7458 Personal Development courses delivered Online

Overview The UK insurance industry is a significant player in the economy, helping people and businesses plan for the unexpected. It's a £140 billion industry that offers a variety of career paths, and insurance brokers are critical players in it. This course, "Insurance Broker Training," is designed to give you a comprehensive understanding of the insurance industry. You'll learn about the UK insurance market, various types of insurance, and essential principles that govern the industry. The course covers everything from personal and commercial lines to marine and life insurance. It also delves into important topics like underwriting and fraud prevention. This training is ideal for starting or advancing an insurance career. Whether new to the field or seeking to deepen your knowledge, this course will provide the skills and understanding needed to succeed as an insurance broker. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Insurance: Insurance Broker Training skills to help you advance your career. Acquire a comprehensive understanding of various Insurance: Insurance Broker Training topics and tips from industry experts. Learn in-demand Insurance: Insurance Broker Training skills that are in high demand among UK employers, which will help you to kickstart your career. This Insurance: Insurance Broker Training course covers everything you must know to stand against the tough competition in the Insurance: Insurance Broker Training field.  The future is truly yours to seize with this Insurance: Insurance Broker Training. Enrol today and complete the course to achieve a Insurance: Insurance Broker Training certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Insurance: Insurance Broker Training course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Insurance: Insurance Broker Training course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Insurance: Insurance Broker Training course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Insurance: Insurance Broker Training is suitable for anyone aspiring to start a career in Insurance: Insurance Broker Training; even if you are new to this and have no prior knowledge on Insurance: Insurance Broker Training, this course is going to be very easy for you to understand.  And if you are already working in the Insurance: Insurance Broker Training field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Insurance: Insurance Broker Training course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Insurance: Insurance Broker Training course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Insurance: Insurance Broker Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Insurance: Insurance Broker Training course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Insurance Agent Training Module 01: Insurance Industry 00:40:00 Module 02: The UK Insurance Industry 01:00:00 Module 03: PRINCIPLES OF INSURANCE 01:20:00 Module 04: General Insurance 00:45:00 Module 05: Personal Lines Insurance 01:20:00 Module 06: Commercial Lines Insurance 01:20:00 Module 07: Liability Insurance 01:00:00 Module 08: Marine Insurance 00:45:00 Module 09: Life Insurance 00:55:00 Module 10: Insurance Fraud 00:35:00 Module 11: Underwriting Process 00:20:00

Begin your exploration into the essential world of business finance with the Basic Business Finance course. This curriculum is expertly designed to provide a foundational understanding of what constitutes the backbone of any successful business - its financial management. The course commences by addressing the fundamental question: What is Business Finance? This sets the stage for an in-depth examination of common pitfalls that lead to business failures, a critical lesson for aspiring entrepreneurs and business managers. Progressing through the modules, learners will engage with the core principles of business finance, dissected into two comprehensive parts for a more thorough grasp of the subject. As the course advances, it delves into the critical aspects of financial statements - the balance sheet, the income statement, and the cash flow statement - each a pillar in understanding a company's financial health. The course takes a practical turn with hands-on business finance exercises, allowing learners to apply their newfound knowledge in real-world scenarios. Completing this journey, the course introduces financial performance indicators and investment analysis, equipping learners with the tools to make informed decisions and understand the financial implications of their actions. Module 12 synthesises these key learning points, ensuring a well-rounded comprehension of business finance essentials. Learning Outcomes Grasp the basic concepts and importance of business finance. Understand the reasons behind business failures and how to avoid them. Learn the principles of business finance and their application. Analyse financial statements including balance sheets, income statements, and cash flow statements. Develop skills in financial performance assessment and investment analysis. Why choose this Basic Business Finance course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Basic Business Finance course for? Aspiring entrepreneurs seeking financial acumen for business success. Business management students looking to strengthen their finance knowledge. Small business owners needing insights into financial management. Professionals in non-financial roles aiming for a better understanding of finance. Anyone interested in the basics of business finance for personal development. Career path Financial Analyst: £30,000 - £50,000 Business Manager: £28,000 - £45,000 Accountant: £25,000 - £40,000 Entrepreneur/Small Business Owner: Variable depending on business success Investment Analyst: £35,000 - £55,000 Financial Advisor: £30,000 - £50,000 Prerequisites This Basic Business Finance does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Basic Business Finance Module 01: What is Business Finance? 00:06:00 Module 02: Why Businesses Fail 00:05:00 Module 03: The Principles of Business Finance Part 1 00:07:00 Module 04: The Principles of Business Finance Part 2 00:05:00 Module 05: The Balance Sheet 00:10:00 Module 06: The Income Statement 00:04:00 Module 07: The Cashflow Statement 00:07:00 Module 08: A Business Finance Exercise 00:06:00 Module 09: Financial Performance Indicators 00:11:00 Module 10: Investment Analysis 00:05:00 Module 11: Investment Analysis Exercise 00:03:00 Module 12: Key Learning Points in Business Finance 00:06:00 Assignment Assignment - Basic Business Finance 00:00:00

***Don't Spend More; Spend Smart*** Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! **Nursing Exclusive Bundle | 14 Exclusive Courses, PDF + Hard Copy Certificate, Transcript, Student ID | Nurse Training Level 4 | Nurse Prescribing | Public Health | Phlebotomy |Catheterisation | Wound Care | GDPR in Healthcare | Consent in Healthcare & Much More!** It's hard to imagine a more dynamic, fast-changing sector than nursing and healthcare in the UK. Whether you're seeking entry into the health and social care professions or looking to progress your career and want to learn the fundamentals, then our Nursing Training in Hygiene and Infection Control has much to offer you. Nurses who further their education and improve their knowledge can provide a higher level of care for patients and begin to climb the career ladder. Experienced nurses who have completed the relevant qualifications can enhance their chances of becoming specialist nurses or consultant nurses. Specialist and consultant nurses earn a significantly higher salary and have increased responsibility for patients in their remit. The Nursing Training in Hygiene and Infection Control Diploma has been meticulously created with the assistance of industry professionals and will assist you in your journey for a rewarding career as a Healthcare specialist. You will be shown the duties you must master, including Pharmacology, Neurological Treatments, Cardiac Recovery Techniques, Genitourinary Procedures, and much more. You will even be taught basic Nursing maths to aid with medicinal dispensing. Along with this Nursing Training in Hygiene and Infection Control Diploma, you will get 10 premium courses specially designed for Nurses. Also, you will get an original hardcopy certificate, transcript and a student ID card, which will allow you to get discounts on things like music, food, travel and clothes etc. Courses are included with this Nursing Training in Hygiene and Infection Control Complete Bundle: Course 01: Nursing Training Level 4 Course 02: Nurse Prescribing Diploma Course 03: Public Health Course 04: Phlebotomy Course 05: Clinical Training for Nurses and Carers - Catheterisation Course 06: Wound Care Level 2 Course 07: Clinical Observations Skills Course 08: Verification of Death Training for Nurses Course 09: Consent in Healthcare Course 10: Medical Law Course 11: Medication Administration Level 4 Course 12: Medical Transcription Course 13: Diabetes Care Diploma Course 14: Health and Social Care UK The Nursing Training in Hygiene and Infection Control will help you develop your skills, confidence and knowledge of this sector, helping to add real value to your CV and personal development. Learning Outcomes of Nursing Training in Hygiene and Infection Control: Learn the requirements for every healthcare setting and the nursing staff therein Understand all the legal and ethical responsibilities of a Nursing Assistant Know how to communicate efficiently with patients and staff Become fully aware of all the necessary health and safety protocols for nursing Acquire the ability to perform valuable infection control in an emergency Be able to practise rest and sleep management on patients Gain an acute understanding of nutrition and fluid requirements for patients Show the ability to perform essential medical practises like Oxygenation and suchlike Gain the knowledge, skill and guideline to work as a healthcare technician specialising in phlebotomy. Grasp the primary job responsibilities for a certified phlebotomist and get a firm understanding of Venepuncture techniques. Get a comprehensive knowledge of Medical Terminologies of phlebotomy that involves drawing blood and preparing it for lab testing. Understand the legislation and guidance of medication management and much more... Benefits you'll get choosing Apex Learning for this Nursing: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Study the course from your computer, tablet or mobile device CPD accredited course- improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Course Curriculum of Nurse Training Level 4 Course 01: Nurse Training Level 4 Introduction Working in Different Healthcare Settings Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 Effective Communication Health and Safety Hygiene Infection Control Asepsis Medication Administration Adult Care in Different Life Stages Understanding Immune System Rest and Sleep Management Mobility and Immobility Issues of Patients Pain Management for Nurses Nutrition Fluid and Electrolyte Balance Assisting with Elimination Oxygenation Health and Social Care Training Introduction to Health and Social Care Communication and its Relevance Rights and Responsibilities as a Health and Social Care Worker Role as A Caregiver and Healthcare Professional Working in Health and Social Care; Promoting Equality, Diversity and Rights Important Principles and Policies in Health and Social Care Work Safeguarding Vulnerable Individuals Health and Safety Responsibilities Risk Management in Health and Social Care Course 02: Nurse Prescribing Diploma Introduction to Nurse Prescribing Legal and Ethical Aspects of Prescribin Medicine Management Anxiety Disorders in Adults Liver Diseases: Diagnosis & Prescribing Common Problems: Pharmacological Management Anti-Microbial Prescribing Cardiac Problems and Prescribing Neurological Problems and Prescribing Palliative Cares Prescribing in Pregnancy and Lactation Prescribing for Older People Prescribing Children's Common Medicines in Use Challenges and Future of Nurse Prescribing Course 03: Public Health Introduction to Public Health Principles of Public Health Understanding Epidemiology Disease Control Understanding Measures of Disease Frequency Maternity and Childbirth Health System and Policy Public Health and Ethics Course 04: Phlebotomy Introduction to Phlebotomy Blood Circulation, Function, and Composition Phlebotomy Equipment Routine Venipuncture Venipuncture Complications and Pre-Examination Variables Dermal Puncture Quality Assessment and Management in Phlebotomy Special Blood Collection Procedure Course 05: Clinical Training for Nurses and Carers - Catheterisation Introduction to Urinary Catheterisation The Urinary System Patients' Guide for Catheterisation Guidance for Nursing and Care Staff Protocol for Female Catheterisation Protocol for Male Catheterisation Course 06: Wound Care Level 2 The Wound Healing Process & Factors Delaying Wound Healing Types of Wounds and Their Treatment Dressing Wound Assessment Glossary Course 07: Clinical Observations Skills Introduction to Clinical Observation and Clinical Carer Legal Standards and Professional Aspects of Ethical Practice Patient's Condition Observation Clinical Management Observation Technical Clinical Method Observation Medicine and Dispensaries Observation Health Safety and Hygiene Course 08: Verification of Death Training for Nurses Introduction to Verification of Death Legal Considerations Expected Death Natural Cause of Death Verification of Unexpected Death Process for Verifying a Death Role of Forensic Nurse Course 09: Consent in Healthcare Covid-19 Awareness for General People and Healthcare Introduction to Covid-19 Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS The Strike of Pandemic Around the World and Great Britain Effects of Covid-19 on Human Life Consent Training in Healthcare Course An Introduction to Consent Information Regarding Consent Consent Training in Healthcare Course Best Interest Decision Making Assessing Capacity Providing Care or Treatment to People Who Lack Capacity Public Bodies and Services Created by MCA Act 2005 UK Acts in Relation to Consent Course 10: Medical Law An Introduction to Medical Law Legislation on Access to Health, Medical Report, Treatment Legislation on Adult Support Legislation on Public Health and Health Service Legislation on Coronavirus Legislation on Mental Health Legislation on Abortion Other Legislation Course 11: Medication Administration Level 4 Introduction to Safe Handling of Medicines Legislation and guidance of medication management Principles of Safe and Appropriate Handling of Medicines Medication Risk Assessment Guidance Handling Medicines in Social Care Settings Consent to Treatment …and many more Course 12: Medical Transcription Introduction to Medical Transcription The What, How, Who and Why of Medical Transcription Understanding Medical Reports Medical Language Boot Camp Formatting: The Basics Data Protection Course 13: Diabetes Care Diploma What is Diabetes The Diabetes Challenge The Cost of Diabetes in Social Care Type 1 Diabetes Type 2 Diabetes Type 2 Diabetes Treatments Prediabetes Gestational Diabetes Course 14: Health and Social Care UK Introduction to Advanced Health and Social Care Introduction to the UK Health System Essential Principles, Policies and Legislations in Health and Social Care Work Fundamental Aspects of Providing Quality Health CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Training Bundle. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements This Training Course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Nurse Training Level 4) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Nurse Training Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

In today's dynamic business environment, Managers need to evaluate different courses of action and make decisive decisions.

Overview This Functional Skills: English course will unlock your full potential and will show you how to excel in a career in Functional Skills: English. So upskill now and reach your full potential. Everything you need to get started in Functional Skills: English is available in this course. Learning and progressing are the hallmarks of personal development. This Functional Skills: English will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Functional Skills: English skills to help you advance your career. Acquire a comprehensive understanding of various Functional Skills: English topics and tips from industry experts. Learn in-demand Functional Skills: English skills that are in high demand among UK employers, which will help you to kickstart your career. This Functional Skills: English course covers everything you must know to stand against the tough competition in the Functional Skills: English field.  The future is truly yours to seize with this Functional Skills: English. Enrol today and complete the course to achieve a Functional Skills: English certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Functional Skills: English course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Functional Skills: English course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Functional Skills: English course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Functional Skills: English is suitable for anyone aspiring to start a career in Functional Skills: English; even if you are new to this and have no prior knowledge on Functional Skills: English, this course is going to be very easy for you to understand.  And if you are already working in the Functional Skills: English field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Functional Skills: English course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Functional Skills: English course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Functional Skills: English course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Functional Skills: English course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Functional Skills: English Introduction to the Course 00:13:00 Basics of Grammar 00:16:00 The Basics of Sentence 00:11:00 Structure of Sentence 00:19:00 Questions 00:13:00 Punctuation and Capitalisation 00:24:00 Spelling 00:27:00 Common Mistakes and Ways to Improve 00:21:00

This qualification is made up of one mandatory and one optional unit. There are 2 x 1 day workshops that will help develop knowledge of the principles, theories and practices in Learning and Development The course is aimed at practitioners such as tutors, trainers, assessors and quality assurers who want to develop their skills and knowledge in their own area of learning delivery. You will meet other practitioners who are responsible for process, people or practice within Learning and Development. You will get to share good practices and ideas for improvement and will be able to apply these in your workplace. You will be expected to carry out research, complete assignments and implement change in your organisation, with the mentoring support of our Learning Advisor.

Project Quality Management: In-House Training In today's environment, quality is the responsibility of everyone. Project success is no longer just the fulfillment of a project on schedule, on budget, and within the scope. Today, projects aren't successful unless the customer's needs are met at the highest level of quality at the lowest cost to the organization. Project Managers must know customer needs, and manage to them throughout the project lifecycle, in order to gain acceptance. Project Quality Management provides an interactive, hands-on environment for participants to practice identification of critical quality requirements (quality planning), fulfillment of those requirements through well-designed processes (Quality Assurance), and statistical awareness of technical specifications of project deliverables (Quality Control). What You Will Learn You'll learn how to: Plan for higher quality project deliverables Measure key performance indicators on projects, processes, and products Turn data into useful project information Take action on analyzed data that will drive down non-value-added costs and drive up customer acceptance and satisfaction Reduce defects and waste in current project management processes Foundation Concepts Quality Defined Customer Focus Financial Focus Quality Management Process Management Cost of Quality Planning for Quality Project Manager Role in Planning Voice of the Customer Quality Management Plan Measurement System Accuracy Data Gathering Data Sampling Manage Quality Process Management Process Mapping Process Analysis Value Stream Mapping Standardization Visual Workplace and 5S Error Proofing (Poka-Yoke) Failure Mode and Effect Analysis Control Quality The Concept of Variation Common Cause Special Cause Standard Business Reports Tracking Key Measurements Control Charts Data Analysis Variation Root Cause Analysis Variance Management Designing for Quality

Decision Making and Problem Solving: In-House Training We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations. Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace. Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving. What you will Learn Recognize the importance of making a sound decision in a timely manner Infer types of cognitive biases and obstacles that impact decision-making Separate facts, requirements, ideas, and perceptions when making a decision or solving problems Apply structured decision-making and problem-solving approaches Conduct cause and effect and Force Field analyses Evaluate alternative solution methods using various techniques Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques Implement decision-making and problem-solving models, tools, and techniques Foundation Concepts Contextualizing decisiveness and problem-solving Discriminating between decisiveness and problem-solving Understanding Decision-Making Decision-making challenges and impacts Key drivers of good decision-making Thought processes and obstacles Knowledge, skills, and abilities (KSAs) Decision-Making Models and Supporting Tools Decision-making models, tools, and guidelines Tools to evaluate alternatives Translating requirements into action Problem-Solving Defining the problem Problem-solving models Cause and effect analysis Quick hit vs. innovative problem-solving Summary and Next Steps Course summary Personal action plan

Start your Compassionate Safety journey with this WebWorkshop. In this WebWorkshop, you will learn: How to get everyone home safe every day. How to shift from ‘doing’ safety to ‘being’ safe. How to accommodate humans for being human. How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.

Certified Business Relationship Manager (CBRM®): Virtual In-House Training The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise. The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager. To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®). What You Will Learn The successful candidate will demonstrate deep understanding and ability to perform the Strategic BRM role. Specifically, the candidate will: Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results Apply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time Be able to assess Provider Capability Maturity and BRM Competencies and identify key areas needing improvement Be able to apply cross-organization communication techniques to clearly articulate real Provider / business value delivered to the organization Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy Promote and catalyze business innovation in the Provider's sphere of influence Be able to use the Business Value Management process, techniques, and metrics to define, realize, and optimize the value of Provider capabilities and assets Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business Understand the implications of Lean / Agile methods for the BRM role and capability Influence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value. Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities Course Introduction Explain the House of BRM, recalling the BRM Core Disciplines, competencies required for the BRM role, and necessary conditions for protecting the integrity of the role Recall the key BRM concepts, processes, and techniques Understand the Business Relationship Maturity Model and the Five Relationship Maturity Levels Understanding Business Relationship Maturity and Value The Strategic BRM Role and Capability BRM Impact on Business Value Introduction to the ACME Leisurewear Case Scenario that is used through the course Assessing BRM Context Clarifying Issues Conducting a Business Demand Maturity Assessment Conducting a Business Relationship Maturity Assessment Conducting a Provider Capability Maturity Assessment Shaping the Business Partner's experience with the Provider The BRM role in Service Management Developing Strategic Relationships How to assess Strategic Relationships and plan for their improvement How to achieve business impact through influence and persuasion How to plan and execute BRM formal communications Organizational considerations for BRM deployment How to determine appropriate BRM performance measurement Optimizing Business Value Formulating and Clarifying Business Strategy Catalyzing Business Innovation Business Capability Management Value Management Planning Portfolio Management Business Transition Planning Business Value Optimization Summary and CBRM Exam Preparation Course Summary CBRM Syllabus Review Format and structure of the CBRM® Practitioner Exam Exam hints and tips Sample Exam