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Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. Getting Started Workshop Objectives The Problem Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Case Study Module Two: Review Questions Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Case Study Module Three: Review Questions Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Case Study Module Four: Review Questions Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (I) Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Case Study Module Seven: Review Questions Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Case Study Module Eight: Review Questions Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Case Study Module Nine: Review Questions Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Case Study Module Ten: Review Questions Creating a Performance Plan Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Case Study Module Eleven: Review Questions Wrapping Up Words from the Wise Lessons Learned

Duration 1 Days 6 CPD hours This course is intended for Everyone dealing with day to day work environment Overview Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Creating Mutual Understanding What do I Want? What Do They Want? What Do We Want? Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Generating Options Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Building a Solution Creating Criteria Creating a Shortlist Choosing a Solution Building a Plan The Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans

Duration 5 Days 30 CPD hours This course is intended for This class is intended for DBAs and IT Professionals who are responsible for administration and maintenance of PostgreSQL, and want to increase proficiency and learn best practices. Targeted at: DBAs and Architects, and appropriate for Analysts, Support Engineers, and other IT professionals Overview Please refer to overview This is an immersive 5-day class that offers hands-on labs and combines the core topics from Foundations of Postgres Administration and Advanced PostgreSQL Administration into a one-week class, with significant savings over list price. Upon course completion, you will be prepared to manage mission critical PostgreSQL installations, and perform core administration tasks with confidence and skill. Course Outline 1 - POSTGRES SYSTEM ARCHITECTURE 2 - INSTALLATION AND GETTING STARTED 3 - CONFIGURATION, CREATING, MANAGING DATABASES 4 - USER TOOLS ? USING PSQL 5 - GUI TOOLS - USING PGADMIN 4 6 - SECURITY BASICS 7 - SQL PRIME BACKUP AND RECOVERY 8 - ROUTINE MAINTENANCE 9 - POSTGRES DATA DICTIONARY 10 - MOVING DATA 11 - SQL TUNING 12 - PERFORMANCE TUNING 13 - STREAMING REPLICATION 14 - TABLE PARTITIONING 15 - EXTENSION MODULES 16 - MONITORING 17 - UPGRADING BEST PRACTICES

Duration 5 Days 30 CPD hours This course is intended for Network Video Operator and Administrator Voice / UC / Collaboration / Communications Engineer Collaboration Tools Engineer Collaboration Sales / Systems Engineer Overview Upon completing this course, the learner will be able to meet these overall objectives: Install, configure, maintain, and troubleshoot Cisco visual collaboration solutions. This course assists the student in preparing for the Cisco TelePresence Video Specialist Certification. Upon completing this course, the learner will be able to meet these overall objectives Module 1: Advanced Cisco Expressway Features Introducing Cisco video network solutions Exploring Cisco Expressway basic setup Explaining regular expressions in a Cisco Expressway environment Deploying components of Cisco Expressway Security Exploring the fundamentals of subzonesÿ Administering call control Implementing subzone bandwidth management Implementing zones Exploring clustering Applying troubleshooting Module 2: Advanced Cisco Meeting Server Features Introducing the Cisco meeting server Exploring API configuration Exploring resilient and scalable deployments Additional features Module 3: Cisco Collaboration Meeting Room Solutions with Cisco TelePresence Server Introducing Collaboration Meeting Room cloud, premises, and hybrid products Deploying the TelePresence Server and TelePresence conductor Applying troubleshooting to Cisco CMR Premises Solutions Module 4: Cisco TelePresence Management Suite (TMS) Solution Explaining Cisco TMS Installation Describing TMS operation Explaining TMS conference scheduling and management Configuring permissions Applying troubleshooting Module 5: Cisco Cloud Solutions - WebEx and Spark Introducing WebEx and Spark cloud solutions Exploring Spark administration configuration Deploying Spark hybrid services Exploring Spark APIs and BOTs configuration Module 6: Cisco TelePresence Content Server (Optional Module) Examining Cisco TCS operation and configuration

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 4 Days 24 CPD hours This course is intended for This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles: Network administrators Solutions designers System installers System integrators System administrators Overview After completing this course, you should be able to: Explain the transactional service activation and how it relates to business requirements Explain how Cisco NSO communicates with network devices Understand the NETCONF protocol and be able to read and write simple YANG models Understand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capable Understand the support for candidate configuration and confirmed commit support Use logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devices Explain the YANG service model structure Design a real-world usable service Explain the mapping logic of service parameters to device models and consequently to device configurations Describe the use of different integration options and APIs Explain how to implement action with use of config-templates in NSO package Explain the use of Reactive FASTMAP in for manipulating and implementing advanced NFV components Describe the use of feature components and function packs Define and explain the ETSI MANO principles and solution Work with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures Describe Cisco NSO 5.3 new features and changes in NSO The NSO Essentials for Programmers and Network Architects (NSO201) v4.1 course introduces you to Cisco Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides an overview of NSO as a network automation solution as well as introducing you to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO. Course Outline Introducing Service Orchestration with Cisco NSO Exploring Cisco NSO Architecture Orchestrating Network Solutions Describing Cisco NSO Operation Installing Cisco NSO Exploring the Advantages of NETCONF Managing Devices Using the Device Manager Creating YANG Models Using Services Implementing Services with Model-to-Model Mapping Designing Services in Cisco NSO Managing the Service Lifecycle Programming with Python in Cisco NSO Configuring and Troubleshooting System Settings Discovering Cisco NSO Northbound APIs Managing Alarms and Reporting Configuring Cisco NSO for Scalability and Performance Describing Cisco NSO VNF Manager and Function Packs

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Cloud administrators Cloud solution architects Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview After you complete this course the learner will be able to meet these overall objectives: Explain business and technical challenges of going to the cloud Understand benefits of an application-centric hybrid cloud multicloud management platform Navigate Cisco CloudCenter Suite architecture Understand Cisco CloudCenter Suite administrative capabilities including cloud management, multi-tenancy, governance, and policy enforcement Describe application lifecycle management and provisioning in cloud Describe how to use Cisco CloudCenter Suite to manage the workloads in multicloud CLDCCS, Mulitcloud Management with Cisco© CloudCenter Suite is a 3-day intensive training course that teaches you to securely design, automate, and deploy applications across multiple clouds while optimizing cost and compliance with comprehensive reporting, visibility, and policy-enforcement. Through a combination of lessons with hands-on lab exercises, you will learn to simplify the lifecycle management of multicloud applications, workflows, and their infrastructure. This course will help you: Acquire the advanced skills and techniques for API calls, that can deploy and manage workloads in multiple environments without having deep cloud expertise Learn provisioning and orchestration, cost management, and workload optimization by leveraging cloud management Understanding Cloud Transitions Overview of Traditional IT Introducing Cisco CloudCenter Suite Cisco CloudCenter Suite Definition Setting Up Cisco CloudCenter Workload Manager Artifact Repository Overview and Configuration Understanding User Administration and Multitenancy in Cisco CloudCenter Suite Cisco CloudCenter Suite User Roles Grasping Application Modeling in Cisco CloudCenter Workload Manager Model an Application Identifying Resource Placement Callouts and Lifecycle Actions in Cisco CloudCenter Workload Manager Resource Placement and Validation Callout Understanding Application Deployment Framework in Cisco CloudCenter Workload Manager Workload Manager Application Parameters Exploring Application Services in Cisco CloudCenter Workload Manager Application Services Framework Integrating Cisco CloudCenter Workload Manager with Cisco Application-Centric Infrastructure Configure CloudCenter Workload Manager for Cisco ACI Introducing Application Management in Cisco CloudCenter Workload Manager Cisco CloudCenter Workload Manager Actions Library Exploring Advanced Features in CloudCenter Workload Manager Scheduling an Application in Cisco CloudCenter Workload Manager Comprehending Policies and Tagless Governance in CloudCenter Workload Manager Cisco CloudCenter Workload Manager Policies Introducing Action Orchestrator and Cost Optimizer in Cisco CloudCenter Suite Action Orchestrator in Cisco CloudCenter Suite Additional course details: Nexus Humans Cisco Multicloud Management with Cisco CloudCenter Suite (CLDCCS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Multicloud Management with Cisco CloudCenter Suite (CLDCCS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for technical professionals who need to know how to deploy a Cisco Integrated Threat Defense solution in their network environment. The primary audience for this course includes: Systems and network engineersTechnical architectsTechnical support personnelChannel partners and resellers Overview After completing this course, you should be able to: Describe the current network security landscape and the Cisco Integrated Threat Defense (ITD) solutionDescribe the key components of the ITD solution and their use in the networkConfigure the ISE for a baseline of operation in the ITD solutionConfigure the integration between the Stealthwatch and ISE platformsConfigure the integration between the Cisco Firepower and ISE platformsConfigure the integration between Cisco Firepower and AMP for Endpoints This course begins with an analysis of the current cybersecurity landscape and includes details on why networks today need an integrated threat defense architecture. You will integrate and verify proper operation of the key Cisco Integrated Threat Defense products, including Cisco Identity Services Engine (ISE), Cisco Stealthwatch©, Cisco Firepower© NGFW, and Cisco AMP for Endpoints. Verification includes the introduction of malware into the network to ensure proper identification, analysis, and quarantine. Course Outline Integrated Threat Defense Introduction Itd Products Identity Services Engine Setup Integration Of Stealthwatch With Identity Services Engine Integration Of Firepower With Identity Services Engine Integration Of Firepower With Amp For Endpoints

Duration 3 Days 18 CPD hours This course is intended for Network Security Operations Workload Application Administrators Security Operations Field Engineers Network Engineers Systems Engineers Technical Solutions Architects Cisco Integrators and Partners Overview After taking this course, you should be able to: Define the Cisco telemetry and analytics approach. Explore common scenarios that Cisco Tetration Analytics can solve. Describe how the Cisco Tetration Analytics platform collects telemetry and other context information. Discuss how relative agents are installed and configured. Explore the operational aspects of the Cisco Tetration Analytics platform. Describe the Cisco Tetration Analytics support for application visibility or application insight based on the Application Dependency Mapping (ADM) feature. List the concepts of the intent-based declarative network management automation model. Describe the Cisco Tetration policy enforcement pipeline, components, functions, and implementation of application policy. Describe how to use Cisco Tetration Analytics for workload protection in order to provide a secure infrastructure for business-critical applications and data. Describe Cisco Tetration Analytics platform use cases in the modern heterogeneous, multicloud data center. List the options for the Cisco Tetration Analytics platform enhancements. Explain how to perform the Cisco Tetration Analytics administration. This course teaches how to deploy, use, and operate Cisco© Tetration Analytics? platform for comprehensive workload-protection and application and network insights across a multicloud infrastructure. You will learn how the Cisco Tetration Analytics platform uses streaming telemetry, behavioral analysis, unsupervised machine learning, analytical intelligence, and big data analytics to deliver pervasive visibility, automated intent-based policy, workload protection, and performance management. Exploring Cisco Tetration Data Center Challenges Define and Position Cisco Tetration Cisco Tetration Features Cisco Tetration Architecture Cisco Tetration Deployment Models Cisco Tetration GUI Overview Implementing and Operating Cisco Tetration Explore Data Collection Install the Software Agent Install the Hardware Agent Import Context Data Describe Cisco Tetration Operational Concepts Examining Cisco Tetration ADM and Application Insight Describe Cisco Tetration Application Insight Perform ADM Interpret ADM Results Application Visibility Examining Cisco Tetration Intent-Based Networking Describe Intent-Based Policy Examine Policy Features Implement Policies Enforcing Tetration Policy Pipeline and Compliance Examine Policy Enforcement Implement Application Policy Examine Policy Compliance Verification and Simulation Examining Tetration Security Use Cases Examine Workload Security Attack Prevention Attack Detection Attack Remediation Examining IT Operations Use Cases Key Features and IT Operations Use Cases Performing Operations in Neighborhood App-based Use Cases Examining Platform Enhancement Use Cases Integrations and Advanced Features Third-party Integration Examples Explore Data Platform Capabilities Exploring Cisco Tetration Analytics Administration Examine User Authentication and Authorization Examine Cluster Management Configure Alerts and Syslog Additional course details: Nexus Humans Cisco Implementing Cisco Tetration Analytics v1.0 (DCITET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Tetration Analytics v1.0 (DCITET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Channel and Customer Engineers Network Engineer System Engineer Wireless Engineer Consulting Systems Engineer Technical Solutions Architect Network Admisnistrator Wireless Design Engineer Network Manager Channel SEs Sales Engineer Channel AMs Account Manager Overview Upon completing this course, students will be able to meet these objectives: Understand the overall architecture of the Cisco security solutions and how APIs help enable security Understand how to use Cisco Firepower APIs Understand how pxGrid APIs function and their benefits Understand what capabilities the Cisco Stealthwatch APIs offer and construct API requests to them for configuration changes and auditing purposes Understand the features and benefits of using Cisco Stealthwatch Cloud APIs Learn how to use the Cisco Umbrella Investigate API Understand the Functionality provided by Cisco AMP and its APIs Learn how to use Cisco Threat Grid APIs to analyze, search, and dispose of threats This course demonstrates the tools and the benefits of leveraging programmability and automation in Cisco Security Solutions, including Cisco Firepower Management Center, Cisco Firepower Threat Defense, Cisco ISE, Cisco pxGrid, Cisco Stealthwatch Enterprise, Cisco Stealthwatch Cloud, Cisco Umbrella, Cisco AMP, Cisco Threat grid, and Cisco Security Management Appliances. Students will learn how to use the API for each Cisco security solution and specific applications of when the API benefits IT security content. Introducing Cisco Security APIs Role of APIs in Cisco Security Solutions Cisco Firepower, Cisco ISE, Cisco pxGrid, and Cisco Stealthwatch APIs Use cases and security workflow Consuming Cisco Advanced Malware Protection APIs Cisco AMP overview Cisco AMP endpoint API Cisco AMP use cases and workflows Discovery 1: Query Cisco AMP endpoint APIs for verifying compliance Using Cisco ISE Introducing Cisco Identity services engine Cisco ISE use cases Cisco ISE APIs Using Cisco pxGrid APIs Cisco pxGrid overview WebSockets and STOMP messaging protocol Discovery 2: Use the REST API and Cisco pxGrid with Cisco Identity services engine Using Cisco Threat Grid APIs Cisco threat grid overview Cisco threat grid API Cisco threat grid use cases and workflows Discovery 3: Construct a Python script using the Cisco threat grid API Investigating Cisco Umbrella Security Data Programmatically Cisco Umbrella investigate API overview Cisco Umbrella investigate API: Details Discovery 4: Query security data with the Cisco Umbrella investigate API Exploring Cisco Umbrella Reporting and Enforcement APIs Cisco Umbrella reporting and enforcement APIs: Overview Cisco Umbrella reporting and enforcement APIs: Deep dive Discovery 5: Generate reports using the Cisco Umbrella reporting API Automating Security with Cisco Firepower APIs Review basic constructs of Firewall policy management Design policies for automation Cisco FMC APIs in depth Discovery 6: Explore the Cisco Firepower management center API Cisco FTD automation with ansible Discovery 7: Use ansible to automate Cisco Firepower threat defense configuration Cisco FDM API in depth Discovery 8: Automate Firewall policies using the Cisco Firepower device manager API Operationalizing Cisco Stealthwatch and Its API Capabilities Cisco Stealthwatch overview Cisco Stealthwatch APIs: Details Discovery 9: Automate alarm policies and create reports using the Cisco Stealthwatch APIs Using Cisco Stealthwatch Cloud APIs Cisco Stealthwatch Cloud overview Cisco Stealthwatch Cloud APIs: Deep dive Discovery 10: Construct a report using Cisco stealthwatch Cloud APIs Describing Cisco Security Management Appliance APIs Cisco SMA APIs overview Cisco SMA API Discovery 11: Construct reports using Cisco SMA APIs