• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

3981 Portfolio courses in Liverpool delivered On Demand

Charity Accounting

4.7(160)

By Janets

Register on the Charity Accounting today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Charity Accounting is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Charity Accounting Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Charity Accounting, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Charity Accounting
Delivered Online On Demand4 hours 16 minutes
£25

Bridal Hair Styling & Hairdressing Course

5.0(14)

By Training Express

Discover the art and finesse of bridal hair styling with a course designed to elevate your expertise in creating stunning looks for the most important day in a bride’s life. This course offers an insightful journey through the essential aspects of bridal hair, from understanding hair and scalp care to mastering elegant updos and intricate braids. Whether you wish to refine your knowledge of hair colouring and extensions or explore advanced styling techniques, this course provides a well-rounded foundation tailored for hairdressers who want to specialise in bridal styling without the need for in-person attendance. Throughout the modules, you will engage with detailed lessons that focus on the unique demands of bridal hair, including maintaining hair health, selecting styles that complement different hair types, and creating lasting looks that suit various wedding themes. By the end of this course, you will have gained a confident grasp of the skills needed to style brides beautifully, combining creativity with technical understanding. Perfect for anyone seeking to enhance their portfolio or build a niche in the wedding industry, this course balances theoretical knowledge with clear, accessible instruction—all from the comfort of your own space. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Bridal Hair Module 02: Hair and Scalp Care for Brides Module 03: Basic Bridal Hair Styling Techniques Module 04: Bridal Hair Updos and Braids Module 05: Bridal Hair Coloring and Extensions Module 06: Advanced Bridal Hair Styling Learning Outcomes Master the foundations of bridal hair preparation. Develop expertise in hair and scalp care for brides. Acquire essential bridal hair styling techniques. Create elegant updos and intricate braids for brides. Understand the art of bridal hair colouring and extensions. Advance your skills in crafting exquisite bridal hairstyles. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for Aspiring hairstylists looking to specialise in bridal hair. Beauty enthusiasts eager to learn the art of bridal hair styling. Salon professionals seeking to expand their skill set. Individuals passionate about wedding industry careers. Stylists interested in freelance bridal hairstyling. Anyone wanting to offer brides a memorable hair experience. Those with a flair for creative and artistic hairstyling. Individuals with a love for making brides look and feel beautiful. Requirements This course does not require any formal qualification to start. Career path Bridal Hair Stylist Wedding Hairstyling Specialist Salon Bridal Hairdresser Freelance Bridal Hair Stylist Bridal Hair Extension Expert Wedding Hair Colorist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Bridal Hair Styling & Hairdressing Course
Delivered Online On Demand1 hour
£12

Assistant Store Keeper Course

5.0(14)

By Training Express

This Assistant Store Keeper Course offers a detailed insight into the essential duties and responsibilities involved in managing retail inventory and supporting store operations. Designed for individuals eager to develop a strong foundation in store management, this course covers key areas such as retail management principles, consumer behaviour, and effective supplier relationships. Participants will gain a clear understanding of how to maintain stock accuracy, contribute to visual merchandising, and navigate the legal framework relevant to retail settings. The curriculum also explores customer interaction strategies and store psychology, ensuring learners appreciate the dynamics that influence shopping behaviour and store performance. Whether you are aiming to enter the retail sector or enhance your existing knowledge, this course provides the knowledge necessary to support store operations efficiently. Delivered entirely online, it suits those looking for flexible study without the need for physical attendance. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Store Assistant Module 02: Roles and Responsibilities of a Store Assistant Module 03: Introduction to Retail Management Module 04: Managing a Retail Store Module 05: Visual Merchandising Module 06: Consumer Behaviour Module 07: Dealing with Customers Module 08: Dealing with Suppliers Module 09: Store Psychology Module 10: Legislations Related to Retail Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Assistant Store keeper training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Assistant Store keeper training. Certificates Certificate of completion Digital certificate - Included

Assistant Store Keeper Course
Delivered Online On Demand1 hour
£12

Joinery CAD Designer Course

5.0(14)

By Training Express

The Joinery CAD Designer Course is an expertly crafted programme designed to introduce learners to the essential principles and techniques of computer-aided design within the joinery sector. This course guides students through the fundamental concepts of CAD, starting with the basics of 2D and 3D shapes, progressing through geometry, modelling, and assembly design. Alongside these foundational elements, the course offers introductions to industry-standard software including AutoCAD, T-Flex CAD, SolidWorks, and FreeCAD, equipping learners with a broad understanding of the tools shaping modern joinery design. Ideal for those interested in a career as a CAD designer in the United Kingdom, this course presents a clear pathway into the sector by highlighting key aspects of the profession and relevant design practices. Each module is tailored to build confidence in digital design techniques, with a focus on creating accurate and detailed models suitable for various joinery projects. Whether you are a newcomer or seeking to expand your digital design knowledge, this course offers a focused and accessible learning journey to develop your CAD capabilities in joinery design. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to CAD Design Module 02: CAD Designer Career in the United Kingdom Module 03: Basics for CAD Design - Part 1 Module 04: Basics for CAD Design - Part 2 Module 05: 2D Shape in CAD Module 06: 3D Shape in CAD Module 07: Geometry and Modelling Module 08: Assemblies in CAD Design Module 09: Extrusion and Rotations Module 10: Blending Operations in CAD Module 11: Grids and Regular Polygons Module 12: Parameters in Civil Drawings Module 13: Introduction to AutoCAD Module 14: Introduction to T-Flex CAD Module 15: Introduction to SolidWorks Module 16: Introduction to FreeCAD Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Joinery CAD Designer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Joinery CAD Designer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Joinery CAD Designer Course
Delivered Online On Demand1 hour
£15

Community Nursing Training Course

5.0(14)

By Training Express

The Community Nursing Training Course offers a deep dive into the complex yet rewarding world of mental health support and community care. From understanding the role of mental health support workers to exploring the structure of Community Mental Health Teams (CMHTs), this course provides a clear picture of how care is delivered within local settings. It also examines essential themes such as safeguarding, legal responsibilities, communication in care, and the influence of social factors on wellbeing. Each module is thoughtfully structured to build knowledge progressively, guiding learners through the key aspects of community nursing without overwhelming them. This training is ideal for anyone looking to gain insights into community-based care and support services. With focused attention on mental health, youth work, equality, rights, and legal frameworks, the course bridges multiple care disciplines in a way that’s accessible and informative. Whether you're exploring a career path in health and social care or aiming to enhance your current role, this course helps lay the groundwork for confident, informed, and responsible care in a community setting. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Overview of Mental Health Support Worker Module 02: Community Mental Health Teams (CMHTs) Module 03: The Participation of the Service User Module 04: Communication and its Relevance Module 05: Introduction to Health and Social Care Module 06: Rights and Responsibilities as a Health and Social Care Worker Module 07: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 08: Who Are the Youth Workers? Module 09: Youth Worker Role and Methods Module 10: Youth Work as a Career (Social Work) Module 11: Social Influences Module 12: Safeguarding Vulnerable Individuals Module 13: Social Work and Criminal Justice Module 14: Important Principles and Policies in Health and Social Care Work Module 15: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 16: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Community Nursing Training training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Community Nursing Training training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Community Nursing Training Course
Delivered Online On Demand1 hour
£15

Mechanic Officer's Guide Course

5.0(14)

By Training Express

The Mechanic Officer’s Guide Course offers a thorough exploration of automotive maintenance and restoration, designed for anyone eager to deepen their understanding of car mechanics. From identifying vehicle warning lights to mastering the intricacies of the braking and fuel systems, this course covers essential topics that keep vehicles running smoothly. It also includes detailed modules on restoring both the engine and the car’s interior and exterior, providing a clear pathway to appreciating the art of vehicle care. Alongside mechanical insights, it pays close attention to workplace safety and the proper management of work equipment, ensuring learners are well-versed in maintaining a secure and efficient environment. This course balances technical knowledge with practical applications tailored for an online learning format, making it accessible without the need for physical attendance. Its structure is designed to fit around busy schedules, offering flexibility while maintaining an engaging and informative pace. Whether you're looking to refresh your skills or build a solid foundation in automotive mechanics, this course presents a professional and approachable guide. It is crafted to appeal to enthusiasts and professionals alike, delivering content that is both valuable and easy to follow, helping learners gain confidence in vehicle maintenance and restoration concepts. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Safety and Maintenance Module 02: General Maintenance for Car Mechanics Module 03: Vehicle Warning Lights Module 04: Tyres and Wheels Module 05: The Engine Module 06: The Cooling System Module 07: The Fuel System Module 08: The Electrical System Module 09: The Drivetrain Module 10: The Braking System Module 11: Car Restoration Plan Module 12: Restoring the Car's Interior Module 13: Restoring the Car's Exterior Module 14: Restoring the Engine Module 15: Reassemble & Test Drive Module 16: Hearing Conservation at Workplace Module 17: Provision and Use of Work Equipment Regulations Module 18: Selection and Conformity of Work Equipment Module 19: Safe Functionality of Work Equipment Module 20: Monitoring and Evaluation of Work Equipment Module 21: Maintenance of Work Equipment Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Mechanic Officer's Guide training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Mechanic Officer's Guide training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Mechanic Officer's Guide Course
Delivered Online On Demand1 hour
£15

CAD Design Engineer Training Course

5.0(14)

By Training Express

Step into the detailed world of Computer-Aided Design with our CAD Design Engineer Training Course—built to introduce you to the powerful design tools and core concepts used across engineering and technical design roles. Whether you're aiming to refine your design knowledge or explore career opportunities in the UK’s CAD industry, this course guides you through everything from 2D and 3D drawing principles to software-specific modules like AutoCAD, SolidWorks, T-Flex, and FreeCAD. You’ll also explore geometry, assemblies, extrusions, and parameters essential for CAD-based modelling work. With a structured syllabus that progresses from the basics through to more advanced functions, this course is ideal for learners who want to understand CAD design from the ground up. It’s tailored for accessibility—delivered entirely online, with no need to attend physical workshops or classes. Whether you're exploring CAD for engineering, architecture, civil planning or product design, this course gives you the knowledge base to engage with modern tools and software confidently. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to CAD Design Module 02: CAD Designer Career in the United Kingdom Module 03: Basics for CAD Design - Part 1 Module 04: Basics for CAD Design - Part 2 Module 05: 2D Shape in CAD Module 06: 3D Shape in CAD Module 07: Geometry and Modelling Module 08: Assemblies in CAD Design Module 09: Extrusion and Rotations Module 10: Blending Operations in CAD Module 11: Grids and Regular Polygons Module 12: Parameters in Civil Drawings Module 13: Introduction to AutoCAD Module 14: Introduction to T-Flex CAD Module 15: Introduction to SolidWorks Module 16: Introduction to FreeCAD Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The CAD Design Engineer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CAD Design Engineer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

CAD Design Engineer Training Course
Delivered Online On Demand1 hour
£15

CAD Technician Assistant Course

5.0(14)

By Training Express

Step into the evolving world of design with our CAD Technician Assistant Course – a fully online programme designed for those who are eager to understand the foundations of Computer-Aided Design. Whether you're looking to explore CAD from scratch or sharpen your digital design understanding, this course walks you through the essentials of 2D and 3D modelling, geometry, assemblies, extrusion techniques, and more. It also offers an introduction to popular CAD software such as AutoCAD, SolidWorks, T-Flex, and FreeCAD – all without needing to install a single drafting table. Ideal for learners aiming to support design teams or pursue CAD-focused roles, this course covers everything from geometric modelling to civil drawing parameters. It’s tailored with a clear, progressive structure that builds your knowledge step-by-step – from basic shape creation through to the intricacies of blending operations and working with assemblies. You'll gain a strong foundation in design software tools widely used in engineering, manufacturing, and architecture sectors. All modules are structured to suit self-paced learning, and the course is delivered entirely online with flexibility in mind. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to CAD Design Module 02: CAD Designer Career in the United Kingdom Module 03: Basics for CAD Design - Part 1 Module 04: Basics for CAD Design - Part 2 Module 05: 2D Shape in CAD Module 06: 3D Shape in CAD Module 07: Geometry and Modelling Module 08: Assemblies in CAD Design Module 09: Extrusion and Rotations Module 10: Blending Operations in CAD Module 11: Grids and Regular Polygons Module 12: Parameters in Civil Drawings Module 13: Introduction to AutoCAD Module 14: Introduction to T-Flex CAD Module 15: Introduction to SolidWorks Module 16: Introduction to FreeCAD Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The CAD Technician Assistant training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CAD Technician Assistant training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

CAD Technician Assistant Course
Delivered Online On Demand1 hour
£15

Payroll Officer's Guide Course

5.0(14)

By Training Express

Navigating the complexities of payroll management in the UK demands clarity, accuracy, and up-to-date knowledge. The Payroll Officer’s Guide Course offers a structured pathway through every essential element of payroll administration, from the fundamental principles to advanced procedures such as year-end tasks and pension schemes. This course delivers a clear understanding of how to manage company settings, legislative requirements, employee records, and monthly payroll runs—all designed to ensure seamless payroll operations. Whether you’re new to payroll or seeking to refresh your knowledge, this guide provides the confidence to handle payroll processes with precision. Designed exclusively for remote learning, this course carefully walks you through each module with easy-to-follow explanations, detailed insights, and step-by-step guidance tailored to UK payroll systems. No physical attendance is required, making it accessible for busy professionals or those balancing other commitments. By mastering payroll essentials and system settings, you’ll be well-prepared to manage payroll tasks effectively, from adding employees to generating critical reports. The Payroll Officer’s Guide Course is the ideal resource for anyone aiming to deepen their understanding and take control of payroll management efficiently and reliably. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Payroll System in the UK Module 02: Payroll Basics Module 03: Company Settings Module 04: Legislation Settings Module 05: Pension Scheme Basics Module 06: Pay Elements Module 07: The Processing Date Module 08: Adding Existing Employees Module 09: Adding New Employees Module 10: Payroll Processing Basics Module 11: Entering Payments Module 12: Pre-Update Reports Module 13: Updating Records Module 14: e-Submissions Basics Module 15: Process Payroll (November) Module 16: Employee Records and Reports Module 17: Editing Employee Records Module 18: Process Payroll (December) Module 19: Resetting Payments Module 20: Quick SSP Module 21: An Employee Leaves Module 22: Final Payroll Run Module 23: Reports and Historical Data Module 24: Year-End Procedures Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Payroll Officer's Guide training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Payroll Officer's Guide training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Payroll Officer's Guide Course
Delivered Online On Demand1 hour
£15

Essential Training for Support Engineers Course

5.0(14)

By Training Express

Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Essential Training for Support Engineers Course
Delivered Online On Demand1 hour
£15