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1882 Policy courses in Cardiff delivered On Demand

IASSC Lean Six Sigma Black Belt (Exam Included) – 8 Day Evening Live Online Class

By Hudson

8 day live online class Total duration: 24 hours Classes run once a month from 18:30-21:30 GMT (13:30-14:30 EST) over an 8 day period

IASSC Lean Six Sigma Black Belt (Exam Included) – 8 Day Evening Live Online Class
Delivered Online On Demand
£1,795

Workplace Safety Planning

4.3(43)

By John Academy

Description: Safety procedures are the most important part of any organization's Safety Management System. The company's Safety Plan shows that Senior Management takes the commitment to workers health and safety seriously. The safety plans provides a system of policies, procedures and practices to help prevent accidents/incidents. This Workplace Safety Planning is designed to give you the foundation to develop your Organizational Safety Plan and take the next step in building your safety culture. So, if you want to develop your knowledge and skills don't wait to join this course. Learning Outcomes: What a safety plan will include How to understand and write an Organizational Safety Policy The importance of the Introduction to the Safety Plan How to develop a basic Communications Plan for a specific accident/incident occurrence Ways to decide on training solutions to common accidents/incidents How to understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans How to understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action How to use a 6S Inspection Checklist to conduct a 6S Inspection How to brainstorm policies and procedures that you might find in the Appendix of a Safety Plan How to help your organization write, implement, and review a safety plan Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Workplace Safety Planning is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Safety Planning is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Writing a Safety Plan 00:15:00 Organizational Safety Policy 00:15:00 Introduction to the Safety Plan 00:15:00 Communications Plan 00:15:00 Safety Training 00:15:00 Incident Response Plan (with Critical Incident Response Plan) 00:15:00 Safety and Health Inspections (with 6S) 00:15:00 Safety Audits 00:15:00 Mock Exam Mock Exam- Workplace Safety Planning 00:20:00 Final Exam Final Exam- Workplace Safety Planning 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Workplace Safety Planning
Delivered Online On Demand2 hours 55 minutes
£18

Understanding Medical Law

5.0(2)

By Online Training Academy

Explore the critical aspects of medical law through this comprehensive course. Begin with an introduction to medical law before diving into the legislation governing access to health, medical reports, and treatment. Delve into extensive coverage of public health and health service regulations, mental health laws, abortion legislation, adult support, and the impact of coronavirus. This course also includes additional pertinent legislations, providing a thorough understanding of the legal landscape in healthcare. Key Features: CPD Certified Developed by Specialist Lifetime Access Students in this programme will explore various aspects of medical law, covering topics such as access to healthcare, medical treatment, and reports. They will study legislation related to public health services, including its different facets and implications. The course also covers mental health laws, including both general and specialised requirements. Additionally, learners will examine laws concerning abortion, adult support services, and recent legislation related to coronavirus. The course concludes with an overview of other relevant legal frameworks, providing a comprehensive understanding of how laws impact medical practices and healthcare delivery. Through these studies, students will gain insights into the legal rights and responsibilities within the healthcare sector, preparing them to navigate complex legal issues that arise in medical contexts. Course Curriculum: Module 01: An Introduction to Medical Law Module 02: Legislation on Access to Health, Medical Report, Treatment Module 03: Legislation on Public Health and Health Service (Part 1) Module 04: Legislation on Public Health and Health Service (Part 2) Module 05: Legislation on Public Health and Health Service (Part 3) Module 06: Legislation on Public Health and Health Service (Part 4) Module 07: Legislation on Mental Health (Part 1) Module 08: Legislation on Mental Health (Part 2) Module 09: Legislation on Abortion Module 10: Legislation on Adult Support Module 11: Legislation on Coronavirus Module 12: Other Legislation (Part 1) Module 13: Other Legislation (Part 2) Learning Outcomes: Identify key principles in medical law and their applications in healthcare. Analyse legislation concerning access to health services and medical treatment. Evaluate regulations impacting public health services in the UK context. Examine legal frameworks surrounding mental health and their implications. Discuss statutory provisions governing abortion and adult support services. Summarise the legislative responses to health crises like the coronavirus pandemic. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking legal knowledge relevant to medical practice. Legal professionals aiming to specialise in healthcare and medical law. Policy analysts are interested in understanding healthcare legislation in depth. Students pursuing degrees in healthcare management or public health. Individuals involved in healthcare advocacy and patient rights organisations. Career path Healthcare Policy Analyst Medical Law Consultant Public Health Advocate Legislative Affairs Specialist Healthcare Compliance Officer Patient Rights Advocate Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Medical Law
Delivered Online On Demand3 hours
£12

Understanding Medical Law

5.0(5)

By Online Training Academy

Explore the critical aspects of medical law through this comprehensive course. Begin with an introduction to medical law before diving into the legislation governing access to health, medical reports, and treatment. Delve into extensive coverage of public health and health service regulations, mental health laws, abortion legislation, adult support, and the impact of coronavirus. This course also includes additional pertinent legislations, providing a thorough understanding of the legal landscape in healthcare. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Students in this programme will explore various aspects of medical law, covering topics such as access to healthcare, medical treatment, and reports. They will study legislation related to public health services, including its different facets and implications. The course also covers mental health laws, including both general and specialised requirements. Additionally, learners will examine laws concerning abortion, adult support services, and recent legislation related to coronavirus. The course concludes with an overview of other relevant legal frameworks, providing a comprehensive understanding of how laws impact medical practices and healthcare delivery. Through these studies, students will gain insights into the legal rights and responsibilities within the healthcare sector, preparing them to navigate complex legal issues that arise in medical contexts. Course Curriculum: Module 01: An Introduction to Medical Law Module 02: Legislation on Access to Health, Medical Report, Treatment Module 03: Legislation on Public Health and Health Service (Part 1) Module 04: Legislation on Public Health and Health Service (Part 2) Module 05: Legislation on Public Health and Health Service (Part 3) Module 06: Legislation on Public Health and Health Service (Part 4) Module 07: Legislation on Mental Health (Part 1) Module 08: Legislation on Mental Health (Part 2) Module 09: Legislation on Abortion Module 10: Legislation on Adult Support Module 11: Legislation on Coronavirus Module 12: Other Legislation (Part 1) Module 13: Other Legislation (Part 2) Learning Outcomes: Identify key principles in medical law and their applications in healthcare. Analyse legislation concerning access to health services and medical treatment. Evaluate regulations impacting public health services in the UK context. Examine legal frameworks surrounding mental health and their implications. Discuss statutory provisions governing abortion and adult support services. Summarise the legislative responses to health crises like the coronavirus pandemic. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking legal knowledge relevant to medical practice. Legal professionals aiming to specialise in healthcare and medical law. Policy analysts are interested in understanding healthcare legislation in depth. Students pursuing degrees in healthcare management or public health. Individuals involved in healthcare advocacy and patient rights organisations. Career path Healthcare Policy Analyst Medical Law Consultant Public Health Advocate Legislative Affairs Specialist Healthcare Compliance Officer Patient Rights Advocate Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Medical Law
Delivered Online On Demand3 hours
£12

CompTIA Healthcare IT Technician - Diploma

4.5(3)

By Studyhub UK

In the ever-evolving landscape of healthcare IT in the UK, recent challenges have underscored the critical need for skilled professionals. The CompTIA Healthcare IT Technician course offers a comprehensive solution to address these issues head-on. With a curriculum designed to equip you with a robust skill set, this course seamlessly integrates CompTIA Network, A+, CySA+, PenTest+, Cloud+, ITF+, Security+, GDPR Training, and more. From mastering the intricacies of network security to delving into machine learning basics, this CompTIA Healthcare IT Technician course empowers you with a diverse skill set crucial for today's IT challenges. This CompTIA Healthcare IT Technician Bundle Consists of the following Premium courses: Course 01: CompTIA Healthcare IT Technician Course 02: CompTIA Network Course 03: Diploma in CompTIA A+ Course 04: CompTIA CySA+ Cybersecurity Analyst Course Course 05: CompTIA PenTest+ (Ethical Hacking) course Course 06: CompTIA Cloud+ (CV0-002) Course 07: CompTIA ITF+ (FCO-U61) Course 08: CompTIA Security+ Course 09: CompTIA Network+ Certification (N10-007) Course 10: GDPR Training Course 11: Introduction to Computers and Internet for Beginners Course 12: Data Science and Visualisation with Machine Learning Course 13: Machine Learning Basics Course 14: Excel Add-in with C# VSTO and Web Course 15: SQL Database Administrator Course 16: Computer Operating System and Troubleshooting Course 17: Web Application Penetration Testing Course Course 18: Wordpress Web Development Course 19: Computer Science with Python Course Course 20: International Healthcare Policy 10 Extraordinary Career Oriented CompTIA Healthcare IT Technician courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes of CompTIA Healthcare IT Technician: Upon completion of this CompTIA Healthcare IT Technician bundle, you should be able to: Implement advanced network security measures for healthcare infrastructures. Analyze and counter cybersecurity threats with precision. Conduct ethical hacking and penetration testing for web applications. Master the complexities of GDPR compliance in healthcare settings. Develop expertise in cloud computing within healthcare frameworks. Demonstrate proficiency in machine learning for data analysis in healthcare. As technology becomes the heartbeat of healthcare, this CompTIA Healthcare IT Technician course ensures you're at the forefront of innovation. Unleash your potential in web application penetration testing, hone your WordPress web development skills, and navigate the world of data science with confidence. Whether you're troubleshooting computer operating systems or safeguarding networks through ethical hacking, this course primes you for success in the dynamic healthcare IT arena. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? IT professionals aspiring to specialize in healthcare technology. Individuals keen on advancing their skills in ethical hacking. Tech enthusiasts seeking expertise in cloud computing and cybersecurity. Data enthusiasts interested in applying machine learning in healthcare. Those desiring to excel in network administration and troubleshooting. Individuals looking to carve a niche in web application development. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this CompTIA Healthcare IT Technician course, all you need is - A smart device A secure internet connection And a keen interest in CompTIA Healthcare IT Technician Career path CompTIA Healthcare IT Technician - •45,000 Cybersecurity Analyst - •50,000 Penetration Tester - •55,000 Cloud Solutions Architect - •60,000 Data Science Analyst - •50,000 Network Administrator - •40,000 Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

CompTIA Healthcare IT Technician - Diploma
Delivered Online On Demand7 days
£289

Interrogations And Confessions Psychology Course

3.5(2)

By Elearncollege

Description Interrogations And Confessions Psychology Diploma Confession, in the criminal justice system, is very influential to the extent that it can trigger prosecutions, terminate police investigations, and convict defendants and even lead to resistance to exoneration that has been appealed in the presence of evidence like DNA or other exculpatory evidence. The fundamental psychology of confession evidence like how suspects can be identified for investigation purposes during interviews conducted prior to interrogation; what methods can be used for interrogation purposes, why confessions are made by people to crimes they committed ( and at times to those they did not commit); what are the reactions of the judges, juries, prosecutors and appeals court to these statements; how innocent people are at risk in spite of being protected; and what are the policy implications that follow if any errors are made are studied in this Interrogations And Confessions Psychology Diploma. Drawing from both the fundamental principles of psychology and real-life cases, recent forensic research conducted on the methods used for interviewing and interrogation, the impact of Miranda, truth and lie detection, false confessions and decision-making by the jury will be studied during the duration of the course. This Interrogations And Confessions Psychology Diploma is designed in such a manner that students are made to think critically and factually about what causes confession evidence and what are the consequences of it. What You Will Learn 1: Interrogation Techniques 2: Interrogation in Britain 3: The Royal Commission Research: Persons at Risk amid Police Custody 4: Identifying 'Oppressive' Police Interviewing Tactics in Britain 5: Theories of Reason of Confession by Suspects? 6: Why do Suspects Confess? Empirical Findings 7: Miscarriages of Justice 8: The False Confession Psychology: Research and Theoretical Issues Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Interrogations And Confessions Psychology Course
Delivered Online On Demand9 days
£99

Business Ethics for the Office

4.8(9)

By Skill Up

Develop your positive corporate image being an ethical and loyal employee of your company via the Business Ethics

Business Ethics for the Office
Delivered Online On Demand2 hours 18 minutes
£25

SENCO - Special Educational Needs Coordination Course

4.8(9)

By Skill Up

Witness the direct impact of your SENCO learning in your workplace. Utilise the skills of the course to work with the special students. Learn an Introduction to SEN Coordination.

SENCO - Special Educational Needs Coordination Course
Delivered Online On Demand3 hours 23 minutes
£25

QUALIFI Level 7 Diploma in Health and Social Care

By School of Business and Technology London

Getting Started The primary objective of the Level 7 Diploma in Health and Social Care is to impart learners with a comprehensive understanding of management principles applicable to the health and social care sector. Learners will cultivate practical management skills for a career in this field by engaging with various specialised units. These units encompass researching and executing enhancements for their employer and the broader sector.    Key Benefits This qualification prepares learners to Understand leadership theories employed in health and social care environments. Understand principles of performance management within the health and social care sector. Recognise the significance of financial information in the management of healthcare social care institutions. Considering environmental analysis, understand the formulation of strategic and business plans for healthcare organisations. Understand strategies for attaining quality in healthcare and social care services. Understand research methodologies applicable in healthcare and social care contexts.   Key Highlights This course module prepares learners for higher-level Health and Social Care management positions through personal and professional development.  We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The QUALIFI Level 7 Diploma in Health and Social Care can open many career pathways including, but not limited to: Senior support workers with an estimated average salary of £22,850 per annum Assistant/deputy management with an estimated average salary of £33,185 per annum Service managers with an estimated average salary of £51,867 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Entry to the qualification will be through a centre interview Learners should be aged 19 years and over. Learners must have sufficient command of the English Language (IELTS 6 or equivalent) Progression QUALIFI Level 8 in Strategic Management and Leadership University to complete a Master's degree Employment in an associated profession Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Health and Social Care Leadership Reference No : A/650/4192 Credit : 20 || TQT : 200 This unit aims to offer learners a comprehensive grasp of leadership theories and styles, enabling them to critically assess the leadership role and choose and implement suitable leadership approaches. UNIT2- Managing People in Health and Social Care Reference No : D/650/4193 Credit : 20 || TQT : 200 The objective of this unit is to empower the learner with the capability to comprehend the procedures associated with recruiting, managing, and nurturing individuals within the health and social care workplace. UNIT3- Managing Finance in the Health and Social Care Sector Reference No : F/650/4194 Credit : 20 || TQT : 200 This unit addresses the essential knowledge and comprehension required for making financially informed decisions within health and social care organisations. Studying this unit while considering the local, national, and international legal frameworks and adhering to best practices related to finance is crucial. UNIT4- Health and Social Care Strategies and Policies Reference No : H/650/4195 Credit : 20 || TQT : 200 This unit aims to delve into global health and social care policies and examine current political, social, and cultural factors influencing healthcare policy and strategy in both national and international contexts. UNIT5- Leading Change in Health and Social Care Reference No : J/650/4196 Credit : 20 || TQT : 200 This unit aims to enhance learners' comprehension of people management within organisations, encompassing aspects such as recruitment, HR processes, performance management, rewards and recognition, and training and development. UNIT6- Research Methods for Healthcare Professionals Reference No : K/650/4197 Credit : 20 || TQT : 200 This unit aims to cultivate learners' research skills, encompassing diverse research approaches, formulating research proposals, strategically planning research endeavours, data analysis and interpretation, and understanding the link between research and evidence-based practice. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

QUALIFI Level 7 Diploma in Health and Social Care
Delivered Online On Demand11 months
£908.64

Advanced Professional Certificate in Customer Service

4.9(261)

By Metropolitan School of Business & Management UK

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Customer Service This course provides the learner with essential skill-building to better serve customers and enhance the organization service delivery.The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.After the successful completion of the course, you will be able to learn about the following; Understand the importance of having a customer service policy in a hospitality setting Understand how to promote a customer-focused culture with a high level of service delivery Understand how to identify customer needs and evaluate their level of satisfaction Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Customer Service Representative Customer Service Manager Marketing Manager Marketing and Sales Team Public Relations Manager Company Secretary Corporate Leader Team leader

Advanced Professional Certificate in Customer Service
Delivered Online On Demand
£80