Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan
This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.
A collection of my most popular courses and webinars to help you figure out how best to manage your fatigue challenge and move forwards towards a better level of wellness. Help for all stages of your journey - from the initial basics, to returning to work and figuring out when it's time to incorporate more movement and exercise. It also contains a webinar to share with your loved ones, so that they can better understand what you're going through. Contents £10 Communicating with others when you've got fatigue Course 4 Lessons Fatigue journeys vary from person to person - no two experiences are the same. But there's one challenging topic that seems to feature in most people's journeys at one time or another... communication! In this webinar recording I share tips and advice on how to tackle five of the most common conversation challenges when you're on a fatigue recovery journey. View product £75 Fatigue Reset: Crack pacing once and for all Course 32 Lessons View product £10 How to achieve a successful return to work Course 1 Lesson If you’ve had to take time off from your job for months or even years, contemplating a return to work can be difficult. How do you know if you’re ready? Are you well enough to return full-time or do you need to negotiate a phased approach? And what can you do to make sure the return itself goes as successfully as possible? This webinar starts to answer those questions - and many more! View product £10 How to cope better with fatigue Course 2 Lessons A recording of a live webinar held in November 2023. I share the most important areas that you should be focussing on, so that you minimise the time spent wondering what on earth you can do to improve your fatigue challenge and current situation - and get onto the right path to recovery. View product £10 How to start exercising when you have fatigue Course 3 Lessons We hear how helpful it is to exercise for health and wellbeing. But when you have fatigue it can be difficult to know if this is going to help or hinder. When *is* it the right time to start to feel confident about moving more and starting to exercise?In this webinar recording I share tips and advice on how to tackle five of the most common conversation challenges when you're on a fatigue recovery journey. View product £10 When a Loved One has fatigue...how to help them, and yourself. Course 5 Lessons A fatigue-related condition doesn’t only impact the life of the person who's ill, it often changes things for you, their loved ones. Adjusting to this can be tough for you, and it can be difficult to know how to best help them.This webinar will increase your understanding of what life feels like for your loved one, and help you know how to support them on their recovery journey, while looking after yourself too.View product
These qualifications are aimed at practising or aspiring managers will supervise or manage a team to achieve clearly defined outcomes. They will set and monitor goals and objectives by providing instruction, direction and guidance. Day to day operational and project activities are a key part of their role.
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Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers, team leads, and individual contributors on techniques and best practices for continual improvement of themselves as leaders. Overview Define leadership. Assess your own leadership traits. Establish your leadership development plan. Develop your communication skills. Build your reputation. You have transitioned from an individual contributor to a manager, or as an individual contributor, you\'ve acquired practical skills to enhance your leadership abilities. When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to effectively influence others and get results. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites Students taking this course should have completed the course: Practical Leadership (Second Edition) 1. Defining Leadership Topic A: Identify Leadership Attributes Topic B: Identify Leadership Responsibilities 2. Assessing Your Leadership Traits Topic A: Assess Your Leadership Characteristics Topic B: Determine How Colleagues View Your Leadership Topic C: Evaluate Factors that Affect Your Leadership 3. Establishing Your Leadership Development Plan Topic A: Identify Your Destination Topic B: Establish Your Map Topic C: Build a Leadership Development Plan 4. Developing Your Communication Skills Topic A: Upgrade Your Listening Skills Topic B: Improve Your Communication Effectiveness 5. Building Your Reputation Topic A: Establish Your Credibility Topic B: Use Influence to Get Results Additional course details: Nexus Humans Developing Yourself as a Leader (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Yourself as a Leader (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
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2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access
Overview This Mental Health Care - MCA & DOLS course will unlock your full potential and will show you how to excel in a career in Mental Health Care - MCA & DOLS. So upskill now and reach your full potential. Everything you need to get started in Mental Health Care - MCA & DOLS is available in this course. Learning and progressing are the hallmarks of personal development. This Mental Health Care - MCA & DOLS will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Care - MCA & DOLS Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health Care - MCA & DOLS skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health Care - MCA & DOLS topics and tips from industry experts. Learn in-demand Mental Health Care - MCA & DOLS skills that are in high demand among UK employers, which will help you to kickstart your career. This Mental Health Care - MCA & DOLS course covers everything you must know to stand against the tough competition in the Mental Health Care - MCA & DOLS field. The future is truly yours to seize with this Mental Health Care - MCA & DOLS. Enrol today and complete the course to achieve a Mental Health Care - MCA & DOLS certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Mental Health Care - MCA & DOLS course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Mental Health Care - MCA & DOLS course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Mental Health Care - MCA & DOLS course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Mental Health Care - MCA & DOLS is suitable for anyone aspiring to start a career in Mental Health Care - MCA & DOLS; even if you are new to this and have no prior knowledge on Mental Health Care - MCA & DOLS, this course is going to be very easy for you to understand. And if you are already working in the Mental Health Care - MCA & DOLS field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Mental Health Care - MCA & DOLS course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Mental Health Care - MCA & DOLS course has no prerequisite. You don't need any educational qualification or experience to enrol in the Mental Health Care - MCA & DOLS course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Mental Health Care - MCA & DOLS course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Mental Health Care - MCA & DOLS Module 01. The Mental Capacity Act The Mental Capacity Act 00:15:00 Module 02. Assessment of Mental Capacity Assessment of Mental Capacity 00:12:00 Module 03. Best Interest Decision Making Best Interest Decision Making 00:22:00 Module 04. Advocacy and Advance Planning Advocacy and Advance Planning 00:15:00 Module 05. Providing Care or Treatment to People Who Lack Capacity Providing Care or Treatment to People Who Lack Capacity 00:14:00 Module 06. Confidentiality and Record Keeping Confidentiality and Record Keeping 00:10:00 Module 07. Public Bodies and Services Created by MCA Act 2005 Public Bodies and Services Created by MCA Act 2005 00:08:00 Module 08. Interface with Legislation, Policy and Procedures Interface with Legislation, Policy and Procedures 00:14:00 Module 09. DOLS to LPS DOLS to LPS 00:23:00 Module 10. Authorised Deprivation Authorised Deprivation 00:19:00 Module 11. Legal Background to DOLS Legal Background to DOLS 00:14:00 Module 12. The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic 00:17:00 Module 13. Liberty Protection Safeguards (LPS) Liberty Protection Safeguards (LPS) 00:23:00 Recommended Materials Recommended Readings - Mental Health Care - MCA & DOLS 1 week, 1 day Workbooks - Mental Health Care - MCA & DOLS 03:50:00 Optional Assignment Optional Assignment - Mental Health Care - MCA & DOLS 1 week, 1 day
This course looks at the step-by-step process of decision making from problem definition to implementation. It highlights the importance of qualitative information in decision judgement and the impact of unstructured decisions. It emphasises that judgement takes a higher priority when the impact of the decision is greater, more complex or the potential risk is higher.