In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals
ð Elevate Your Sales Game with 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 2' ð Are you ready to take your sales prowess to the next level and achieve unprecedented success in your professional journey? Look no further! Introducing the highly anticipated sequel to our acclaimed course - 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 2.' ð¥ Unlock the Secrets to Irresistible Persuasion! In this power-packed online course, we delve even deeper into the art and science of persuasion, arming you with advanced tactics that will set you apart in the competitive world of sales. Whether you're a seasoned sales professional or just starting, this course is designed to catapult your success. ⨠What You'll Gain: ð¯ Advanced Persuasion Strategies: Learn cutting-edge techniques employed by master persuaders to close deals effortlessly and build lasting client relationships. ð¼ Tailored Sales Approaches: Discover how to adapt your sales approach to different personality types and situations, ensuring you connect with your clients on a personal level. ð¤ Overcoming Objections: Turn objections into opportunities! Gain invaluable insights into handling objections with finesse, turning potential roadblocks into stepping stones toward success. ð Powerful Negotiation Skills: Master the art of negotiation and walk away from the table with not just a deal but a win-win situation for both parties. ð Data-Driven Decision Making: Leverage data and analytics to inform your sales strategy, allowing you to make informed decisions that drive results. ð£ Influential Communication: Hone your communication skills to convey your message persuasively, whether in a one-on-one meeting or a high-stakes presentation. ð Why Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 2? Building on the foundation laid in Part 1, this sequel is your ticket to unparalleled success in the dynamic world of sales. Our expert instructors bring real-world experience, case studies, and interactive learning modules to ensure you not only understand the concepts but can apply them with confidence. ð Who Should Enroll: Sales Professionals Entrepreneurs Marketing Executives Business Owners Anyone Seeking to Excel in Persuasive Communication ð¡ Don't miss out on this opportunity to transform your sales approach and skyrocket your success. Enroll today and become a Master of Persuasion! ð Limited seats available. Secure your spot now! ð Course Curriculum Hidden Secrets Of Selling Main Sales & Marketing Training - Part One 00:00 Main Sales & Marketing Training - Part Two 00:00 Main Sales & Marketing Training - Part Three 00:00 Main Sales & Marketing Training - Part Four 00:00 Main Sales & Marketing Training - Part Five 00:00
ð Elevate Your Entrepreneurial Success with 'Strategic Communication Mastery' Course! ð Attention, Visionary Entrepreneurs! Unlock the Power of Effective Communication to Propel Your Business Forward! Are you ready to harness the unparalleled force of strategic communication to revolutionize your entrepreneurial journey? Introducing our exclusive online course: 'Strategic Communication Mastery for Entrepreneurs.' In today's dynamic business landscape, effective communication is the cornerstone of success. Whether it's pitching to investors, engaging clients, leading a team, or navigating crucial negotiations, mastering the art of communication is non-negotiable for achieving your business goals. ð What You'll Gain from Our Course: ð¸ Transformative Strategies: Learn battle-tested techniques to craft compelling messages that resonate with your audience, fostering deeper connections and driving conversions. ð¸ Powerful Persuasion: Master the psychology behind persuasion and influence to win over clients, investors, and stakeholders with confidence and finesse. ð¸ Impactful Leadership: Develop leadership communication skills to inspire, motivate, and guide your team, fostering a culture of collaboration and success. ð¸ Crisis Management: Acquire the expertise to navigate challenging situations with poise and agility, turning obstacles into opportunities through effective communication. ð¸ Digital Branding: Uncover the secrets of building a powerful brand through strategic storytelling and online presence, establishing yourself as an industry authority. ð¸ Real-World Applications: Gain practical insights and case studies from successful entrepreneurs who have utilized strategic communication to achieve remarkable business growth. Enroll now to access: ð Engaging Video Modules: Learn at your pace through comprehensive and engaging video lessons led by communication experts and seasoned entrepreneurs. ð Interactive Resources: Access downloadable materials, quizzes, and exercises to reinforce your learning and apply these strategies directly to your business. ð¤ Supportive Community: Join a vibrant community of like-minded entrepreneurs, share insights, and collaborate to enhance your communication skills collectively. ð Exclusive Bonus: Receive a personalized communication toolkit designed to amplify your strengths and address specific areas for improvement. Join hundreds of successful entrepreneurs who have transformed their businesses through the power of strategic communication. Invest in your entrepreneurial journey today and steer your business toward unprecedented success! Enroll Now and Embrace the Art of Strategic Communication! [Enroll Now Button] Seize this opportunity to become a master communicator and propel your entrepreneurial endeavors to new heights! Course Curriculum INTRODUCTION Introduction 00:00 10 TIPS FOR EFFECTIVE SPEAKING Tip #1 - Get Trained 00:00 Tip #2 - Select Your Speaking Topic 00:00 Tip #3 - Outline Your Speech 00:00 Tip #4 - Start Your Speech with an Attention Grabber 00:00 Tip #5 - Build Trust and Rapport 00:00 Tip #6 - The Art of Persuasion and Influence 00:00 Tip #7 - Deliver Great Content 00:00 Tip #8 - Add Stories 00:00 Tip #9 - The Invitation 00:00 Tip #10 - Practice with Confidence 00:00 Review 00:00
Data has become the most important resource for every organisation – but the insights gained from data analysis will only ever be truly valuable if they can be clearly expressed to other people. This course is for anybody who works with data, and needs to communicate the meaning that's in the numbers to colleagues, customers, bosses or external stakeholders. It will give you or your team the confidence and skills to translate raw data into compelling visual stories for your key audiences. The principles and skills covered apply to the simplest PowerPoint chart, to more complex interactive visualisations. We’ll work with you before the course to ensure that we understand your organisation and what you’re hoping to achieve. Sample learning content Session 1: What makes a great data-driven story The key elements of a successful infographic or presentation. Industry best practice, and discussion of good (and bad) examples. A simple framework for identifying the Audience, Story and Action. Session 2: Data in context How to balance function and aesthetic appeal. Identifying the right graph, chart, infographic or other visual. Framing the data and providing contextual information. Session 3: Designing for the human brain Using colours to add emphasis and meaning. Design and layout principles, and creating hierarchies of information. The principle of ‘self-sufficiency’, and removing clutter. Session 4: Navigation and narrative Tailoring visualisations for different types of communications. Structuring presentations and longer reports. Thinking in layers to create interactive dashboards. Delivery We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive – every session includes a mix of formal tuition and hands-on exercises. To ensure this is possible, the number of attendees is capped at 16 people. Tutor Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Condé Nast International as product owner on a bespoke digital asset management system for their 11 global markets. Testimonial “I was familiar with Alan’s work as a Guardian Masterclass instructor on data visualisation and digital journalism, which made it easy for me to recommend him for onsite training at the Liverpool School of Tropical Medicine. We had a large group of people interested in honing their abilities to depict their research and stories in engaging ways. Alan’s course provided great insight about common communication pitfalls and how to avoid them, how to become better communicators by understanding the audience diversity, and it showcased some great online tools for creating infographics. This should be mandatory training for all students, academics, report writers and those involved with conveying research to the media as it will help increase the clarity and accessibility of our own research stories.” Dr Lee Haines | Liverpool School of Tropical Medicine
ð Elevate Your Introduction Game! ð Unlock the Art of Crafting Compelling Introductions with 'Mastering Your Elevator Pitch' - An Online Course! Are you tired of stumbling over your words when someone asks, 'What do you do?' Do you wish to leave a lasting impression with a concise, captivating introduction? Look no further! ð Elevate Your Communication Skills: Introducing our exclusive online course, 'Mastering Your Elevator Pitch.' Whether you're an entrepreneur, professional, job seeker, or simply someone eager to make impactful first impressions, this course is tailored for you! ð What You'll Gain: ï¸ Learn the science behind attention-grabbing introductions. ï¸ Craft a powerful elevator pitch that resonates with your audience. ï¸ Understand the psychology of engagement and captivate your listener's interest instantly. ï¸ Refine your messaging to make a memorable impact in 30 seconds or less. ï¸ Practice real-life scenarios and receive personalized feedback from industry experts. ð Course Highlights: ð Comprehensive modules designed for all skill levels. ð Interactive exercises to reinforce your learning. ð Proven strategies from communication specialists. ð Accessible anytime, anywhere - learn at your own pace. ð Exclusive community forum for networking and additional support. ð Why Choose This Course? Our instructors bring a wealth of experience in public speaking, marketing, and psychology to provide you with practical tools and insights. Join countless successful professionals who have transformed their introduction game! ð¯ Master the art of leaving a lasting impression with a compelling elevator pitch! Enroll today and kickstart your journey toward confident, impactful introductions. ð Limited Time Offer: Enroll Now and Receive a Bonus Guide on Nailing Interviews with Your Elevator Pitch! Don't miss this opportunity to stand out and make a lasting impression. Join now and start crafting compelling introductions that leave a mark! [Enroll Now Button] Elevate Your Introduction Game Today! ð Course Curriculum CREATE A KILLER ELEVATOR SPEECH How To Create a Killer Elevator Speech 00:00
ð Unlock the Power of Persuasion and Elevate Your Sales Game! ð ð Are you ready to revolutionize your sales approach and achieve unparalleled success? Welcome to 'Mastering Persuasive Communication for Sales' - your gateway to becoming a persuasive sales powerhouse! ð ð¥ Imagine having the ability to captivate your audience effortlessly, compelling them to say 'Yes!' at every turn. This comprehensive online course is meticulously crafted to equip you with the indispensable skills needed to become a persuasive maestro in the realm of sales. ð¯ Here's what awaits you on this transformational journey: ð¡ Proven Strategies: Gain exclusive access to battle-tested techniques and strategies employed by top sales professionals worldwide. Learn how to craft compelling narratives, leverage psychological triggers, and master the art of persuasion to influence decisions effectively. ð Communication Mastery: Discover the keys to unlocking the secrets of effective communication. From honing your body language to perfecting your tone and words, you'll learn how to create an irresistible magnetism in every interaction. ð Sales Psychology Unveiled: Delve into the psychology behind customer behavior and decision-making processes. Understand the core principles that drive buying decisions, enabling you to anticipate needs and guide prospects seamlessly through the sales funnel. ð Online & Offline Mastery: Whether you're engaging face-to-face or navigating the digital landscape, this course covers both online and offline persuasive communication techniques, ensuring you're equipped for any sales scenario. ð Real-World Applications: Put theory into action with practical exercises, role-playing scenarios, and case studies that simulate real-world sales situations. Sharpen your skills in a risk-free environment and gain the confidence to excel in any sales conversation. ð Expert Guidance: Led by industry experts with a wealth of experience in sales and communication, this course provides unparalleled guidance, offering insights and tips that can only be gained from years of successful practice. ð Elevate your sales game and skyrocket your success! Enroll now in 'Mastering Persuasive Communication for Sales' and unlock the doors to a whole new level of sales prowess. Your journey towards becoming a persuasive communication virtuoso begins today! ðð¼ Course Curriculum INTRODUCTION Introduction 00:00 My Story 00:00 SALES SCRIPTING TACTICS AND STRATEGIES Embracing Sales 00:00 Embrace Sales Scripting 00:00 The 7 Step Script Writing Formula 00:00 The 5 Laundry Lists - Part 1 00:00 The 5 laundry lists - Part 2 00:00 Sales Scripting Techniques - Part 1 00:00 Sales Scripting Techniques - Part 2 00:00 CONCLUSION Scripting Best Practices and Conclusion 00:00
Duration 2 Days 12 CPD hours Overview Create heightened self-awareness and personal discovery Establish a space of mutual respect by adapting your communication Work with resistance to gain commitment and buy-in Recognize and enhance trust by leading from any position Distinguish among varying attitudes and behaviors to make your teams work as a stronger unit One of DISC?s most intriguing applications is leveraging behavioral identification and adaptability. This workshop will guide you on the path of heightened self-awareness and personal discovery. You can make this your cornerstone seminar, revealing your unique behavioral style blend and how to apply that knowledge prescriptively to others, based on their style blend; thus boosting communication effectiveness. Studies indicate that 92% of workplace conflict is the result of misunderstanding and communication breakdowns. Your entire organization can apply DISC?s prescriptive lessons of behavioral adaptability to reduce employee conflict and turnover, increase productivity, and optimize team performance. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding The World Of Disc What is DISC? Breaking down the four main styles: Dominant Influencing Steady Conscientious Determining behaviors to read styles: Indirect vs. Direct Open vs. Guarded 2. Building Stronger Self-Awareness Rating your own style Understanding the Platinum Rule Grid Breaking down your profile Natural Style Adapted Style 3. Reading And Adapting To Others? Behaviors Applying the Platinum Rule Identifying characteristics in others Communication strategies with others Adapting your approaches 4. Getting Buy-In From Others Selling yourself to others Getting buy-in from each profile Understanding the cycle of getting buy-in Assessing Solving Confirming agreement Assuring satisfaction 5. Trust-Based Leadership High performance leadership characteristics The key to listening to build trust Motivating strategies with each profile 6. Making Teams Work Understanding how we each make decisions Seeing the power in each style as a role Blending team styles for teamwork Reviewing the team needs to optimize effectiveness
Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set. Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey. Key Learning Outcomes: Grasp the fundamentals and their practical applications. Cultivate the necessary skills for success in your field. Apply newfound knowledge to real-world scenarios. Develop effective solutions for relevant topics. Elevate your employability and career prospects. Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home. Why Choose Us? Learn at your own pace with 24/7 online access to course materials. Benefit from full tutor support available Monday through Friday. Acquire essential skills in the convenience of your home through informative video modules. Enjoy 24/7 assistance and advice via email and live chat. Study on your preferred device - computer, tablet, or mobile. Gain a thorough understanding of the course content. Improve professional skills and earning potential upon completion. Access lifetime course materials and expert guidance. Enjoy the convenience of online learning with flexible schedules. Why Enroll in This Course? Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives. Assessment: The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement. Career Path: Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you'll have the qualifications to pursue diverse career opportunities across various industries. Course Content Communication Skills & Public Speaking Level 3 Diploma Module 1: Introduction to Communication Module 2: Verbal Communication Module 3: Non-Verbal Communication Module 4: Written Communication Module 5: Listening Skills Module 6: Conflict Resolution Module 7: Intercultural Communication Module 8: Persuasive Communication Module 9: Public Speaking Module 10: Communication in the Workplace
Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Basic PowerPoint Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Basic PowerPoint Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Basic PowerPoint Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Basic PowerPoint Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Basic PowerPoint? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Basic PowerPoint there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Basic PowerPoint course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Basic PowerPoint does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Basic PowerPoint was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Basic PowerPoint is a great way for you to gain multiple skills from the comfort of your home. Basic PowerPoint Module 01: Overview 00:03:00 Module 02: Using the Right Mouse Button 00:03:00 Module 03: The Home Menu - Clipboard Sub Menu - Editing Sub Menu 00:03:00 Module 04: The Home Menu - Slides Sub Menu 00:03:00 Module 05: The Home Menu - Font and Paragraph Sub Menus 00:03:00 Module 06: The Home Menu - Drawing Sub Menu - Dictation Sub Menu 00:06:00 Module 07: The Home Menu - Importing from Keynote and Google Docs 00:02:00 Module 08: The Insert Menu - 3D Models and Add Ins 00:03:00 Module 09: The Insert Menu - The Images Sub Menu 00:05:00 Module 10: The Insert Menu - Media Sub Menu 00:05:00 Module 11: The Design Menu 00:04:00 Module 12: The Transitions Menu 00:04:00 Module 13: The Animations Menu - Part One 00:03:00 Module 14: The Animations Menu - Part Two 00:03:00 Module 15: The Slide Show Menu 00:06:00 Module 16: The Presenter View 00:04:00 Module 17: The Review Menu 00:04:00 Module 18: Sharing and Collaboration 00:01:00 Module 19: The View Menu 00:06:00 Module 20: View and Outline Command 00:03:00 Assignment Assignment - Basic PowerPoint
Are you worried about public speaking? Do you want to be a confident Public speaker? This course will help you to be an expert public speaker. Public speaking is one of the most dreaded forms of communication. In this way of communication, a person delivers his speech directed towards the audience. As a result, it is a challenging task. This course will also help you to overcome your fears of public speaking. The course will also prepare you to create visual aids that will be useful in relaying your message to your audience. By the end of the course, you will be an eloquent public speaker. Course Highlights Certified Diploma in Public Speaking is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Public Speaking into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Public Speaking Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Diploma in Public Speaking is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Diploma in Public Speaking is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Part One: The Foundations of Public Speaking Introducing Public Speaking 01:00:00 Public Speaking and The Speakers 01:00:00 Getting Started: The First Speech 01:00:00 Raise The Confidence 01:00:00 Overcome Your Fear 01:00:00 Part Two: Preparing Your Speech Select The Topic 01:00:00 Analyze The Audience 01:00:00 Part Three: Developing Your Speech Organize The Speech 01:00:00 Outline The Speech 01:00:00 Part Four: Presenting Your Speech Prepare The Visual Aids Effectively 00:30:00 Deliver The Message Effectively 01:00:00 Short Questions with Answers 00:30:00 Mock Exam Mock Exam- Certified Diploma in Public Speaking 00:20:00 Final Exam Final Exam- Certified Diploma in Public Speaking 00:20:00