Name: PERSONAL DEVELOPMENT
Price: 110 GBP
Availability: InStock

Wakefield

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

For the better part of everyday, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. 

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Learning Objectives:

This workshop will help teach participants how to: 
Identify common communication problems that may be holding them back
Develop skills in asking questions
Identify what their non-verbal messages are telling others
Develop skills in listening actively and empathetically
Enhance their ability to handle difficult situations
Deal with situations assertively

Agenda:

Module One: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication

Module Two: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

Module Three: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed

Module Four: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module Five: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary

Module Six: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module Seven: Asking Good Questions
Open Questions
Closed Questions
Probing Questions

Module Eight: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies

Module Nine: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Module Ten: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using "I" Messages

Module Eleven: Wrapping Up
Words from the Wise

Target Audience:

Anybody who is interested in learning Communication Strategies Skills.

Mangates

Communication Strategies 1 Day Workshop in Wakefield


The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Harrogate

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

10 Soft Skills You Need 1 Day Training in Harrogate

Building Better Careers with Soft Skills: 1-Day Workshop in Harrogate

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Events do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event. They will touch on planning and administrative techniques that will give them the confidence to run an engaging event that will leave a positive and lasting impression on each attendee.
With our Event Planning workshop y,our participants will explore ways to work with vendors, security, technicians, and wait staff. They will touch on different event types such as awards ceremonies, charity events, and business conferences. By utilizing the correct skill set you will be provided the details to pull off a successful event.
Target Audience:
Anybody who is interested in learning Event Planning Skills
Learning Objectives:
By the end of the course, participants will be able to understand:
Types of Events
Brainstorming
Types of Entertainment
Support Staff
Technical Staff
Vendors
Finalize the Plan
Administrative Tasks
Get Organized
Post Event Activities
Wrapping Up
Agenda:
Module One: Types of Events
Awards
Charity
Conferences and Seminar
Holiday
Case Study
Module One: Review Questions
Module Two: Brainstorming
Determine the Event’s Purpose
Determine a Theme
Write Down & Review Ideas
Determine a Date
Case Study
Module Two: Review Questions
Module Three: Types of Entertainment
Games
Activities
Speakers
Performers
Case Study
Module Three: Review Questions
Module Four: Support Staff
Security
Valet
Wait Staff
Clean up Crew
Case Study
Module Four: Review Questions
Module Five: Technical Staff
Visual Technician (lighting)
Media Technician (website, Facebook, etc.)
Audio Technician (Sound)
Specialized Electrical Equipment Technician (for performers)
Case Study
Module Five: Review Questions
Module Six: Vendors
Food
Equipment
Decorations and Furnishing
Photography/ Video
Case Study
Module Six: Review Questions
Module Seven: Finalize the Plan
Venue
Registration
Entertainment
Cuisine and Decor
Case Study
Module Seven: Review Questions
Module Eight: Administrative Tasks
Create a Budget
Branding and Marketing
Insurance and Permits
Contracts (for event staff, entertainment, rentals, and vendors)
Case Study
Module Eight: Review Questions
Module Nine: Get Organized
Form a Team
Timeline
Checklists
Backup Plans
Case Study
Module Nine: Review Questions
Module Ten: Post Event Activities
Survey
Share Media (photos and video)
Send Thank you Notes
Start planning the Next Event!
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

Event Planning 1 Day Training in Wakefield

The Ultimate Guide to Event Planning - 1 Day Workshop in Wakefield

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course  Overview:
This report writing training is aimed at people who are new to report writing or who need to improve their report writing skills. As you would expect from us, this is not a programme covering theory alone. You are expected to put into practice what they are learning as they go through the day.
This training will help you to develop the report writing skills of your participants and ensure you deliver a successful report writing training course.
Course Topics:
Section One – Introduction to Report Writing
This section covers the key principles of report writing and lays the foundation for the remainder of the day’s activities. Topics covered include:
 Why a report?
Why are some reports ineffective?
Basic Principles of Report Writing
Structure of Business Reports
Section Two – Plan and Prepare
This section looks at a number of techniques to help report writers prepare before                beginning the task of writing. Great emphasis is placed on planning and preparing. We consider this to be the key to effective report writing. Topics Include:
Purpose of the Report
Knowing your Readers
Generating Ideas
Sources of Information
The Extended Pyramid
Report Outline
Section Three – Write the Report
Participants work on an actual report or develop one from a brief provided by us.  This section builds on the principles already covered and we also cover topics such as:
Getting Started
Overcoming Writer's Block
Language
Section Four – Check and Edit
In this final section we consider the importance of checking and editing reports     before submitting. We suggest an approach that gives the best chance of ensuring that  participants present professional reports to their readers.
Participants get the opportunity to practice their checking techniques using the reports they produced earlier.
Course Feature:
By the end of this report writing training you will be able to:
Prepare and plan reports that meet their intended purpose
Produce reports that conform to an established and acceptable structure
Proofread and edit their reports effectively before submitting them to their intended readers
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Report Writing Skills.

Financial Reporting

Writing Skills

Report Writing 1 Day Training in Wakefield

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.
The Time Management workshop will cover strategies to help participants learn these crucial strategies. You will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We"ll cover all this and more during this workshop.
Learning Objectives:
After completing this course, the learners will be able to: 
Explore why time management issues arise
Improve ability to plan and prioritize work
The importance of setting clear goals
Minimize wasted time and distractions in the workplace
How to avoid being deflected from your priorities
Self-motivation as a time management tool
Dealing with unexpected events that steal time
Tools and techniques for effective delegation
How to say 'no' to some 'now' requests
Agenda:
Module One: Goal Setting
The Three P"s
S.M.A.R.T. Goals
Prioritizing Your Goals
Visualization
Module Two: Prioritizing Your Time
The 80/20 Rule
The Urgent Versus Important Matrix
Assertiveness
Module Three: Planning Wisely
Creating Your Productivity Journal
Maximizing the Power of Your Productivity Journal
The Glass Jar: Rocks, Pebbles, Sand, and Water
Chunck, Block, and Tackle
Ready, Fire, Aim!
Module Four: Tackling Procrastination
Why We Procrastinate
Nine Ways to Overcome Procrastination
Eat That Frog!
Module Five: Crisis Management
When the Storm Hits
Creating a Plan
Executing the Plan
Lessons Learned
Module Six: Organizing Your Workspace
Declutter
Managing Workflow
Dealing with Email
Using Calendars
Module Seven: Delegating Made Easy
When to Delegate
To Whom Should You Delegate?
How Should You Delegate
Keeping Control
The Importance of Full Acceptance
Module Eight: Setting a Ritual
What is a Ritual?
Ritualizing Sleep, Meals, Exercise
Examples of Rituals
Using Rituals to Maximize Time
Module Nine: Meeting Management
Deciding if a Meeting is Necessary
Using the PAT Approach
Building the Agenda
Keeping Things on Track
Making Sure the Meeting Was Worthwhile
Module Ten: Alternatives to Meetings
Instant Messaging and Chat Rooms
Teleconferencing
Email Lists and Online Groups
Collaborating Applications
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Learning Time Management Skills

Time Management 1 Day Training in Wakefield

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Contents:

In a survey carried out amongst experienced, middle and senior executives, designed to determine the things that they feared most, public speaking came out as number one. Death was eighth on the list! So, most of us would rather die than stand up and present!
This session will provide you with the ideas and techniques to help them feel more confident about presenting, and will help you to become an effective presenter.

Course Topics:

Problems and fears with Presentations – Looking at the past problems delegates have felt and seen with presentations. What their fears are and their likes and dislikes of presenting.

Qualities of an Effective Presenter – Identifying what makes a presenter good and analysing the skills required.

Planning a Presentation – Key considerations when planning a presentation and planning around the audience.

Structuring Your Presentation – Considering the attention span of an audience and structuring the session around this. Using the ‘Communicating to Convince’ model to structure the presentation.

Opening Attention Grabbers – How to start a session with a bang.

Using Visual Aids – The do’s and don’ts regarding visual aids and making them effective.

Presentation Models and Tools – Identifying alternatives to PowerPoint.

Presentation style – Considering their style, including; mannerisms, gestures, eye contact, voice and nerves.

Presentation Practice – A chance to test their presenting skills and provide feedback in a safe environment.

Course Feature:

At the end of this presentation skills training course you will be able to:

Plan a presentation keeping the audience in mind
Develop clear objectives for their presentation
Use ‘attention grabbers’ to enhance their opening
Develop effective visual aids
Use several different methods and tools for presenting
Use positive presentation style behaviours
Practice their skills of presenting

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Presentation Skills.

Presentation Skills 1 Day Workshop in Harrogate

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Public Speaking Skills

Public Speaking 1 Day Training in Harrogate

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Lunch and Beverages are included in a classroom session
Course Delivery: Classroom | Virtual Live
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Harrogate

















































Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Harrogate

Boost Customer Satisfaction: Join us 1 Day Training in Harrogate

London

Also known as Life Coaching, this area of coaching focuses on challenges that an individual can face in their day-to-day life, where their general mood and life satisfaction are negatively impacted. The majority of issues come up when our needs and wants are not met, and we struggle to address them in a healthy and productive way.&nbsp;By understanding the core of the issue, the coach supports you in developing strategies and specific behaviours that lead to different outcomes. Simply put, through structured conversation, the coach will guide you to understand your thinking process that enables certain behaviours.&nbsp;By challenging your core beliefs, thoughts and feelings, the coach gives you the tools to change your perception of the situation and enables you to restructure your thinking and come up with alternative approaches that result in more satisfactory outcomes.&nbsp;With sustained support obtained through a coaching programme, you will have step-by-step support in your journey towards a satisfactory and enhanced life experience.&nbsp;

Also known as Life Coaching, this area of coaching focuses on challenges that an individual can face in their day-to-day life, where their general mood and life satisfaction are negatively impacted. The majority of issues come up when our needs and wants are not met, and we struggle to address them in a healthy and productive way. 
By understanding the core of the issue, the coach supports you in developing strategies and specific behaviours that lead to different outcomes. Simply put, through structured conversation, the coach will guide you to understand your thinking process that enables certain behaviours. 
By challenging your core beliefs, thoughts and feelings, the coach gives you the tools to change your perception of the situation and enables you to restructure your thinking and come up with alternative approaches that result in more satisfactory outcomes. 
With sustained support obtained through a coaching programme, you will have step-by-step support in your journey towards a satisfactory and enhanced life experience. 


Integrative Coaching

Also known as Life Coaching, this area of the practice focuses on life satisfaction, motivation and aims to increase your general well-being. By taking a step back, you will be able to get a helicopter view of your situation and tackle individually the areas of concern with the right tools for you. 

PERSONAL DEVELOPMENT

General Admission

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC&trade;) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.What makes our ORSC&trade; series truly exceptional is that it&#39;s the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)!&nbsp;Your ORSC JourneyYou&rsquo;ll start the 5-Module ORSC&trade; journey b either completing:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fundamentals of ORSC&trade; or&nbsp;</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">ORS@Work (Organisation &amp; Relationship Systems at Work)</li></ul> All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.Following the introductory course, be it Fundamentals of ORSC or ORS@Work,&nbsp;you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course.&nbsp;We&#39;re thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals!&nbsp; Credentials&nbsp;The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.Upon successfully completing all five courses in our ORSC&trade; training series, starting from Fundamentals, and progressing through Systems Integration, you&#39;ll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units. ORSC Community&nbsp;The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You&#39;ll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you&#39;ll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders. Booking OptionsAlongside the date for the course, you&#39;ll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able.&nbsp;The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you&#39;ve learned in the course. It&#39;s a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you&#39;ve had whilst coaching relationships. It&#39;s a fantastic opportunity to deepen your experience of the tools and skills you&#39;ve learnt and fine-tune your practice.&nbsp;

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC™) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.
What makes our ORSC™ series truly exceptional is that it's the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)! 
Your ORSC Journey
You’ll start the 5-Module ORSC™ journey b either completing:
Fundamentals of ORSC™ or
ORS@Work (Organisation & Relationship Systems at Work)
All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.
Following the introductory course, be it Fundamentals of ORSC or ORS@Work, you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course. 
We're thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals! 
Credentials 
The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.
Upon successfully completing all five courses in our ORSC™ training series, starting from Fundamentals, and progressing through Systems Integration, you'll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units.


ORSC Community 
The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.
By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You'll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you'll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders.


Booking Options
Alongside the date for the course, you'll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able. 
The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you've learned in the course. It's a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you've had whilst coaching relationships. It's a fantastic opportunity to deepen your experience of the tools and skills you've learnt and fine-tune your practice. 

CRR UK

Business Relationship Management (BRM)

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Spring Series 2025 - Organisation & Relationship Systems Coaching Training

About the CourseLearn &amp; master coaching tools and skills that help teams and systems, address intangible hurdles which lead to a lack of trust, conflict, unskillful communication and tribalism, towards teams/systems which are more collaborative &amp; aligned whilst at work and at home.&nbsp; The Fundamentals of Organisation and Relationship Systems Coaching is a two-day course&nbsp;for coaching teams, as well as partnerships, families, and wider organisations, at the heart of which is&nbsp;Relationship Systems Intelligence (RSI&trade;).&nbsp; During this course, you will gain insights into how to utilise RSI to address some of the common challenges that often afflict professional and personal relationships. You&rsquo;ll learn to: <ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(44, 44, 44); box-sizing: border-box;" fr-original-style="color:#2c2c2c;">Increase your power and influence by tapping into the inherent wisdom of the team or relationship.</li><li dir="ltr" style="color: rgb(44, 44, 44); box-sizing: border-box;" fr-original-style="color:#2c2c2c;">Build&nbsp;co-responsibility for both process and outcomes.</li><li dir="ltr" style="color: rgb(44, 44, 44); box-sizing: border-box;" fr-original-style="color:#2c2c2c;">Establish&nbsp;boundaries and limitations, while focusing on common interests.</li><li dir="ltr" style="color: rgb(44, 44, 44); box-sizing: border-box;" fr-original-style="color:#2c2c2c;">Reveal&nbsp;roles and garner deeper insights.</li><li dir="ltr" style="color: rgb(44, 44, 44); box-sizing: border-box;" fr-original-style="color:#2c2c2c;">Craft a narrative that resonates deeply and plots a course for change.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div> Relationship Systems IntelligenceBeyond Emotional Intelligence (which is the relationship with self) and Social Intelligence (which is the interaction with others) lies Relationship Systems Intelligence (RSI&trade;), where the primary focus shifts to encompass the entire group, team, or system.RSI acknowledges the system or team as a distinct entity, facilitating the emergence of change through collaborative efforts and shared leadership. Each system or team possesses a unique identity, complete with its own personality, intelligence, and information that go beyond the individual components within it.Relationship Systems Intelligence (RSI) operates across three distinctive tiers: the individual system (where we navigate our inner voices), the dyadic or pair system, and expansive large group systems. Each of these tiers forms a crucial leg of the relationship systems coaching framework. Proficiency in all three is imperative for effectively coaching complex systems.In the Fundamentals (or ORS@Work) course, we introduce the art of fostering conscious and intentional relationships with self and others. Course Outcomes:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(44, 44, 44); box-sizing: border-box;" fr-original-style="color:#2c2c2c;">Develop a deeper understanding of team dynamics.</li><li dir="ltr" style="color: rgb(44, 44, 44); box-sizing: border-box;" fr-original-style="color:#2c2c2c;">Design intentional and accountable conversations.</li><li dir="ltr" style="color: rgb(44, 44, 44); box-sizing: border-box;" fr-original-style="color:#2c2c2c;">Align differences to impact the collective whole.</li><li dir="ltr" style="color: rgb(44, 44, 44); box-sizing: border-box;" fr-original-style="color:#2c2c2c;">Feel confident engaging and supporting your clients through&nbsp;change and development initiatives.</li></ul> Orientation CallAlongside the date for the course, you&#39;ll be sent an additional dates for an Orientation call and a Mentoring call. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able.&nbsp;The Orientation call provides context and an introduction to the course, we will explain what happens over the training dates, talk you through requirements and a space for you to ask any questions. It&#39;s also a chance for you to connect with your learning system ahead of the course.The Mentoring call is a 90-minute session to reconnect with your learning system and your leaders to embed everything you&#39;ve learned in the course. It&#39;s a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you&#39;ve had whilst coaching relationships. It&#39;s a fantastic opportunity to deepen your experience of the tools and skills you&#39;ve learnt and fine-tune your practice.&nbsp;

About the Course
Learn & master coaching tools and skills that help teams and systems, address intangible hurdles which lead to a lack of trust, conflict, unskillful communication and tribalism, towards teams/systems which are more collaborative & aligned whilst at work and at home. 
The Fundamentals of Organisation and Relationship Systems Coaching is a two-day course for coaching teams, as well as partnerships, families, and wider organisations, at the heart of which is Relationship Systems Intelligence (RSI™). 
During this course, you will gain insights into how to utilise RSI to address some of the common challenges that often afflict professional and personal relationships. You’ll learn to:
Increase your power and influence by tapping into the inherent wisdom of the team or relationship.
Build co-responsibility for both process and outcomes.
Establish boundaries and limitations, while focusing on common interests.
Reveal roles and garner deeper insights.
Craft a narrative that resonates deeply and plots a course for change.
Relationship Systems Intelligence
Beyond Emotional Intelligence (which is the relationship with self) and Social Intelligence (which is the interaction with others) lies Relationship Systems Intelligence (RSI™), where the primary focus shifts to encompass the entire group, team, or system.
RSI acknowledges the system or team as a distinct entity, facilitating the emergence of change through collaborative efforts and shared leadership. Each system or team possesses a unique identity, complete with its own personality, intelligence, and information that go beyond the individual components within it.
Relationship Systems Intelligence (RSI) operates across three distinctive tiers: the individual system (where we navigate our inner voices), the dyadic or pair system, and expansive large group systems. Each of these tiers forms a crucial leg of the relationship systems coaching framework. Proficiency in all three is imperative for effectively coaching complex systems.
In the Fundamentals (or ORS@Work) course, we introduce the art of fostering conscious and intentional relationships with self and others.
Course Outcomes:
Develop a deeper understanding of team dynamics.
Design intentional and accountable conversations.
Align differences to impact the collective whole.
Feel confident engaging and supporting your clients through change and development initiatives.


Orientation Call
Alongside the date for the course, you'll be sent an additional dates for an Orientation call and a Mentoring call. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able. 
The Orientation call provides context and an introduction to the course, we will explain what happens over the training dates, talk you through requirements and a space for you to ask any questions. It's also a chance for you to connect with your learning system ahead of the course.
The Mentoring call is a 90-minute session to reconnect with your learning system and your leaders to embed everything you've learned in the course. It's a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you've had whilst coaching relationships. It's a fantastic opportunity to deepen your experience of the tools and skills you've learnt and fine-tune your practice. 

May 2025 Fundamentals Organisation & Relationship Systems Coaching Training

Join Mark on Thursday mornings to move, explore, and wake up to your true nature.Mark teaches Zen Yoga, a form of yoga based in Zen Buddhist philosophy. Zen Yoga emphasises a balance of the yin and yang aspects of practice, awareness/mindfulness, physical alignment, and the flow of energy in the body through the acupuncture meridian lines.Mark&#39;s classes are all about re-connecting the body and mind in order to find a sense of health, integration, freedom and kindness. Most of the time his classes are based around the seasons, since the Chinese energy system is very connected to the time of year and changing seasons.This class is suitable for all levels.Practising onlineCreate a clear and comfortable place to practice. Make sure you&#39;re not going to be disturbed. Have an extra layer handy for the relaxation period at the end just in case.CautionNot all asanas (postures) or movements are suitable for everyone. You should consult with your medical practitioner before beginning and yoga or exercise programme. I assume no responsibility or liability for any injuries or losses that may result from practising yoga via these online classes.

Join Mark on Thursday mornings to move, explore, and wake up to your true nature.
Mark teaches Zen Yoga, a form of yoga based in Zen Buddhist philosophy. Zen Yoga emphasises a balance of the yin and yang aspects of practice, awareness/mindfulness, physical alignment, and the flow of energy in the body through the acupuncture meridian lines.
Mark's classes are all about re-connecting the body and mind in order to find a sense of health, integration, freedom and kindness. Most of the time his classes are based around the seasons, since the Chinese energy system is very connected to the time of year and changing seasons.
This class is suitable for all levels.
Practising online
Create a clear and comfortable place to practice. Make sure you're not going to be disturbed. Have an extra layer handy for the relaxation period at the end just in case.
Caution
Not all asanas (postures) or movements are suitable for everyone. You should consult with your medical practitioner before beginning and yoga or exercise programme. I assume no responsibility or liability for any injuries or losses that may result from practising yoga via these online classes.

Mark Westmoquette

Mindfulness

Yoga

Join Mark on Thursday mornings to move, explore, and wake up to your true nature. Mark's classes are all about re-connecting the body and mind in order to find a sense of health, integration, freedom and kindness. Most of the time his classes are based around the seasons, since the Chinese energy system is very connected to the time of year and changing seasons.

Zen Yoga, Thursdays 10am (ONLINE)

Wondering what's next in AI? IIL is bringing together experts from Google, IBM, Microsoft, BAE Systems, and many more to break down the future. Discussions, debates and presentations will cover making AI trustworthy, its many uses, what "AI Agents" are all about, and the exciting things to come! 

No matter where you stand with AI – just beginning, a true believer, a critical thinker, a forward-looking innovator, or a practical user – AI Frontiers 2025 guarantees valuable takeaways for you.

Why Attend?
Live Day: May 15, 2025 | 9:00 AM – 4:00 PM EDT
Available to stream through May 20, 2025
Earn 6+ PDUs/SEUs
Learn from the best in the field: Microsoft, IBM, Google, and BAE Systems.
Access exclusive content: Panel discussions with Live Q&A, and video presentations.
90 Days Free Access to Learning in Minutes: over 500 short video-based courses – all eligible for PDUs

View all Speakers, Topics, and Details here.


IIL Europe Ltd

Join us online on May 15, 2025 when IIL brings together experts from Google, IBM, Microsoft, BAE Systems, and many more to break down the future. Discussions, debates and presentations will cover making AI trustworthy, its many uses, what “AI Agents” are all about, and the exciting things to come!

No matter where you stand with AI – just beginning, a true believer, a critical thinker, a forward-looking innovator, or a practical user – AI Frontiers 2025 guarantees valuable takeaways for you.

AI Frontiers 2025: THE FUTURE IS NOW!

Personal development groups for practitioners with B&aacute;rbara GodoyA playground for therapists to expand our perception to metaphor, as a way to connect directly with the experience of the other, guided by folklore and fairytales. "Supportive, thought-provoking, emancipating, grounding"<table style="width: 100%; border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;" fr-original-style="width: 100%;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td style="width: 50%; min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);" fr-original-style="width: 50.0000%;">Tuesday Evenings Group&nbsp;6 pm to 7.15 pm&nbsp;(UK Time)</td><td style="width: 50%; min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);" fr-original-style="width: 50.0000%;">Friday Lunchtime Group 12.30 pm to 1.45 pm(UK time)</td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td style="width: 50%; min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);" fr-original-style="width: 50.0000%;">Term One: 21 and 28 January 4, 11, 18 and 25 February 4, 11, 18 and 25 MarchTerm Two: 6, 13, 20 and 27 May 3, 10, 17 and 24 June 1 and 8 JulyTerm Three: 23 and 30 September 7, 14, 21 and 28 October 4, 11, 18 and 25 November</td><td style="width: 50%; min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);" fr-original-style="width: 50.0000%;">Term One: 24 and 31 January 7, 14, 21, 28 February 7, 14, 21 and 28 MarchTerm Two: 2, 9, 16, 23 and 30 May 6, 13, 20 and 27 June 4 JulyTerm Three: 26 September 3, 10, 17, 24 and 31 October 7, 14, 21 and 28 November</td></tr></tbody></table> Venue: Online (Zoom) Fee:&nbsp;&pound;350&nbsp;per term or&nbsp;&pound;900&nbsp;the whole yearB&aacute;rbara Godoy&nbsp;M.A., Adv. Dip. Exi. Psy. Existential Psychotherapist Group Leader, Counsellour, Lecturer and Supervisor, MBACP &amp; UKCP accredited, SEA Professional Member, Director of Therapy Harley StreetB&aacute;rbara&rsquo;s academic contributions in London since 2008 include lecturing and researching on the theory and practice of Phenomenological Existential Therapy on Doctorate, MA and professional courses at the School of Psychotherapy and Counselling Psychology, Regent&rsquo;s University and the New School of Psychotherapy and Counselling directed by Emmy van Deurzen. B&aacute;rbara has facilitated and designed therapeutic Group Work since 1997. She brought her earliest workshop: &ldquo;Experiences&rdquo; to large groups in The Netherlands, Italy, France, UK and Argentina. These awareness-intensive processes are a legacy of the human potential movement (HPM) of the 1960s, with techniques such as AUM Meditation Marathons, Psychodrama, Bioenergetics and Primal Feelings work. <img src="https://images.cademy.co.uk/d34b3e28-5501-46b2-9009-97ed10d2e273/f0370d38-60f2-46d6-bd42-11b15afedfae/original.jpeg" style="width: 446px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 446px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"> Organized by: <img src="https://images.cademy.co.uk/d34b3e28-5501-46b2-9009-97ed10d2e273/376c7e35-cd6e-46a0-9b64-dee8373e64c4/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Personal development groups for practitioners with Bárbara Godoy
A playground for therapists to expand our perception to metaphor, as a way to connect directly with the experience of the other, guided by folklore and fairytales. "Supportive, thought-provoking, emancipating, grounding"
Tuesday Evenings Group 6 pm to 7.15 pm 
(UK Time)	Friday Lunchtime Group 12.30 pm to 1.45 pm
(UK time)
Spring Term Phase One - 2025
22 and 29 April
6, 13, 20 and 27 May
3, 10, 17 and 24 June
Autumn Term Phase Two - 2025
23 and 30 September
7, 14, 21 and 28 October
4, 11, 18 and 25 November
Winter Term Phase Three - 2026
20 and 27 January
3, 10, 17 and 24 February
3, 10, 17 and 24 March	Winter Term Phase One - 2025
24 and 31 January
7, 14, 21, 28 February
7, 14, 21 and 28 March
Spring Term Phase Two - 2025
25 April
2, 9, 16, 23 and 30 May
6, 13, 20 and 27 June
Autumn Term Phase Three - 2025
26 September
3, 10, 17, 24 and 31 October
7, 14, 21 and 28 November


Venue: Online (Zoom)
Fee: £350 per term or £900 the whole year
Bárbara Godoy M.A., Adv. Dip. Exi. Psy. Existential Psychotherapist Group Leader, Counsellour, Lecturer and Supervisor, MBACP & UKCP accredited, SEA Professional Member, Director of Therapy Harley StreetBárbara’s academic contributions in London since 2008 include lecturing and researching on the theory and practice of Phenomenological Existential Therapy on Doctorate, MA and professional courses at the School of Psychotherapy and Counselling Psychology, Regent’s University and the New School of Psychotherapy and Counselling directed by Emmy van Deurzen. Bárbara has facilitated and designed therapeutic Group Work since 1997. She brought her earliest workshop: “Experiences” to large groups in The Netherlands, Italy, France, UK and Argentina. These awareness-intensive processes are a legacy of the human potential movement (HPM) of the 1960s, with techniques such as AUM Meditation Marathons, Psychodrama, Bioenergetics and Primal Feelings work.





Organized by:






Therapy Harley Street

Unlocking Our-Selves 2025: "Away With the Fairies"

Full year

One Term

Each week on Zoom, you will meet with others who are dating and share the same desire to date in a healthy, informed way. Rachel will give a short talk, lead you in some reflective activities to improve your dating life, and answer your burning questions about dating. As you get to know each other, you'll learn from and support each other too. The course aims to enable you to enjoy healthier, intentional and more empowered dating experiences.
The six week dating programme involves various activities, exercises and assessments, should be fun as well as challenging, and is supported by Rachel’s Dating Workbook (which you will need to buy) and various handouts.
Outline
Session 1: Celebrating yourself 
Aims:
To think about why you are dating and what you want from it
To feel good about yourself and give off the right vibe
To identify your strengths, values, goals
To understand your relationship with yourself
To apply this to your dating profile, online messaging and real-life conversations
To answer the questions "What do you like about yourself?" and "Tell me about yourself" on a date
Session 2: What are your relationship needs? 
Aims:
To explore different models of dating and relationships
To be selective and have high expectations
To believe you deserve to be treated well
To explore and articulate your relationship needs
To distinguish between essentials and desirables
To learn about red and green flags
Session 3: The psychology of online dating 
Aims:
To learn about the costs and benefits of online dating
To compare the efficiency and processes of online and real-life/organic dating
To gain some insight into the psychological processes underlying people’s behaviour when online dating
To understand and challenge the effects of prejudice and discrimination in online dating
To become informed about the statistics of who is dating in the UK
To explore the best dating apps for you
Session 4: Dating profiles and messaging
Aims:
Get support from each other about your current dating situation
Get feedback on your dating profile
Discuss messaging scenarios
Learn about what research shows works best in messaging
Get feedback on your messages
Discuss various hypothetical messaging situations
To be discerning about fake profiles and scammers
To move from messages to dates with the right people
Session 5: Forming a connection on a date
Aims:
To enjoy your dates more and reduce date anxiety
To use the date effectively to find out key information
To build a connection and create warmth and chemistry
To get down to a deeper level
To create a personalised bank of questions and topics of conversation for dates


Session 6: Dating etiquette and communicating your needs
Aims:
To use and interpret non-verbal communication on dates
To get second dates with the right people
How to decide if you want another date
To make sense of dates that don’t work out
To communicate about intimacy, sexual health, hygiene, COVID safety
To discuss how the first ten dates should look:
How and when do I suggest a second date?
How often should we message in between dates?
How often should we see each other?
How do I cope with insecurity and uncertainty?
When should we discuss exclusivity?
When should I stay the night?
How long should the dates last?
How do I end things?
When does dating turn into a relationship?
When do I use the L word?
Please note that the price of the course will have a 5% platform fee added on at check-out.
What previous participant said about the course:
"For me, coaching with Rachel has been literally life-changing. When I first contacted Rachel I only expected to find out if dating was viable for someone as socially anxious as me and maybe a little help with my dating profile. What ended up happening transformed not just my beliefs about romantic relationships but about myself, emotions and all my other relationships. And throughout I have found her to be unceasingly gentle, patient and kind.
If a past version of myself read the above it would probably put him off. I would tell him: Rachel will not judge those parts of you that you might be a bit embarrassed about, and not only is she a lovely, friendly person, she is also as evidence-based as a dating coach can get. The worst thing that could happen is you lose a bit of time and money. But the best thing could be that she helps you find someone to spend the rest of your life with. So, if you’re thinking about contacting Rachel, stop procrastinating and go for it!” (Nick, 29)
"I really enjoyed the course. There were plenty of questions and purposeful advice that helped me to reflect on how I approached dates." (Simon, 35)
"I've really enjoyed attending this workshop. Every session has been thought provoking and I have really enjoyed the discussions and the many different perspectives and experiences discussed. The environment felt warm and inviting which allowed me to be vulnerable. Rachel's warm personality was a great help especially in the beginning stages of getting to know everyone. Rachel was very insightful. If you don't know where to begin in the dating world, this workshop is for you." (Lisa, 37) 
"I've learned a lot from Rachel's workshop and it's been great to have a safe and supportive space to talk about some of my challenges in dating. Rachel's a very empathetic and open dating coach. I'd recommend this workshop for anyone looking for a top level introduction to improving their dating habits and prospects." (Isioma, 41)
"Having already had a few 1:1 dating coaching sessions with Rachel, I was keen to take part in the group course in order to have more interaction with others who have also been struggling on this journey and learning from their experiences. I realised that the group sessions would also have a slightly different approach to the 1:1s and thought this could be beneficial to me. I really enjoyed the group course! Rachel's extensive knowledge, from her coaching and research, is evident in the sessions. They were carefully planned and developed but also she managed to personalise them and respond to slightly more individual needs or questions within the group once the sessions were under way. Rachel provided good materials to download as part of the course, in addition to the use of her 'Dating Workbook' as part of the tools for the sessions. I have found these very helpful and the Dating Workbook is great for both guided and independent use. The topics covered in both the group sessions and the Workbook are helpful and it has been good to remind myself about 'who I am', in order to be able to put that forward to potential dates - especially as I feel I am quite a different person now that I am almost 20 years older than when I last dated! Equally useful for me has been working out my 'deal-breakers' and 'deal-makers' to help me be more focussed and intentional with my dates. I look forward to putting these tools and experiences into practice, as well as the sessions from Part 2 of the course, on my next dates and using the Workbook to reflect on how I am progressing towards finding my next relationship. Thank you, Rachel, for all your guidance and support!" (Zosia, 46)
"I have been attending Rachel’s seminars since 2017. Healthy Dating though was my first course. I like that Rachel blends academic knowledge and practical skills in her teaching, whilst also drawing upon learners’ own experiences. There are a number of resources shared and (optional) homework. Even though I consider myself to be quite well versed when it comes to contemporary dating and relationship skills, I still enjoyed the course and learnt some new things." (Richard, 47)
"I thoroughly enjoyed the healthy dating sessions. Initially I was slightly apprehensive as I am quite shy and introverted, however the sessions were very relaxed. Each session offered the opportunity to ask questions and discuss topics with other course members, although there is no pressure to do so. After each session homework was set to help reflect on what we had learnt. As a result I feel more empowered and confident as I start dating again." (Joe, 47) 
"It’s been good to challenge myself to do a course that involves opening up a bit about things I’d tend to keep hidden and not discuss. Definitely ‘outside my comfort zone’ discussing feelings and experiences of dating. But it’s been good to share experiences with others in a supportive atmosphere. The course contents is comprehensive and well-structured and there's no pressure to contribute any more than you feel comfortable." (Pete, 58)
"This kind of group was a real find. I found the mini-course very helpful by giving me space to think about important dating questions. The guys in the group were great. They were willing to share their experiences and wisdom and hearing from such nice open people in the same boat as me was very therapeutic and helpful. Rachel is a very organized, informative, involved, and gentle mediator and a very wise, informed, empathic guide. Many thanks, Rachel!" (Sarah, 67)

Rachel New Dating and Relationships Coach

Social Skills

Dating

Psychology

Coaching

Relationships

Do you want your dating to be an enjoyable and empowered experience? Would you like to develop a healthier, more intentional approach to dating? Sign up to Rachel's eight week course and get the tools you need to become more resilient and understand the psychological processes going on with dating.

Healthy Dating

Healthy Dating Six Week Programme

Music Audio Stories presents Can You Spell It? Free Video Series

▫️Fun videos to help your child learn to pronounce and spell colours and develop visual and reading skills.

We are thrilled to introduce our video series called, Can You Spell It? Children will learn how to pronounce and spell each colour and enjoy seeing our flower characters. With illustrations, voice-overs, animations, and music, this video series will help to teach children to spell in a fun and easy way.

Children will:

▪️See examples of each colour
▪️Learn how to spell each colour
▪️Hear how each colour is pronounced
▪️Gain better reading skills
▪️Improve concentration and visual skills
▪️Love the illustrated flower characters
▪️Enjoy sound effects and music

⏰ Videos are released on Saturdays at 11 am on YouTube.

Subscribe on YouTube at: https://www.youtube.com/user/MusicAudioStories and hit the bell to make sure you don't miss a new video.

Video Series Playlist: https://shorturl.at/IDVL5

Find out why it's important to develop colour recognition here: https://musicaudiostories.com/blog/can-you-spell-it

Enjoy!

♥ 

Music Audio Stories - Making learning easy and fun!

Music Audio Stories is an original company specialising in entertaining music audiobooks, picture books, interactive activities, fun videos, and unique storytelling with multi-award-winner, 'Storytime with Anna Christina'. Music Audio Stories are interactive audiobooks with full orchestral scores and magical soundtracks, catchy sing-along songs and fun stories that teach and uplift little listeners.

Videos include uniquely entertaining Storytimes with music, sound effects, narration, voice-overs, illustrations, and animations. Plus delightful activity videos for listening, learning, reading, drawing, and lots of fun!

----------

Website: http://www.musicaudiostories.com/ 
Storytime: http://storytimewithannachristina.com/

----------

Subscribe to get a free music audiobook at: http://www.musicaudiostories.com/#subscribe

----------

Twitter: https://twitter.com/musicaudiostory
Instagram: https://www.instagram.com/musicaudiostories/
Facebook: https://www.facebook.com/musicaudiostories/
Storytime with Anna Christina Instagram: https://www.instagram.com/storytimewithannachristina/

Music Audio Stories

Preschool

For Kids

Can You Spell It? Preschool Learning

The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They mitigate the impact of incidents and help promote resilience and well-being. &nbsp;CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event. The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident.&nbsp;A trained and competent facilitator helps the group support each other and process their reactions.&nbsp;This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization.&nbsp;This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs. Here is an outline of the training:Day 1: Critical Incidents and the Process of Debriefing&nbsp;09:00 - 10:30&nbsp; Introducing the facilitator and the group; outline of the day, expectations and outcomes. The Process of Debriefing: the practice of &lsquo;talking through&rsquo; and the therapeutic benefits of debriefing. Understanding Critical Incidents: defining Critical Incidents, what makes an incident &lsquo;critical&rsquo;? The psychological impact of a critical incident. 10:30 - 12:00&nbsp; Trauma and Post-Trauma Unpacking these important concepts and understanding their implications and relevance to CID Debriefing Critical Incidents Introducing existing models of CISDs, comparing and understanding the components of a CID 12:30 Lunch break&nbsp; 13:00 - 14:00&nbsp; Skills Practice and Experiential Learning Practice session, trying out models of debriefing using scenarios from experience Day 2: Facilitating Critical Incident Stress Debriefings &ndash; theory and practice 09:00 - 10:30&nbsp; The Competent Facilitator:&nbsp;qualities and skills of the competent facilitator Containment The role of the facilitator and the challenges of facilitating emotional conversations&nbsp; 10:30 - 12:00&nbsp; Facilitating critical incident debriefings: prompt cards - a tool for the facilitator. Ground rules, time-frames, and keeping &lsquo;on task&rsquo;. 12:30 Lunch break &nbsp; 13:00 - 14:00&nbsp; Skills Practice and Experiential Learning Working with scenarios and prompt cards: practice session - facilitating CISDs &lsquo;Debriefing&rsquo; the day &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.
Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. 

Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They mitigate the impact of incidents and help promote resilience and well-being. 
CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event.
The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident. A trained and competent facilitator helps the group support each other and process their reactions. 
This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization. 
This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs.

Here is an outline of the training:
Day 1: Critical Incidents and the Process of Debriefing 
09:00 - 10:30 
Introducing the facilitator and the group; outline of the day, expectations and outcomes.
The Process of Debriefing: the practice of ‘talking through’ and the therapeutic benefits of debriefing.
Understanding Critical Incidents: defining Critical Incidents, what makes an incident ‘critical’? The psychological impact of a critical incident.

10:30 - 12:00 
Trauma and Post-Trauma
Unpacking these important concepts and understanding their implications and relevance to CID
Debriefing Critical Incidents
Introducing existing models of CISDs, comparing and understanding the components of a CID

12:30 Lunch break 

13:00 - 14:00 
Skills Practice and Experiential Learning
Practice session, trying out models of debriefing using scenarios from experience

Day 2: Facilitating Critical Incident Stress Debriefings – theory and practice

09:00 - 10:30 
The Competent Facilitator: qualities and skills of the competent facilitator
Containment
The role of the facilitator and the challenges of facilitating emotional conversations 

10:30 - 12:00 
Facilitating critical incident debriefings: prompt cards - a tool for the facilitator.
Ground rules, time-frames, and keeping ‘on task’.

12:30 Lunch break
 
13:00 - 14:00 
Skills Practice and Experiential Learning
Working with scenarios and prompt cards: practice session - facilitating CISDs
‘Debriefing’ the day

  

Psychotherapy For Healthcare Ltd

Train with us to facilitate Critical Incident Stress Debriefings. CISD are effective interventions that help care professionals to process stressful events in the workplace.  A CISD helps restore well-being and protect from prolonged reactions. This excellent 2-day training will cover theory and practice, including lectures, videos, and small-group work. By the end you will be able to facilitate CISDs.

Critical Incident Stress Debriefing: 2-day online training 

Real Estate AnalystThe Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.Create flexible real estate investment focused financial models in Excel. Case studies focus on core, core plus and value add property investments. This course shows you how to model income producing property with both annual and quarterly discounted cash flows, build rent functions, model costs and calculate returns. It also shows you how to interpret and analyse the results. On this course, you will&hellip;<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Learn how to structure an investment cash flow from first principles and how to value and appraise property investments</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Build annual and quarterly discounted cash flows</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Look in depth at modelling tenancy schedules: rent reviews, upward-only, break options, lease expiry</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Build OPEX and CAPEX into your cash flow</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analyse risk using sensitivity tables and charts</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Employ best practice and find solutions to common modelling problems</li></ul> Who will benefit from this course?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Real Estate Investors</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Surveyors</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Portfolio Analysts</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Investment Managers</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Asset Managers</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Real Estate professionals at any level with exposure to real estate financial models on a frequent basis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Mid-level to senior Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members</li><li value="9" fr-original-style="" style="box-sizing: border-box;">APC candidates who would like the opportunity to consolidate their competencies by understanding how theory and variables interact within the precision context of a financial model.</li></ul> Day OneKnow how to build a property asset cash flow, analyse geared, and un-geared IRRs.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Term &amp; Reversion and Layer Method Valuation (Intro to Excel)</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Equivalent Yield (Solver, Scenario and Goal Seek functions)</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Single-Let Discounted Cash Flow</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analysis and use of date series</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Internal Rate of Return (IRR) and Net Present Value (NPV)</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Comparing Value, Price and Worth</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Adding borrowing and analysing geared returns</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Introducing Rent Reviews and other &lsquo;events&rsquo; into cash flows</li><li value="10" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; concept and Logic functions (IF,OR,AND)</li><li value="11" fr-original-style="" style="box-sizing: border-box;">Sensitivity analysis</li></ul> Day TwoKnow how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; and Multi-let cash flows</li><li value="2" fr-original-style="" style="box-sizing: border-box;">The &lsquo;date problem&rsquo; and assumptions in property asset cash flows</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Reducing the rent function, intermediate calculations and modelling theory</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Modelling lease expiries, break clauses, voids, and upward only covenants</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Incorporating time-varying rental growth rates</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Analysing multi-let cash flows to see if the leases are sufficiently diversified</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Further IRR analysis (XIRR, MIRR)</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">CPD Accredited Certificate &amp; LinkedIn Proficiency Badge</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Course Files</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Analyst such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



Real Estate Analyst
The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.
Create flexible real estate investment focused financial models in Excel. Case studies focus on core, core plus and value add property investments. This course shows you how to model income producing property with both annual and quarterly discounted cash flows, build rent functions, model costs and calculate returns. It also shows you how to interpret and analyse the results.


On this course, you will…
Learn how to structure an investment cash flow from first principles and how to value and appraise property investments
Build annual and quarterly discounted cash flows
Look in depth at modelling tenancy schedules: rent reviews, upward-only, break options, lease expiry
Build OPEX and CAPEX into your cash flow
Analyse risk using sensitivity tables and charts
Employ best practice and find solutions to common modelling problems


Who will benefit from this course?
Real Estate Investors
Surveyors
Portfolio Analysts
Investment Managers
Asset Managers
Real Estate professionals at any level with exposure to real estate financial models on a frequent basis
Mid-level to senior Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
APC candidates who would like the opportunity to consolidate their competencies by understanding how theory and variables interact within the precision context of a financial model.


Day One
Know how to build a property asset cash flow, analyse geared, and un-geared IRRs.
Term & Reversion and Layer Method Valuation (Intro to Excel)
Equivalent Yield (Solver, Scenario and Goal Seek functions)
Single-Let Discounted Cash Flow
Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)
Analysis and use of date series
Internal Rate of Return (IRR) and Net Present Value (NPV)
Comparing Value, Price and Worth
Adding borrowing and analysing geared returns
Introducing Rent Reviews and other ‘events’ into cash flows
The ‘Rent Function’ concept and Logic functions (IF,OR,AND)
Sensitivity analysis


Day Two
Know how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.
The ‘Rent Function’ and Multi-let cash flows
The ‘date problem’ and assumptions in property asset cash flows
Reducing the rent function, intermediate calculations and modelling theory
Modelling lease expiries, break clauses, voids, and upward only covenants
Incorporating time-varying rental growth rates
Analysing multi-let cash flows to see if the leases are sufficiently diversified
Further IRR analysis (XIRR, MIRR)


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Analyst such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Financial Modelling

Professional Development

Property & Real Estate Photography

Continuous Professional Development (CPD)

The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.

Real Estate Analyst (Investment Cash Flow Modelling in Excel)

In-Person 

Virtual

This one day course will support teachers and RSE leads in special colleges and special schools with post 16 learners to deliver a meaningful curriculum through the Preparing for Adulthood outcomes. The course will explore key issues for older learners, including how to teach about practical aspects of relationships such as attraction and fancying people, starting relationships, negotiation and consent discussions, and how to keep yourself safe. Participants will leave with increased confidence to develop and deliver a skills-based, rights focused curriculum that will empower learners to be able to navigate their personal lives and relationships with autonomy.&nbsp;Aim: To develop confidence to create and deliver an age-appropriate, rights based RSE curriculum for young adults with learning disabilities.&nbsp;Outcomes:Participants will<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">develop understanding of requirements for RSE for older learners, including the statutory guidance and preparation for adulthood outcomes, and how RSE can support independent living</li><li fr-original-style="" style="box-sizing: border-box;">consider specific challenges young people with SEND may face in developing relationships and explore practical and creative ways to support relationship skill development</li><li fr-original-style="" style="box-sizing: border-box;">explore strategies to address sexualised behaviour, and what to do if a learner begins or wants to masturbate in college</li></ul>&nbsp;Who is this course for?<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">This one day course is ideal for teachers and RSE leads working in special schools and tutors in colleges with older learners, up to age 25, and beyond. </li></ul>

This one day course will support teachers and RSE leads in special colleges and special schools with post 16 learners to deliver a meaningful curriculum through the Preparing for Adulthood outcomes. The course will explore key issues for older learners, including how to teach about practical aspects of relationships such as attraction and fancying people, starting relationships, negotiation and consent discussions, and how to keep yourself safe. Participants will leave with increased confidence to develop and deliver a skills-based, rights focused curriculum that will empower learners to be able to navigate their personal lives and relationships with autonomy.
 
Aim: To develop confidence to create and deliver an age-appropriate, rights based RSE curriculum for young adults with learning disabilities.
 
Outcomes:
Participants will
develop understanding of requirements for RSE for older learners, including the statutory guidance and preparation for adulthood outcomes, and how RSE can support independent living
consider specific challenges young people with SEND may face in developing relationships and explore practical and creative ways to support relationship skill development
explore strategies to address sexualised behaviour, and what to do if a learner begins or wants to masturbate in college
 
Who is this course for?
This one day course is ideal for teachers and RSE leads working in special schools and tutors in colleges with older learners, up to age 25, and beyond.

498 Personal Development courses in Horsforth

Communication Strategies 1 Day Workshop in Wakefield

By Mangates

Building Better Careers with Soft Skills: 1-Day Workshop in Harrogate

By Mangates

The Ultimate Guide to Event Planning - 1 Day Workshop in Wakefield

By Mangates

Report Writing 1 Day Training in Wakefield

By Mangates

Time Management 1 Day Training in Wakefield

By Mangates

Presentation Skills 1 Day Workshop in Harrogate

By Mangates

Public Speaking 1 Day Training in Harrogate

By Mangates

Communication Skills 1 Day Training in Harrogate

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Harrogate

By Mangates

PERSONAL DEVELOPMENT

By Integrative Coaching

Search By Location