Masterclasses? Refreshers? Introductions? It depends what you're looking for and where you want to pitch them, but here are six tried-and-tested highly focused sessions that organisations can take individually or as a series, to help develop their teams' project management capabilities one topic at a time. Objectives for each individual session are set out below, as part of the session outlines. Taken together, as a series, however, these modules are an ideal opportunity to develop your team's levels of project management capability maturity, whether that's by introducing them to the basic principles, refreshing them on best practice, or giving them the opportunity to really drill down into a specific area of challenge in your particular operating environment. Session outlines 1 Stakeholder management Session objectives This session will help participants: Understand why stakeholders matter to projects Be able to identify and engage stakeholders Be able to categorise stakeholders by their significance 1 Key principles What does 'stakeholder' mean - in theory? What does this mean in practice? Why stakeholders matter Consequences of missing stakeholders The stakeholder management process:IdentifyAssessPlanEngage 2 Identifying stakeholders Rapid listing CPIG analysis PESTLE analysis Drawing on the knowledge and experience of others Other ways to identify stakeholders 3 Assessing stakeholders Which stakeholders are significant? Stakeholder radar Power-interest maps Power-attitude maps 4 Planning The adoption curve Dealing with obstacles Who should engage which stakeholder? How should the project's organisation be structured? How will communication happen? 5 Engaging Seven principles of stakeholder engagement 2 Requirements and prioritisation Session objectives This session will help participants: Understand how clarity of requirements contributes to project success Use different techniques for prioritising requirements Agree requirements with stakeholders Manage changes to requirements 1 Understanding and managing stakeholder needs and expectations What are 'requirements'? What is 'requirements management'? Sources of requirements - and the role of stakeholders Are stakeholders sufficiently expert to specify their needs? Do they understand the detail of what they want, or do they need help to tease that out? What do stakeholders want to achieve? Working within constraints Prioritising requirements - three techniques 2 MoSCoW prioritisation 'Must have', should have', 'could have, 'won't have this time' When to use MoSCoW 3 The Kano Model Customer satisfaction - 'attractive' and 'must-be' qualities When to use Kano 4 Value-based prioritisation Understanding risk v value Using risk v value to prioritise features and schedules 5 Agreeing requirements Perfect v 'good enough' Establishing acceptance criteria Requirements traceability Agreeing project scope 6 Changing requirements Why requirements change Why change control matters Impact on projects A formal change control process Paying for change - managing change for different types of project 3 Estimating Session objectives This session will help participants: Understand the different purposes estimates satisfy Be able to use different estimating techniques Understand how to achieve different levels of accuracy 1 Key principles What's an estimate? Informed guesswork What needs to be estimated? Costs, resources, effort, duration Tolerances Precision v accuracy 2 Estimating through the lifecycle Start Plan Do 3 Early estimates Comparative ('analogous') estimating Parametric estimating Using multiple estimating techniques 4 Bottom-up estimating Bottom-up ('analytical') estimating Pros Cons 5 Three-point estimating Three-point ('PERT': Programme Evaluation and Review Technique) estimating Uncertainty and the range of estimates Calculating a weighted average Three-point with bottom-up 4 Scheduling Session objectives This session will help participants: Understand how to create a viable schedule Be able to use different forms of schedule Understand the concept of the critical path 1 Key principles The planning horizon Rolling wave planning Release planning 2 Viable scheduling Creating a viable schedule Define the scope Sequence the work Identify the risks and build in mitigations Identify the resources Estimate the effort and durations Check resource availability Refine until a workable schedule is produced 3 Critical path analysis The critical path Network diagrams Sequence logic Practical application:Network diagram with estimated durationsThe 'forward pass'The 'backward pass'Calculating total floatIdentifying the critical pathCalculating free float Gantt charts 5 Risk and issue management Session objectives This session will help participants: Understand the difference between risks and issues Be able to identify and assess risks Understand ways of mitigating risks Manage issues 1 Key principles Understanding risk Threats and opportunities The risk management processPreparation - proactive risk managementThe process - identify, assess, plan, implementStakeholder communication Roles and responsibilities Risk management strategy The risk register Risk appetite 2 Risk identification Brainstorming Interviews Assumption analysis Checklists 3 Risk assessment and prioritisation Probability, impact and proximity Triggers Qualitative risk assessment Qualitative impact assessment Qualitative probability assessment Probability / impact grid Bubble charts Risk tolerance 4 Planning countermeasures To mitigate or not to mitigate? Categories of risk response Avoid and exploit Reduce and enhance Transfer Share Accept Contingency Secondary risks 5 Issue management What is an issue? Tolerances Issues and tolerances The PRINCE2 view of issues Ownership of issues An issue management process Issue register 6 Budgeting and cost control Session objectives This session will help participants: Understand what to include in a budget - and why Choose - and use - the appropriate estimating technique Align the budget with the schedule Understand how to monitor spend and control costs Trouble-shoot effectively to get projects back within budget Session format Flexible. The session can be tailored to the participants' average level of project management maturity - a 60-minute session (delivered virtually) is an effective introduction. A 90-minute session allows for more in-depth treatment. A half-day session (face-to-face or virtual) gives time for a more challenging workshop, particularly to discuss specific cost control issues with any of the participants' current projects. 1 Where is the money coming from? Can we pay from revenue? Do we need to borrow? How long will the project take to pay back? The lifecycle of the budget Through-life costs Stakeholder involvement 2 Estimating costs Reminder: the relationship between estimates Reminder: possible estimating techniques What do we need to estimate?PeopleEquipmentMaterialsFacilities and operating costsWork package estimateEstimated project costs Estimating agile projects 3 Aligning budget and schedule Scheduling and financial periods Spreading the budget 4 Reserves and agreeing the budget Contingency reserve Management reserve Agreeing the budget 5 Cost control Planned spend over time Actual spend over time Work completed over time Evaluating different scenarios: delivery v spend 6 Trouble-shooting Why are we where we are? What has caused the project to spend at the rate it is? Why is it delivering at the rate it is? What are the root causes? What can we do about it?
Insurance and accuracy go hand in hand—and this bundle doesn’t miss a beat. With topics including payroll, forensic accounting, report writing, data analysis and accounting, this course is structured to help learners handle numbers and write about them with precision (and without snore-inducing reports). Each subject is tailored to add another layer to your understanding of financial processes that matter to insurers, regulators, and auditors alike. The goal? To make compliance feel less like a chore and more like a skill you’ve got under control—with data you can trust and reporting you can defend. Learning Outcomes: Learn to manage payroll processes with professional accuracy. Understand forensic accounting and its detailed applications. Develop financial reporting and structured writing techniques. Use data to support business and insurance analysis. Recognise errors and inconsistencies in financial records. Strengthen accounting knowledge for business insurance sectors. Who is this Course For: Professionals working in insurance or finance administration. Beginners wanting to understand insurance and data basics. Individuals managing payroll or report documentation. Bookkeepers exploring wider insurance-related skills. Students aiming for finance or insurance-related careers. Analysts needing structured reporting knowledge. Office workers supporting compliance departments. Anyone keen to write financial reports without guesswork. Career Path: Insurance Claims Officer – Average Salary: £32,000 Report Writer (Finance) – Average Salary: £34,000 Payroll Officer – Average Salary: £28,000 Accounting Clerk – Average Salary: £25,000 Forensic Accounting Assistant – Average Salary: £39,000 Data & Reporting Analyst – Average Salary: £41,000
Mastering Legal English Writing Skills is a course meticulously designed to elevate your command over legal language and drafting techniques. Whether you are a law student, paralegal, or legal professional, this programme sharpens your ability to craft precise and effective legal documents. From foundational principles to advanced writing strategies, you will develop a confident style tailored specifically for legal contexts. Each module guides you through essential aspects such as research methods, citations, and various forms of legal correspondence, ensuring a well-rounded grasp of the discipline. The course covers critical areas including memoranda preparation, litigation writing, and transactional documents, split across targeted sessions for deeper focus. Legal communication demands clarity and accuracy, and this course equips you with the skills to meet these requirements consistently. By progressing through the structured modules, you refine your ability to present complex information clearly and persuasively. This programme is an ideal choice for those seeking to enhance their legal writing proficiency in a format that fits around your schedule, delivered entirely online with no need for physical attendance. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Legal Writing Module 02: Legal Research and Citations Module 03: Drafting Legal Documents (Part 1) Module 04: Drafting Legal Documents (Part 2) Module 05: Legal Correspondence and Communication Module 06: Legal Memoranda Module 07: Legal Writing for Litigation Module 08: Legal Writing for Transactional Practice (Part 1) Module 09: Legal Writing for Transactional Practice (Part 2) Module 10: Advanced Legal Writing Skills Learning Outcomes Craft precise legal documents for diverse contexts. Execute thorough legal research and accurate citations. Develop effective legal communication and correspondence skills. Produce compelling legal memoranda for complex issues. Tailor writing for litigation and transactional practice seamlessly. Hone advanced legal writing skills for nuanced communication. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Legal professionals seeking advanced writing expertise. Law students aiming to refine their practical writing skills. Paralegals looking to enhance their communication capabilities. Individuals transitioning to legal writing roles. Corporate professionals involved in legal documentation. Public sector employees requiring legal writing acumen. Compliance officers seeking specialized communication skills. Anyone desiring mastery in the art of legal English writing. Career path Legal Writer Legal Researcher Compliance Specialist Corporate Document Analyst Paralegal Litigation Support Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
A comprehensive web development course that will help you understand 'why' things work and not just 'how'. Learn to write better code to boost your website traffic; know how to precision fix and tweak behavior and performance; improve your market penetration and your margins. Everything you need to know about the Critical Rendering Path, AJAX, and HTTP is right here at your fingertips.
Unlock the secret to becoming the first impression every company wants. This all-in-one receptionist training bundle is crafted to help you stand out in competitive front-desk and administrative roles—whether you're aiming for the corporate office, legal firm, private medical clinic, or fast-paced hospitality environment. With 20 career-relevant courses bundled into one powerful package, this is your chance to boost your CV, sharpen your office readiness, and position yourself as the go-to candidate hiring managers can’t ignore. Start today and don’t let opportunity pass you by. Description In today’s job market, employers are searching for more than just a friendly smile at reception. They want precision, professionalism, and digital fluency. Whether you’re stepping into the receptionist role for the first time or transitioning into a high-level support position, this 20-in-1 course bundle is designed to help you check every box recruiters are looking for. From legal offices and healthcare centres to tech startups and virtual teams, receptionists and admin professionals are the gatekeepers of smooth operations. This bundle was developed to make you hireable—across multiple industries, formats (remote or on-site), and sectors where multitasking, communication, and professionalism are mission-critical. What’s more? You’re not just investing in training—you’re investing in employability. And with 20 career-aligned topics bundled in one unbeatable value offer, you won’t find a more efficient way to future-proof your profile. Miss it, and you could be watching someone else step into the job that could’ve been yours. FAQ Who is this bundle suitable for? Anyone pursuing roles like receptionist, office assistant, virtual PA, administrative coordinator, or customer-facing support staff in sectors like healthcare, education, tech, hospitality, or corporate services. Do I need experience to enrol? Not at all. This bundle is suitable for beginners, career changers, or current professionals aiming to sharpen their credentials. How does this improve my chances of getting hired? This bundle demonstrates core office-readiness across communication, compliance, digital tools, and interpersonal skills—all key traits employers prioritise when hiring. Can I complete this at my own pace? Absolutely. Flexibility is built in so you can study whenever and wherever suits you best. Is this bundle recognised in the UK job market? Yes—each course is structured with career applicability in mind, helping you meet common skills expectations for UK admin and receptionist roles. Why should I act now? Opportunities move fast. With this all-inclusive training, you’ll be ready to apply for jobs others aren’t qualified for—yet.
The KYC and Customer Identity Management Mini Bundle is your fast pass into financial services careers demanding expertise in KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management. As businesses grow digitally, these skills are indispensable for staying hireable and effective. If you’re seeking roles that combine compliance with customer interaction, this bundle was created to get you noticed by employers—and hired. Description Financial services demand precision and professionalism. This mini bundle combines essential skills in KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management to prepare you for modern workplace challenges. Understanding KYC is foundational, while strong Communication Skills and Negotiation Skills enable you to navigate client conversations effectively. Employers also value Self Organisation for managing compliance deadlines and workflows, and Online Meeting Management skills to excel in today’s remote and hybrid environments. Investing in all five skills in one bundle gives you a competitive edge employers seek. Don’t wait while others grab this opportunity to build a future-proof career. FAQ Who is this bundle aimed at? Professionals or newcomers wanting to specialize in financial services roles requiring KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management. Will this bundle improve my remote working skills? Yes. With Online Meeting Management and Self Organisation, you’ll be well-prepared for digital and remote workflows alongside KYC, Communication Skills, and Negotiation Skills. Is this a limited time offer? Yes. Bundles combining KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management won’t be available indefinitely. Secure your spot today.
Master essential tax and finance skills with the VAT for Businesses Mini Bundle. This bundle targets professionals eager to excel in business accounting, tax compliance, and data management. Featuring VAT, Tax, Cashflow Management in Crisis, Data Entry, and Data Analysis, this bundle prepares you to meet the rigorous demands of today’s business environment. Stay competitive by adding these core skills to your portfolio—opportunities like this won’t wait. Description The VAT for Businesses Mini Bundle covers the full spectrum of crucial skills employers want: comprehensive knowledge of VAT and Tax, paired with tactical Cashflow Management in Crisis and proficiency in Data Entry and Data Analysis. Businesses depend on professionals who understand VAT and Tax to maintain compliance and optimize financial performance. Knowing how to manage Cashflow Management in Crisis situations demonstrates resilience and business savvy. Additionally, expertise in Data Entry and Data Analysis ensures you can handle vital information with precision. This mini bundle is the perfect investment for anyone serious about career growth in accounting and finance. Missing out could mean missing critical career momentum. FAQ Who benefits most from this bundle? Professionals in accounting, finance, or business management seeking expertise in VAT, Tax, Cashflow Management in Crisis, Data Entry, and Data Analysis. Will these skills increase my employability? Definitely. Employers highly value proficiency in VAT, Tax, Cashflow Management in Crisis, Data Entry, and Data Analysis for business finance roles. Is this a limited offer? Yes. This bundle’s unique combination of VAT, Tax, Cashflow Management in Crisis, Data Entry, and Data Analysis is available for a limited time. Secure it today.
The Community Health Nursing Mini Bundle offers a well-rounded blend of courses focused on core healthcare responsibilities and communication skills. Covering nursing, general healthcare, first aid, phlebotomy, and effective communication, this bundle is built for those who want clarity around support roles without needing a dictionary to get through the material. The content is practical in nature — but delivered in a purely online format. From understanding basic nursing routines to learning how to speak with care and precision, this bundle serves as a useful entry point into the world of community health roles. Learning Outcomes: Understand communication principles used in patient care settings. Study basic nursing duties in community or health support roles. Learn about healthcare structures and common support tasks. Gain insight into phlebotomy and blood collection awareness. Review emergency response basics through first aid training. Recognise respectful care methods and responsive communication. Who Is This Course For: Learners entering community or health care assistant roles. Individuals building knowledge for NHS or support positions. Aspiring phlebotomists seeking early insight and theory. People working in patient support or home care services. Adults interested in healthcare communication and care duties. Volunteers helping in local health or clinic settings. Nursing assistant candidates looking for basic preparation. Job seekers aiming for structured healthcare training online. Career Path: Community Health Assistant – £21,000 to £27,000 Phlebotomist – £22,000 to £28,000 Healthcare Support Worker – £20,000 to £26,000 Clinic Reception & Assistant – £21,000 to £25,000 Nursing Assistant – £21,000 to £30,000 Health Communication Assistant – £22,000 to £29,000
Clear communication begins with confidence in your language skills—and this CPD Accredited English course is designed to help you build exactly that. Whether you’re brushing up for work, improving fluency, or aiming to polish everyday writing, this course gives you a solid foundation in grammar, sentence structure, punctuation, and spelling. The modules are structured to take you from the basics to more refined elements, including common mistakes and how to avoid them. Throughout the course, you’ll explore essential grammar rules, sentence construction techniques, punctuation accuracy, and spelling precision—alongside guidance on improving pronunciation and avoiding frequent pitfalls. With a strong focus on written English, it’s an ideal choice for learners aiming to boost their confidence in both formal and informal communication. Study at your own pace and gain valuable language insight that’s useful in daily communication, professional emails, academic writing and beyond. Course Curriculum: Module 01: Introduction to the Course Module 02: Basics of Grammar Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05 : Questions Module 06: Punctuation and Capitalisation Module 07: Spelling Module 08: Common Mistakes and Ways to Improve Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this English: Spelling, Pronunciation and Grammar - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The English: Spelling, Pronunciation and Grammar - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our English: Spelling, Pronunciation and Grammar - CPD Accredited training.
Let’s face it—decisions don’t make themselves, and critical thinking isn’t just for solving crossword puzzles. This CPD-accredited bundle is designed for those who want to sharpen their judgement, challenge assumptions with flair, and make decisions that don't leave everyone scratching their heads. Whether you're guiding a team, managing projects, or simply trying to avoid another meeting that could've been an email, these courses will help you approach challenges with clarity and confidence. This triple-course package dives into structured thinking, logic-based analysis, and effective decision-making strategies that apply across a wide range of professional settings. It offers thought-provoking content tailored for those who appreciate the fine art of choosing wisely—without overcomplicating things. No whiteboards or awkward group exercises required—just straight-talking, insightful learning delivered entirely online. It's professional development with purpose, precision, and just enough dry wit to keep you awake during the process. These comprehensive courses are available in this Decision Making and Critical Thinking - CPD Accredited 3 Courses Bundle Course 01: Decision Making and Critical Thinking Course 02: Problem Solving Skills Course 03: Resilience Training ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Decision Making and Critical Thinking Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Decision Making and Critical Thinking - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Decision Making and Critical Thinking - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Decision Making and Critical Thinking - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Decision Making and Critical Thinking - CPD Accredited 3 Courses Bundle training.