7485 Personal Development courses in Linlithgow delivered Online

This course provides the learner with in-depth knowledge about how to manage successful employee relations. The learner will be able to understand different challenges arising from the work environment and employee behaviour. After the successful completion of this lecture, you will be able to understand the following: Theories of employment relations. Roles and functions of stakeholders in managing employment relations. Impacts of external contexts and organizational level employment relations process. Integration of employment relations processes on organizational policy, practice and outcomes. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Analysing Organisational Level Employment Relations Processes, Functions And Procedures Quiz: Analysing Organisational Level Employment Relations, Processes, Functions And Procedures Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Learning and Development Manager Human Resource Manager Talent and acquisition Manager Organizational Behaviour Specialist Operations Manager Team Lead Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview This comprehensive course on Child Language Disorder (CLD) will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Child Language Disorder (CLD) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Child Language Disorder (CLD). It is available to all students, of all academic backgrounds. Requirements Our Child Language Disorder (CLD) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 6 lectures • 01:24:00 total length •Introduction to Child Language Disorder: 00:17:00 •Children with Specific Language Disorder: 00:14:00 •Acquired Language Disorders in Children: 00:23:00 •Language Disorders in Children with Intellectual Disability of Genetic Syndromes: 00:14:00 •Diagnosis Treatments for Child Language Disorders: 00:16:00 •Assignment - Child Language Disorder (CLD): 00:00:00

Overview This comprehensive course on Math Tricks & Shortcuts will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Math Tricks & Shortcuts comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Math Tricks & Shortcuts. It is available to all students, of all academic backgrounds. Requirements Our Math Tricks & Shortcuts is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 90 lectures • 14:24:00 total length •Lecture 1 Introduction: 00:02:00 •Lecture 2 Lines and Angles (Basics): 00:07:00 •Lecture 3 Parallel lines (Basics): 00:06:00 •Lecture 4 Practice Problems 1 (Lines and Angles): 00:06:00 •Lecture 5 Triangles (Basics): 00:11:00 •Lecture 6 Practice Problems 2 (angle sum and exterior angle Property): 00:10:00 •Lecture 7 Pythagoras Theorem: 00:13:00 •Lecture 8 Inequalities in Triangles: 00:06:00 •Lecture 9 Sine and Cosine Rule: 00:12:00 •Lecture 10 Median, Altitude, Angle bisector: 00:06:00 •Lecture 11 Practice Problems 3: 00:11:00 •Lecture 12 Properties of Medians: 00:09:00 •Lecture 13 Practice Problems 4: 00:07:00 •Lecture 14 Properties of Equilateral Triangles: 00:04:00 •Lecture 15 Some special Quadrilaterals: 00:08:00 •Lecture 16 Polygons-interior angles, diagonals etc.: 00:08:00 •Lecture 17 Angle Bisector Theorem: 00:07:00 •Lecture 18 Congruent Triangles: 00:06:00 •Lecture 19 Similar Triangles: 00:14:00 •Lecture 20 Practice Problems 5: 00:10:00 •Lecture 21 Circle: 00:10:00 •Lecture 22 Cyclic Quadrilateral _ Tangent to circle: 00:07:00 •Lecture 23 Areas of Parallelogram & Triangle 1: 00:10:00 •Lecture 24 Areas of Parallelogram _ Triangle 2: 00:10:00 •Lecture 25 Practice Problems based on Areas 1: 00:05:00 •Lecture 26 Practice Problems based on Areas 2: 00:12:00 •Lecture 27 Mensuration Formulae: 00:07:00 •Lecture 28 Practice problems on 2-d figures: 00:11:00 •Lecture 29 Assignment (Video) on 2 - d figure: 00:02:00 •Lecture 30 Areas related to the circle: 00:06:00 •Lecture 31 Practice questions on areas related to circle: 00:10:00 •Practice Test (Geometry): 00:02:00 •Lecture 32 What is Unit Digit: 00:04:00 •Lecture 33 How to find unit digit of numbers with exponents: 00:10:00 •Lecture 34 Practice Problems based on Unit Digit: 00:08:00 •Lecture 35 Simplifications based on Percentages: 00:11:00 •Lecture 36 Simplification based on Exponents: 00:12:00 •Lecture 37 Fastest method of finding square roots: 00:12:00 •Lecture 38 Fastest method of finding cube roots: 00:03:00 •Lecture 39 Simplification based on square and cube roots: 00:16:00 •Lecture 40 Simplification Problems: 00:26:00 •Lecture 41 Simplification problems Type 1: 00:08:00 •Lecture 42 Simplification problems Type 2: 00:08:00 •Lecture 43 Simplification problems Type 3: 00:08:00 •Lecture 44 Simplification problems Type 4: 00:07:00 •Lecture 45 Finding smallest and greatest from difficult exponents: 00:08:00 •Lecture 46 What is Digital sum: 00:05:00 •Lecture 47 How to apply Digital sum technique in different operations: 00:14:00 •Lecture 48 Simplification problems using Digital sum -1: 00:07:00 •Lecture 49 Simplification problems using Digital sum -2: 00:06:00 •Lecture 50 Resources download 1: 00:48:00 •Lecture 51 Problems based on persons, days, work and hours: 00:12:00 •Lecture 52 Short cut formulas for most common problems: 00:11:00 •Lecture 53 Problems based on Two Persons: 00:06:00 •Lecture 54 Problems based on three Persons: 00:10:00 •Lecture 55 Based on Efficiency: 00:13:00 •Lecture 56 Complex problems on Efficiency: 00:10:00 •Lecture 57 Fraction of work: 00:07:00 •Lecture 58 Leaving and Joining - 1: 00:06:00 •Lecture 59 Leaving and Joining - 2: 00:08:00 •Lecture 60 Men, women and boys: 00:05:00 •Lecture 61 Work and wages: 00:11:00 •Lecture 62 Resources download 1: 00:20:00 •Lecture 63 Basics of pipes and cisterns: 00:06:00 •Lecture 64 Pipes and cisterns - Type 1: 00:07:00 •Lecture 65 Pipes and cisterns - Type 2: 00:04:00 •Lecture 66 Pipes and cisterns - Type 3: 00:07:00 •Lecture 67 Pipes and cisterns - Type 4: 00:06:00 •Lecture 68 Pipes and cisterns - Type5: 00:05:00 •Lecture 69 Speed, Distance and Time Resources download: 00:32:00 •Lecture 70 Basic Concepts and simple problems: 00:10:00 •Lecture 71 Problems based on average speed: 00:07:00 •Lecture 72 Problems of finding Distance: 00:13:00 •Lecture 73 Practice Problems 1: 00:10:00 •Lecture 74 Practice Problems 2: 00:08:00 •Lecture 75 Practice Problems 3: 00:07:00 •Lecture 76 Boats and Streams: 00:18:00 •Lecture 77 Basics of Boats and streams: 00:10:00 •Lecture 78 Finding speed of boat or stream: 00:13:00 •Lecture 79 Problems based on finding Distance: 00:06:00 •Lecture 80 Latest Problems on Boat and cisterns: 00:11:00 •Lecture 81 Percentage Basics 1: 00:10:00 •Lecture 82 Percentage Basics 2: 00:04:00 •Lecture 83 Fractional Values of Percentages: 00:09:00 •Lecture 84 Simplification using fractional values of Percentages-1: 00:06:00 •Lecture 85 Simplification problems of Percentage 2: 00:05:00 •Lecture 86 Article for Resources: 00:24:00 •Lecture 87 Problems based on Marks in examination: 00:15:00 •Lecture 88 Problems based on Price and Quantity 1: 00:08:00 •Lecture 89 Problems based on Price and Quantity 2: 00:08:00

Overview This comprehensive course on Interview Skills: Ace the Interview will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Interview Skills: Ace the Interview  comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Interview Skills: Ace the Interview. It is available to all students, of all academic backgrounds. Requirements Our Interview Skills: Ace the Interview is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 15 lectures • 00:29:00 total length •Introduction: 00:02:00 •Tell me about yourself: 00:02:00 •Why do you want to join this organisation?: 00:03:00 •What are your Strengths?: 00:02:00 •What are your Weaknesses ?: 00:02:00 •Why You ?: 00:02:00 •Where do you see yourself in 5 Years?: 00:02:00 •Why did you leave your previous employer?: 00:01:00 •Share about a past conflict & how did you resolve it?: 00:02:00 •Past Salary & Expectations?: 00:02:00 •People's Perception about You ?: 00:02:00 •Do You have Any Questions?: 00:01:00 •The Outcome: 00:02:00 •General Instructions: 00:04:00 •Assignment -Interview Skills: Ace the Interview: 00:00:00

Overview This comprehensive course on 'Gemology' will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This 'Gemology' comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this 'Gemology'. It is available to all students, of all academic backgrounds. Requirements Our 'Gemology' is fully compatible with PC's, Mac's, Laptop,Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 7 lectures • 01:35:00 total length •Introduction to Gemology: 00:14:00 •Formation of Gems: 00:14:00 •Colour: 00:13:00 •Fashioning: 00:14:00 •Gem Testing: 00:13:00 •Weight and Measurement: 00:11:00 •Precious Gemstones: 00:16:00

Overview This comprehensive course on Attention Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Attention Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Attention Management. It is available to all students, of all academic backgrounds. Requirements Our Attention Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 13 lectures • 03:21:00 total length •Module One - Getting Started: 00:30:00 •Module Two - Introduction to Attention Management: 00:08:00 •Module Three - Types of Attention: 00:13:00 •Module Four - Strategies for Goal Setting: 00:10:00 •Module Five - Meditation: 00:15:00 •Module Six - Training Your Attention: 00:45:00 •Module Seven - Attention Zones Model: 00:15:00 •Module Eight - SMART Goals: 00:09:00 •Module Nine - Keeping Yourself Focused: 00:13:00 •Module Ten - Procrastination: 00:15:00 •Module Eleven - Prioritizing Your Time: 00:18:00 •Module Twelve - Wrapping Up: 00:10:00 •Attention Management- Activities: 00:00:00

Overview This comprehensive course on Quality Assurance Manager will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Quality Assurance Manager comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Quality Assurance Manager. It is available to all students, of all academic backgrounds. Requirements Our Quality Assurance Manager is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 4 lectures • 05:26:00 total length •Quality Management Fundamentals: 01:27:00 •Quality Management Planning: 01:19:00 •Quality Management Implementation: 01:13:00 •Quality Management Improvement: 01:27:00

Overview As a dedicated Caregiver, you will need the skills and confidence to assist those with special needs, which can be learnt right here. This valuable course is specifically designed to give people like you the absolute best advice when caring for individuals with learning disabilities. The Learning Disability Awareness course has been written with the assistance of industry experts, complete with tried and tested practices. You will be taught how to engage with patients and clients who possess mild to severe disabilities. The tuition includes overviews of Cerebral Palsy, Asperger's syndrome, Down's syndrome, and many more common conditions you may encounter. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Learning Disability Awareness. It is available to all students, of all academic backgrounds. Requirements Our Learning Disability Awareness is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 11 lectures • 06:00:00 total length •Module 01: Learning Disability and Mental Health: 00:30:00 •Module 02: Learning Disability Nursing: 00:30:00 •Module 03: Psychosocial Interventions: 00:30:00 •Module 04: Psychodynamic Approaches: 00:30:00 •Module 05: Learning Disability Nursing Throughout the Lifespan: 01:00:00 •Module 06: Role of the Learning Disability Nurse in Promoting Health and Well-Being: 01:00:00 •Module 07: Care Planning in Mental Health Settings: 00:30:00 •Module 08: Nursing Models and Behavioural Interventions: 00:30:00 •Module 09: The Future of Learning Disability Nursing: 00:30:00 •Module 10: Future Spheres of Practice for Learning Disability Nursing: 00:30:00 •Assignment - Learning Disability Awareness: 00:00:00

Overview This comprehensive course on Quick Maths Tricks for Competitive Exams will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Quick Maths Tricks for Competitive Exams comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Quick Maths Tricks for Competitive Exams. It is available to all students, of all academic backgrounds. Requirements Our Quick Maths Tricks for Competitive Exams is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 67 lectures • 07:39:00 total length •Introduction: 00:02:00 •Number system: 00:09:00 •Integers and ordering of integers: 00:07:00 •Addition and Subtractions of Integers: 00:10:00 •Operations on Integers: 00:06:00 •Multiplication and Division of Integers: 00:07:00 •Powers of Integers (Exponents): 00:04:00 •Complete knowledge about factors and multiples: 00:07:00 •Divisibility tests for 2,3,4,5,6: 00:07:00 •Divisibility rules 7,8,9,10,11: 00:11:00 •Prime Factorization: 00:13:00 •Highest common factor HCF: 00:13:00 •Word problems based on HCF: 00:12:00 •Least common multiple LCM: 00:16:00 •Relation between lcm and HCF: 00:04:00 •Classification of Fractions: 00:04:00 •Convert mixed to improper and improper to mixed fractions: 00:03:00 •Equivalent Fractions: 00:04:00 •Comparing Fractions after converting to like fractions: 00:09:00 •Reducing a fraction to lowest term: 00:04:00 •Addition and subtraction OF fractions: 00:08:00 •Multiplication and division of fractions: 00:11:00 •Word problems on fractions: 00:16:00 •Bodmas and rules to remove brackets: 00:03:00 •simplify expressions using BODMAS rules: 00:05:00 •simplify expressions involving fractions using BODMAS: 00:07:00 •Decimal numbers in relation to fractions: 00:08:00 •Like and unlike Decimals: 00:05:00 •Ordering of Decimal numbers: 00:10:00 •Addition and subtraction of Decimal: 00:07:00 •Multiplication of Decimal: 00:03:00 •Division of Decimal: 00:08:00 •Rational number: 00:02:00 •Representation of Rational Numbers on Number line: 00:05:00 •Determining which fraction is terminating or non-terminating: 00:07:00 •shortcut method of writing decimal expansion of fraction to decimal: 00:08:00 •Rounding to whole number: 00:06:00 •Rounding to required number of decimals (1 d.p. ): 00:05:00 •Rounding to significant digits: 00:07:00 •Practice question on three methods of approximation: 00:05:00 •Estimation: 00:05:00 •Scientific Notation: 00:07:00 •Operation on numbers when they are in scientific notation: 00:06:00 •Percentage to fraction and fraction to percentage: 00:06:00 •Percentage of a quantity and conversation to decimal: 00:06:00 •Expressing one quantity as percentage of another quantity: 00:06:00 •Finding increase decrease percent: 00:05:00 •Uses of Percentages-Word Problems: 00:09:00 •Ratio- How to express as simple ratio: 00:09:00 •How to compare Ratios: 00:04:00 •Word problems on finding ratios: 00:07:00 •To divide a given quantity into a given Ratio: 00:11:00 •Proportion: 00:04:00 •Practice problems on Proportion: 00:06:00 •Continued proportion: 00:06:00 •Direct Variation (or proportion): 00:04:00 •Problems based on Direct proportion: 00:10:00 •Inverse Variation (or proportion): 00:10:00 •Multiple Ratios: 00:10:00 •Basics - Profit and Loss: 00:04:00 •More practice problems on Profit _ Loss: 00:06:00 •Selling price formula and Problems: 00:04:00 •Cost price formula and Problems: 00:03:00 •Higher problems on Profit and Loss: 00:08:00 •Basics - Discount: 00:05:00 •Practice problems on Discount: 00:04:00 •Tax: 00:06:00

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00