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48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Are you looking to improve your current abilities or make a career move? Our unique Management (Delivery Manager Training) Course might help you get there! Expand your expertise with high-quality training and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the course. This Diploma in Delivery Manager Training at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to make your skill development and career progression related to Management (Delivery Manager Training) substantial and easier than ever! The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Management (Delivery Manager Training) Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum of Management (Delivery Manager Training)*** Here is the curriculum breakdown of the course: >> Delivery Manager Training << Module 1: Understanding Lean What is Lean? History behind Lean The Toyota Production System The TPS House Lean Tools Module 2: The Lean Culture Organisation's Culture: An Introduction Organisations Principles Identifying the Current State of The Organisation Defining Lean Principles in An Organisation Measuring the Gap Five Phases of Changing the Organisation And More.. Module 3: The Five Principles of Lean The Five Principles of Lean Module 4: Value and Waste What is Value? Value-Added Activities (VA) No-Value-Added Activities (NVA) What Is Muda or Waste? What is Mura? What is Muri? Causes of Muri Different Ways to Deal with Muri And More.. Module 5: Value Stream Mapping (VSM) Introduction to Value Stream Map (VSM) Benefits of Value Stream Map (VSM) The Purpose of a Value-Stream Map The People Who Use a Value Stream Map Takt and Cycle Time Generating the Map Map Reading Value Stream Mapping Process Managing with Maps Module 6: The Principles of Flow and Pull Understanding Flow The Seven Flows of Manufacturing Barriers to Flow Improving Flow Pull System Advantages of Using a Pull System Managing a Pull System What is continuous improvement? Tools and Techniques Module 7: Overview of Six Sigma What is Six Sigma? History of Six Sigma The Five Key Principles of Six Sigma Lean Six Sigma The Six Sigma methodologies Module 8: The Define Phase Project Planning Project Charter Voice of The Customer Critical-to-Quality Tree Module 9: The Measure Phase Process Definition Process Metrics The Process Baseline Module 10: The Analysis Phase Value Stream Analysis Root Cause Analysis Graphical Analysis Pareto Chart Box Plots Module 11: The Improve Phase Solutions Selection Matrix Cost Benefit Analysis Piloting A Solution Planning Implementation Module 12: The Control Phase Control Plan Visual Management SPC Charts Statistical Process Control Tests Celebration and Reflection Module 13: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 14: Effective Planning and Scheduling Work Breakdown Structure Estimation Process and Resources Alignment Project Planning The Purpose of Project Planning Project Planning Guide Project Goals Project Deliverables Project Schedule Support Plans Human Resource Plan Communications Plan Project Management Pitfalls Risk Management And More.. Module 15: Invoicing/Petty Cash Financial Record Keeping Invoice Types of Invoices Benefits of Online Invoicing What to include in an Invoice? Petty Cash Keeping Petty Cash Petty Cash Management Tips on Running a Petty Cash Fund Budgeting Types of Budgets Sales Budget Expense Budget Production Budget Manufacturing Budget Labor Budget Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Management (Delivery Manager Training) Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path After completing this course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Delivery Manager Training at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Delivery Manager Training at QLS Level 5 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Refine your receptionist skills with our specialized 'Receptionist Skills 2021 Course'. Stay updated with the latest techniques and strategies to excel in managing front desk operations, handling inquiries, and providing exceptional customer service. Whether you're a seasoned receptionist or new to the role, this course equips you with the essential skills needed to thrive in today's dynamic workplace. Enroll now to enhance your professionalism and make a lasting impression on visitors and clients.

Understanding the Xero accounting and bookkeeping software is essential for developing into a competitive profession and landing more jobs. Xero is one of the top programs that provide a dependable accounting package for all requirements as accounting is quickly moving into the digital realm, including tax submissions directly to your tax office. To give you the most comfortable and rich learning experience possible, this Xero Accounting course is divided into a number of in-depth segments. This master class in Xero accounting covers all necessary functions, including opening balances, posting customer invoices and credit notes to the sales and purchase ledger, entering supplier checks and recording customer receipts, submitting VAT returns, setting up and managing projects, and understanding debits and credits, so that anyone with any skill level could use the program with assurance. When you work as a Xero accountant or bookkeeper, there are constantly new skills to pick up and new knowledge to assemble. This course on the fundamentals of Xero accounting will adequately equip you to embrace all of the necessary skills and knowledge in this sector. Enrol today to begin your journey towards enhancing your possibilities by learning new skills and gaining knowledge. Learning Outcome Upon successful completion of the course, you will, Learn Xero at every level, from beginner to expert Understand to import or create contacts, input financial data, and switch from another program Be able to begin working with bills, bank accounts, fixed assets, invoices and other items straightway Resolve a bank account and learn how to set up petty cash Know how to prepare and check your VAT returns before submitting them manually or electronically Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Xero Accounting Complete Training materials. Then, from any internet-enabled device, access the training materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete this course in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Module 01: Getting Started Setting up / Creating Company Module 02: Setting up of the System Virtual Tour of Xero Accounts Add Business Bank Accounts and Cash Account Chart of Accounts and conversion balances Creating/Deleting (Tracking categories) Module 03: Customers and Suppliers Setting up Customers and Suppliers (Apply default settings) Create a Project Entering Purchase (Supplier Invoice), Purchase Credit Note, Purchase Order Entering Sales (Customer Invoice), Sales Credit Note, Sales Order Module 04: Fixed Assets Entering Fixed Assets (Asset Register) Inventory Module 05: Bank Payments and Receipts Bank Feed or Import a Statement Entering Bank Payments, Bank Receipts Internal Bank Transfer/Petty Cash Transfer/CC Payment Adding Repeating bill (DD/STO etc.) Cash Coding Module 06: Petty Cash Petty Cash Module 07: Bank Reconciliation Bank Reconciliation Module 08: Business Credit Card Account Business Credit Card Account Module 09: Aged Reports Aged Reports Module 10: Payroll and Journals Payroll and Journals Module 11: Vat Return Vat Return Module 12: Correction of Error Correction of Errors Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course should be taken by anyone who wants to understand more about Xero. You will gain a solid comprehension of the subject and improve your ability to understand the fundamental ideas. You can enrol in the course without any prerequisites, and you can access the course materials from anywhere in the world. This Xero accounting software training program has been created to develop your Xero accounting skills and the overall understanding of the software. It has no association with Xero Limited and operates independently. Please note, that the certificate you receive upon completion is CPD accredited and not an official Xero certification. Requirements The training program does not require any prior knowledge; everyone may participate! This Xero Accounting Complete Training is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path This Course is a valuable skill to have and is advantageous for professionals or careers in any field, including: Accounting Managers Accountants Bankers Finance Officer Payroll Officer In the UK, these professionals typically earn between £20,000 and £50,000 per year. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Overview This comprehensive course on Receptionist will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Receptionist comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Receptionist. It is available to all students, of all academic backgrounds. Requirements Our Receptionist is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 16 sections • 15 lectures • 06:34:00 total length •Introduction to Reception and Receptionist: 00:26:00 •Business Telephone Skills: 00:19:00 •Representing Your Boss and Company: 00:34:00 •Mail Services and Shipping: 00:25:00 •Travel Arrangements: 00:24:00 •Organising Meeting and Conferences: 00:24:00 •Time Management: 00:35:00 •Record Keeping and Filing Systems: 00:28:00 •Business Writing Skills: 00:40:00 •Organisational Skills: 00:25:00 •Communication Skills: 00:25:00 •Customer Service: 00:16:00 •Effective Planning and Scheduling: 00:46:00 •Invoicing/Petty Cash: 00:27:00 •Assignment - Receptionist: 00:00:00

Overview This comprehensive course on Administrative Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Administrative Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Administrative Management. It is available to all students, of all academic backgrounds. Requirements Our Administrative Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 18 lectures • 08:09:00 total length •Module 01: Introduction to Office Administration: 00:16:00 •Module 02: Skills of an Effective Administrator: 00:17:00 •Module 03: Business Etiquette: 00:21:00 •Module 04: Business Telephone Skills: 00:21:00 •Module 05: Representing Your Boss and Company: 00:36:00 •Module 06: Mail Services and Shipping: 00:27:00 •Module 07: Travel Arrangements: 00:26:00 •Module 08: Organising Meeting and Conferences: 00:27:00 •Module 09: Time Management: 00:37:00 •Module 10: Record Keeping and Filing Systems: 00:30:00 •Module 11: Business Writing Skills: 00:42:00 •Module 12: Organisational Skills: 00:27:00 •Module 13: Communication Skills: 00:27:00 •Module 14: Customer Service: 00:18:00 •Module 15: Effective Planning and Scheduling: 00:48:00 •Module 16: Invoicing/Petty Cash: 00:29:00 •Mock Exam - Administrative Management: 00:20:00 •Final Exam - Administrative Management: 00:20:00

Overview This comprehensive course on Admin, Secretarial & PA - Level 7 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Admin, Secretarial & PA - Level 7 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Admin, Secretarial & PA - Level 7. It is available to all students, of all academic backgrounds. Requirements Our Admin, Secretarial & PA - Level 7 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 21 sections • 21 lectures • 07:10:00 total length •Introduction to Personal Assistant: 00:20:00 •Introduction to Office Administration: 00:17:00 •Skills of an Effective Administrator: 00:18:00 •Introduction to Reception and Receptionist: 00:29:00 •Business Telephone Skills: 00:21:00 •Representing Your Boss and Company: 00:25:00 •Business Etiquette: 00:19:00 •Mail Services and Shipping: 00:26:00 •Travel Arrangements: 00:22:00 •Organising Meeting and Conferences: 00:19:00 •Diary Management and Note taking: 00:21:00 •Time Management: 00:25:00 •Record Keeping and Filing Systems: 00:24:00 •Business Writing Skills: 00:25:00 •Organisational Skills: 00:19:00 •Communication Skills: 00:19:00 •Customer Service: 00:22:00 •Effective Planning and Scheduling: 00:39:00 •Invoicing/Petty Cash: 00:20:00 •Assignment - Admin, Secretarial & PA - Level 7: 2 days •Workbook - Admin, Secretarial & PA - Level 7: 00:00:00

Overview This comprehensive course on Online Veterinary Medicine Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Online Veterinary Medicine Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Online Veterinary Medicine Course. It is available to all students, of all academic backgrounds. Requirements Our Online Veterinary Medicine Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.   Course Curriculum 22 sections • 22 lectures • 12:29:00 total length •Introduction to Veterinary Medicine: 00:16:00 •Making a Diagnosis: 00:24:00 •The Physical Examination: 00:27:00 •The Medical History: 00:13:00 •Biosecurity and Infection Control: 00:21:00 •Practical Antimicrobial Therapeutics: 00:35:00 •Diseases of the Alimentary Tract: 00:38:00 •Diseases of the Liver and Pancreas: 00:38:00 •Diseases of the Cardiovascular System: 00:53:00 •Diseases of the Haemolymphatic and Immune Systems: 00:54:00 •Diseases of the Respiratory System: 00:45:00 •Diseases of the Urinary System: 00:44:00 •Diseases of the Nervous System: 00:54:00 •Diseases of the Musculoskeletal System: 00:46:00 •Diseases of the Skin, Eye, Conjunctiva, and External Ear: 01:01:00 •Diseases of the Mammary Gland: 00:28:00 •Decision Making in Veterinary Emergency Medicine: 00:20:00 •Veterinary Herbal Medicine: 00:27:00 •Clinical Procedures: 00:23:00 •Diagnostic Procedures: 00:49:00 •Veterinary Medicine for Exotic Pets, Zoo and Wildlife Species: 00:33:00 •Assignment - Online Veterinary Medicine Course: 00:00:00

Overview Turn your love of animals towards a role that can help save and preserve their lives by training in Vet Assistant practises. This Level 5 Diploma in Veterinary Assistant course will teach you to join emotional and practical skills, and be able to work in a Vet surgery or animal shelter. The collection of learning modules that will be made available is designed to tutor you in a wide range of skills. You will learn how to handle all types of pets and animals safely, understand their nutritional needs and behaviour, work with a professional Vet, react in medical emergencies, and counsel worried owners. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 5 Diploma in Veterinary Assistant. It is available to all students, of all academic backgrounds. Requirements Our Level 5 Diploma in Veterinary Assistant is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 26 lectures • 18:40:00 total length •Module 01: The Development of Veterinary Medicine: 01:30:00 •Module 02: Naming And Classifying Animals: 00:20:00 •Module 03: The Cell: 00:45:00 •Module 04: Tissues: 01:00:00 •Module 05: Connective Tissue: 01:00:00 •Module 06: Muscle Tissue and Nervous Tissue: 00:20:00 •Module 07: Tissue Healing And Repair: 00:30:00 •Module 08: The Skin: 00:35:00 •Module 09: Bone: 00:40:00 •Module 10 : The Skeleton: 00:35:00 •Module 11: Describing Disease Occurrence: 01:30:00 •Module 12: Cardiovascular System: 01:00:00 •Module 13: Respiratory System and Lymphatic System: 00:35:00 •Module 14: The Gut and Digestion: 00:45:00 •Module 15: Urinary System and Reproductive System: 01:00:00 •Module 16: Nervous System, Senses and Endocrine System: 01:00:00 •Module 17: Nutrients: 01:00:00 •Module 18: Metabolism: 01:00:00 •Nervous System, Senses and Endocrine System Part - 01: 00:37:00 •Nervous System, Senses and Endocrine System Part - 02: 00:36:00 •Nervous System, Senses and Endocrine System Part - 03: 00:22:00 •Nutrients Part 1: 00:31:00 •Nutrients Part 2: 00:30:00 •Metabolism Part 1: 00:29:00 •Metabolism Part 2: 00:30:00 •Assignment - Level 5 Diploma in Veterinary Assistant: 00:00:00

Overview This comprehensive course on Oil & Gas : Markets Trading Pricing & Economic Framework Level 2 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Oil & Gas : Markets Trading Pricing & Economic Framework Level 2 comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Oil & Gas : Markets Trading Pricing & Economic Framework Level 2. It is available to all students, of all academic backgrounds. Requirements Our Oil & Gas : Markets Trading Pricing & Economic Framework Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 51 lectures • 01:55:00 total length •Introduction: 00:04:00 •A marker price: 00:02:00 •Different strategies: 00:02:00 •Introduction: 00:01:00 •The 1970s : Long term contracts: 00:02:00 •The 1980s : The development of spot markets: 00:02:00 •The netback contracts: 00:05:00 •The 1990s : The development of financial markets: 00:02:00 •Introduction: 00:01:00 •The different types of agreements: 00:03:00 •Crude oil price setting mechanism: 00:02:00 •Product price setting mechanism: 00:02:00 •Barter agreements: 00:01:00 •Single cargo sales: 00:02:00 •Long term contracts: 00:02:00 •Definition: 00:02:00 •Spot markets in the world: 00:02:00 •Operators on the spot markets: 00:01:00 •The balance between crude oil and product prices: 00:02:00 •Spot transactions: 00:02:00 •The Brent market: 00:02:00 •The Brent crude oil: 00:01:00 •Price transparency: 00:03:00 •Indexing crude oil prices : The adjustment factor: 00:03:00 •Indexing crude oil prices : Reference indices: 00:02:00 •Indexing crude oil prices : The price timing: 00:06:00 •The limitation of the system: 00:03:00 •Example #1 : The Rotterdam products market: 00:03:00 •How prices are reported: 00:02:00 •The forward market: 00:03:00 •The principle of cover: 00:02:00 •Speculation: 00:01:00 •The players on the forward markets: 00:01:00 •Dated Brent and 15 Day Brent: 00:05:00 •The limitations of the forward markets: 00:01:00 •The historical development of the petroleum exchanges: 00:03:00 •Futures contracts: 00:01:00 •How the markets work : Generalities: 00:02:00 •How the markets work : The clearing house: 00:01:00 •How the markets work : The deposit: 00:01:00 •How the markets work : The margin call: 00:01:00 •The participants: 00:04:00 •Pricing structures : Backwardation and Contango: 00:02:00 •The limitations of the futures markets: 00:07:00 •The definition of an option: 00:01:00 •Example of the use of an option : Call option: 00:02:00 •Example of the use of an option : Put option: 00:01:00 •The cost of an option: 00:02:00 •The definition of a swap: 00:01:00 •Example of the use of a swap: 00:04:00 •Course conclusion: 00:02:00