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1312 Postgraduate Certificate in Education (PGCE) courses near Stoke On Trent delivered Online

Proofreading and Copyediting Training

By The Teachers Training

Proofreading and Copyediting Training The publishing industry contributes £10.7 billion annually to the UK economy. Yet many authors see their book sales suffer from overlooked typos and errors that erode professional credibility. This intensive 11-module Proofreading and Copyediting Training provides the exact training needed to tap into over a million proofreading and copyediting jobs each year across sectors like education, corporate, legal and more. Learn industry-standard methodologies for flawlessly polishing documents, from spelling and grammar to accuracy, style guides and legal compliance. Then, build a flexible career while earning £14- £30 per hour with top experts charging over £60,000 annually. Enrol in the Proofreading and Copyediting Training today and turn your passion for the written word into a successful career! What You Will Learn Essential proofreading symbols and notation Applying style guides consistently (AP, CMS) Grammar mechanics and rules Contextual spelling and homonyms On-screen/on-paper proofing techniques Developmental/Line/Copy editing differences Structure, clarity and consistency enhancements Fact, data and reference accuracy checks Legal issues like plagiarism, copyright, libel Portfolio building and freelancing best practices Skills You Will Gain Proofreading Content management Editing Expert grammar Who Is This Course For This Proofreading and Copyediting Training for Teachers course is ideal for anyone who wants to: Gain a formal, accredited qualification to fast track their career Learn more about the role of a proofreader and copywriter Test their skills and knowledge to become a more competent professional Career Path After completing this Proofreading and Copyediting Training course, you will have flexible schedule freedom with jobs like: Freelance Proofreader - £14-22 per hour Junior Copy Editor - £18,000-£25,000 Magazine Editor - £20,000-£60,000 Publications Manager - £30,000-£50,000 Editorial Project Manager - £25,000-£45,000 Press Subeditor - £18,000-£35,000 Publishing Director - £45,000-£80,000 Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.

Proofreading and Copyediting Training
Delivered Online On Demand4 hours 29 minutes
£27.99

Award in Essay Writing in English at QLS Level 2

4.5(3)

By Studyhub UK

Journey into the art of English essay writing with the course 'Award in Essay Writing in English at QLS Level 2.' This engaging programme is designed to develop and hone your skills in crafting compelling essays, with a specific focus on narrative style. The course begins with a foundational introduction, setting the stage for a deeper exploration into the world of narrative essays. Across the modules, learners will delve into the intricacies of structuring and expressing their thoughts in a clear, persuasive manner. The course uniquely integrates the study of notable essays, such as 'Shooting an Elephant,' providing practical examples to enrich learning. As you progress, you'll engage with the texts both through readings and insightful discussions, enhancing your understanding of different narrative techniques and styles. The course also includes an introduction to the essay 'Most Important Day,' followed by a detailed reading and discussion session. This structured approach not only aids in comprehending various narrative elements but also encourages critical thinking and analytical skills. The final module invites you to apply your newly acquired knowledge by crafting your own narrative essay, a culmination of your learning journey. Learning Outcomes Understand the fundamentals of narrative essay writing. Analyse and interpret renowned narrative essays for style and technique. Develop skills in structuring and writing compelling narrative essays. Enhance critical thinking and analytical abilities through text discussion. Apply learned techniques to create your own engaging narrative essay. Why choose this Award in Essay Writing in English at QLS Level 2 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Award in Essay Writing in English at QLS Level 2 course for? Students looking to improve their essay writing skills in English. Aspiring writers interested in narrative essay crafting. Educators seeking effective methods to teach narrative essay writing. Individuals aiming to enhance their analytical and critical thinking through writing. Professionals wanting to develop clear, persuasive writing skills for their career. Career path Content Writer: £20,000 - £35,000 English Teacher: £25,000 - £40,000 Editor: £23,000 - £37,000 Copywriter: £22,000 - £36,000 Academic Researcher: £26,000 - £39,000 Communications Specialist: £24,000 - £38,000 Prerequisites This Award in Essay Writing in English at QLS Level 2 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £75 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Award in Essay Writing in English at QLS Level 2 Module 01: Introduction 00:01:00 Module 02: The Narrative Essay 00:08:00 Module 03: The Narrative Essay / part 2 00:11:00 Module 04: Introduction to the Essay 'Shooting an Elephant' 00:02:00 Module 05: A reading of 'Shooting an Elephant' 00:17:00 Module 06: Discussion on 'Shooting an Elephant' 00:07:00 Module 07: Introduction to 2nd Essay - 'Most Important Day' 00:01:00 Module 08: A reading - 'Most Important Day' 00:07:00 Module 09: Discussion - 'Most Important Day' 00:03:00 Module 10: Prompt for your own Narrative Essay 00:05:00 Resources Resources - Award in Essay Writing in English at QLS Level 2 00:00:00 Assignment Assignment - Award in Essay Writing in English at QLS Level 2 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Award in Essay Writing in English at QLS Level 2
Delivered Online On Demand3 hours 2 minutes
£10.99

Office Ergonomics - CPD Certified Course

5.0(14)

By Training Express

Maintaining a healthy and comfortable workspace is essential for productivity and wellbeing in any office environment. This course delves into key aspects of office ergonomics, focusing on optimising display screen equipment (DSE) use, understanding workplace facilities, and promoting health and safety standards. With a structured approach, learners will explore vital topics such as workplace first aid, confidentiality, and ethics management to foster a responsible and respectful office culture. Beyond physical setup, the course also addresses interpersonal dynamics, including conflict resolution, sexual harassment awareness, and diversity and equality at Level 3. Additionally, manual handling techniques relevant to the office setting are covered to minimise risks and encourage safe practices. Designed to suit modern professional needs, this CPD certified course delivers essential knowledge that supports healthier work habits and a more harmonious working environment. Key Features of Office Ergonomics Bundle CPD Accredited Office Ergonomics Course Instant PDF certificate Fully online, interactive Office Ergonomicscourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Office Ergonomics Bundle course to excel! To become successful in your profession, you must have a specific set of Office Ergonomics skills to succeed in today's competitive world. In this in-depth Office Ergonomicstraining course, you will develop the most in-demand Office Ergonomics skills to kickstart your career, as well as upgrade your existing knowledge & skills. Office Ergonomics Curriculum Course 01: Display Screen Equipment (DSE) Training Course 02: Workplace Facilities Course 03: Workplace Health and Safety Course 04: Workplace First Aid Training Course 05: Workplace Confidentiality Course 06: Workplace Ethics Management Course 07: Diversity and Equality in Workplace Level 3 Course 08: Conflict Resolution in the Workplace Course 09: Sexual Harassment in the Workplace (SHWT) Course 10: Manual Handling in the Workplace Accreditation This Office Ergonomics bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Office Ergonomics course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Office Ergonomics basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Office Ergonomics Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Office Ergonomics - CPD Certified Course
Delivered Online On Demand1 hour
£49

Online TEFL Certification - Mega Bundle

By Study Plex

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum TEFL (TESOL) Course TESOL: More Advanced Concepts TEFL / TESOL Advanced Diploma English - Idioms and Phrases Masterclass Master In English Pronunciation Teacher Training Diploma Instructional Design For Professionals Train The Trainer Masterclass Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Online TEFL Certification - Mega Bundle
Delivered Online On Demand
£56

Online TEFL (TESOL) Certification - Mega Bundle

By Study Plex

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum TEFL (TESOL) Course TESOL: More Advanced Concepts TEFL / TESOL Advanced Diploma English - Idioms and Phrases Masterclass Master In English Pronunciation Teacher Training Diploma Instructional Design For Professionals Train The Trainer Masterclas Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Online TEFL (TESOL) Certification - Mega Bundle
Delivered Online On Demand
£56

Online Postgraduate Diploma Business of Motorsport

5.0(1)

By National Motorsport Academy

For the Postgraduate Diploma (PG Dip.) you will study the four modules (60 credits) from the Postgraduate Certificate (PG Cert.) plus an additional three modules (60 credits) from the MA Business of Motorsport Master’s Degree. N.B. The Postgraduate Diploma (PG Dip.) does not include the Executive Project (Dissertation) the final module of the MA.

Online Postgraduate Diploma Business of Motorsport
Delivered OnlineFlexible Dates
£3,950 to £5,925

Special Educational Needs (SEN) Teaching Assistant

4.3(43)

By John Academy

Course Overview As the needs and requirements of SEN students differ from others, you have to treat them with utmost care and patience. The Special Educational Needs (SEN) Teaching Assistant course is here to show you the proper way of supporting the development of SEN pupils. This Special Educational Needs (SEN) Teaching Assistant course will help you enrich your knowledge of SEN. You will comprehend the right skills to provide quality education to the students. From the easily digestible lessons, you will learn about the SEN teaching techniques. The course will arm you with excellent expertise to identify the individual needs of the SEN students. You will become aware of a wide range of social, emotional and mental health issues.  Upon completing this Special Educational Needs (SEN) Teaching Assistant course, you will receive a valuable certificate that will help you prove your competence. So, enroll in the course and kickstart your career in the SEN teaching sector.  Learning Outcomes Get an overall understanding of Special Education Needs Learn how to provide quality education to students with special needs Explore different SEN teaching methodologies Acquire the skills and expertise to support the learning process of SEN pupils Earn the adequate knowledge to understand the mental and physical needs of the students Familiarize yourself with different emotional and mental health difficulties Who is this course for? This Special Educational Needs (SEN) Teaching Assistant course is for anyone who wants to pursue a relevant industry career. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Special Educational Needs (SEN) Teaching Assistant course is a useful qualification to possess and would be beneficial for any related profession or industry such as: SEN Teaching Assistant SEN Teacher SEN Teaching Assistant Module 01: Special Education Needs (SEN) An Overview 00:10:00 Module 02: SEN Support 00:15:00 Module 03: High Quality Teaching for Pupils with SEN 00:11:00 Module 04: SEN Teaching Methodologies 00:23:00 Module 05: Communication and Interaction 00:18:00 Module 06: Cognition and Learning 00:22:00 Module 07: Social, Emotional and Mental Health Difficulties 00:14:00 Module 08: Sensory or Physical Needs 00:18:00 Module 09: Working in Partnership 00:10:00 Mock Exam Mock Exam - Special educational needs (SEN) teaching assistant 00:30:00 Final Exam Final Exam - Special educational needs (SEN) teaching assistant 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Special Educational Needs (SEN) Teaching Assistant
Delivered Online On Demand3 hours 21 minutes
£18

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10

Diploma on Media and Public Relations

5.0(5)

By Online Training Academy

Are you ready to take your career to the next level? The Diploma in Media and Public Relations is designed to equip you with the skills, knowledge, and confidence to excel in the dynamic world of media and public relations. Whether you're a seasoned professional looking to enhance your expertise or a newcomer eager to break into the field, our comprehensive course will provide you with the tools you need to succeed. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This Diploma in Media and Public Relations course equips learners with essential skills for effective communication and networking. Students will learn how to build and maintain professional relationships, write clearly and persuasively, and make a strong impression during meetings. The course covers goal setting, essential for personal and professional development. Learners will gain insights into managing media relations and handling crisis communication effectively. Additionally, the curriculum includes entrepreneurship fundamentals, helping students understand business dynamics. They will also explore strategies for effective internal communication within organizations. Finally, the course offers guidance on professional appearance, ensuring that learners know how to dress for success in various professional settings. Overall, this diploma provides a comprehensive foundation for a career in media and public relations. Course Curriculum Module 01: Networking for Success (I) Module 02: Writing Module 03: The Meet and Greet Module 04: Setting Goals Module 05: Networking for Success (II) Module 06: Media Relations Module 07: Issues and Crisis Communication Planning Module 08: Entrepreneurship Module 09: Employee Communications Module 10: Dressing for Success Learning Outcomes Master essential networking techniques for professional success. Develop compelling writing skills for various media platforms. Perfect the art of professional meet-and-greet interactions. Set and achieve strategic communication goals effectively. Build strong media relations and manage press interactions. Plan and execute crisis communication strategies proficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring media and PR professionals. Entrepreneurs seeking effective communication strategies. Employees in corporate communication roles. Individuals aiming to enhance networking skills. Professionals managing crisis communication plans. Career path Public Relations Officer Media Relations Specialist Corporate Communications Manager Crisis Communication Consultant Employee Communications Coordinator Networking and Events Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma on Media and Public Relations
Delivered Online On Demand1 hour 6 minutes
£10

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10