6540 Personal Development courses delivered On Demand

Appreciative Inquiry is a process of asking positive questions and envisioning the future that uncovers the best in people and organizations and enabling positive change. Understand the seven core principles of Appreciative Inquiry and you will be able to apply the five stage model to consider conditions necessary for success using appreciative inquiry. Learning Objectives Apply a process that enables faster, positive change, Implement the core principles of appreciative inquiry Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how thoughts and emotions work together and how we manage our emotions by managing the thoughts that trigger the emotions. Learning Objectives Understand how thoughts and emotions work together and how we manage our emotions by managing the thoughts that trigger the emotions. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

People don't leave organizations, they leave people. We will show you a tool you can use to retain employees. Reward, empowerment, training, appreciation, involvement and care are all vital for employees. Learn how to motivate your staff and realize why the quality of leadership and management are important. Learning Objectives Identify two keys to employee retention, Summarize the R.E.T.A.I. N. system for improving employee retention, Explain strategies for nurturing employees Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help. Learning Objectives Explain the challenges of getting appropriate help, Apply guidelines for getting help, Implement four techniques for getting effective help Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

You can make better sense of what you read, hear and become more persuasive by understanding arguments. The purpose of an argument is to make a valid point or persuade thinking. Understand the two parts of an argument and how to use evidence to support a claim. Understand how you can evaluate a persuasive argument by focusing on pinpointing the claim, identify evidence, test the evidence and identify conclusions. Learning Objectives Explain persuasive arguments used by critical thinkers, Summarize stages and steps for recognizing and evaluating persuasive arguments, Apply the four stages of persuasive arguments Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Rational decisions are based on reasonable, intelligent thinking. Discover how rational thinking can improve the quality of your life and help you to take a reasonable approach in knowing what to think. Understand why a checklist can help you in complex situations and apply our steps make rational decisions. Learning Objectives Explain how rational decision-making improves quality of life, Identify how the power of the checklist eliminates mistakes, Apply a checklist for rational thinking using the standards of intellectual thinking, Implement a checklist for decisions using the elements of sound reasoning Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

You will be an example and catalyst for the change process. If people note that you are against the change you will not meet your desired goal. This course will help you to focus on implementing six targets for change and what the outcome will look like. You will learn an approach to initiate change following five criteria for worthwhile results. Learning Objectives Identify the primary role of leaders, Apply six targets for change, Apply five criteria for worthwhile results, Explain the importance of continuous learning for leaders Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Problem definitions provide a target boundary, description, and measure of success. To accurately define a problem, use techniques such as data collection, symptom analysis, brainstorming, key-word analysis, force-field analysis, writing it down, and writing a conflict definition. Discover why most problems exist and how to solve the root cause of a problem. Understand the difference between being at cause or at affect and how you can be in control. Learning Objectives Explain the importance of accurate problem definition, Implement nine ways to accurately define problems, Analyze and identify root causes Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Arguments are used to persuade and contain a claim and conclusion and explanations are used to increase understanding by finding the best reasoned answer through a learning process. Understand the four steps for optimal understanding and how to use questioning to increase your level of understanding. Discover the power of reflection as it will help you to make the correct decisions. Learning Objectives Explain the difference between arguments and explanations, Apply four steps to optimal understanding Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover the four reasons you should have a meeting and how you decide who should attend. Without the correct attendees you are wasting your time and theirs. Understand how to run an effective meeting and why it is important to balance structure with content and interaction. Apply our do's and don'ts and implement time-saving tips to run productive meetings in half the time. Learning Objectives Apply the four reasons for holding a meeting, Identify who should attend, Prepare an effective agenda, Implement time-saving tips for getting results in half the time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams