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Duration 3 Days 18 CPD hours This course is intended for Ideal candidates are Network Administrators who monitor and troubleshoot wireless networks, and Network and System Administrators responsible for installing and configuring network monitoring systems. Overview This hands-on course prepares you with the knowledge and experience required to install and use the AirWave Wireless Management Suite: AirWave Management Platform (AMP), RAPIDS, Visual RF, network health diagnostics, client troubleshooting, alerts and reporting.  In this course, you learn about AirWave?s capabilities in troubleshooting network health and client status via the various stages of association and authentication, as well as redundancy and master consoles for large networks. Introduction to AWMS Airwave Platform. Features and Benefits of AMP RAPIDS and Visual RF. Airwave products. Basic operations using AWMS Installing AWMS Installing AMP. Hardware requirements. Cent OS and AWMS software. Basic configuration steps. Upgrade AWMS software. Licensing AWMS. AWMS documentation Adding Device to AWMS Folders and Groups. Adding devices general process. Manually adding devices. Device discovery and managing device discovery. Moving a device to a folder. Troubleshooting IAP Organizaion and Groups Overview of IAP.Airwave integration. Golden configuration. IAP Organization options. IAP Whitelist Using Visual RF and Visual RF Plan Navigation. Setup. Heat-maps and location information. Import floorplan graphics. Plan deployments. Provision APs. Manage Visual RF performance Network Health Diagnostics page indicators. Network performance tabs. Source of issues. Network issues Troubleshooting Clients and Wireless Networks Searching for users and Diagnostics tab. Client issues. Network issues. AP issues. Switch/Controller issues. General Issues Rogue Detection and Using RAPIDS Why use RAPIDS. Threat Detection Methods. Rules. Classifications. IDS Events Report. New Rogue Devices Report. Visualization. PCI Compliance.WMS Offload Managing Administrative Access, Alerts, Triggers and Reporting Configure role-based administrative use access to the AMP system. Triggers. Alerts. Define and generate reports Scalability and Redundancy VM Redundancy. Failover for Redundancy. Master Console for large deployments. Multiple AMP Server deployments. Large Deployment example System Administration AMP Maintenance. Device Maintenance Wired Device Management Monitoring wired devices in AWMS. Wired device port and interface information. Wired device bandwith statistics and counters. Managing and configuring wired devices via AWMS templates AirWave Aruba Groups How AWMS configures devices. Using groups to control policies. Creating and controlling groups. Basic Group Design.Configuration Audits IAP Template Configuration Fetching a Template. Template Variables. Templates Configuration IAP GUI Configuration Golden configuration. GUI mode. GUI configuration Additional course details: Nexus Humans Managing Campus Networks with Aruba AirWave, Rev. 19.21 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Campus Networks with Aruba AirWave, Rev. 19.21 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is ideal for users who need to replace a Windows computer with a Mac and for IT professionals who support Mac users. Overview Organizations are increasingly integrating Mac computers into Windows or other standards-based network environments. This course gives both users and the IT professionals who support them the skills necessary to make integration easy. This two day Mac Integration Basics course examines how to best use a Mac(s) in an organization that predominantly functions with a Microsoft Windows operating system and Windows Servers. Directory Services Connect a Mac to an Active Directory server Share Files Connect to file servers. Turn on personal file sharing. Configure Collaborative Services Manage Internet Accounts preferences. Connect to an Exchange Server. Connect Mail to non-Windows servers. Add accounts in Mail, Contacts, and Calendars. Secure a Mac Built-In Security features. Create strong passwords. Use two-factor authentication. Set a firmware password. Lock a Mac screen. Create user accounts. Disable automatic login. Protect start-up disk files. Ensure that the apps you download are safe. Provide network security. Printing Connect to a local printer. Connect to, share, and print from network printers. Move and Back Up Content Move content. Back up content. Run Windows on a Mac Run Windows natively or virtually. Microsoft Office for macOS. Cross-platform apps. Cross-platform files. Troubleshooting How to best troubleshoot macOS. Questions & Answers

Duration 1 Days 6 CPD hours This course is intended for The audience for this course includes professionals who are new to Looker who are interested in leveraging Looker for data analysis, visualization, and reporting. The course is designed for individuals seeking to gain a comprehensive understanding of Looker's functionalities and apply these skills in their organizations to drive data-driven decision-making. Overview Working in a hands-on learning environment led by our expert facilitator, you'll explore and gain: Solid foundation in Looker's platform: Acquire a comprehensive understanding of Looker's key features, functionality, and interface, enabling you to effectively utilize the platform for your data analysis and visualization needs. Proficiency in LookML and data modeling: Develop essential skills in Looker's unique data modeling language, LookML, to create efficient and customized data models tailored to your organization's specific requirements. Expertise in creating Explores: Learn how to build, customize, and save Explores with dimensions, measures, filters, and calculated fields, empowering you to analyze your data and uncover valuable insights in a short amount of time. Mastery of dashboard design and visualization: Gain the skills to design visually appealing and informative dashboards, create various types of visualizations, and customize them to effectively communicate your data story. Improved content organization with folders and boards: Understand how to effectively use folders and boards in Looker to organize, manage, and discover content, making your data insights easily accessible for you and your team. Looker Basics: Quick Start to Analyzing and Visualizing Data using Looker is a one day, hands-on course designed to equip professionals from a variety of backgrounds with the knowledge and skills needed to harness the full potential of their data using Looker's powerful platform. With the guidance of our expert trainers, you will gain a basic understanding of Looker's features, enabling you to create visually engaging, interactive, and insightful reports and dashboards to drive informed decision-making. Throughout this interactive workshop, you will explore Looker's key functionalities, including connecting to data sources, mastering LookML, building custom Explores, and designing captivating dashboards. With about 40% of the course dedicated to hands-on labs and a guided project, you will have ample opportunity to apply the skills you've learned in real world scenarios. Don't miss this opportunity to elevate your data analysis and visualization capabilities, enhance your professional skill set, and unlock the power of data-driven decision making. Getting Started with Looker Overview of Looker and its key features Navigating the Looker interface Connecting to Data Sources and LookML Basics Setting up and managing data connections Exploring database schemas Understanding LookML: Looker's data modeling language Creating and Customizing Explores Building and customizing Explores Adding dimensions, measures, and filters Creating calculated fields Data Visualization and Dashboard Design Creating visualizations using Looker's visualization library Customizing chart types, colors, and labels Displaying visualizations in dashboards Organizing Content with Folders and Boards Introduction to folders and boards in Looker Creating and managing folders for organizing content Setting up boards for easy content discovery Hands-on Workshop and Project Participants work on a guided project to apply the skills learned Wrap-up and Q&A Additional course details: Nexus Humans Looker Basics: Quick Start to Analyzing and Visualizing Data using Looker (TTDVLK01) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Looker Basics: Quick Start to Analyzing and Visualizing Data using Looker (TTDVLK01) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This basic course is for those who will be administering Information Server and its product components. Overview List Information Server functional categories and the Information Server products and components that support themList and describe the Information Server architectural tiersAccess Information Server clients, including thin clients using the Information Server Launch Pad, the Information Server Engine clients, and the Information Server Console clients including Information Analyzer and Information Services DirectorCreate and configure Information Server users and groupsManage Information Server active sessionsManage Information Server reportingWork with Information Server command-line tools including tools for session administration, user and group management, and encryptionUse the istool functionality to query, export, and import Information Server Repository assets This course gets those charged with administering Information Server v11.5 and its suite of many products and components started with the basic administrative tasks necessary to support Information Server users and developers. Information Server Technical Overview List the Information Server functional categories List the Information Server products and components that support these functional categories List the Information Server architectural tiers Working with Information Server Clients Use the Information Server Launch Pad to access Information Server thin clients including the Administrative Console, Information Governance Catalog, and Metadata Asset Manager Access Information Server Engine Clients including DataStage, QualityStage, FastTrack, and Information Server Manager Access Information Server Console Clients including Information Analyzer and Information Services Director Authentication and Suite Security Configure Suite users and groups Configure DataStage credentials for Engine users Session Management View a list of active sessions View session properties Disconnect sessions Configure global session properties Managing Reports Create and manage report folders Create a report Run a report View report results Administrative Tools Session Admin tool Directory Command tool Encrypt tool Managing Information Server Repository Assets Use istool to export and import common metadata assets Use istool to query information assets Use istool to export and import security assets Use istool to export and import reporting assets

Duration 5 Days 30 CPD hours This course is intended for The primary audiences for this course are the following: • Operators of Juniper Networks security solutions, including network engineers, administrators, support personnel, and resellers. Overview After successfully completing this course, you should be able to: Identify security challenges in today's networks. Identify products that are incorporated into the Juniper Connected Security solution. Explain the value of implementing security solutions. Explain how Juniper Connected Security solves the cyber security challenges of the future. Explain SRX Series session management. Explain Junos ALG functions and when to use them. Describe policy logging on the SRX series device. Explain security policy scheduling. Describe application security theory. Explain application signature usage in AppID. Describe the AppTrack service. Describe the AppFW service. Describe the AppQoS service. Configure security policies using the AppSecure suite of services. Explain unified security policies. Describe IPS signatures. Configure an IPS policy using pre-defined templates. Describe how to update the IPS attack object database. Describe IPS rules and rule bases. Configure custom attack objects. Describe Junos Space and Security Director. Configure policy management using Security Director. Describe Security Director objects. Explain the different licensing options for Sky ATP List Sky ATP's features and benefits. Configure Sky ATP profiles and enroll an SRX Series device. Configure file scanning on Sky ATP. Configure Sky ATP to scan email Configure GeoIP on Sky ATP. Describe the JATP features and benefits List the JATP device options. Explain the JATP architecture. List 3rd party support options for JATP. Explain JATP SmartCore analytics processes. Describe Policy Enforcer configuration options. Describe Policy Enforcer integration with Sky ATP. Configure Policy Enforcer to block lateral malware movement. Explain Juniper Secure Analytics features and benefits. Describe JSA log collection. Describe JSA network flow collection. Describe the JSA Offense Management workspace. Explain the JSA Risk Manager features. Configure JSA to collect network and log collection. Explain the features of JIMS. Describe JIMS integration into the current AD network. Describe the Sky Enterprise service and how it can save resources. Explain the Sky Enterprise monitoring service. Explain the vSRX Series device benefits. Describe use cases for the vSRX. Explain the cSRX Series device benefits. Describe use cases for the cSRX. Describe SSL Proxy Concepts. Explain Forward and Reverse Proxy and the limitations of each. Configure both Forward and Reverse Proxy. This five-day course uses the Junos J-Web, CLI, Junos Space, and other user interfaces to introduce students to the concept of Juniper Connected Security. Chapter 1: Course Introduction Course Introduction Chapter 2: CLI Overview User Interface Options Command-Line Interface Initial Configuration Interface Configuration Lab 1: CLI Overview Chapter 3: Advanced Security Policy Session Management Junos ALGs Policy Scheduling Policy Logging Lab 2: Advanced Security Policy Chapter 4: Application Security Theory Application ID Application Signatures App Track App Firewall App QoS App QoE Chapter 5: Application Security Implementation AppTrack Implementation AppFW Implementation AppQos Implementation APBR Implementation Lab 3: Application Security Chapter 6: Intrusion Detection and Prevention IPS Overview IPS Policy Attack Objects IPS Configuration IPS Monitoring Lab 4: Implementing IPS Chapter 7: Security Director Overview Security Director Objects Security Director Policy Management Lab 5: Security Director Chapter 8: Sky ATP Implementation Architecture and Key Components Features and Benefits Configuration Compromised Hosts Command and Control File Scanning E-mail Scanning Geo IP Security Policy Integration Troubleshooting Lab 6: Sky ATP Implementation Chapter 9: Policy Enforcer Policy Enforcer Concepts Configuration Options Policy Enforcer Installation Lab 7: Policy Enforcer Chapter 10: JATP Overview Traffic Inspection Threat Detection Threat Analysis JATP Architecture Chapter 11: JATP Implementation Data Collectors Configure SmartCore Analytics Engine Log Ingestion Incident Management SRX Threat Prevention 3rd Party support for Threat Prevention Reporting Lab 8: JATP Chapter 12: Juniper Secure Analytics (JSA) JSA Overview Data Collection Log Analytics Threat Analytics Vulnerability Management Risk Management Lab 9: JSA Chapter 13: JIMS JIMS Overview JIMS Integration Lab 10: JIMS Chapter 14: vSRX and cSRX vSRX Overview vSRX Supported Features vSRX Use Cases cSRX Overview Lab 11: vSRX Installation Chapter 15: SSL Proxy SSL Proxy Overview SSL Concepts SSL Proxy Configurations Troubleshooting Lab 12: SSL Proxy Chapter 16: Cluster Concepts Chassis Cluster Concepts Chassis Cluster Operation Chapter 17: Chassis Cluster Implementation Chassis Cluster Configuration Chassis Cluster Advanced Options Lab 13: Chassis Cluster Implementation Chapter 18: Chassis Cluster Troubleshooting Chassis Cluster Case Studies Troubleshooting Examples Lab 14: Chassis Cluster Troubleshooting Additional course details: Nexus Humans JSEC - Junos Security training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the JSEC - Junos Security course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2.5 Days 15 CPD hours This course is intended for This course is intended to help participants learn basic principles and techniques of providing PC, mobile, applications, and network support. Overview Upon successful completion of this course, students will have introductory knowledge of computer systems and mobile devices. In this course, students will identify and set up: computer hardware, software, networks, files, wireless devices and discuss safety. Identifying Computer Hardware Identify Types of Computing Devices Identify Internal Computer Components Common Computer Connector Types Identify Common Peripheral Devices Identifying Computer Software Compare Functions and Features of Common Operating Systems Identify Application Software Setting Up a Basic Workstation Connect Hardware Install and Configure Operating Systems Install and Configure Applications Configure Accessibility Options Configuring Network Access Network Connection Types Install and Configure a SOHO Router Network and Alternative Technologies Sharing and Storage Methods Working with Files, Folders, and Applications Create Files Navigate a File Structure Manage Files and Folders Compress and Extract Files Create Screen Captures Configuring and Using Wireless Devices Configuring Wireless Devices Use Wireless Devices Securing Computing Devices Identify Security Threats Apply Security Best Practices Perform Secure Web Browsing Supporting Computers and Users Environmental and Safety Concepts Back Up and Restore Data Manage Software Implement Basic Support Measures

Duration 2 Days 12 CPD hours From Playgrounds to protocols?discover, explore, and demonstrate how to use the fundamental building blocks of the Swift programming language. This 2-day, hands-on course teaches you the basic concepts of Swift programming, including syntax, logic, structures, functions, and patterns. It also includes detailed explanations of language syntax and coding exercises Introduction to Swift and Playgrounds Learn about the origin of Swift and some of its basic syntax Constants, Variables, and Data Types Learn how to define constants for values that don?t change and variables for values that do. Learn the data types that are included in Swift and how they can help you write better code Operators Learn about some of the operators in the Swift language, including basic math operators. Control Flow Learn how to use logical operators in Swift to check conditions; learn how to use control flow statements. Strings Learn how to create and store text using the string type. You'll learn a variety of string methods that allow you to compare two strings, access specific characters within a string, and insert and remove values Functions Learn how to declare functions with different parameters and return types Structures Learn how to create structures in Swift. Classes Learn what makes classes different from structures and when to use classes instead of structures. Also learn about inheritance, superclasses, and subclasses. Optionals Learn to use ?optionals? to properly handle situations when data may or may not exist Collections Learn about the various collection types available in Swift and how to choose the appropriate one for your program. Loops Learn how to create loops in Swift, control the conditions for looping, and specify when to stop. Type Casting Learn why some data can be expressed using only a broader type, and how you can test for specific kinds of data before using it. Guard Learn to use guard statements to better manage control flow. Scope Learn to write nicely structured code that's easy to read. You'll do this by properly scoping your constants and variables Enumerations Learn when enumerations are commonly used, how to define an enumeration, and how to work with enumerations using switch statements. Protocols Learn what protocols are, when to use them, and how to write your own. Learn how to enable objects to communicate with each other and how to extend protocols to provide shared functionality across multiple types Closures Learn about closures, how to define them, how to use them as function arguments, and how to use some of the common functions that take closures as arguments. Extensions Learn how to define an extension, as well as how and why to use extensions. Additional course details: Nexus Humans Introduction to Swift training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Swift course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Attending students should be new to Jira (this is NOT for experienced users), and are required to have a background in basic Enterprise application development Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment guided by our expert Jira practitioner, students will explore: Getting started with JIRA Using JIRA for Business Projects Using JIRA for Agile Projects Issue Management Field Management Screen Management Workflows and Business Process Searching and Filtering Tracking issues is a critical component of any project management strategy. JIRA provides a web based single repository for creating, tracking and reporting on feature requests, bugs reported, or managing workflow. JumpStart to Jira for End Users is a two-day, lab-intensive course for participants new to Jira, that provides them with a hands-on Jira instance to ?learn by doing?. This course provides essential understanding in the practical use of the Jira in an Agile context, with an emphasis on Best Practices and practical job-ready skills. Getting started with JIRA JIRA Overview Core concepts Terminology Infrastructure Users and Groups JIRA roles Using JIRA for Business Projects Overview of Projects Project types Project screens Tasks and task management Project Management Process Management Using JIRA for Agile Projects Overview of Agile with JIRA (very brief) Kanban overview Running a project with Kanban Configuring agile screen resolving an issue Issue Management Overview of Issues Working with issues Issue cloning Time tracking Issues and comments Tasks and subtasks Field Management Overview of Fields Built-in fields Custom fields Searching Configuring JIRA for fields Screen Management Overview of JIRA screens Working with screens Using screen tabs Issue type screens associating an issue type screen a with a project Customizing JIRA screens Workflow and Business Process Overview of Workflow Mapping business processes Managing workflows Authoring a workflow Updating an existing workflow Workflow schemes Applying a workflow to a project Searching and Reporting Overview of Searching Search screens Basic search Advanced search with JQL Working with search results Reports Dashboards Filters Gadgets Charts Summary and Best Practices Looking back at the ?Big Picture? JIRA Administration Overview Where JIRA fits into the Agile perspective JIRA End-User best practices

Duration 3 Days 18 CPD hours This course is intended for This is an introductory level course for experienced software developers seeking to enhance and extend their core web development skillset leveraging JavaScript. Attendees should have practical experience developing basic software applications. This course provides an excellent foundation for continued learning to gain in-demand skills in in-demand skills and technologies such as NodeJS, Angular, React, Redux and more. This course can also be tailored for less experienced or non-developers as needed. Please inquire for details. Overview Throughout this course, students will explore the practical use of the umbrella of technologies that work in conjunction with JavaScript as well as some of the tools, toolkits, and frameworks that can be used in conjunction with web development and deployment. The course thoroughly explores JavaScript and how it is used within the context of web applications, walking students through the different technologies that are used with JavaScript and exploring core aspects of JavaScript in terms of web applications, security, tools, and frameworks. This skills-focused course is approximately 50% hands-on lab to lecture ratio. Our instructors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working within in a hands-on learning environment guided by our expert team, attendees will learn to: Understand what JavaScript is and how it is used within the context of web applications Work with the different technologies that are the foundation for web applications. Understand and work with the fundamental aspects of JavaScript in terms of web applications, security, tools, and frameworks Learn to how to effectively work with the newest advances in JavaScript such as ES6 and TypeScript Develop code using conventions and optimal constructs for performance Introduction to JavaScript | Modern JavaScript Essentials is a hands-on geared for web developers who need to learn basic JavaScript to use with today's systems and architectures to build sophisticated web interfaces. The training will guide students through a balanced mixture of theory and practical labs to gain core JavaScript development skills and have them explore its related technologies through to the use of tools and libraries to ease the development of advanced web applications. Course attendees will be able to hit the ground running right after class, applying essential JavaScript to projects at both an architectural as well as a line by line coding level. HTML Refresher (optional) HTMLÿ HTML5 CSS Refresher (optional) CSSÿ CSS3 Overview Introduction to JavaScript JavaScript Basics Debugging Tools JavaScript Functions JavaScript Arrays, Math and Date JavaScript Event Handling and the DOM Object-Oriented JavaScript Advanced JavaScript Topics The Next Step TypeScript Introduction to JSON and Ajax JavaScript Best Practices JavaScript Scheduling, Execution, and Security HTML5 JavaScript API Working with XML (Optional) XML DOM Mechanics XSLT Applied Additional course details: Nexus Humans Introduction to JavaScript | Modern JavaScript Essentials (TT4110) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to JavaScript | Modern JavaScript Essentials (TT4110) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours We?ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Verbal Communication Skills Listening and Hearing: They Aren?t the Same Thing Asking Questions Communicating with Power 3 - Non-Verbal Communication Skills Body Language The Signals You Send to Others It?s Not What You Say, It?s How You Say It 4 - Making Small Talk and Moving Beyond The Four Levels of Conversation 5 - Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness 6 - Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh?I?ve Forgotten Your Name 7 - Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up 8 - Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together 9 - Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus 10 - Negotiation Basics Preparation Opening Bargaining Closing 11 - Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations