7441 Personal Development courses delivered Online

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example. Learning Objectives Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understanding and connection through compassionate and empathetic communication is critical. This entails actively listening, acknowledging emotions, and expressing care and concern in interpersonal interactions. By prioritizing empathy in communication, individuals can create a supportive and inclusive environment where everyone feels heard, valued, and understood. The goal is to cultivate empathy as a core communication skill, leading to more meaningful connections, improved collaboration, and enhanced overall well-being within interpersonal and professional relationships. Learning Objectives The following are some of the key outcomes in this course: Understand how empathy fuels successful conversations Understand how to communicate with empathy, and we list three statements to avoid when offering support What is an empathy roadblock, and list some of the most common ones Learn about four solutions for overcoming these roadblocks Target Audience Young Professionals

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the importance of holding the receiver properly to maintain energy and vocal quality and how to vary your rate of speech to maintain listener interest. Adjust your voice to match the purpose of the call. Lowering your vocal range sends a more controlled image. Listen to learn the purpose of the call. Don't interrupt. Ask questions to clarify understanding. Learn how to flawlessly place calls on hold or transfer like a pro. Your customers will appreciate you! Learning Objectives Apply guidelines for physically handling the telephone, Implement voice guidelines, Apply effective telephone greetings, Transfer calls to make great first impressions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Productive and impactful meetings through proficient communication techniques is something we all want to improve. This involves mastering skills such as clear articulation, active listening, and concise summarization to ensure effective exchange of ideas and information among participants. By emphasizing techniques like agenda setting, time management, and fostering a collaborative atmosphere, the goal is to enhance meeting efficiency, maximize productivity, and strengthen team cohesion through effective communication practices. Learning Objectives The following are some of the key outcomes in this course: Discover the five steps to running meetings that are more efficient, more constructive, and more engaging for you and your team Develop an effective agenda that will give your team clarity, focus, and alignment Understand the conditions and steps involved in cultivating consensus as well as four strategies for reaching consensus faster. Reasons why conflicts arise and six strategies for resolving them Target Audience Young Professionals

Creative and Courageous Conversation about Spiritual Direction in the 21st Century.  In this conversation, we will be pondering  How can we bring the gold of spiritual direction to a younger audience? Hosted by Sarah Lear

FREE Level 5 QLS Endorsed Hard Copy & PDF Certificate | CPD Certified | 150 CPD Points | Lifetime Access | Tutor Support

Agile for Non-IT Practitioners - How Agile Project Management is Different and How It Can be Used for Non-IT Projects: On-Demand This course will provide guidance on how Agile can be used beyond software development projects, including how it differs from traditional project management. The course also will provide an overview of the Agile Scrum framework, which is one of the most popular Agile methodologies used.This course provides practical skills, concepts, and principles you can take back to the job and use to implement Agile practices in projects, as applicable. The goal of this course is to acquaint participants with the concepts of agile development methods and the specifics of the Scrum management framework. What You Will Learn You'll learn how to: Describe the Agile project management process and its benefits Use project management vocabulary and terminology Identify the characteristics of a successful project Create an initial project plan Identify and perform the major aspects of project initiation, project control, and close-out Identify and describe organizational change issues in implementing project management Getting Started Course goal and objectives Introducing Agile Scrum Framework Requirements and Product Definition Planning Agile Agile Practices Running a Sprint Summary

Boost Your Career By Enrolling In This Anger Management Bundle To Overcome Your Challenges! Everyone experiences anger at some point in their life. It's a natural emotion, but when it gets out of control, it can lead to destructive behaviour and negatively impact relationships. Imagine being able to control your anger, improve your relationships, and live a happier life. That's exactly what our Anger Management course can help you achieve. In this comprehensive bundle package, you'll not only learn how to manage your anger, but you'll also gain valuable skills to help you in all areas of your life. You'll learn about meditation, emotional freedom technique, confidence building, anxiety management, resilience training, growth mindset, emotional intelligence, decision-making, and communication skills. With 10 courses in total, you'll have all the tools you need to become the best version of yourself. This Bundle Package includes: Course 01: Anger Management at QLS Level 3 09 Additional CPD Accredited Premium Courses - Course 01: Meditation & Mindfulness Course 02: EFT - Emotional Freedom Technique Course 03: Diploma in Confidence Building Course 04: Anxiety Management Course Course 05: Resilience Training Course 06: Growth Mindset for Success Course 07: Emotional Intelligence and Human Behaviour Course 08: Decision-Making in High-Stress Situations Course 09: Communication Skills Masterclass Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. Learning Outcomes: Enrol yourself and be efficient for: Understanding the causes and triggers of anger Learning techniques to control anger and prevent destructive behaviour Building confidence and reducing anxiety through meditation and mindfulness Developing emotional intelligence and communication skills Developing a growth mindset and resilience to cope with stress Learning decision-making techniques in high-stress situations The course materials are designed by experts, and you can access them easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 09 additional certificates accredited by CPD to expand your knowledge. Get a free student ID card with this course! (£10 postal charges will be applicable for international delivery) Our bundle learning materials have engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course materials. Complete the bundle at your own pace. Each of our students gets full 24/7 tutor support. After completing our bundle, you will receive efficient assessments and immediate results. Our Anger Management course is perfect for anyone who wants to learn how to control their anger and live a happier life. This comprehensive bundle package includes ten courses, each designed to help you understand your emotions and develop the skills you need to manage them effectively. In this course, you'll start by learning about the causes and triggers of anger and why it's important to control it. You'll then move on to techniques for controlling your anger and preventing destructive behaviour. You'll learn about meditation, emotional freedom technique, confidence building, anxiety management, resilience training, growth mindset, emotional intelligence, decision-making, and communication skills. With the help of our course, you'll develop a personal plan for managing your anger and learn how to deal with angry people. You'll also gain valuable skills that will help you in all areas of your life, such as developing a growth mindset, building resilience to cope with stress, and improving your emotional intelligence and communication skills. *** Course Curriculum: *** The bundle courses have the following curriculum: Module One: Understanding Anger Module Two: Do's and Don'ts Module Three: Gaining Control Module Four: Separate the People from the Problem Module Five: Working on the Problem Module Six: Solving the Problem Module Seven: A Personal Plan Module Eight: The Triple A Approach Module Nine: Dealing with Angry People Module Ten: Pulling It All Together What is the Anger Management Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional Courses, You have to pay the price based on the Level of these Courses Endorsed by The Quality Licence Scheme. Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for anyone: Struggling to manage their anger Looking to improve their relationships Trying to improve their emotional intelligence and communication skills Working to reduce anxiety and build confidence Looking to develop a growth mindset and resilience Requirements You will not need any prior background or expertise. All you need to take this Anger Management course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Upon successful completion of this course, you may explore the following career pathways: Social Worker (£25,000 - £40,000) Counsellor (£23,000 - £38,000) Human Resources Manager (£35,000 - £70,000) Police Officer (£20,000 - £55,000) Teacher (£24,000 - £38,000)

What you achieve at work is dependent on the contributions you make to your team. This is the sum of the skills that you willingly give to others or you add towards a common goal or result. This course looks at the key areas of contribution that you are required to make in order to achieve team objectives