Imagine being able to understand human behaviour and emotions, and use that knowledge to improve your personal and professional relationships. Our Behaviour Management & Emotional Intelligence course offers just that, by providing you with a comprehensive understanding of human behaviour, intelligence, emotions, and communication. With this course, you can develop practical skills to manage your emotions and those of others, leading to better teamwork and communication. Whether you are a business professional, educator, or parent, this course offers valuable insights into human behaviour and emotional intelligence. By enrolling in this course, you will learn about the evolutionary perspective of human behaviour, variations in intelligence, learning and conditioning, and much more. Our course also covers the neuro-linguistic programming (NLP), an effective tool to change negative behaviours and improve communication. With Behaviour Management & Emotional Intelligence course, you can master the art of influencing and understanding people, leading to a more productive and fulfilling life. Learning Outcomes: After completing this course, you will be able to: Understand basic psychological processes and human behaviour Analyse variations in human intelligence and their impact on behaviour Apply learning and conditioning principles in real-life situations Understand the importance of language and communication in human interactions Develop strategies for managing stress, anger and conflict Apply the principles of emotional intelligence to improve personal and professional relationships Along with the Behaviour Management & Emotional Intelligence course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Module Attributes: Each topic has been developed to provide more information in less time. This makes it easier for students to grasp the fundamental concept and apply it to a variety of situations. Course Curriculum Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals looking to improve their communication and leadership skills Educators looking to enhance their understanding of student behaviour and improve classroom management Parents looking to improve their relationship with their children and manage emotions more effectively Anyone interested in gaining a comprehensive understanding of human behaviour and emotional intelligence Requirements To enrol in this Behaviour Management & Emotional Intelligence course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Behaviour Management & Emotional Intelligence. Human Resources Manager - £40,000- £60,000 Social Worker - £32,000- £60,000 Teacher - £30,000- £60,000 Sales Manager - £35,000 - £60,000 Customer Service Manager - £30,000 - £70,000 Psychologist - £36,000- £70,000 Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £10.79 Get a CPD accredited Hardcopy certificate for Free. After successfully completing this Behaviour Management & Emotional Intelligence course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is Free and international students need to pay £9.99 to get their hardcopy certificate.
In the business world, the first step in applying for employment is to submit a CV for the perspective to review. A CV (curriculum vitae) is usually one or two-page document, which gives a detailed but concise overview of your past employment skills and abilities, educational history, and your personal profile. Since the CV is the first thing your employer will see, it's really important to make sure your CV has a positive impact and shows exactly why they should employ you. In this course, we're going to learn how to put together an attractive CV from scratch. You'll learn about different parts that you will need to include in your CV and will also cover up some key phrases employers look for. Another useful thing we will be looking at is some of the common mistakes that people make, so you can avoid them and stand out from the crowd. This course will help you to develop a standout CV fit for any job. So, Good luck. This CV Writing training course consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device.
This course navigates the intricacies of healthcare delivery models worldwide. Uncover features, efficiency, and the impact of cultural, political, and legal factors. Assess stakeholder roles and implications for sustainable global healthcare systems. After the successful completion of the course, you will be able to learn about the following,⦠Identify and describe the main features of different healthcare delivery models.⦠Analyze the performance and efficiency of different healthcare delivery models.⦠Examine the impact of cultural, political, and legal factors on the design and implementation of healthcare delivery models.⦠Evaluate the role of stakeholder groups.⦠Discuss the implications of these factors for the design, management, and sustainability of healthcare delivery models and systems, both domestically and globally. Analyze and describe various healthcare delivery models, evaluating their performance and efficiency. Investigate the influence of cultural, political, and legal factors on design and implementation. Explore stakeholder roles and implications for the sustainable management of healthcare systems globally. This course offers a comprehensive exploration of key factors shaping healthcare markets globally. From understanding diverse health systems to analyzing health workforce management, service provision, and health equity, participants gain a nuanced perspective on the complexities and nuances of international healthcare. The course employs an analytical approach to dissect health systems across countries, fostering a holistic understanding of the dynamic healthcare landscape. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Healthcare Delivery Models Around the World Self-paced pre-recorded learning content on this topic. Healthcare Delivery Models Around The World Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Global Health Policy Analyst Healthcare System Strategist International Healthcare Consultant Cross-Cultural Healthcare Manager Healthcare Policy Researcher Global Health Program Coordinator Health Systems Analyst Healthcare Strategy Planner International Health Services Manager Global Health Operations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Description Neuro Linguistic Programming Diploma The focus of the Neuro linguistic programming diploma (NLP) is on the untapped ability of the human mind to analyse and control thoughts, both conscious and unconscious alike. Human beings have the unique ability to question who they are, what they do and the manner in which they think and also make proactive and positive decisions based on possible actions and the consequences those actions could bring about. NLP goes a step further by placing its focus on the way in which people organize their thoughts, feelings, language and behaviour to produce the results they do. Proficient NLP practitioners have the ability to think, act and approach life from a perspective that is entirely different from others. This Neuro Linguistic Programming Diploma (NLP) Course has been designed to help those who look forward to developing their personal and professional lives to higher levels. This accredited course's teaching affects the professional, social, domestic and personal areas of a person's life. The achievement of the most important goals becomes notably easier when you learn how to control proactively your thought and behaviour processes.NLP is a considered a compelling subject due to the potential power it holds and its being relevant to people from all circumstances. Irrespective of your present professional position and future aspirations, your dreams could be achieved by enrolling in this Diploma in Neuro Linguistic Programming (NLP) Course. Be it an employee or an aspiring employee, business owner or manager, by harnessing the power of NLP, your potential increases and takes you a step closer to achieving your dreams. What you will learn 1.Introducing NLP 2.Basic assumptions of NLP 3.Examining the mind 4.Pushing the communication buttons 5.Creating rapport 6.Dropping anchors 7.Working with the logical levels 8.Improving life 9.Understanding the mind 10.Applications of NLP Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description This diploma in Bereavement and Grief Counselling focuses on loss and death and explains how it affects individuals. The main focus of the course is issues concerning mourning, grief and bereavement. Bereavement and Grief Counselling diploma see death from the perspective of the dying as well as the bereaved. Up on completing the course, you will be equipped with skills and experience to understand, support and handle those surviving a loss and death. If you would like to care for those coping with grief and bereavement, this course in Bereavement and Grief Counselling would be ideal for you. There are plenty of career opportunities after completing this diploma. You can care for the terminally ill and their families. You could also serve as counsellors for those affected by deaths such as police officers and fire personnel. You could also work in tandem with childhood educators, teachers, paramedics, social workers and volunteers. The main aspect of the Diploma in Bereavement and Grief Counselling is the clinical and pastoral aspects of bereavement counselling. If you are already a counsellor, this course would help immensely when you have to work with bereaved clients. In other words, you could extend your service to anyone who may be trying to cope with the issues of bereavement and loss. The main task of a grief counsellor would be to help and support a mourning person to pass through the stages of grief smoothly. The counsellor would help the person acknowledge his or her loss and talk about it. What you will learn 1: Bereavement 2: Attachment, Loss, and the Experience of Grief 3: Understanding the mourning process 4: Mediators of Mourning 5: Facilitating Uncomplicated Grief 6: Counseling Principles and Procedures 7: Complicated Grief Reactions 8: Grieving Losses 9: Grief and Family System 10: Training for Grief Counseling Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Ergonomics Diploma Ergonomics evolves along with Human Factors, as the two professions intertwine and develop together as they gain more and more attention, with greater emphasis being placed on a holistic approach towards design that is centred around humans. Different companies and organisations have begun to see how valuable human factors are and their role in designing products and services in ways that will optimise user experience and usability. Because of their skills, ergonomists and human factors experts have become crucial players in the design process of many things. Their knowledge of the interactions between systems, technology, and humans provides a beautiful insight that leads to applying the systems approach to design. Elearncollege is offering a new Diploma course in Ergonomics. It is suitable for practitioners from different fields of study like health and safety, design, healthcare, architecture, engineering, computing, and many more. The top researchers in ergonomics have developed the Ergonomics Diploma course. It will provide information about the experience and skills required to apply ergonomics in different settings in the real world. The mode of learning for the Ergonomics Diploma course is online. It is designed to help you broaden your knowledge and advance it to develop a deep specialist-level comprehension of systems approaches when applied in various areas like healthcare and behaviour change using optional modules you can choose from. Highly qualified human factors specialists and ergonomists have contributed to the design of this Ergonomics Diploma course. It will equip you with the knowledge and skills required to deal with the demands of professions in human factors. What you will learn 1: Introduction 2: Basic Human Physiology and Anatomy 3: Human Element 4: Anthropometry 5: Cognitive Perspective of Design 6: Psychological Factors 7: Data collection and evaluative methods 8: Digital Human Model and Handling Materials 9: Ergonomic Economy 10: Environmental And Social Factors Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Dive into the enriching world of mental health and behavioural science with our meticulously crafted bundle: "Youth Mental Health, Psychological Wellbeing, and Behaviour Management." This comprehensive bundle gives you a thorough understanding of Youth Mental Health, Psychological Wellbeing, and Behaviour Management, emphasizing theoretical insights. Embark on a compelling journey with our three QLS-endorsed courses that explore Youth Mental Health, Psychological Wellbeing, and Behaviour Management. Completion of these courses earns you a hardcopy certificate, solidifying your theoretical proficiency in these key areas. To enrich your learning journey, this bundle includes five relevant CPD QS-accredited courses. Dive deeper into Meditation & Mindfulness, gain a fresh perspective on Mental Health with Positive Psychology, explore the nuances of Self-Help Psychology: Mental Freedom, understand the complexities of Addiction and Mental Health - Dual Diagnosis, and unravel the Psychology of Anxiety and Stress. Key Features of the Youth Mental Health, Psychological Wellbeing and Behaviour Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Youth Mental Health, Psychological Wellbeing and Behaviour Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Youth Mental Health QLS Course 02: Psychological Wellbeing QLS Course 03: Behaviour Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Meditation & Mindfulness Course 02: Mental Health with Positive Psychology Course 03: Self-Help Psychology: Mental Freedom Course 04: Addiction and Mental Health - Dual Diagnosis Course 05: Psychology of Anxiety and Stress In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Youth Mental Health, Psychological Wellbeing and Behaviour Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Ready to enhance your knowledge of Youth Mental Health, Psychological Wellbeing, and Behaviour Management? Embark on this educational journey today! Learning Outcomes: Gain theoretical knowledge about Youth Mental Health and Psychological Wellbeing. Learn about the theory behind Behaviour Management. Gain theoretical insights into Meditation & Mindfulness. Learn how to use Positive Psychology to improve mental health. Understand the concept of Self-Help Psychology: Mental Freedom. Gain insights into the complexities of Addiction and Mental Health - Dual Diagnosis. Grasp theoretical knowledge about the Psychology of Anxiety and Stress. Our "Youth Mental Health, Psychological Wellbeing, and Behaviour Management" bundle offers a profound understanding of the intricacies of mental health and behaviour management. We combine three QLS-endorsed and five CPD QS-accredited courses, to offer an in-depth theoretical exploration into these critical areas of study. Embark on an insightful journey that deepens your understanding of Youth Mental Health, Psychological Wellbeing, and Behaviour Management, and lays a solid foundation for your pursuit of a career in these fields. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring professionals in mental health and behavioural science fields. Individuals looking to enhance their theoretical knowledge of psychological wellbeing. Anyone interested in gaining a deeper understanding of youth mental health. Those interested in learning about behaviour management. Career path Youth Mental Health Specialist - £30,000 - £50,000 per year. Psychological Wellbeing Practitioner - £25,000 - £37,000 per year. Behaviour Management Coordinator - £23,000 - £40,000 per year. Meditation & Mindfulness Coach - £20,000 - £45,000 per year. Mental Health Counsellor - £22,000 - £48,000 per year. Stress and Anxiety Therapist - £25,000 - £45,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
***24 Hour Limited Time Flash Sale*** Logistics, Supply Chain & Port Management (QLS) Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Immerse yourself in the dynamic world of Logistics, Supply Chain & Port Management with our comprehensive 8-course bundle! This package is loaded with three QLS-endorsed courses: Port Management, Logistic Management, and Supply Chain Management, all pivotal to understanding the modern logistics landscape. Elevate your knowledge further with five additional CPD QS accredited courses, each of them complementing and enhancing your logistics and management capabilities. These courses include: Transport Manager, Import/Export, Commercial Law, Logistic Management, and Warehouse Management Diploma. Experience the unique blend of theoretical knowledge, strategic insights, and core competencies that these courses offer. Each QLS-endorsed course comes with a hardcopy certificate, reinforcing your credentials and amplifying your professional appeal. Our meticulously designed CPD QS accredited courses provide a comprehensive understanding of pertinent aspects, empowering you to navigate through complex logistics, supply chain, and port management scenarios. Key Features of the Logistics, Supply Chain & Port Management (QLS) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Logistics, Supply Chain & Port Management (QLS) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Port Management QLS Course 02: Logistic Management QLS Course 03: Supply Chain Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Transport Manager Course 02: Import/Export Course 03: Commercial law Course 04: Logistic Management Course 05: Warehouse Management Diploma In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Logistics, Supply Chain & Port Management (QLS) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Upon completion of this Logistics, Supply Chain & Port Management bundle, learners will be able to: Understand the principles and operations of Port, Logistic, and Supply Chain Management. Gain insights into the workings of Transport Management and its role in effective logistics. Grasp the complexities of Import/Export operations in global supply chains. Learn the fundamentals of Commercial Law and its application in logistics and supply chain. Obtain knowledge about Warehouse Management strategies and their impact on supply chain efficiency. Develop a holistic understanding of the logistical framework from a managerial perspective. Understand the benefits and challenges of logistics, supply chain, and port management in a global context. Each course within this bundle meticulously covers key areas, including Port Management, Logistic Management, and Supply Chain Management. Through these courses, you will understand the intricacies of port operations, logistical control, and efficient supply chain management strategies. Additionally, our CPD QS accredited courses provide an in-depth exploration of relevant areas such as Transport Management, Import/Export, Commercial Law, Logistic Management, and Warehouse Management. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring professionals seeking to step into logistics, supply chain, and port management fields. Current logistics and supply chain professionals looking to enhance their theoretical knowledge. Individuals interested in learning about global logistics and supply chain operations. Professionals looking to enhance their credentials with QLS-endorsed and CPD QS accredited courses. Career path Port Manager: £35,000-£70,000 Supply Chain Manager: £30,000-£60,000 Logistics Manager: £30,000-£60,000 Warehouse Manager: £25,000-£50,000 Import/Export Manager: £30,000-£60,000 Transport Manager: £30,000-£55,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
***24 Hour Limited Time Flash Sale*** Copywriting , Copyediting, Proofreading & Marketing Strategies for Business Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Delve into the vibrant world of written communication and marketing with our comprehensive course bundle on "Copywriting, Copyediting, Proofreading & Marketing Strategies for Business." The meticulously designed package features three QLS-endorsed courses providing a robust understanding of Copyediting & Proofreading, advanced Copywriting, and strategic Marketing for businesses. Upon completion, you will receive hardcopy certificates, certifying your newfound expertise. Furthering your learning journey, five additional CPD QS accredited courses focus on Freelance Writing, various facets of Creative Writing, and Content Management, thus offering a broader perspective on the diverse avenues of written communication and marketing. Equip yourself with the "Copywriting, Copyediting, Proofreading & Marketing Strategies for Business" bundle to explore the potential of compelling communication and successful marketing strategies. Key Features of the Copywriting , Copyediting, Proofreading & Marketing Strategies for Business Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Copywriting , Copyediting, Proofreading & Marketing Strategies for Business bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Copyediting & Proofreading QLS Course 02: Copywriting Level 5 Diploma QLS Course 03: Marketing Strategies for Business 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Certificate in Freelance WritingCourse 02: Creative Writing : Start Writing Your Own StoriesCourse 03: Creative Writing Course - NovelCourse 04: Content ManagementCourse 05: Creative Writing Course - Short Stories In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Copywriting , Copyediting, Proofreading & Marketing Strategies for Business courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Master the skills of Copyediting and Proofreading. Gain advanced knowledge of Copywriting. Understand the principles of Marketing Strategies for Business. Learn the essentials of Freelance Writing. Foster your creativity with lessons on Story and Novel Writing. Understand the role of Content Management in modern business. Develop your narrative skills with Short Story Writing. Unearth the potential of words and strategies with our encompassing course bundle. Starting with an in-depth exploration of Copyediting and Proofreading, you will learn to craft and refine powerful narratives. The advanced Copywriting course sharpens your persuasive writing skills, while the module on Marketing Strategies provides insights into the application of these skills in driving business growth. Further, the CPD QS accredited courses delve into various forms of creative and professional writing, including freelancing and content management, offering a well-rounded understanding of the field. Whether you wish to create captivating stories or effective business content, this course bundle will equip you with the theoretical knowledge to do so. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring or existing professionals in the field of Copywriting, Copyediting, and Proofreading. Individuals interested in developing effective Marketing Strategies for business. Aspiring creative writers seeking structured learning. Professionals aiming to enhance their content management skills. Career path Copywriter - average salary in the UK: £25,000 - £45,000 Copyeditor/Proofreader - average salary in the UK: £22,000 - £35,000 Marketing Strategist - average salary in the UK: £30,000 - £55,000 Freelance Writer - average salary in the UK: £20,000 - £40,000 Content Manager - average salary in the UK: £30,000 - £50,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC! This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process. A key concern and significant risk for financial institutions remain the possibility of unknowingly becoming complicit in money laundering actions, where illegitimate money is moved into legitimate institutions. In order to mitigate such risk, FIs have strengthened their internal control systems by increasingly making use of Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements, as part of their anti-money laundering (AML) strategies. Study method Distance learning, self-paced Duration 25 hours Access to content 360 days Certification Certificate in Know Your Customer & Customer Due Diligence Additional info Exam(s) / assessment(s) is included in price Description About the Certificate KYC/CDD is a critical element for effectively managing the risks posed by potential clients (thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk) and possible dubious actions by existing customers that need to be regularly reassessed. This certificate course provides essential knowledge for KYC and CDD procedures which are key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Effective KYC/CDD involves knowing a customer’s identity and their financial activities, ongoing monitoring of business activities, and identifying and mitigating the AML/CFT risk a business relationship may pose on the regulated entity. Expected Learning Outcomes • Understand the importance of adopting effective KYC/CDD policies and procedures in a regulated entity • Review international guidance on the essential elements of KYC standards and the applicable regulatory framework • Have the ability to establish and maintain a solid KYC/CDD programme • Successfully assess the different levels of KYC/CDD that can be applied by an entity • Efficiently deal with higher risk situations and cases in an effective manner • Have a practical perspective on the adverse effects that can result from lack of efficient KYC/CDD procedures Topics covered • An introduction to KYC/Customer Due Diligence (CDD) • The value of Customer Due Diligence (CDD) • CDD: Establishing and maintaining a strong CDD programme • CDD in higher risk situations and record keeping requirements • AML Case Studies Format • Register at any time for this online, open Certificate • Study in your own time and at your own pace (you have up to 3 months to complete) • Assessed by online multiple-choice exam What is included • 25 hours of self-paced online interactive learning including analysis of 7 practical case studies • 1-year free AGRC membership • Online Exam and AGRC Certificate Who is this course for? This course is addressed to all individuals who practice KYC, CDD as well as Anti-Money Laundering such as Compliance/AML Managers in Banks, Investment Firms, Investment Funds, Trust Service Corporate Providers and Lawyers. Requirements No previous knowledge or experience is required though it is assumed that participants have good knowledge of English and sound educational background Career path Head of Back Office, Head of Customer Support, Compliance Assistant, Compliance Officer, AML Officer, MLRO.