27 Pilot courses in Hale delivered Live Online

Leading People through Change: In-House Training Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership - the inability to plan and lead people through change. In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people's behavior is assumed it will 'just happen'. In this interactive course, you will learn why the people side of change is crucial. We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices - creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods. What you will Learn At the end of this program, you will be able to: Realize the nature of change and describe how resistance manifests in people Compare prevalent change models and categorize their similarities Identify and rate the skills, traits, and behaviors of effective change champions Envision the future state and assess stakeholders Plan for change communication, training, and risks Evaluate change effectiveness using feedback and metrics Develop reinforcement practices for benefits and communication Foundation Concepts What is Change? Resistance to Change Common Change Management Theories Becoming a Change Champion Plan Envisioning the future state Planning for people Change management plan Do Change communication Training Piloting Risks Study Feedback Metrics Variance analysis Act Benefits realization Change sustainment Reinforcement messaging and communications

Virtual Agile Teams: In-House Training Agile teams are a must in this world of intense competition, marketing demands, and changing expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed, with suppliers and clients actively engaged in joint projects. Agile Teams now work across geographical, organizational, and cultural boundaries to deliver solutions and services to global users. Distance and differences may amplify the effect of issues and factors that are relatively straightforward for co-located Agile teams. This workshop delivers practical concepts and techniques that participants will start using immediately with their virtual Agile teams. The goal of the course is to enable you to successfully execute your preferred Agile or Scrum methods in a virtual project team environment. What you will Learn At the end of this program, you will be able to: Explain the characteristics of a virtual team and how they differ from a co-located team Build an effective virtual Agile team using a Team Charter approach Develop Release Plans, including prioritizing user stories, with a virtual Agile Team Construct a Sprint plan, including effective user story estimates, virtually Execute a Sprint, including essential Agile or Scrum ceremonies, virtually Conduct effective virtual meetings in an environment supportive of Agile and Scrum methods Foundation Concepts Agile Mindset and Values Agile Benefits and Methods Scrum Overview Co-located vs. Virtual Teams Forming Virtual Agile Teams Exploring Virtual Leadership Focusing on Virtual Agile Leaders Developing a Virtual Agile Team Charter Meeting Team Challenges in a Virtual Environment Planning Releases with a Virtual Agile Team Planning releases overview Estimating user stories Prioritizing user stories Setting release parameters Getting consensus on the release plan Planning a Sprint for a Virtual Project Sprint Planning Overview Confirming Sprint Scope with Virtual Agile Teams Developing a Sprint Delivery Plan for Virtual Agile Teams Running a Sprint in a Virtual Environment Self-organizing a Sprint for a Virtual Agile Team Using Scrum tools in a Virtual Environment Conducting End of Sprint Meetings in a Virtual Environment Iterating as a Virtual Agile Team Creating an Environment for Success Piloting a virtual Agile team Creating an Agile-friendly virtual environment

Virtual Agile Teams: Virtual In-House Training Agile teams are a must in this world of intense competition, marketing demands, and changing expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed, with suppliers and clients actively engaged in joint projects. Agile Teams now work across geographical, organizational, and cultural boundaries to deliver solutions and services to global users. Distance and differences may amplify the effect of issues and factors that are relatively straightforward for co-located Agile teams. This workshop delivers practical concepts and techniques that participants will start using immediately with their virtual Agile teams. The goal of the course is to enable you to successfully execute your preferred Agile or Scrum methods in a virtual project team environment. What you will Learn At the end of this program, you will be able to: Explain the characteristics of a virtual team and how they differ from a co-located team Build an effective virtual Agile team using a Team Charter approach Develop Release Plans, including prioritizing user stories, with a virtual Agile Team Construct a Sprint plan, including effective user story estimates, virtually Execute a Sprint, including essential Agile or Scrum ceremonies, virtually Conduct effective virtual meetings in an environment supportive of Agile and Scrum methods Foundation Concepts Agile Mindset and Values Agile Benefits and Methods Scrum Overview Co-located vs. Virtual Teams Forming Virtual Agile Teams Exploring Virtual Leadership Focusing on Virtual Agile Leaders Developing a Virtual Agile Team Charter Meeting Team Challenges in a Virtual Environment Planning Releases with a Virtual Agile Team Planning releases overview Estimating user stories Prioritizing user stories Setting release parameters Getting consensus on the release plan Planning a Sprint for a Virtual Project Sprint Planning Overview Confirming Sprint Scope with Virtual Agile Teams Developing a Sprint Delivery Plan for Virtual Agile Teams Running a Sprint in a Virtual Environment Self-organizing a Sprint for a Virtual Agile Team Using Scrum tools in a Virtual Environment Conducting End of Sprint Meetings in a Virtual Environment Iterating as a Virtual Agile Team Creating an Environment for Success Piloting a virtual Agile team Creating an Agile-friendly virtual environment

Duration 1 Days 6 CPD hours This course is intended for The content is appropriate for test automation engineering roles, test manager roles, test lead roles, test architect roles, as well as developer roles. This course assumes you have a foundational understanding of testing and the purpose of automation. This course will be beneficial to anyone who is accountable for assessing, planning, designing, and implementing an integrated set of technology (testing infrastructure) that supports development, testing, and deployment. Overview Working in an interactive learning environment, led by our expert facilitator, attendees will learn to: Document the current state of test automation in your organization Define a custom test automation plan and architecture to fit their situation Create an initial implementation plan Identify initial key measures Develop a metrics dashboard for tracking the value of test automation Lay out a future strategy and roadmap to get there Introduction to Test Automation is a one-day, hands-on event designed to provide participants with the skills required to develop a custom test automation plan and architecture for their organization. Throughout the course, students will examine and work through various practical examples, learning how to create an integrated test automation plan and develop a test automation architecture. Participants will also learn about the possible real-world challenges they may face while trying to accomplish their goals, exploring the practical positive aspects of engaging their technical team, along with the possible frustrations of experiencing too much isolation between test automators and test designers. Getting Started Automation beginnings Software as a series of imperfect translations The Compelling Business Needs for Automation Automation the next opportunity Islands of Automation Getting products to market more quickly, at the right costs and quality Automation Challenges and Requirements Automation Challenges Test Automation Key Requirements Foundational material for your automation plan Templates Questions Examples Virtual Consulting included with this course Automation plan vision and strategy Vision, Strategy, Approach Example Defining your end in mind Deciding where to start Engaging Others Conducting a current state tools inventory Assessing your current state - tools and processes Tools inventory example and template Radar Chart as a means of presenting current state information Consider the best automation approach Waterfall vs. agile cycles of work Aligning tools with your methodologies Strategies for Automating The Test Automation Pyramid Developing your test automation architecture Blocks of automation capabilities Islands of Automation Integrated Tools Architecture Template Integrated Tools Architecture Examples Test automation architecture examples Examples of different test automation architectures and frameworks Selenium Key Test Automation Architecture Characteristics Acceptance test-driven and behavior-driven testing overview Test automation approaches FitNesse Cucumber Gherkin script overview Tool workflow Considerations for what to automate and when Categories of tests that might be automated We have many tool choices Key points in Test Tool Architecture Planning Piloting and Implementing automation Selecting and evaluating tools and rolling them out Selling Automation - qualitative questions Selling Automation - quantitative questions Measuring automation benefits Measures in technical terms Measures in business terms Measures of testing vs. measures of test automation Next Steps A few keys to success

Leading People through Change (Virtual) Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership - the inability to plan and lead people through change. In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people's behavior is assumed it will 'just happen'. In this interactive course, you will learn why the people side of change is crucial. We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices - creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods. What you will Learn At the end of this program, you will be able to: Realize the nature of change and describe how resistance manifests in people Compare prevalent change models and categorize their similarities Identify and rate the skills, traits, and behaviors of effective change champions Envision the future state and assess stakeholders Plan for change communication, training, and risks Evaluate change effectiveness using feedback and metrics Develop reinforcement practices for benefits and communication Getting Started Foundation Concepts What is Change? Resistance to Change Common Change Management Theories Becoming a Change Champion Plan Envisioning the future state Planning for people Change management plan Do Change communication Training Piloting Risks Study Feedback Metrics Variance analysis Act Benefits realization Change sustainment Reinforcement messaging and communications Summary and Next Steps

Duration 2 Days 12 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Overview Describe the history and rationale for MPLS, as well as its basic terminology. Explain the MPLS label operations (push, pop, swap) and the concept of label-switched path (LSP). Describe the configuration and verification of MPLS forwarding. Describe the functionalities and operation of RSVP and LDP. Configure and verify RSVP-signaled and LDP-signaled LSPs. Select and configure the appropriate label distribution protocol for a given set of requirements. Describe the default Junos OS MPLS traffic engineering behavior. Explain the Interior Gateway Protocol (IGP) extensions used to build the Traffic Engineering Database (TED). Describe the Constrained Shortest Path First (CSPF) algorithm, its uses, and its path selection process. Describe administrative groups and how they can be used to influence path selection. Describe the default traffic protection behavior of RSVP-signaled LSPs. Explain the use of primary and secondary LSPs. Describe the operation and configuration of fast reroute. Describe the operation and configuration of link and node protection. Describe the operation and configuration of LDP loop-free alternate. Describe the LSP optimization options. Explain LSP priority and preemption. Describe the behavior of fate sharing. Describe how SRLG changes the CSPF algorithm when computing the path of a secondary LSP. Explain how extended admin groups can be used to influence path selection. Explain the purpose of several miscellaneous MPLS features. This two-day course is designed to provide students with a solid foundation on Multiprotocol Label Switching (MPLS). Course Outline Course Introduction MPLS Fundamentals MPLS Foundation Terminology MPLS Configuration MPLS Packet Forwarding Label Distribution Protocols Label Distribution Protocols RSVP LDP Routing Table Integration Mapping Next-Hops to LSPs Route Resolution Example Route Resolution Summary IGP Passive Versus Next-Hop Self for BGP Destinations Constrained Shortest Path First RSVP Behavior Without CSPF CSPF Algorithm CSPF Tie Breaking Administrative Groups Inter-area Traffic Engineered LSPs Traffic Protection and LSP Optimization Default Traffic Protection Behavior Primary and Secondary LSPs Fast Reroute RSVP Link Protection LDP LFA and Link Protection LSP Optimization Fate Sharing Junos OS Fate Sharing SRLG Extended Admin Groups Miscellaneous MPLS Features Forwarding Adjacencies Policy Control over LSP Selection LSP Metrics Automatic Bandwidth Container LSPs TTL Handling Explicit Null Configuration MPLS Pings

Duration 5 Days 30 CPD hours This course is intended for This course is intended primarily for network administrators, network engineers, network managers and systems engineers who would like to implement MPLS and MPLS Traffic Engineering. This course is also intended for network designers and project managers. Overview After completing this course the student should be able to: Describe the features of MPLS Describe how MPLS labels are assigned and distributed Configure and troubleshoot frame-mode MPLS on Cisco IOS platforms Describe the MPLS peer-to-peer architecture and explain the routing and packet-forwarding model in this architecture Configure, monitor, and troubleshoot VPN operations Describe how the MPLS VPN model can be used to implement managed services and Internet access Describe the various Internet access implementations that are available and the benefits and drawbacks of each model Describe the tasks and commands that are necessary to implement MPLS TE This course is designed to help students prepare for MPLS exam. This update to the course reflects the most-recent developments in network design and technologies, using real-world scenarios to help reinforce the learning of key objectives. MPLS Concepts Introducing Basic MPLS Concepts Introducing MPLS Labels and Label Stack Identifying MPLS Applications Label Assignmenet and Distribution Discovering LDP Neighbors Introducing Typical Label Distribution in Frame-Mode MPLS Introducing Convergence in Frame-Mode MPLS Frame-Mode MPLS Implementation on Cisco IOS Platforms Introducing CEF Switching Configuring Frame-Mode MPLS on Cisco IOS Platforms Monitoring Frame-Mode MPLS on Cisco IOS Platforms Troubleshooting Frame-Mode MPLS on Cisco IOS Platforms MPLS Virtual Private Network Technology Introducing Virtual Private Networks Introducing MPLS VPN Architecture Introducing the MPLS VPN Routing Model Forwarding MPLS VPN Packets MPLS VPN Implementation MPLS VPN Implementation Configuring an MP-BGP Session Between PE Routers Configuring VRF Tables Configuring Small-Scale Routing Protocols Between PE and CE Routers Monitoring MPLS VPN Operations Configuring OSPF as the Routing Protocol Between PE and CE Routers Configuring BGP as the Routing Protocol Between PE and CE Routers Troubleshooting MPLS VPNs Complex MPLS VPNs Introducing Overlapping VPNs Introducing Central Services VPNs Introducing the Managed CE Routers Service Internet Access and MPLS VPNs Combining Internet Access with MPLS VPNs Implementing Internet Access in the MPLS VPN Environment MPLS Traffic Engineering Overview Introducing MPLS Traffic Engineering Components MPLS Traffic Engineering Operations Configuring MPLS Traffic Engineering on Cisco IOS Platforms Monitoring Basic MPLS TE on Cisco IOS Platforms