift Object Management Object Transformation Techniques Scaling and Altering Objects Trim, Extend, and Offset Functions Creating Geometric Variations Object Joining and Editing Corner Filleting and Chamfering Stretching Objects Organizing Your Drawings Layer Management Customizing Object Properties Applying Linetypes Layout Design and Setup Efficient Page Configurations Scaling Drawing Views Adding Annotations Multiline and Single-Line Text Creation Text Styling and Editing Dimensioning Concepts Customizing Dimension Styles Dimension Editing Implementing Multileaders Object Hatching Hatching Editing Reusable Content Management Blocks and Symbols Tool Palette Usage Working with Groups Model Space and Paper Space Understanding Layout Creation and Viewports Viewport Scaling Plotting and PDF Output Managing Multiple Sheet Drawings Utilizing Plotstyles Crafting Custom Drawing Templates Download AutoCAD Mac https://www.autodesk.co.uk After completing the AutoCAD for Mac course, learners can expect the following learning outcomes: Proficiency in AutoCAD: Participants will acquire the skills and knowledge needed to confidently use AutoCAD for Mac, including creating and editing drawings, managing objects, and applying precision techniques. Effective Design Skills: They will gain the ability to produce accurate 2D drawings, making them valuable assets in design-related professions. Jobs that individuals can pursue after completing this course include: Draftsperson: Working in architectural, engineering, or construction firms to create technical drawings and plans. CAD Technician: Assisting in the development of designs for various projects, such as product design or urban planning. Interior Designer: Using AutoCAD for space planning and layout design in the interior design industry. Architectural Designer: Collaborating on architectural projects, including creating floor plans and elevations. Mechanical Designer: Participating in the design and development of mechanical components and systems. Civil Engineering Technician: Supporting civil engineers in designing infrastructure projects, such as roads and bridges. Electrical or Electronics Designer: Assisting in the creation of electrical schematics and electronic circuit diagrams. Landscape Designer: Planning and visualizing outdoor spaces, gardens, and landscapes. Completing this AutoCAD course opens doors to various industries where precise and detailed 2D drawing skills are highly valued. The AutoCAD Mac Bespoke 1 on 1 Basics to Intermediate Level Training Course provides participants with a comprehensive skill set, enabling them to attain proficiency in using AutoCAD Mac. This course covers a wide range of functionalities and caters to individuals at all skill levels, whether they are beginners or experienced users. Participants will begin by learning fundamental features such as drawing, editing, annotations, and dimensioning. As they progress, they will delve into more advanced topics like object manipulation, customizing workspaces, and streamlining workflows. Key Benefits of the Course: Mastery of Mac-AutoCAD: Acquire expertise in both essential and advanced techniques for creating precise 2D drawings. Enhanced Productivity: Increase efficiency by implementing time-saving tips and optimizing your work processes. Versatile Design Abilities: Develop the skills to undertake diverse projects in fields such as architecture, engineering, and more. Industry-Relevant Competencies: Elevate your career prospects across various industries by gaining in-demand AutoCAD skills. Access to Recorded Lessons: Review and reinforce your learning at your convenience with access to recorded lesson sessions. Ongoing Email Support: Receive continuous assistance and guidance via email even after completing the course. Enroll today to benefit from interactive learning experiences guided by experienced instructors. Choose between flexible in-person or online sessions, gain access to lesson recordings, and enjoy a lifetime of email support.  Tailored Guidance: Get personalized coaching and instruction tailored to your unique learning needs and objectives. Convenient Scheduling: Choose from flexible training slots available Monday to Saturday from 9 am to 7 pm, accommodating your busy schedule. Versatile Learning Options: Select between in-person training at our location, conveniently situated just 5 minutes away from Oval Tube Station, or participate in live online sessions from anywhere. Engaging Interactions: Participate in interactive sessions designed for questions, discussions, and problem-solving, creating an immersive learning experience. Effective Progression: Accelerate your learning with focused guidance, allowing you to advance at your own pace while mastering the material. Tailored Curriculum: Customize the course content to align with your prior knowledge and specific areas of interest, ensuring a relevant and engaging learning experience. Real-Time Guidance: Receive immediate feedback from the instructor, enhancing your comprehension and skill development. Comprehensive Support: Enjoy ongoing assistance and clarification opportunities through email or additional sessions beyond the course for an in-depth learning experience.

Who is this course for? 3ds Max Basics Training Course. This course is designed for beginners and enthusiasts looking to learn the fundamentals of 3ds Max. Whether you're a budding 3D artist, designer, or hobbyist, this training course provides a comprehensive introduction to the basics of 3ds Max. Click here for more info: Website Duration: 10 hrs Method: 1-on-1 and Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. Course Outline: 3D Modeling and Animation with 3ds Max I. Introduction to 3ds Max - Course overview and objectives - Navigating the user interface - Basic settings and preferences II. Creating 3D Objects - Building simple shapes with primitive objects - Craft complex designs using Editable Poly - Enhancing objects with modifiers - Applying materials and textures for realistic effects III. Lighting Techniques - Illuminating scenes with different light sources - Exploring various types of lighting - Adjusting light properties for desired effects - Casting shadows to enhance realism IV. Camera Control - Creating and configuring camera views - Fine-tuning camera settings for optimal shots - Animating cameras for dynamic scenes V. Animation Fundamentals - Mastering keyframe animation techniques - Utilizing the time slider and track view - Animating object transformations - Adding movement to materials and textures VI. Rendering Process - Configuring render settings for high-quality output - Selecting appropriate output formats - Streamlining rendering with batch processing - Enhancing final renders with post-processing effects VII. Project-Based Learning - Applying acquired skills to complete a final project - Exercising creativity and problem-solving abilities - Integrating modeling, animation, lighting, and rendering into the project In-Depth Course Outline: 1. Modeling - Edit Poly Modeling: Extrude, Chamfer, Cut, and Slices - Symmetry Mirror Modeling - Designing a Table and Chair - Creating a Basic House Model - Working with Lines and Shapes - Importing Plans from AutoCAD/Vectorworks - Crafting Interior Spaces - Adding Doors, Windows, Railings, and Trees - Implementing Stairs 2. Modifiers - Exploring Compound Objects - Utilizing Connect, Scatter, Pro Boolean, Loft, and Terrain Modifiers - Manipulating Bend, Taper, Twist, Stretch, Skew, FFD, Wave, Ripple, and Lattice - Employing the Lathe Modifier for Curved Objects 3. 3ds Max Basic Lights - Mastering Omni, Spot, and Direct Lights for Illumination 4. 3ds Max Camera - Understanding Free and Target Cameras for Optimal Shots 5. Texturing and Rendering - Applying Diffuse and Bump Mapping Techniques - Integrating Environment and Background Images - Configuring Render Settings for High-Quality Images - Lighting and Rendering Scenes in 3ds Max Upon completing our 3ds Max Basic Training Course, participants will: Master Fundamental 3D Modeling: Acquire proficiency in basic 3D modeling techniques, including object creation and manipulation. Texturing and Material Application: Learn the art of texturing and applying materials to 3D models for realistic rendering. Essential Lighting and Rendering Skills: Understand fundamental lighting principles and rendering techniques to create visually appealing scenes. Basic Animation Knowledge: Grasp the basics of animation, including keyframe animation and movement principles. Scene Composition and Camera Setup: Learn how to compose scenes effectively and set up cameras for different perspectives. Recommended Resources: Official Autodesk Documentation: Explore Autodesk's official website for 3ds Max documentation, including tutorials, user guides, and forums for troubleshooting. Books: Consider essential reads like '3ds Max For Dummies' by Kelly L. Murdock or '3ds Max 2022 Essentials' by Randi L. Derakhshani and Dariush Derakhshani for detailed guides on mastering the software. By utilizing these resources, participants can further enhance their 3ds Max skills and stay updated with the latest industry trends and techniques." Skills Acquired: Fundamental 3D Modeling Techniques in 3ds Max Texturing and Material Application Skills Lighting and Rendering Fundamentals Animation Basics and Keyframe Animation Introduction to Scene Composition and Camera Setup Career Opportunities: Entry-Level 3D Modeler Junior 3D Animator Texturing and Lighting Assistant CAD Designer in Architectural Firms Product Visualization Artist in Marketing Agencies Upon completing our 3ds Max Basic Training Course, students will acquire foundational 3D modeling and animation skills, opening doors to entry-level positions in various industries, including animation studios, architectural firms, and marketing agencies." Step into Personalized Learning with Us! Why Choose Us? Our Exclusive Benefits: Tailored One-on-One Training: Experience personalized coaching from skilled architects and designers, either face-to-face at (SW96DE) or via live online sessions. Sessions are available Monday to Saturday, 9 am to 7 pm. Customized Tutorials: Take home unique video tutorials crafted to elevate your learning experience. Comprehensive Learning Resources: Access a digital reference book for thorough revision, ensuring you grasp every concept effectively. Free Ongoing Support: Enjoy continuous post-course assistance via phone or email, ensuring your success extends beyond the class. Flexible Syllabus: We adapt syllabus and projects to match your specific needs, ensuring you learn exactly what matters most to you. Official Certificate: Certificate upon completing the course. Why Us? Personalized Learning Support: Our courses, ranging from 10 hours to 120 hrs Diploma training Courses, provide unwavering support at every stage. With personalized homework assignments and free after-course assistance, we pave the way to mastering software with unparalleled guidance. Individual Attention, No Crowded Classrooms: Bid farewell to overcrowded classrooms. Experience the intimacy of one-on-one learning. This ensures you receive the undivided attention you deserve, creating a confident and comfortable learning environment. Financial Flexibility: Embarking on your educational journey shouldn't be a financial burden. We offer a range of payment plans tailored to your needs. Explore the available options and embark on your learning adventure today. Expert Instructors, Real-world Expertise: Our instructors are meticulously chosen experts, renowned for their extensive industry knowledge and passion for teaching. They are dedicated to imparting invaluable skills to anyone eager to learn. Download 3ds max. Autodesk Download a free 30 day trial of 3ds Max

Why Choose Mastering Maya Basics to Intermediate Course? Click here for more info: Website Our courses cater to graphic designers, animators, and beginners, providing industry-standard animation skills. Dive into 3D animation, modeling, simulation, and rendering for film, TV, games, and ads. Duration: 20 hours Approach: 1-on-1 Sessions. Schedule: Design your own schedule by pre-booking a convenient hour of your choice, available Mon to Sat between 9 am and 7 pm. I. Introduction to Maya (1.5 hours) Understanding Maya and its Applications Navigating the Maya Interface and Basic Tools Creating and Managing Projects II. 3D Modeling (3 hours) Basics of Polygon Modeling Creating Simple and Complex 3D Shapes Organic Shape Creation using NURBS Advanced Techniques: Extrusions, Bevels, and Editable Objects III. Texturing and Materials (1.5 hours) Introduction to Texturing and Material Creation UV Unwrapping and Texture Mapping Importing and Applying Textures and Images IV. Lighting and Rendering (2 hours) Fundamental Lighting Techniques Camera Setup and Composition Rendering Images and Animations Output Options and File Formats V. Animation (4 hours) Keyframe Animation and Animation Curves Rigging and Animating Characters Motion Paths and Animation Layers Editing Animation Clips VI. Rigging (2 hours) Introduction to Rigging and Skeletons Binding Skin and Weight Maps Creating Rigging Systems for Characters VII. Special Effects (1.5 hours) Particle Systems and Dynamics Creating Fluids, Fire, and Other Effects Special Effects Editing: Explosions, Smoke, and more VIII. Advanced Modeling Techniques (1.5 hours) Complex Objects using Booleans and Deformers Modifying Curves and Surfaces Organic Shape Creation with Sculpting Tools IX. Conclusion and Next Steps (0.5 hours) Course Review Further Learning Tips and Resources Q&A and Feedback Please note: The course content and duration are flexible, tailored to match learners' needs and skill levels. Throughout the course, lifetime email support ensures you receive guidance with any challenges you face. Embark on your Autodesk Maya journey, exploring 3D modeling and animation with confidence. Additional Topics Covered: Modeling: Surfaces, Control Vertex, Polygons, Extrusion, Vertices, Edges, Bridge Tool, Combining, Smooth, Mirror Geometry, Merging Vertices, Subdivision Modeling. Deformations: Twist, Lattice, Flare, Bend. Shapes: Lines, Pen Tools. Animations: Basic Keyframes, Vertex Animation, Clusters, Path Animations, Skeletons, Bones, IK Handle Tool, Skinning. Dynamics: Fire, Lighting, Soft and Rigid Bodies, Particles, Collisions, Gravity. Fur and Paint Effects: Fur Basics, Fur Color Corrections, Paint Effects, Paint Modifier, Brush Animations. Texturing: Diffuse and Bump Maps, Reflections, Transparency, Shaders, Toon Shaders, Glow Textures. Lighting: Basic and Advanced Lights, Shadows, Special Light Effects. Camera: Free and Aim Cameras, Camera Effects, Path Animations. Fluid Effects and Ncloth: 2D and 3D Containers, Collision Effects, Gravity, Wind Effects. Rendering: Images and Animations, Render Techniques, Resolution Settings, Batch Rendering. Download Maya Maya Proficiency: Master Maya's interface, tools, and functions, advancing from basic to intermediate levels. 3D Modeling Expertise: Create diverse 3D models using polygonal and NURBS techniques, from simple shapes to intricate designs. Texturing and Rendering Skills: Apply textures, create materials, and utilize advanced rendering techniques for high-quality visuals. Animation Techniques: Understand keyframe animation, rigging, and character animation, producing engaging animations and special effects. Special Effects and Dynamics: Explore particle systems, fluid dynamics, and advanced visual effects, enhancing realism in animations. Advanced Modeling and Sculpting: Master complex modeling techniques, including Booleans, deformers, and organic shape creation through sculpting tools. Professional Portfolio: Develop a diverse portfolio showcasing 3D modeling and animation skills, ready for presentation to employers or clients. Problem-Solving Skills: Learn creative approaches to solve complex 3D challenges effectively. Collaborative Abilities: Understand team dynamics and collaboration within the 3D production pipeline. Recommended Books: "Introducing Autodesk Maya 202X" by Dariush Derakhshani and Randi L. Derakhshani: Comprehensive beginner's guide to Maya's essential tools and techniques. "Mastering Autodesk Maya 20XX" by Todd Palamar: In-depth intermediate guide covering advanced features, modeling, animation, and rendering. "Maya Character Creation: Modeling and Animation Controls" by Chris Maraffi: Focuses on character creation, covering modeling, rigging, and animation. "Maya Secrets of the Pros" by Todd Palamar: Expert tips and techniques from professional Maya artists, detailing advanced workflows and best practices. "Stop Staring: Facial Modeling and Animation Done Right" by Jason Osipa: Specialized book on facial modeling and animation, perfect for character expression enthusiasts. "The Art of 3D Computer Animation and Effects" by Isaac Kerlow: Offers foundational knowledge in 3D computer animation principles, applicable to various software, including Maya. Mastering Maya Basics to Intermediate Course Benefits: Comprehensive Skill Development: Master essential tools and techniques, from basics to intermediate, with hands-on projects mirroring real industry scenarios. Industry-Grade Proficiency: Acquire expertise in Autodesk Maya, enhancing credibility in animation, visual effects, and gaming industries. Creative Exploration: Unlock creative potential through advanced shading, lighting, dynamics, and simulations, enabling imaginative project realization. Portfolio Enhancement: Build a strong portfolio showcasing skills in 3D modeling, animation, and rendering for career advancement. Individualized Support: Receive personalized guidance and feedback, ensuring tailored learning experiences and skill refinement. Potential Jobs After Course: 3D Animator: Create lifelike character animations for films, games, and advertisements. 3D Modeler: Design detailed 3D characters, environments, and objects for various applications. Visual Effects Artist: Produce stunning visual effects for movies, TV shows, and commercials. Texture/Lighting Artist: Develop intricate textures and set the mood with expert lighting. Rigging Specialist: Rig characters and objects for realistic movement in animations. Rendering Specialist: Optimize rendering capabilities for high-quality images and animations. Game Developer: Contribute to interactive game development using Maya's features. Freelance Artist/Animator: Work independently on diverse projects, collaborating with studios and agencies. Skill Advancement: Progressive Mastery: Develop from basics to intermediate levels in Autodesk Maya, honing essential tools for stunning 3D visuals and animations. Hands-On Learning: Interactive Practice: Engage in practical projects, refining your skills in 3D modeling, advanced materials, character animation, and high-quality renders. Industry-Ready Proficiency: In-Demand Skills: Acquire proficiency in Autodesk Maya, a key software in animation and gaming, enhancing your employability. Creative Exploration: Unlock Creativity: Experiment with advanced shading, lighting, and dynamic animations, unleashing your creative potential in Maya. Flexible Support: Tailored Learning: Access recorded lessons for review, deepening your understanding, with lifetime email support for continuous guidance.

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Take The SIA Door Supervisor Course + First Aid, This Will Take You 6 Days To Complete. Enrol Now On To The Course! What Is SIA Door Supervisor Course? The SIA (Security Industry Authority) Door Supervisor Training is a comprehensive training program designed to prepare individuals for roles as door supervisors within the security industry in the United Kingdom. Door supervisors play a critical role in ensuring safety and security at licensed premises, including bars, clubs, and events. This SIA Door Supervisor Course + First Aid is 6 days, this is a compulsory course in order to attain the Door Supervisor Licence. Furthermore, this will allow you to work as a doorman, nightclub security, retail security, corporate security, construction security and many other security sectors. Enrol now or contact us for any further details.  Course Overview: 6 Days Course | 09:00 – 18:30 | Mon – Sat Every Week SIA Door Supervisor Course Road Map 1. Book Course Book your SIA Door Supervisor Training and First Aid Course in London (6 Days) 2. Attend Course Attend a 6-day course, and successfully pass all your SIA Door Supervisor exams.  3. Apply SIA Register for an account with SIA, and apply for your SIA Door Supervisor Licence. Course Information Why Choose SIA Door Supervisor Course? Expert Instructors Learn from seasoned professionals who bring real-world insights to the classroom. Our instructors are dedicated to your success, offering guidance and support throughout the training. Practical Training Gain hands-on experience in simulated security scenarios, preparing you for the challenges you’ll face in the field. Our practical sessions enhance your problem-solving skills and decision-making abilities SIA Compliance Stay ahead in the security industry by understanding and complying with SIA regulations. Our course covers the latest guidelines, ensuring you are well-versed in the legal and ethical aspects of security operations Job Placement Assistance We go beyond training by offering job placement assistance. Our network of industry connections helps you kickstart your security career with confidence. Ready To Begi Your SIA Journey? Your journey toward a rewarding and responsible career as a Door Supervisor starts here. Contact us today to enrol in our Door Supervisor Training at London Construction College, and take the first step towards an exciting and impactful career in security. Your future awaits! SIA Door Supervisor Course Content Unit 1 : Working In The Private Security Industry Legal Considerations in the Private Security Industry. Ensuring Health and Safety for Private Security Operatives . Awareness of Fire Safety. Procedures for Emergency Situations. Effective Communication Skills and Customer Care. Unit 2: Working As A Door Supervisor Adherence to Behavioral Standards. Understanding Civil and Criminal Law. Procedures for Search Operations. Protocols for Arrest Situations. Awareness of Drugs and Their Impact. Documentation of Incidents and Preservation of Crime Scenes. Compliance with Licensing Laws. Emergency Procedures. Unit 3: Conflict Management For The Private Security Industry Conflict Avoidance and Personal Risk Mitigation. De-escalation of Conflicts. Resolution and Lessons from Conflicts . Application of Communication and Conflict Management Skills for Door Supervisors. Unit 4: Physical Intervention Skills For The Private Security Industry Overview of Physical Intervention Skills. Essential Legislation Awareness . Fun Fact: The persuasive Communication and Conflict Management skills acquired in this course are applicable both professionally and personally in conflict situations. This standalone component alone holds a value exceeding the course price. SIA Door Supervisor Exam On the last day of the course, you’ll encounter four multiple-choice exams along with a practical assessment. We acknowledge that exams can be intimidating, but rest assured, there’s no cause for concern. The Door Supervisor course comprehensively covers all exam topics, and your skilled instructor will thoroughly equip you for success in these assessments. Embarking on an exciting career in the security industry as a Door Supervisor or Security Guard starts with the initial step of acquiring the right training. Throughout your Door Supervisor training, we guide you through the entire process, offering essential training and providing the necessary materials to assist you in obtaining your SIA Door Supervisor license. Document Checks Proof Of Identity You will need to provide documents that prove you are who you say you are. Address history You need to provide two proofs of address. Bank or building society statement issued within the last three months. Utility bill issued within the last three months. A credit card statement was sent to your current address within the last three months. Council Tax statement issued in the last 12 months. Mortgage statement issued in the last 12 months. Age You must be 18 or over to hold an SIA licence. Criminal record Please be aware, that even if you pass the SIA door supervisor, you will still need to pass SIA criminal record checks. If you live outside the UK, or you have spent 6 continuous months or more outside the UK in the last 5 years, you need to provide evidence of overseas criminal record checks to the SIA. SIA will only issue a licence after completing background checks.  Right to work in the UK You must have the right to work in the UK to get a front-line or non-front-line licence.  Important Things You Should Know FAQ SIA Door Supervisor Training What is the SIA Door Supervisor course, and why do I need it? The SIA Door Supervisor course is a training program designed for individuals seeking employment in the security industry, specifically in roles such as door supervision. The Security Industry Authority (SIA) requires this qualification for those working in designated roles to ensure a standard level of competence and professionalism. What does the SIA Door Supervisor Course cover? The SIA course covers a range of topics essential for door supervisors, including conflict management, physical intervention, emergency procedures, legal responsibilities, and customer service. It provides a comprehensive skill set needed to excel in the role. Can I take the course in London? Yes, the SIA Door Supervisor course is available in London.  How long does the course take to complete? The SIA Door Supervisor and First Aid is completed over 6 days of training. Is there an age requirement for taking the SIA Door Supervisor course? Yes, you must be at least 18 years old to take the SIA Door Supervisor course as it is a legal requirement for working in the security industry. What are the job prospects after completing the course? Successfully completing the SIA Door Supervisor course enhances your employability in the security industry. Door supervisors are in demand in various establishments, including nightclubs, bars, and events, and having the SIA qualification opens up job opportunities in these sectors. Do I need any prior experience in security to enrol in the course? No, prior experience in security is not a prerequisite for enrolling in the SIA Door Supervisor course. The course is designed to provide comprehensive training for individuals at various levels, including those new to the security industry. Can I take the SIA Door Supervisor course if I’m not a UK citizen? Yes, the SIA Door Supervisor course is open to individuals regardless of nationality. However, it’s essential to ensure that you meet the legal requirements for working in the UK, including visa regulations.

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Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support