4206 Courses in London

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SketchUp Course With Layout and V-Ray

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

Introduction to Agile and Scrum: In-House Training This half-day course provides an overview of Agile principles and mindset, and the Scrum framework as a key Agile approach. It will provide you with the key benefits of an Agile approach, and its differences with the traditional Waterfall method. Lastly, as Agile is looked upon more frequently as an alternative delivery method, you will review situations where Agile can be adapted outside of software development, where it is most commonly used. What you will Learn At the end of this program, you will be able to: Explain the basics and benefits of using an Agile approach Describe the Scrum framework, its events, artifacts and roles and responsibilities Illustrate Agile approaches outside of Software Development Getting Started Introduction Course structure Course goals and objectives Agile Introduction What is Agile? Agile Benefits Agile Methods Overview of Scrum Scrum Overview Scrum Events Scrum Artifacts Scrum Roles Definition of Done Agile Approaches Outside of Software Development Agile in other environments Product Development Course Development Marketing Agile Project Candidates Summary What Agile is not... Concerns and Pitfalls

Managing Stress in Challenging Times: In-House Training This course looks at the symptoms and causes of stress and how these affect us emotionally, behaviorally, and physically. You will learn some simple stress-busting techniques that will have a positive influence on your beliefs and behaviors around stress. You will also have the opportunity to develop a personal action plan which will serve as an ongoing reference point for dealing with pressure in its many forms - home, family, social, and work. What You Will Learn At the end of this program, you will be able to: Recognize the symptoms and causes of stress Manage and reduce the effects of stress in your life with simple stress-busting techniques Create a simple personalized plan to manage stress and promote a healthier, happier, and more productive lifestyle Getting Started Foundation Concepts What is stress? Why stress matters Flight or fight response and role of hormones Work-Life Balance How to create balance and set boundaries Learning how to say 'no' Stress-Reduction Techniques Visualization and relaxation techniques Behaviors and beliefs Putting things in perspective Circle of influence (vs. circle of control) Slowing down Be Responsible and Kind to Yourself Basic human needs Honest communication Your responsibility to yourself and others Calming thoughts

CSIE staff and our associate trainers are knowledgeable and experienced in delivering talks and facilitating training for teachers, learning supporters, local authority officers, other professionals involved in young people’s education, parents and students. Our training is routinely praised for the level of interest and engagement it evokes, its positive and constructive impact, the clarity with which even complex issues are presented and the supportive manner in which participants are encouraged to examine their own beliefs and assumptions. CSIE training is competitively priced and offers excellent value for money. How CSIE can help your setting We can support the work of: schools, by providing speakers for assemblies, staff meetings and Continuing Professional Development days, as well as working with staff towards inclusive school development; universities, by delivering talks for undergraduate or postgraduate students, contributing to conferences (keynote address, panel discussion or other presentations), as well as working with staff towards the development of a more inclusive institution; local authorities, by facilitating Continuing Professional Development events, as well as working with staff towards the development of more inclusive education in the locality; central government in the UK and abroad, by working with relevant officers at national level towards the development of more inclusive education. CSIE is a registered charity heavily reliant on income generated from selling our resources and services. Our current rates for the above activities are: Half day rate £500 Whole day rate £800 All rates are subject to VAT; travel and subsistence expenses may also be charged. Special rates may be offered to smaller or voluntary sector organisations; please contact the CSIE office. Whether you want someone to talk to children and young people, to conference delegates or government officials, please email us at admin@csie.org.uk or click on the "Request Now" button to make an enquiry. Someone from CSIE will contact you within five working days to discuss how we can best respond to your request. Thank you for your interest in inclusive education and in CSIE.