7859 Personal Development courses

Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate! This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies. This course will help participants to: Understand the basics of negotiation Develop negotiating skills Increase their business acumen Develop their communication skills Learn the models, techniques and tools for an effective negotiation Identify the barriers to agreements Close the deal 1 What is negotiation? Key skills for negotiation Types of negotiation Win-lose negotiations versus Win-win negotiations Wise agreements and Principled Negotiation 2 Four key negotiating concepts BATNA - Best alternative to negotiated agreement Setting your reservation price ZOPA - Zone of possible agreement Creating and trading value 3 Business acumen Understanding pricing, gross margins and profit Knowing the key points on which to negotiate 4 A Four Phase Model for negotiation Nine steps to successful planning Discussing a deal - creating and claiming value Making and framing proposals Bargaining for the winning deal 5 Effective communication Effective questioning Active listening skills Understanding and interpreting body language Barriers to effective communication 6 Understanding influence and persuasion Influencing strategies Ten proven ways to influence people Six universal methods of persuasion Understanding why people do business with other people 7 Negotiating tactics Tactics for win-lose negotiations Tactics for win-win negotiations Effective team negotiating Understanding and using powerv What do you do when the other side has more power? 8 Barriers to agreement Common barriers to agreement The Negotiators Dilemma Dealing with die-hard negotiators Dealing with lack of trust 9 Potential barriers to cross-border agreements Understanding business methods and practice in other cultures Figuring out who has the power and who makes decisions Recognising and dealing with cultural differences What's OK here might not be OK there 10 Closing the deal Four steps to closing the winning deal

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

The Journey of Leadership: Lessons from Relationships, Foundations and Failures For over thirty years Ed Hoffman was responsible for designing, developing and implementing an integrated system of learning, engagement and building expertise in the execution of complex NASA projects. Appointed to establish a Program Project Management Initiative shortly after the Challenger disaster, Dr. Hoffman would spend thirty-three years at NASA, founding the NASA Academy of Program Project and Engineering Leadership (APPEL), and serving as the first NASA Chief Knowledge Officer (CKO). Typically, there are questions of what lessons have been learned from a long career. This presentation will be a simple sharing of a few personal stories and seeking to understand leadership from the lens of important patterns. Leadership is a journey that offers constant possibilities for self-awareness and gaining knowledge. This talk will be a personal sharing of real stories and an exploration of the leadership journey. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Generating Trust for Global Virtual Teams Within and Outside Our Teams Co-locating teams in a Global Organisation is becoming more and more challenging. Large companies now have a global footprint working across multiple time zones and multiple languages to deliver complex projects. There is an increasing need for effective virtual working, utilising modern technologies to drive decision making and project delivery. It is even more important as leaders, through all this virtuality, to build strong relationships and trust within and outside our teams, whilst continuing to develop our people to deliver our projects. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Generating Trust for Global Virtual Teams Within and Outside Our Teams Co-locating teams in a Global Organisation is becoming more and more challenging. Large companies now have a global footprint working across multiple time zones and multiple languages to deliver complex projects. There is an increasing need for effective virtual working, utilising modern technologies to drive decision making and project delivery. It is even more important as leaders, through all this virtuality, to build strong relationships and trust within and outside our teams, whilst continuing to develop our people to deliver our projects. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Leading and Managing Change Change moves people out of their comfort zones. It is essential for growth, but it also causes disruptions that can diminish our ability to envision a clear and positive future. To effectively lead organizational change, you must understand both the dynamics of change and the emotional impact it has on everyone it touches. This presentation introduces an Integrated Change Leadership model that equips you to move people in a new direction, providing ongoing support and guidance in the face of uncertainty. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Intentionally Strategic Many organizations struggle to focus. Dr. Zeitoun finds this to be the case regardless of industries, geographies, complexity, or even their level of operational maturity. Being intentionally strategic requires courage; systems view capacity; and immense appetite for true listening and learning. In this presentation, Dr. Zeitoun will share his insights for maturing the dialogue amongst executives and organizational leaders, intentionally developing their strategic mindset, adn for creating the culture of passionate willingness to have the tough crucial discussions. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Journey of Leadership: Lessons from Relationships, Foundations and Failures For over thirty years Ed Hoffman was responsible for designing, developing and implementing an integrated system of learning, engagement and building expertise in the execution of complex NASA projects. Appointed to establish a Program Project Management Initiative shortly after the Challenger disaster, Dr. Hoffman would spend thirty-three years at NASA, founding the NASA Academy of Program Project and Engineering Leadership (APPEL), and serving as the first NASA Chief Knowledge Officer (CKO). Typically, there are questions of what lessons have been learned from a long career. This presentation will be a simple sharing of a few personal stories and seeking to understand leadership from the lens of important patterns. Leadership is a journey that offers constant possibilities for self-awareness and gaining knowledge. This talk will be a personal sharing of real stories and an exploration of the leadership journey. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Unlock the power of understanding with our comprehensive Mental Health First Aider Training bundle, meticulously designed eight courses that equip you with vital insights into mental health. This Mental Health First Aider Training bundle encompasses eight courses that delve into the heart of mental health awareness. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Mental Health First Aid Certification Course 02: Mental Health Nursing Course 03: Concussion and Brain Injury Awareness Course 04: Mental Health Support Worker Course 05: Advanced Diploma in Psychology Course 06: Counselling Skills Training Course 07: Substance Abuse & Mental Health Interventions Course 08: Addiction and Mental Health - Dual Diagnosis Explore crucial insights into psychological health, master empathetic communication techniques, and gain proficiency in effective intervention strategies. With a focus on substance abuse, dual diagnosis complexities, and brain injury awareness, this Mental Health First Aider Training bundle equips you to be a reliable pillar of support. Enrol now and make a difference! Learning Outcomes Recognize early signs of distress and provide empathetic support. Communicate effectively with individuals facing mental health challenges. Intervene in cases of substance abuse and dual diagnosis. Understand the impact of concussions and brain injuries. Assist as a proficient Mental Health Support Worker. Utilise psychology and counselling skills to offer guidance and support. The Mental Health First Aider Training bundle responds to the growing need for informed allies to bridge the gap between mental health issues and meaningful assistance. Positioned as an oasis of knowledge, this Mental Health First Aider Training bundle encompasses a series of courses, each tackling crucial aspects of mental health with precision and depth. From mastering empathetic communication to unravelling the intricacies of substance abuse and dual diagnosis scenarios, the courses lay a robust foundation. So "how" can you make a tangible impact? The Mental Health First Aider Training bundle arms you with techniques enabling you to identify signs of distress and offer empathetic support effectively. It's a transformational solution for anyone looking to contribute positively to the lives of those facing mental health challenges. The promise of this Mental Health First Aider Training bundle lies in its potential to equip you with the expertise to be an empathetic pillar of support. By embracing the knowledge gleaned from these courses, you're pledging to be a reliable source of understanding and assistance, empowering individuals on their mental health journeys. Your commitment to learning and compassion will create a ripple effect, fostering a culture of empathy and well-being. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Compassionate supporters. Practical solution seekers. Effective communicators. Substance abuse interveners. Brain injury informers. Future Support Workers. Career path Mental Health Support Worker: £21,000 - £26,000 annually Substance Abuse Counsellor: £23,000 - £30,000 annually Community Outreach Worker: £20,000 - £25,000 annually Mental Health Advocate: £25,000 - £30,000 annually Rehabilitation Counsellor: £24,000 - £32,000 annually Crisis Intervention Specialist: £22,000 - £28,000 annually Social Services Coordinator: £23,000 - £28,000 annually Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Are you ready to embark on an enlightening journey of wisdom with the Autism bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Autism, Cognitive Approaches & Parenting Skills. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 1: Autism Diploma Course 2: Child Psychology Diploma Course 3: Deaf Awareness Course 4: Autism in Early Childhood Course 5: Speech and Language Therapy Course 6: Advanced Parenting Skills Course 7: Dyslexia Course 8: ADHD Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Autism, Cognitive Approaches & Parenting Skills bundle illuminate your path to wisdom. The Autism, Cognitive Approaches & Parenting Skills bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Autism, Cognitive Approaches & Parenting Skills package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Autism bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Autism, Cognitive Approaches & Parenting Skills community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Autism, Cognitive Approaches & Parenting Skills Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Autism bundle. Establish robust bases across each course nestled within the Autism bundle. Decipher intricate concepts through the articulate content of the Autism bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Autism, Cognitive Approaches & Parenting Skills bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Autism bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Autism, Cognitive Approaches & Parenting Skills bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Autism bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Autism bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Autism journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Autism, Cognitive Approaches & Parenting Skills Bundle. Career path Armed with the Autism, Cognitive Approaches & Parenting Skills bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Autism bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99