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2 Policy Development courses in Bristol

Natural Gas & LNG Sales Agreements

By EnergyEdge - Training for a Sustainable Energy Future

Enhance your knowledge of natural gas and LNG sales agreements with EnergyEdge course. Enroll now to gain valuable industry knowledge and skills.

Natural Gas & LNG Sales Agreements
Delivered in Internationally or OnlineFlexible Dates
£2,699 to £2,799

Production Sharing Contracts (PSC) & Related Agreements

By EnergyEdge - Training for a Sustainable Energy Future

Gain a deep understanding of Production Sharing Contracts (PSC) and related agreements through our expert-led course. Enroll now and excel in your field with EnergyEdge.

Production Sharing Contracts (PSC) & Related Agreements
Delivered in Internationally or OnlineFlexible Dates
£2,699 to £2,799

Online Options

Show all 39

Organisational Disciplinary Procedures

By Online Training Academy

The Organisational Disciplinary Procedures course is crucial in today's professional landscape as it equips you with essential skills to navigate workplace conduct effectively. Understanding disciplinary procedures, policy development, and the handling of investigations and grievances are vital in maintaining organizational integrity and employee morale. Mastering these aspects not only ensures fair treatment but also enhances your employability, particularly in the UK job market where such knowledge is highly valued. Companies prioritize candidates who can uphold disciplinary standards, and proficiency in this area can lead to lucrative job opportunities with competitive salaries. The demand for professionals versed in organizational disciplinary procedures is on the rise, with a noticeable increase in job listings across sectors. Acquiring expertise through this course will not only prepare you for various roles but also significantly contribute to your career advancement and earning potential. Key Features: CPD Certified Organisational Disciplinary Procedures Course Free Certificate from Reed CIQ Approved Organisational Disciplinary Procedures Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Disciplinary Procedure and Confidentiality Module 02: Policy Development and Implementation Module 03: Investigations, Allegations, and Suspensions Module 04: Conducting Disciplinary Hearings Module 05: Penalties, Their Effects, And Appeals Module 06: Grievance Handling in Disciplinary Cases Module 07: Termination Procedures Learning Outcomes: Master confidentiality principles in disciplinary procedures ensuring organisational integrity and trust. Develop and implement effective disciplinary policies aligning with organisational objectives. Conduct thorough investigations, handling allegations and suspensions with impartiality and diligence. Execute disciplinary hearings professionally, ensuring fair treatment and adherence to protocols. Understand the impacts of penalties, facilitating effective appeals processes. Navigate grievance handling within disciplinary contexts, promoting resolution and fairness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Organisational Disciplinary Procedures 2:18:03 1: Module 01: Disciplinary Procedure and Confidentiality Preview 19:45 2: Module 02: Policy Development and Implementation 17:09 3: Module 03: Investigations, Allegations, and Suspensions 23:04 4: Module 04: Conducting Disciplinary Hearings 18:52 5: Module 05: Penalties, Their Effects, And Appeals 21:03 6: Module 06: Grievance Handling in Disciplinary Cases 19:03 7: Module 07: Termination Procedures 17:07 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? This Organisational Disciplinary Procedures course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Organisational Disciplinary Procedures. Moreover, this course is ideal for: HR professionals seeking disciplinary procedure expertise. Managers responsible for implementing disciplinary policies effectively. Legal professionals involved in disciplinary procedures within organisations. Compliance officers ensuring adherence to disciplinary protocols. Supervisors involved in conducting disciplinary hearings and investigations. Requirements There are no requirements needed to enrol into this Organisational Disciplinary Procedures course. We welcome individuals from all backgrounds and levels of experience to enrol into this Organisational Disciplinary Procedures course. Career path After finishing this Organisational Disciplinary Procedures course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Organisational Disciplinary Procedures are: HR Advisor - £25K to 35K/yr Employment Law Consultant - £30K to 45K/yr Employee Relations Manager - £35K to 50K/yr Compliance Officer - £30K to 40K/yr Workplace Investigator - £28K to 38K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Organisational Disciplinary Procedures
Delivered Online On Demand2 hours 18 minutes
£12

Professional Certificate in Analysing The Effects Of Exiting Plans On Organisation in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

Professional Certificate in Analysing The Effects Of Exiting Plans On Organisation analyses the current policies, management practices and interpretation of plans to see the effects of exiting plans on an organisation. The learner will be able to understand the policy and structural foundations of an organisation so that the learner can understand the effects of exiting plans. After the successful completion of this lecture, you will be able to learn about the following; Organisational Planning. Inter organisational Relations. Management by Objectives. Action Plan. Strategic and Structure Fit. Business Process Reengineering. Policy Development. Communication System. Organisational Realignment. Relationship between Organisational Realignment and Focus. The course aims to elaborate on the exiting plans and strategic options available such as franchising, partnership or joint venture, in addition to an understanding of the internal plans of an organization. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Analysing The Effects Of Exiting Plans On Organisation QUIZ: Analysing The Effects Of Exiting Plans On Organisation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Strategy Specialist Chief Strategy Officer Innovation roles General Manager Investment advisor Average Completion Time 2 Weeks Accreditation 2 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate in Analysing The Effects Of Exiting Plans On Organisation in London 2024
Delivered Online On Demand14 days
£59

Private Investigator Course

3.5(2)

By Elearncollege

Description Private Investigator Diploma The job of a private investigator (PI) includes many fascinating and intriguing events, making it one of the most pursued careers for young people today. The fast-paced modern life has also led to increasing in criminal activities like fraud and identity theft creating a high demand for skilled and trained Private Investigators. Private investigators discover and explore information for people who hire them. The services that a PI offers range from physical protection, personal inquiries and background checks, criminal investigations, and child custody cases to fraudulent insurance claims. The nature of the job also changes according to the case and also the client. Depending on skill and training, a private investigator could specialise in investigating corporate, forensic, legal, insurance or financial matters. It is up to the individual choice to take up an area that one is comfortable with, enjoys and is interested in. Thus, one can become a general investigator or work on special cases ranging from marital disputes, custody battles, high-tech intelligence gathering for multi-national corporations or investigating criminal profiles. A private investigator also may work alone or as a part of an agency. Those who take up the course of PI would learn interrogation methods, surveillance tactics and ways to collect evidence. They also learn about the legal aspects of different types of undercover investigations, tactical strategies, surveillance and ways to avoid simple mistakes in investigating. The course gives details about insurance claims and the methods of investigation involved in each. It also informs about skills ranging from identifying fraud to testifying in courtrooms are also taken up. The course also focuses on the use of technologies in fingerprinting, ballistics and related techniques, and also about the technology used in surveillance. This course will be beneficial to those who are employed or seeking employment with professions with a unique set of skills to gather information about various cases in different areas and fields. The course will place the learner in an advantageous position over their colleagues and also provide an advantage while applying for new jobs or promotions. Those who are not listed as Private Investigators but are expected to benefit from the course are auditors or forensic accountants, corruption investigators, counsellors or psychologists, customs officers, complaints officers, corrective service officers, council compliance officers, surveillance team members, debt collectors, environmental protection officers, forensic specialists, fraud prevention officers, genealogists or family historians, investigation managers, insurance claims assessment officers, interviewers, journalists, parks and wildlife officers, police officers, policy development officers, quarantine inspectors, research officers, security officers, legal professionals and paralegals and workplace health and safety inspectors. What you will learn 1: Becoming a private investigator 2: Theft 3: Tracing 4: Surveillance 5: Electronic equipment and counter-espionage - polygraphic calibrator 6: Repossession 7: Process Serving 8: Interviewing and Interrogation Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Private Investigator Course
Delivered Online On Demand9 days
£99

Credit Control Mastery: Strategies for Financial Stability

4.3(43)

By John Academy

Master the art of Credit Control with our comprehensive course! Explore strategies for Financial Stability, Credit Management, Risk Assessment, and cutting-edge Technologies. Enhance your skills in Debt Management, Customer Communication, Compliance, and Financial Analysis. Join us to gain expertise and contribute to your organization's success in today's dynamic financial landscape.

Credit Control Mastery: Strategies for Financial Stability
Delivered Online On Demand
£24.99

Climate Change Course

3.5(2)

By Elearncollege

Description Climate Change Diploma  Industrialisation and technological advancements in recent decades have adversely impacted the Earth's environment and climatic conditions. Climate change, directly and indirectly, affects the life of humanity and the rest of the organisms. Hence, it has become crucial to be aware of the climate crisis and foster a strong understanding of its effects. This Climate Change Diploma course introduces the students to many aspects of climate change. The areas explored in this Course include the Earth's biomes, structural development, oceans, and climate regulation. One will also study the influence of human activities such as industrialisation and agriculture, the response of humanity to the climate crisis, and how the Earth's climatic conditions will look in the future. Climate change or crisis refers to extended alterations in weather patterns and temperature. These alterations can also occur naturally. However, the rapid change in climate since the 19th century is predominantly due to human activities, including fossil fuel combustion (like oil, gas, and coal), which creates gases that trap heat (greenhouse gases). The Climate Change Diploma course introduces climate, its scientific study, and the effect of greenhouse gases on the Earth's natural conditions. Later, the Course explores the development and history of the Earth's composition and its relation to the surface climate. The Climate Change Diploma course will take one through distinct climates along with Earth's varying biomes, their response to changes in climatic conditions, and the differences between the Earth's principal climate control biogeochemical cycles. The learners will also explore the reaction of oceans to the increase in atmospheric carbon concentration and their effect on energy and material exchange. The Diploma course in Climate Change will require around 160 hrs to complete, using an e-learning method. The Course does not have a time limit, and the learners can complete it at their own pace. For those who are enthusiastic about the planet's wildlife, ecosystems, climate wellbeing, and implications related to the activities of humanity, the Diploma course in Climate Change provides the crucial information required to understand the grave issue of the climate crisis and how society can live sustainably to battle it. Learners will gain thorough knowledge about the effects of climate on ecosystems, weather, and human endeavours such as development and culture. The Climate Change Diploma course will investigate how agriculture affects the environment, how urbanisation affects geography, and how industrialisation affects climate, including the current implications of non-renewable fuels (fossil fuels). Towards the end of the Course, one will study the strategies for climate response through renewable resources, methods of production, and renewable resources. The learner will also explore the timelines of change in climate, climate trends, and response movements for sources of sustainable cities, policy development, and renewable energy sources. What you will learn   1: Defining Climate Change  2: Pollution Who Produces It  3: The Debate on Climate Change  4: Evidence to Support Climate Change  5: Modelling of Future Climate  6: Impacts of Climate Change  7: Climate Tipping Points and Thresholds  8: Politics of Climate Change  9: Solutions  10: What does the Future Hold  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Climate Change Course
Delivered Online On Demand9 days
£99

Health Technology Assessment

By NextGen Learning

Did you know that the global digital health market is projected to reach a staggering £423 billion by 2025? As the healthcare industry continues to evolve, so too does the need for expertise in health technology assessment. That's why we're excited to introduce our comprehensive course, "Health Technology Assessment," designed to equip you with the knowledge needed to thrive in this dynamic field. So are you ready to unlock your potential and shape the future of healthcare? Enrol today! Learning Outcomes: Gain a comprehensive understanding of the intricate relationship between health economics and technology. Explore the fundamental concepts and principles of health economics and its implications in the healthcare industry. Analyse and evaluate the economic impact of health technologies and interventions. Develop the knowledge to perform economic evaluations and make informed decisions in healthcare settings. Gain insights into the challenges faced by Health Ministers and the complexities of health insurance. Acquire the knowledge to shape the future of healthcare through informed decision-making and policy development. In the ever-evolving landscape of healthcare, understanding the economic implications of health technologies is vital. Introducing our cutting-edge course, "Health Technology Assessment," where we take you on an intellectual journey that uncovers the crucial link between health economics and technological advancements. Designed for professionals seeking to make a lasting impact on the industry, this course delves into the core principles and concepts of health economics, empowering you to analyse and evaluate the economic impact of health technologies. You'll unravel the complex world of health insurance and explore the challenges faced by Health Ministers in a thought-provoking manner. With "Health Technology Assessment," you'll be equipped with the knowledge and insights needed to navigate the dynamic healthcare landscape and shape the future of the industry. So why wait? Enrol in the course right now! Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is particularly useful for: Health care professionals seeking a deep understanding of the economic aspects of health technologies. Policymakers and government officials involved in healthcare decision-making. Researchers and academics interested in health economics and technology assessment. Professionals aiming to enhance their expertise in the field of health economics. Career path This course will be helpful for anyone looking to pursue a career as: Health Economist: £40,000 - £80,000 per year. Healthcare Policy Analyst: £35,000 - £70,000 per year. Health Insurance Specialist: £30,000 - £60,000 per year. Healthcare Consultant: £40,000 - £80,000 per year. Government Health Advisor: £45,000 - £90,000 per year. Research Analyst: £35,000 - £70,000 per year.

Health Technology Assessment
Delivered Online On Demand2 hours
£15

Bloodborne Pathogens Safety Training

By Online Training Academy

Uncover the secrets of safeguarding against unseen threats with our comprehensive curriculum. Immerse yourself in a journey that transcends the mundane, delving into the core of workplace safety. Acquire insights that empower you to navigate regulatory landscapes effortlessly, setting the gold standard for professional competence. In this dynamic course, master the art of risk assessment and management, crafting a shield against potential exposure incidents. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Elevate your understanding as you explore the intricate dance between prevention and control measures, ensuring a resilient defense against bloodborne pathogens. Engage with a curriculum meticulously designed to equip you with the knowledge that not only meets but surpasses industry standards. Your commitment to workplace safety begins here, setting you on a trajectory of excellence. Course Curriculum Module 01: Overview of Bloodborne Pathogens Module 02: Compliance Standards and Recommendations Module 03: Measures for Prevention and Control Module 04: Managing Exposure Incidents Module 05: Assessing and Managing Risks Module 06: Programs for Immunization Module 07: Policies and Procedures in the Workplace Learning Outcomes: Develop expertise in bloodborne pathogen prevention and control strategies. Navigate regulatory standards and guidelines with confidence and precision. Craft effective workplace policies and procedures for optimal safety measures. Master timely and efficient exposure incident response protocols. Conduct thorough risk assessments, ensuring a proactive approach to potential hazards. Gain proficiency in designing and implementing vaccination programs within the workplace. CPD 10 CPD hours / points Accredited by CPD Quality Standards Bloodborne Pathogens Safety Training 2:46:26 1: Module 01: Overview of Bloodborne Pathogens 23:36 2: Module 02: Compliance Standards and Recommendations 21:04 3: Module 03: Measures for Prevention and Control 29:32 4: Module 04: Managing Exposure Incidents 19:50 5: Module 05: Assessing and Managing Risks 23:33 6: Module 06: Programs for Immunization 19:16 7: Module 07: Policies and Procedures in the Workplace 28:35 8: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking advanced infection control knowledge. Safety officers aiming to enhance workplace health and safety practices. Human resources personnel responsible for policy development and implementation. Emergency response teams looking to sharpen incident response skills. Individuals in supervisory roles keen on fostering a secure work environment. Career path Infection Control Officer Health and Safety Advisor Emergency Response Coordinator Occupational Health Specialist Policy and Procedure Developer Workplace Vaccination Coordinator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Bloodborne Pathogens Safety Training
Delivered Online On Demand2 hours 48 minutes
£12

Level 3 Certificate in Food Safety and HACCP

5.0(1)

By Empower UK Employment Training

Level 3 Certificate in Food Safety and HACCP Master the critical aspects of food safety with the Level 3 Certificate in Food Safety and HACCP. This advanced course is meticulously designed to provide you with an in-depth understanding of HACCP (Hazard Analysis and Critical Control Points), a food safety methodology that is globally recognized and implemented. Learning Outcomes: Understand the fundamentals of HACCP and its application in food safety. Receive comprehensive training in HACCP methodologies. Learn how to create an effective HACCP plan. Develop your skills in designing food safety protocols. Acquire a robust understanding of Food Safety Management Systems (FSMS). Measure and analyze the effectiveness of FSMS within your organisation. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Level 3 Certificate in Food Safety and HACCP: Use of HACCP: Gain an overarching understanding of the HACCP methodology, its origins, principles, and its crucial role in food safety management. HACCP Training: Equip yourself with the necessary skills to implement and sustain a HACCP program through rigorous training sessions. HACCP Plan: Learn the step-by-step process of developing a HACCP plan, from conducting a hazard analysis to establishing critical control points and corrective actions. Designing Food Safety: Get hands-on experience in formulating food safety protocols that comply with industry standards and regulations. Food Safety Management: Understand the structure and elements of an FSMS, including policy development, responsibilities, and resource allocation. FSMS Effectiveness: Master techniques for monitoring, measuring, and auditing the effectiveness of your Food Safety Management System.

Level 3 Certificate in Food Safety and HACCP
Delivered Online On Demand3 hours 12 minutes
£5

Educators matching "Policy Development"

Show all 1
School of Dialogue

school of dialogue

London

Arabella Tresilian MAHons PGCE FRSA Dialogue Facilitator, Mediator & Conflict Coach: Mediation, fully-accredited by the Centre for Effective Dispute Resolution (CEDR) Dispute resolution for Employment, Workplace, Civil, Commercial & Community cases Specialist in health and social care, including mental health, autism & disabilities Download a copy of my one-page profile here: Arabella Tresilian Mediator Profile Overview ‘Arabella Tresilian is a CEDR-accredited mediator, and a conflict resolution trainer, specialising in facilitating dispute resolution and employee wellbeing in the public sector. She has twenty years’ experience as a management consultant, leader and educator, and set up the School of Dialogue to teach conflict resolution skills. Arabella mediates independently and on behalf of the Medical Mediation Foundation, Resolve West and other panels where she specialises in lending her ‘expertise by experience’ in the fields of mental health and neurodiversity. Arabella’s 70+ case history since 2016 include mediations in the fields of Judicial Review, Court of Protection, Mental Health Act, Mental Capacity Act, Local Government, workplace, employment, community and public sector dispute resolution.’ I am an independent consultant specialising in dialogue facilitation, conflict resolution and partnership-building. My business development experience, studies in educational leadership and experience in dispute resolution combine effectively to allow me to support organisations, employees, families and individuals in finding win-win resolutions within complex scenarios. I have 20 years experience working in a strategic capacity for public, private and third sector organisations in the UK and overseas, and I have specialist consulting experience in the fields of sustainability, education and health/social care. I have also taught and managed at secondary level internationally and in the independent sector in the UK, and founded/directed a theatre company devoted to promoting the understanding of mental health and social exclusion. I am a CEDR-Accredited Mediator qualified to undertake employment, workplace, commercial, civil and community mediation. In 2017 I became a CEDR Associate with the Centre for Effective Dispute Resolution (CEDR), joining their world-renowned training faculty. In the community setting, I am a Certificated Mediator with Resolve West (previously Bristol Mediation) resolving neighbour disputes and hate crime cases. I am also the cofounder of Equisphere Employability and a workplace mental health trainer for Bath Mind. In the healthcare setting, I am a mediator, trainer and conflict coach with the Medical Mediation Foundation. I am a Quality Improvement Coach with the Q Community (NHS Improvement & Health Foundation) and a Public & Patient Involvement advisor for the National Institute of Health Research (NIHR). I am a Member of End of Life Doula UK and have undertaken Advance Care Planning training with Living Well Dying Well. I am also a qualified Mental Health First Aid Instructor training groups to become Mental Health First Aiders in their contexts. I am a member of the Civil Mediation Council as a Member of the Association of South West Mediators. I abide by the European Code of Conduct for Mediators. I have DBS clearance and am fully insured as a mediator, trainer,educator, mentor and coach. Professional Experience & Skills Overview Facilitation and Organisational Dialogue Strategic development and team coaching in the workplace Communications and engagement for public-facing organisations Design and delivery of multi-organisational commercial partnerships Stakeholder engagement for effective policy development Conflict Intervention and Negotiation Interpersonal mediation and conflict resolution for workplace contexts Conflict coaching and mediation for highly-escalated community conflicts Brokerage of interorganisational partnerships for socio-economic benefit Leadership Design / delivery of Leadership Skills for Employability training for University of Bath Postgraduate certificate in Educational Leadership & Management (2011) Founder of three social enterprises and experienced team leader and manager International Competence Partnerships negotiator for European Green Capital 2015 Merger & Acquisition consultancy – UK/Spain Educator in vocational, business and enterprise skills – Coimbatore, India Training and Coaching Experienced teacher, trainer, mentor and coach specialising in communication Mentor to young leaders in enterprise on Future Talent programme Mental Health First Aider and specialist trainer in mental health with Mind Charity My style and my specialisms I came to the practice of Conflict Resolution and Mediation through two distinct routes. One was through doing management consulting in the public and private sectors, and coming to understand just how much stress, inefficiency and sadness arises from communication and conflict difficulties in the workplace. The other route was through being a patient, a parent of children with disabilities and a family carer, and witnessing how difficult it can be to make plans for the future when the present involves difficult discussions and many people. So I specialise in making sure that people feel comfortable with the process they undertake with me, and that it leads them towards feeling comfortable and confident about their future. I aim to be thoroughly supportive, reassuring and encouraging at all times. My professional work and personal experience in health and social care mean that I am particularly experienced in supporting people who are living with any form of illness, disability, mental health condition or life-limiting condition. I have particular personal experience of working with people who are deaf or hearing impaired, on the autism spectrum, experiencing mental illness and living with dementia or stroke. Why I love being a mediator I came to mediation through a confluence of circumstances which made me think, ‘There must be a better way for people to deal with their difficulties than to threaten legal action, or refuse to engage in communication at all!’ I realised that a great deal of my management consultancy work was really… conflict resolution. It gave me such pleasure and relief when long-held rifts within and between teams melted away after some good, authentic communication. This piqued my interest to find out more about the art of conflict resolution, and I did my first certificated training, and started practising as a community mediator. Later I qualified as a civil and employment mediator, and have been mediating ever since. It’s astonishing to witness people’s lives turn from a turmoil of distressing, intractable ‘stuckness’, to a new phase in which, for example, neighbours can conceive of greeting each other again; or work colleagues re-establish trust between each other after maybe years of mistrust, stress and non-communication. Mediation takes empathy, patience and persistence, and it is a skill I will develop and hone endlessly over years to come, but its core aspect is a belief that people really can find peace again, given the right support and a safe space to explore options for settling differences. Facilitating such processes is a real honour. Nothing beats the sight of former disputants smiling, shaking hands, or even (more often than you would think) hugging, at the end of a mediation.