7458 Personal Development courses in Warlingham delivered Online

Get ready for an exceptional online learning experience with the ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The ISO 9001: Quality Management Systems Foundation & Managing Quality Planning is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Managing Quality Planning package has something for everyone. As part of the ISO 9001: Quality Management Systems Foundation & Managing Quality Planning package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Managing Quality Planning bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following ISO 9001: Quality Management Systems Foundation & Managing Quality Planning CPD Accredited Courses: Course 01: Quality Management and Strategic Training - ISO 9001 Course 02: Lean Six Sigma White Belt course Course 03: Complete Lean Six Sigma Green Belt Course for Service Industry Course 04: Advance Lean Six Sigma Black Belt Course Course 05: Process Mapping: Toolkit Course 06: RCA: Root Cause Analysis Course 07: Quality Assurance Course 08: ISO 9001:2015 Course 09: Energy Auditing Training: ISO 50001 Course 10: Enterprise Risk Management and ISO 31000 Course 11: Diploma in Lean Process and Six Sigma Course 12: Process Improvement Course 13: Diploma in Lean Leadership and Change Management Course 14: Diploma in Risk Management Level 7 Course 15: Corporate Risk And Crisis Management - Online Course Course 16: Project Management Course 17: Change Management Course 18: Diploma in Business Analysis Course 19: Operations Management Course 20: The 7 Basic Tools of Quality Course 21: Risk Consultant: Governance and Risk Management Course 22: Financial Modelling for Decision Making and Business plan Course 23: Business Management Course 24: Fundamentals of Corporate Finance Course 25: Digital Product Management Course 26: Level 2 Health and Safety in the Workplace Course 27: Career Development Plan Fundamentals Course 28: CV Writing and Job Searching Course 29: Learn to Level Up Your Leadership Course 30: Decision Making and Critical Thinking What will make you stand out? Upon completion of this online ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle, you will gain the following: CPD QS Accredited Proficiency with this ISO 9001: Quality Management Systems Foundation & Managing Quality Planning After successfully completing the ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle, you will receive FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this ISO 9001: Quality Management Systems Foundation & Managing Quality Planning . The online test with immediate results You can study and complete the ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle at your own pace. Study for the ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the ISO 9001: Quality Management Systems Foundation & Managing Quality Planning , a rich anthology of 30 diverse courses. Each course in the Managing Quality Planning bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle offers you the flexibility and convenience to learn at your own pace. Make the Managing Quality Planning package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the ISO 9001: Quality Management Systems Foundation & Managing Quality Planning bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the ISO 9001 bundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

Manifestation is about exploring your inner identity and exploring it to that degree where your fantasies can turn out to be a piece of your general life. This is valid, and it is particularly conceivable since there are individuals who have learned the art of manifestation and they have made their fantasies work out as expected and there is a law known as the law of attraction. In this course, we will reveal to you the entire philosophy behind manifestation and the law of attraction. These two terms may sound a bit confusing, but if you search for them at that point, you will realise that both terms are a piece of our usual life and with little effect, you can figure out how to control them. Who is the course for? Individuals who want to grow in life and achieve their goals. Individuals interested to gain more knowledge about manifestation and the law of attraction. Individuals who want to make their dreams come true. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Mastering Manifestation course would be beneficial for the following professionals: Social worker. Instructor. Counsellor. Career advisor. Advice worker. Psychotherapist. Psychologist. Mastering Manifestation What Is Manifestation 00:30:00 Objectives Of Manifestation 01:00:00 Advantages of Manifestation 00:15:00 Ways To Achieve Manifestation 01:00:00 Evidence Your Desire Is In The Process Of Manifestation 00:15:00 Overcoming Manifestation Challenges 00:15:00 Importance of Manifestation In Personal Development 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Mastering Manifestation 00:20:00 Final Exam Final Exam- Mastering Manifestation 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you tired of feeling overwhelmed by your schedule? Do you find yourself constantly chasing deadlines or struggling to prioritize tasks effectively? It's time to take control of your time and maximize your productivity with our comprehensive Diploma in Time Management (Level 3) course. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this diploma course, learners will gain essential skills for managing their time effectively. They'll learn how to plan wisely, set achievable goals using the SMART criteria, and prioritize tasks to focus on what's most important. Organizational techniques will be covered, including how to organize their workspace for maximum efficiency and strategies for overcoming procrastination. They'll also learn how to delegate tasks efficiently, handle crises effectively, and manage meetings with confidence. Additionally, the course will cover phone etiquette for professional communication and provide alternatives to traditional meetings when necessary. Overall, learners will develop the ability to manage their time efficiently, increase productivity, and navigate various work-related situations with ease. Course Curriculum Module 01: Planning Wisely Module 02: Setting SMART Goals Module 03: Prioritizing Your Time Module 04: Organizing Your Workspace Module 05: Tackling Procrastination Module 06: Delegating Made Easy Module 07: Crisis Management Module 08: Meeting Management Module 09: Phone Etiquette Module 10: Alternatives to Meetings Learning Outcomes: Efficiently plan tasks to maximise productivity and minimise time wastage. Establish SMART goals for effective time management and goal achievement. Prioritise tasks based on urgency and importance for optimal efficiency. Organise workspace to enhance productivity and reduce clutter-induced distractions. Overcome procrastination through effective strategies and time management techniques. Master delegation techniques to streamline workload and improve time management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma in Time Management (Level 3) 52:20 1: Module 01: Planning Wisely 06:32 2: Module 02: Setting SMART Goals 07:04 3: Module 03: Prioritizing Your Time 04:57 4: Module 04: Organizing Your Workspace 05:27 5: Module 05: Tackling Procrastination 05:13 6: Module 06: Delegating Made Easy 06:32 7: Module 07: Crisis Management 03:48 8: Module 08: Meeting Management 04:23 9: Module 09: Phone Etiquette 03:42 10: Module 10: Alternatives to Meetings 03:42 11: CPD Certificate - Free 01:00 Who is this course for? Professionals seeking to enhance time management skills for career advancement. Students looking to improve study habits and time management techniques. Entrepreneurs aiming to maximise productivity and efficiency in business operations. Individuals wanting to strike a better work-life balance through effective time management. Anyone interested in honing time management skills for personal development. Career path Time Management Consultant Executive Assistant Project Coordinator Office Manager Personal Assistant Administrative Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Good coaching and mentoring - skilled employees - productive business culture As a mentor, you don't just enhance employee skills, but lift their confidence too. It makes a genuine difference in their professional and personal development. So if you want to step into a mentorship position and empower employees to become more confident in their roles, this Level 3 Diploma in Coaching & Mentoring course is all you need.  Effective coaching and mentoring are essential in today's time. It helps in improving employee performance, enhancing employee productivity and reducing employee turnover. This Level 3 Diploma in Coaching & Mentoring course will give you valuable insights into how coaching and mentoring works. Here, you'll learn how to set smart goals and develop plans to meet them. Furthermore, you'll get to know the importance of feedback in coaching and understand how to determine employee strengths and motivate them to work on their weaknesses. In the end, you'll discover the strategies to overcome roadblocks to stimulate growth.  Enrol now and upskill your workforce for better organisational benefits! Learning Outcomes Understand how coaching and mentoring works and know their differences Learn the skills to develop high potential personnel Determine the importance of building trust with clients and employees Be able to help employees reach their goals Identify the importance of providing feedback Be able to bring the best out of employees Who is the Course for? This Level 3 Diploma in Coaching & Mentoring course is suitable for professionals interested in gaining the relevant skills in coaching and mentoring. The course will open doors to outstanding career opportunities.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment  At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Level 3 Diploma in Coaching & Mentoring course provides useful skills to possess and would be beneficial for the following professionals: Life Coach Mentor Talent Coach   Updated Version - Level 3 Diploma in Coaching & Mentoring Module 1 - Introduction to Coaching and Mentoring 00:15:00 Module 2 - Coaching and Mentoring Objectives and Processes 00:16:00 Module 3 - Ethical Aspects of Coaching and Mentoring 00:32:00 Module 4 - Coaching and Mentoring Models Part-1 00:17:00 Module 5 - Coaching and Mentoring Models Part-2 00:15:00 Module 6 - Effective Communication Skills 00:13:00 Module 7 - Personal Skills 00:14:00 Module 8 - Management Skills 00:14:00 Module 9 - Functional Skills 00:17:00 Old Version - Level 3 Diploma in Coaching & Mentoring Module One - Getting Started 00:30:00 Module Two - Defining Coaching and Mentoring 00:30:00 Module Three - Setting Goals 01:00:00 Module Four - Understanding the Realities 01:00:00 Module Five - Developing Options 01:00:00 Module Six - Wrapping it All Up 00:30:00 Module Seven - The Importance of Trust 01:00:00 Module Eight - Providing Feedback 00:30:00 Module Nine - Overcoming Roadblocks 01:00:00 Module Ten - Reaching the End 00:30:00 Module Eleven - How Mentoring Differs from Coaching 00:30:00 Module Twelve - Wrapping it Up 00:30:00 Activities Level 3 Diploma in Coaching & Mentoring- Activities 00:00:00 Recommended Reading Recommended Reading : Level 3 Diploma in Coaching & Mentoring 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Coaching & Mentoring 00:20:00 Final Exam Final Exam- Level 3 Diploma in Coaching & Mentoring 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Overview This Leadership Diploma course will unlock your full potential and will show you how to excel in a career in Leadership Diploma. So upskill now and reach your full potential. Everything you need to get started in Leadership Diploma is available in this course. Learning and progressing are the hallmarks of personal development. This Leadership Diploma will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Leadership Diploma skills to help you advance your career. Acquire a comprehensive understanding of various Leadership Diploma topics and tips from industry experts. Learn in-demand Leadership Diploma skills that are in high demand among UK employers, which will help you to kickstart your career. This Leadership Diploma course covers everything you must know to stand against the tough competition in the Leadership Diploma field.  The future is truly yours to seize with this Leadership Diploma. Enrol today and complete the course to achieve a Leadership Diploma certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Leadership Diploma course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Leadership Diploma course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Leadership Diploma course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Leadership Diploma is suitable for anyone aspiring to start a career in Leadership Diploma; even if you are new to this and have no prior knowledge on Leadership Diploma, this course is going to be very easy for you to understand.  And if you are already working in the Leadership Diploma field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Leadership Diploma course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Leadership Diploma course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Leadership Diploma course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Leadership Diploma course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Section What This Course Is All About 00:04:00 Introduction to the problem 00:05:00 The Link Between Leadership and Customer Satisfaction 00:05:00 Who Put YOU In Charge? 00:06:00 What Does a Leader Actually Do? 00:03:00 Leader or Manager? 00:05:00 Followers Want Many Things But It All Boils Down To This 00:05:00 I.I.I.I.I. Understand You! 00:04:00 The 6 C's Introduction to the Six C's - Plus a description of the1st C - Competence 00:05:00 The 2nd C - Consistency 00:05:00 The 3rd C - Completion 00:03:00 The 4th C - Confidence 00:05:00 The 5th and 6th C's - Camaraderie and Commitment 00:06:00 The 'Fails' of leadership Introduction to the 'Fails' 00:02:00 Failure of Purpose 00:05:00 Failure to Meet Individuals Regularly 00:05:00 Failure to Close the Loop 00:05:00 Failure to Elicit Challenge 00:04:00 Failure to Provide Specific Feedback 00:05:00 Failure to Thank 00:03:00 Failure to Be Visible 00:04:00 Overriding Factors Consistency not intensity 00:06:00 The Most Important Question a Leader Can Ask 00:05:00

🚀 Introduction to Coaching Course: Unlock Your Coaching Potential! 🌟 Discover the art of coaching with our CPD Accredited 'Introduction to Coaching' course. 🎓 Gain insights into the GROW Model, motivation techniques, and advanced questioning skills. Ideal for aspiring coaches and professionals seeking career development.

Train with us to facilitate Critical Incident Stress Debriefings. CISD are effective interventions that help care professionals to process stressful events in the workplace. A CISD helps restore well-being and protect from prolonged reactions. This excellent 2-day training will cover theory and practice, including lectures, videos, and small-group work. By the end you will be able to facilitate CISDs.

Desire is the beginning point of all accomplishments; truer words than this may never have been spoken. If you truly want to get something in life then you have to truly want it from the bottom of your heart. Now using the same principles you can start your journey to improve your life, through this Life Improvement Strategies course. This course can be considered as a life coaching course as it helps you in your pursuit to personal development, by letting you perceive things for the better. You will learn to observe opportunity and unity, and understand what it means to provide truth and a helping hand. You will be able to visualize how your actions affect your surroundings and much more. This course will help you get prepared and in the right mindset as well for self-improvement. Overall this course will be able to help you in your journey to become better, even if you think you are perfect there is always some room for improvement. Course Highlights Life Improvement Strategies is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Life Improvement Strategies into 9 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Life Improvement Strategies Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Life Improvement Strategies is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Life Improvement Strategies is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. How You See Things 01:00:00 Opportunity and Unity 01:00:00 Providing Truth and a Helping Hand 01:00:00 How Your Actions Affect Everything Else 00:30:00 Your Wellbeing and Love 01:00:00 Your Wellness and Power 01:00:00 Get Your Mind Right 01:00:00 Get Prepared 01:00:00 A Final Word About Strength 00:30:00 Mock Exam Final Exam

Master the art of leadership and management with our comprehensive course. Learn key principles, develop essential skills, and gain valuable insights into effective leadership strategies. Perfect for aspiring managers, career changers, and professionals seeking advancement. Enrol now and unlock your leadership potential!

Do you work in an institution that consists of teams and departments of teams? If networking is part of your daily life then this course will help you improve your networking skills. Description: In every aspect of our lives, networking is significant. You will need it for your professional career, personal development and in every step of the way. Taking this course will equip you with the necessary skills to become good at work place networking. You will know what networking means and learn about its principles. Know the tools to avoid common mistakes in networking. Learn the in depth knowledge, skills and information about work place networking. You will also know how to build relationships and manage time successfully. You will be learning all of these things about networking through this course. Good luck.  Who is the course for? Professionals who want to upgrade their team networking skills. Team members who want to learn about professional networking. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Workplace Team Networking Diploma Course is a useful qualification to possess and would be beneficial for the following careers: Department Chief or Head Manager Network Adviser Supervisor Team Leader. Module One - Getting Started 01:00:00 Module Two - The Benefits of Networking at Work 00:15:00 Module Three - Networking Obstacles 00:30:00 Module Four - Networking Principles 01:00:00 Module Five - How to Build Networks 00:30:00 Module Six - Recognize Networking Opportunities 00:30:00 Module Seven - Common Networking Mistakes 01:00:00 Module Eight - Develop Interpersonal Relationships 01:00:00 Module Nine - Online Networking Tools 01:00:00 Module Ten - Time Management 00:30:00 Module Eleven - Maintaining Relationships Over Time 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Workplace Team Networking Diploma- Activities 00:00:00 Mock Exam Mock Exam- Workplace Team Networking Diploma 00:20:00 Final Exam Final Exam- Workplace Team Networking Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00