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Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
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One in six adults in the UK face abuse or neglect. A chilling statistic, right? But what if you could be the voice they need to be heard? This Level 5 Diploma in Safeguarding Vulnerable Adults Training equips you with the knowledge and safeguarding adults skills to become a saviour, protecting those who can't protect themselves and building a safer world. This comprehensive safeguarding adults program unravels the intricacies of safeguarding legislation, from understanding different types of abuse to recognising the roles and safeguarding adults' responsibilities of everyone involved. You can confidently identify signs of abuse, navigate complex safeguarding policies, and report concerns effectively, ensuring no vulnerable voice is ever silenced. Learn how to communicate effectively, build trust, and respond with empathy and clarity to any disclosure, safeguarding adults at every step. Don't wait for another silent scream to go unheard. Enrol now and together, we can build a world where every vulnerable adult is heard, protected, and empowered to thrive. Package Details Gain comprehensive knowledge and skills to safeguard vulnerable adults, ensuring their safety and well-being. Develop effective safeguarding strategies and interventions. Study at your own pace and schedule, with 24/7 access to course materials and dedicated support from safeguarding experts. Learn from any smart device, anytime, anywhere, making safeguarding knowledge readily available. Equip yourself with the skills and knowledge to make a positive impact on the lives of vulnerable adults, contributing to a safer and more supportive society. Learning Outcomes Understand the risks & vulnerabilities faced. Create safe & supportive environments. Identify & report safeguarding concerns. Promote well-being & protect vulnerable adults. Become a champion for safeguarding best practices. Level 5 Diploma in Safeguarding Vulnerable Adults Training Module 01: An Introduction to Safeguarding of Vulnerable Adults Module 02: Safeguarding Legislations Module 03: Understanding Abuse and Neglect Module 04: Safeguarding Vulnerable AdultsPolicy, Roles and Responsibilities Module 05: Understanding the Importance of Communication in Care Module 06: Sharing Information and Responding To a Disclosure Module 07: Reporting Your Concern Certificate of Achievement CPD Accredited Certificate This CPD-accredited certificate equips you with the knowledge and safeguarding adult skills to recognise, report, and prevent abuse. Create safe environments, empower others, and make a difference in your community. Invest in your ethical responsibility with your £4.79 instant PDF download or £9.99 hard copy certificate. Be a voice for those who need it most. Endorsed Certificate of Achievement from the Quality Licence Scheme Get an endorsed certificate of achievement from the QLS, recognising your commitment to safeguarding adults and their well-being. This free-to-receive certificate (international postage £10) equips you with the knowledge and skills to identify, report, and prevent abuse. Create safe environments, empower others, and make a lasting difference in your community. Endorsement Become a champion for vulnerable adults with this QLS-endorsed Level 5 Diploma. The QLS acknowledges this course's commitment to high-quality training, equipping you with the knowledge and skills to identify, report, and prevent abuse. Create safe environments, empower others, and make a lasting difference in your community with this respected endorsement. Who is this course for? Level 5 Diploma in Safeguarding Vulnerable Adults Training Social workers and care workers Nurses and healthcare professionals Teachers and educators Police officers and law enforcement Volunteers and community workers Requirements Level 5 Diploma in Safeguarding Vulnerable Adults Training To enrol in this Level 7 Advanced Diploma in Microsoft Power BI, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Safeguarding Vulnerable Adults Training Adult Social Worker: £28,000 to £40,000 per year Safeguarding Officer: £25,000 to £35,000 per year Community Outreach Coordinator: £22,000 to £30,000 per year Care Home Manager: £30,000 to £45,000 per year Advocacy Worker: £20,000 to £28,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
The 'Leadership and Personality Development for Children's Workforce' course aims to equip individuals working with children with essential leadership qualities and techniques to foster positive personality development in children. It covers various aspects of leadership, character-building, promoting independence, and nurturing positive behavior in children. Learning Outcomes: Understand the key leadership qualities and how to instill them in children to help them become effective leaders. Identify the characteristics of a great leader and learn how to encourage these traits in children. Discover effective strategies to develop leadership skills in children and inspire them to take on leadership roles. Recognize the strengths of introverted leaders and support introverted children in their leadership journey. Learn methods to inspire leadership qualities in children of all ages and encourage their active participation. Engage in activities that promote leadership qualities in children and encourage teamwork and cooperation. Cultivate independence in children, enabling them to make confident decisions and take responsibility. Receive practical tips for raising children with a strong sense of ethics, morals, and personal values. Explore the concept of personality development and understand its importance in children's overall growth. Recognize the role of teachers in nurturing leadership skills in children and fostering a positive learning environment. Implement effective techniques to promote positive behavior in children, creating a harmonious atmosphere. Equip young individuals with the knowledge and skills to become successful leaders in their future careers. Understand the relationship between attitudes, behaviors, knowledge, and skills in shaping a child's personality. Learn ways to enhance the power of the mind and improve cognitive abilities in children. Differentiate between social and moral improvement, helping children develop both aspects of their personalities. Why buy this Level 5 Leadership and Personality Development for Children's Workforce? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 5 Leadership and Personality Development for Children's Workforce you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 5 Leadership and Personality Development for Children's Workforce does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Level 5 Leadership and Personality Development for Children's Workforce was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 5 Leadership and Personality Development for Children's Workforce is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Leadership and Personality Development for Children's Workforce Leadership Qualities: Teaching Kids to be Leaders 00:45:00 Characteristics of A Great Leader 00:15:00 Secrets Your Kids Want You to Know 00:15:00 How to Develop Leadership Skills in Your Children 00:15:00 The Quiet Strength of the Introverted Leader 00:15:00 Inspiring Leadership in Kids of all Ages 00:15:00 Activities to Inculcate Leadership Qualities in Your Child 00:15:00 Make Your Child Independent 00:15:00 Tips For Raising Your Kids Right 00:15:00 Personality Development 00:15:00 Responsibilities for Teachers to Grow Leadership Skills in Children 00:15:00 Effective Ways To Promote Positive Behavior In Children 00:15:00 Becoming a Successful Young Leader at Work 00:30:00 Attitudes, Behaviours, Knowledge and Skills 00:15:00 How to Improve the Power of the Mind 01:00:00 Difference between Social and Moral Improvement 01:00:00
Level 5 QLS Course With QLS Endorsed Certificate | 11 CPD Courses & PDF Certificates | 160 CPD Points | CPD Accredited
EA/PA Excellence Workshop Live from London on the 25th of April 2024. Featuring Keynote speaker Reggie Love, former Special Assistant to 44th President of the USA, Barrack Obama. Panel featuring Sophie Chapman, assistant to Steven Bartlett entrepreneur, author, host of the diary of a CEO and youngest ever dragon on BBC's Dragon's Den, Victoria Wratten, CEO of the Executive & Personal Assistants Association. The workshop contains, panel talk, keynote talk and facilitation over key topics from Kate Wood over the course of the day.