2357 Policy courses delivered Online

Equality is everyone’s right and everyone’s responsibility’. This training promotes the requirements of the Equality and Diversity Act. This session will strengthen understanding of Equality & Diversity.

Sale Ends Today Level 4 Financial Advisor Certification Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Have you ever wondered how much money the average citizen of the UK is leaving on the table simply from a lack of financial guidance? A recent study by the FCA (Financial Conduct Authority) found that a staggering 40% of UK adults feel they lack the knowledge to make informed financial decisions. If you want to see yourself as someone who can bridge this gap and help others navigate the often-complex world of finance, this Financial Advisor Certification Bundle could be the perfect fit for you. This comprehensive training program covers all facets of finance, from Basic Accounting principles to advanced Investment Strategies. You will begin with foundational courses in Financial Management and Accounting, progressing to more specialised topics such as Corporate Finance, Capital Budgeting, and Financial Risk Management. The curriculum extends into niche fields like Real Estate Investment and Anti-money Laundering, ensuring you are well-versed in both broad and specific areas of finance. Courses Are Included In This Level 4 Financial Advisor Certification Training : Course 01: Level 4 Financial Advisor Certification Course 02: Financial Management Course 03: Bookkeeping for Business Accounting Course 04: Finance and Budgeting Diploma Course 05: Basic Business Finance Course 06: Financial Analysis Course Course 07: Financial Ratio Analysis for Business Decisions Course 08: Corporate Finance: Working Capital Management Course 09: Capital Budgeting & Investment Decision Rules Course 10: Financial Forecasting Model for New Business Course 11: Finance: Financial Risk Management Course 12: Secure Your Finance by Creating a Robust Financial Plan Course 13: Xero Accounting - Complete Training Course 14: Financial Modelling Using Excel Course 15: Banking and Finance Accounting Statements Financial Analysis Course 16: Central Banking Monetary Policy Course 17: Investment Course 18: Investment Banking Course 19: Real Estate Investor Training Course 20: Business Law: Applied Fundamentals Course 21: Contract Law & Consumer Protection Course 22: Contract Management Course Level 5 Course 23: Raise Money and Valuation for Business Course 24: Business Manager Training Course Course 25: Strategic Business Management Course 26: Internal Audit Analyst Training Course 27: Internal Compliance Auditor Course 28: Anti-Money Laundering (AML) And KYC Concepts Course 29: Compliance Risk Management and AML Training Course 30: Inflation: Modern Economies Step up to the challenge and get closer to becoming the financial expert you aspire to be with our Financial Advisor Certification. This course will not only enhance your analytical and decision-making skills but also expand your professional network in the financial sector. Enrol today and take control of your professional future in the ever-evolving world of finance! Learning Outcomes of Financial Advisor Diploma Course: Develop a comprehensive understanding of financial advisory and management principles. Master bookkeeping, budgeting, and essential business finance skills. Analyse corporate finance structures through working capital and capital budgeting techniques. Build proficiency in financial risk management and robust financial planning. Gain expertise in specialised financial fields such as investment banking and real estate. Apply advanced tools and methodologies in financial modelling using Excel. Why Prefer this Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! The "Level 4 Financial Advisor Certification" course is specifically designed to equip learners with a robust understanding of financial advisory principles that are crucial in the dynamic UK financial market. This course goes deep into the fundamental and advanced aspects of Financial Management, preparing individuals to handle a diverse range of financial scenarios with professionalism and expertise. By enroling in this course, learners will not only meet the regulatory standards but also gain a competitive edge in the finance industry. Through this course, participants will acquire and enhance their skills in creating detailed, personalised Financial Plans tailored to the specific needs of their clients. This involves mastering Wealth Management, Asset Allocation, and the strategic preparation of Personal Financial Statements. Such skills are indispensable in today's financial advisory roles, enabling professionals to provide high-quality advice that aligns with client goals and financial security. Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Financial Advisor. With this Certification, graduates are better positioned to pursue career advancements and higher responsibilities within the Financial Advisor setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Financial Advisor related fields impacting their Financial Advisor experiences and long-term development. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 410 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring financial advisors Current finance professionals Business managers Accountants Compliance officers Investment analysts Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Financial Advisor: £30,000 - £60,000 Investment Analyst: £35,000 - £70,000 Corporate Finance Manager: £50,000 - £90,000 Risk Manager: £40,000 - £80,000 Compliance Officer: £35,000 - £70,000 Financial Planner: £30,000 - £65,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited e-Certificate - Free Enrolment Letter - Free Student ID Card - Free CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Financial Advisor Training at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Level 4 QLS Diploma | FREE QLS Endorsed Hard Copy Certificate | FREE 11 CPD Courses & PDF Certificates | Lifetime Access

Description Register on the Caregiver today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Caregiver course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With This Course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment You need to attend an assessment right after the completion of this course to evaluate your progression. For passing the assessment, you need to score at least 60%. After submitting your assessment, you will get feedback from our experts immediately. Who Is This Course For The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.   Course Content Module 01: Introduction to Health and Social Care Introduction to Health and Social Care 00:17:00 Module 02: Rights and Responsibilities as a Health and Social Care Worker Rights and Responsibilities as a Health and Social Care Worker 00:40:00 Module 03: Role as A Caregiver and Healthcare Professional Role as A Caregiver and Healthcare Professional 00:24:00 Module 04: Important Principles and Policies in Health and Social Care Work Important Principles and Policies in Health and Social Care Work 00:21:00 Module 05: Understanding Child Development Understanding Child Development 00:50:00 Module 06: Care for Children Care for Children 00:26:00 Module 07: Healthy Food, Healthy living Healthy Food, Healthy living 00:25:00 Module 08: Keeping Children Healthy and Safe Keeping Children Healthy and Safe 00:32:00 Module 09: Child Protection Child Protection 00:24:00 Module 10: Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Legal, Standards and Professional Aspects of Ethical Practice Part - 1 00:50:00 Module 11: Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Legal, Standards and Professional Aspects of Ethical Practice Part - 2 00:49:00 Module 12: Safeguarding Vulnerable Individuals Safeguarding Vulnerable Individuals 00:50:00 Module 13: Health and Safety Responsibilities Health and Safety Responsibilities 00:50:00 Module 14: Risk Management in Health and Social Care Risk Management in Health and Social Care 00:31:00 Module 15: Introduction to the Care Planning Process Introduction to the Care Planning Process 00:20:00 Module 16: Planning Care With the Individual in Need Planning Care With the Individual in Need 00:22:00 Module 17: Concept Care Mapping Concept Care Mapping 00:20:00 Module 18: Implementing and Evaluating the Care Plan Implementing and Evaluating the Care Plan 00:22:00 Module 19: Maintaining Medical Records Maintaining Medical Records 00:23:00 Module 20: Care Planning Policy in the UK Care Planning Policy in the UK 00:22:00 Module 21: Confidentiality and Record-Keeping Confidentiality and Record-Keeping 00:14:00 Module 22: Safeguarding Children, Young People and Their Families Safeguarding Children, Young People and Their Families 00:25:00 Module 23: Supporting a Healthy Pregnancy Supporting a Healthy Pregnancy 00:32:00 Module 24: Maternity Care Assistance as a Career Maternity Care Assistance as a Career 00:32:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

This course aims to provide students with an understanding of the various energy sources, including renewable sources, and their global consumption patterns, with a focus on the technologies and processes involved in harnessing renewable energy sources such as solar, wind, hydroelectric, geothermal, ocean, hydrogen, and biomass energy. After the successful completion of the course, you will be able to learn about the following,Major energy sources. Primary and secondary sources. Commercial and non-commercial sources. Renewable and non-renewable energy sources. Global energy consumption.World energy scenario.Renewable energy sources. Solar energy sources and photovoltaics. Solar Energy. Wind Energy. Hydroelectric Energy. Geothermal Energy. Ocean Energy. Hydrogen Energy. Biomass Energy. This course aims to provide students with a comprehensive understanding of different types of energy sources and their impact on the environment, while also exploring the concept of sustainability. Students will learn about major energy sources, including primary and secondary sources, commercial and non-commercial sources, and renewable and non-renewable energy sources. The course will analyze global energy consumption and the world energy scenario, highlighting the importance of renewable energy sources, and exploring solar, wind, hydroelectric, geothermal, ocean, and biomass energy. This course will also introduce students to hydrogen energy and photovoltaics technology. Upon completing this course, students will have gained a critical understanding of different types of energy sources and an appreciation of how sustainable energy practices can positively impact the environment. The aim of this course is to provide students with a comprehensive understanding of energy sources, including primary and secondary, commercial and non-commercial, renewable and non-renewable sources, and their implications for global energy consumption and the world energy scenario, with a particular focus on solar, wind, hydroelectric, geothermal, ocean, hydrogen, and biomass energy sources. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Renewable Energy Self-paced pre-recorded learning content on this topic. Introduction to Renewable Energy Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Renewable Energy Consultant Energy Efficiency Engineer Solar Energy Specialist Wind Energy Analyst Biomass Energy Project Manager Geothermal Energy Engineer Hydroelectric Power Plant Operator Ocean Energy Researcher Renewable Energy Business Developer Sustainable Energy Policy Analyst Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Course summary This Python Programming course has become essential to all professional who would like to do code using Python. Learn evenings, work while studying. Work and study Python Part Time. It is a Python beginners course and teaches Python coding from scratch to intermediate. Hands-on, practical. We code some real life examples in this course.

Duration 2 Days 12 CPD hours This course is intended for This course is for network managers, resellers, systems administrators, client security administrators, systems professionals, and consultants who are charged with the configuration and day-to-day management of Symantec Endpoint Protection in a variety of network environments. Overview By the completion of this course, you will be able to: Manage Virus and Spyware Protection policies. Manage SONAR scans. Manage Firewall and Intrusion Prevention policies. Manage Application and Device Control policies. Manage System Lockdown. Manage Host Integrity. Manage Virtualized clients. This course is designed for the network, IT security, and systems administration professional tasked with implementing and monitoring virus and spyware protection, zero-day protection, and network threat protection solutions. Introduction Course overview The classroom lab environment Introducing Antivirus, Insight, and SONAR Virus and spyware protection needs and solutions Reputation and Insight Administrator-defined scans Auto-Protect Download Insight SONAR Included Virus and Spyware Protection policies Managing Virus and Spyware Protection Policies for Windows Configuring administrator-defined scans Configuring protection technology settings and scans Configuring e-mail scans Configuring advanced options Managing scanned clients Managing Virus and Spyware Protection Policies for Mac and Linux Configuring Virus and Spyware settings for Mac Configuring Virus and Spyware settings for Linux Configuring advanced options Managing Exception Policies Exceptions and exclusions Configuring the Exceptions policy Introducing Network Threat Protection The OSI model and network threats Network threat tools and attack methods Attack and mitigation Managing Firewall Policies Firewall policy overview Defining rule components Modifying firewall rules Configuring built-in rules Configuring protection and stealth settings Configuring Windows integration settings Managing Intrusion Prevention Policies Configuring network and browser intrusion prevention Managing custom signatures Compliance Management Application and Device Control System Lockdown Host Integrity Virtualization Introducing virtualization features Virtual image exception Network and vShield Shared Insight Cache Virtual client tagging Offline image scanner Windows Azure support Additional course details: Nexus Humans Symantec Endpoint Protection 12.X - Manage And Administer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Symantec Endpoint Protection 12.X - Manage And Administer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Getting Started The Level 7 Diploma in Occupational Health and Safety Management aims to enhance the skills of managers who have the authority and capabilities to translate organisational strategy into effective operational performance. This qualification aligns with current Occupational Health and Safety Management practices, allowing learners to expand their high-level understanding of workplace health and safety. It covers diverse topics including health and safety management practices, systems, strategic risk intervention, occupational well-being improvement, sustainability, ethics, and advanced research methods. Key Benefits Key Benefits This qualification prepares learners to  Understand the factors that influence an organization's culture and environment regarding health and safety.  Assess the existing practices and structures within the organization pertaining to health and safety.  Develop a plan that promotes a health and safety strategy tailored to the organisation.  Evaluate the risks related to health and safety within the organisation  Execute plans involving all levels of the business, to ensure strategy is put into action, monitored and assessed.  Develop skills to plan and prepare a research project in the context of health and safety. Key Highlights Key Highlights This course module prepares learners to hold responsibilities in an organization crafting and implementing day-to-day health and safety procedures. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways Career Pathways The Level 7 Diploma in Occupational Health and Safety Management can open many career pathways including, but not limited to:  Health and Safety Professionals with an estimated average salary of £32,969 per annum  Safety coordinator with an estimated average salary of £30,939 per annum  Compliance officer with an estimated average salary of £49,222 per annum  Risk manager with an estimated average salary of £68,754 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications which include real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Entry Criteria  Learners must be aged 21 and over  A minimum of a Level 6 qualification or  An honours degree (2.2) with relevant knowledge and experience in the occupational health and safety sector.  Learners must have sufficient command of the English Language (IELTS 6 or equivalent) Progression Progression  A QUALIFI Level 8 Diploma  Employment in an associated profession  Further studies for a related Masters Top Up Why gain a QUALIFI Qualification? QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. To know about the Qualification Structure, please get in touch with us at: admission@sbusinesslondon.ac.uk Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.