6507 Personal Development courses in Liverpool delivered On Demand

Communication is the exchange of information, ideas, and feelings effectively between individuals. It encompasses various forms, including verbal, written, and non-verbal (body) language. This course is designed to provide you with the essential skills necessary to communicate confidently.

>> 24 Hours Left! Don't Let the Spring Deals Slip Away - Enrol Now! << According to the Office for National Statistics, the health and social care industry has experienced a 20% growth in employment between 2010 and 2020. This sector accounts for a significant portion of the UK's GDP, highlighting the demand for trained professionals in the field. If you're looking to pursue a career as a Nurse, Paramedic, Health visitor, Healthcare Assistant, Support Worker, Child and adolescent Psychologist, Dementia Carer or Social Worker, then our Health Social Care Level 3 Bundle is an excellent place to start. Courses Are Included In this Level 2 & 3 Diploma in Health & Social Care, Care Certificate (Standards 1 to 15) & Nursing Package: Course 01: Level 2 & 3 Diploma in Health & Social Care Certificate Course 02: Care Certificate (Standards 1 to 15) Course 03: Nursing Assistant Diploma Course 04: Mental Health Awareness Course Course 05: Observation Skills for Carers Course 06: Care Planning and Record-Keeping | Health & Safety Online Course Course 07: Safety & Precautions in Medication Management Our comprehensive Health Social Care Level course curriculum covers everything you need to know to excel in the industry, from communication skills to legal and ethical aspects of healthcare. We understand the importance of a well-rounded education, which is why we cover topics such as promoting equality, diversity and rights, safeguarding vulnerable individuals and risk management. By completing this Level 3 Health Social Care & Nursing course, you will gain valuable knowledge and transferable skills to set you up for success in your career. Our learning outcomes include understanding communication and its relevance, knowledge of legal and ethical aspects of healthcare, understanding health and safety responsibilities, and understanding the principles and policies of the industry. Our Health Social Care Level 2 & 3 course is designed to provide you with the knowledge and skills necessary to excel in the industry. Understand communication and its relevance in health social care. Understand the rights and responsibilities of those working in the sector. Develop an understanding of important principles and policies in the sector. Understand the legal, professional and ethical aspects of healthcare. Understand the importance of safeguarding vulnerable individuals. Develop an understanding of risk management and health and safety responsibilities. Nutrition Requirements for Adults and Various Groups Why Prefer Our Level 2 & 3 Diploma in Health Social Care & Nursing Opportunity to earn a certificate accredited by CPD. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Health Social Care & Nursing course. Learn Health Social Care & Nursing from anywhere in the world Health Social Care & Nursing is affordable and simple to understand Health Social Care is entirely online, interactive lesson with voiceover audio Lifetime access to the Health Social Care course materials Health Social Care & Nursing comes with 24/7 tutor support. Course Curriculum Of Level 2 & 3 Diploma in Health & Social Care Certificate Level 2 & 3 Diploma in Health & Social Care Certificate Module 01: Introduction to Health Social Care Certificate Module 02: Health Social Care Certificate Communication and its Relevance Module 03: Rights and Responsibilities as a Health Social Care Worker Module 04: Role as A Caregiver and Health Social Care Professional Module 05: Working in Health Social Care Certificate; Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health Social Care Work Module 07: Legal and Professional Standards of Practice in Health Social Care Part - 1 Module 08: Legal and Professional Standards of Practice in Health Social Care Part - 2 Module 09: Health Social Care Safeguarding Vulnerable Individuals Module 10: Health Social Care Responsibilities Module 11: The Economics of Health Social Care Module 12 Strategic Marketing for Health Social Care Module 13: Managing Finance in Health Social Care Certificate Module 14: Managing Service Delivery in Health Social Care Course 02: Care Certificate Standards 1-15 Standard 01: Understand your role Standard 02: Your personal development Standard 03: Duty of care Standard 04: Equality and diversity Standard 05: Work in a person-centred way Standard 06: Communication Standard 07: Privacy and dignity Standard 08: Fluids and nutrition Standard 09: Awareness of mental health, dementia and learning disabilities Standard 10: Safeguarding adults Standard 11: Safeguarding children Standard 12: Basic life support Standard 13: Health and safety Standard 14: Handling information Standard 15: Infection prevention and control Course 03: Nursing Assistant Diploma Module 01: Introduction to Nursing Module 02: Working in Different Healthcare Settings Module 03: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 Module 04: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 Module 05: Effective Communication in Nursing Module 06: Health and Safety in Nursing Module 07: Hygiene in Nursing Module 08: Infection Control Module 09: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Adult Care in Different Life Stages Module 12: Understanding Immune System in Nursing Module 13: Rest and Sleep Management in Nursing Module 14: Mobility and Immobility Issues of Patients in Nursing Module 15: Pain Management for Nurses Module 16: Nutrition in Nursing Module 17: Fluid and Electrolyte Balance Module 18: Assisting with Elimination Module 19: Oxygenation in Nursing Course 04: Mental Health Awareness Course Module 01:Mental Health Awareness Course Module 02:Introduction Module 03: Childhood And Adolescent Psychiatric Disorders Module 04: Anxiety And Stress Disorders Module 05: Mood Disorders Module 06: Eating And Sleeping Disorders Module 07: Self-Harm And Suicide Module 08: Social Attitudes To Mental Illness Module 09: Dealing With Stress In The Workplace Module 10: Additional Reading Materials Course 05: Observation Skills for Carers Module 01: Introduction To Observation Skill Module 02: Child Observation Module 03: Child Observation Plan And Documentation Module 04: Observational Methods And Studies Module 05: Social Policy And Social Work Observation Module 06: Basic Health Observation Module 07: Clinical Management Observation Course 06: Care Planning and Record-Keeping | Health & Safety Online Course Module 01: Introduction to the Care Planning Process Module 02: Planning Care With the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families Course 07: Safety & Precautions in Medication Management Module 01: Basics Of Medicine Handling Module 02: Safe Handling Of Medications Module 03: Aseptic Technique And Health & Safety Management Module 04: Anatomy And Physiology Of Body Parts Module 05: Importance Hygiene & Cleanliness Module 06: Standard Precautions For Infection Control Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Health Social Care course. Please note, this is not a regulated course, but it can help you to prepare for future if you have any plan to study Level 3 Award in Health and Social Care, Level 5 Diploma in Health & Social Care, level 3 rqf health and social care, level 5 rqf health and social care or level 2 rqf health and social care. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for Individuals interested in pursuing a career in health social care. Health Care Assistant Mental Health Social Worker Elderly Care Worker Mental Health Care Worker Homecare Assistant Daycare Worker Residential Support Worker Health visitors Care Assistant Care Support Worker Mental Health Care Worker Midwife Nursing Assistant Occupational Therapist Rehabilitation Counsellor Mental Health Care Worker Social Care Worker Assistant Practitioner Healthcare Assistant Home Care Worker Child Support Worker Social Worker Care Worker Mental Health Care Worker Psychologist Counsellor This Diploma in Health & Social Care Level 3 course doesn't have formal qualifications. However, in order to get qualified, you have to join - RQF health and social care level 3 level 3 nvq health and social care Certificate Level 3 Diploma in Health and Social Care Certificate level 3 nvq health and social care Level 4 NVQ Health and social care Certificate level 5 nvq health and social care Certificate level 2 nvq health and social care Certificate level 3 nvq health and social care a level health social care Certificate RQF health and social care level 3 level 3 nvq health and social care QCF level 2 health and social care Certificate QCF level 3 health and social care Certificate Mental Health Care Worker level 3 nvq health and social care rqf health and social care Certificate Level 3 Diploma in Health and Social Care Certificate Level 3 Diploma in Adult Care (RQF) level 3 nvq health and social care level 2 rqf Health and social care Certificate Level 5 nvq Health and Social Care Management Mental Health Care Worker level 3 nvq health and social care level 2 nvq health and social care Certificate Certificate in Management for Level 5 nvq health and social care or qcf Mental Health Care Worker NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace level 3 nvq health and social care NVQ Level 3 Mental Health Care Certificate level 2 nvq health and social care Certificate level 3 nvq health and social care level 2 diploma in health and social care ncfe cache level 2 extended diploma in health and social care Nursing: Level 3 Certificate in Understanding Mental Health (RQF) level 3 nvq health and social care Nursing: Level 2 Certificate in Mental Health Awareness (RQF) CMI Level 7 Award in Strategic Approaches to Mental Health and Wellbeing level 3 nvq health and social care NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace NVQ Level 3 Mental Health level 3 nvq health and social care Level 3 Award in Health and Social Care (VRQ) Level 3 Certificate in Health and Social Care (VRQ) Level 3 National Foundation Diploma in Health and Social Care NCFE CACHE Level 3 Extended Diploma in Health and Social Care NCFE CACHE Level 2 Certificate in Health and Social Care Level 2 Certificate in Working with Customers in Health and Social Care (RQF) NCFE CACHE Level 2 Certificate in Understanding Mental Health Care First Aid and Mental Health Advocacy in the Workplace Certificate in Management for Level 5 nvq health and social care or qcf level 3 nvq health and social care certificate Requirements You will not need any prior background or expertise to enrol in this Health Social Care Level 3 course. Career path Health Social Care & Nursing Care Assistant Health care support worker Social worker Occupational therapist Nurse Health service manager Certificates Level 2 & 3 Diploma in Health & Social Care CPD Accredited Digital Certificate Digital certificate - Included Upon passing the course, you can order a Level 2 & 3 Diploma in Health & Social Care Digital Certificate as proof of your new skills which is accredited by CPD QS for Free. For the rest of the certificates, you need to order them separately. Get the certificates for the remaining courses with an additional payment of £12.99/course. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Performance Coaching at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Performance Coaching at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Performance Coaching at QLS Level 5 course. Due to Performance Coaching at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Performance Coaching at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Performance Coaching at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Performance Coaching at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Performance Coaching at QLS Level 5 course. This Performance Coaching at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Performance Coaching at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Performance Coaching at QLS Level 5 course: Module 01: Introduction to Performance Coaching Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Performance Coaching at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Performance Coaching at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Performance Coaching at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Performance Coaching at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Performance Coaching at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQS Accredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

***24 Hour Limited Time Flash Sale*** Project Management, Agile Scrum and Team Management - QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Project Management, Agile Scrum and Team Management courses. We have carefully selected and combined these courses so that you can thrive in Project Management, Agile Scrum and Team Management. Our Project Management, Agile Scrum and Team Management bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. This bundle is your gateway to Project Management excellence, offering a multifaceted approach to prepare you for the demands of the job market. Enroll now and embark on a transformative journey, where Project Management is not just a course but a foundation for career elevation! Key Features of the Project Management, Agile Scrum and Team Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Project Management, Agile Scrum and Team Management bundle plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Project Management QLS Course 02: Agile Scrum Master QLS Course 03: Team Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses. Course 01: Quality Management and Strategic Training - ISO 9001 Course 02: Strategic Management Course 03: Financial Modelling for Decision Making and Business Plan Course 04: Line Management Course 05: Diploma in Leadership In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Project Management, Agile Scrum and Team Management courses are accessible online. Learning Outcomes of the Project Management, Agile Scrum and Team Management Bundle: Efficient collaboration through mastering Project Management, Agile Scrum and Team Management Develop advanced proficiency in Project Management, Agile Scrum and Team Management methodologies and strategies Execute projects adaptively using Agile Scrum in Project Management Acquire in-depth knowledge of the latest trends and advancements in Project Management, Agile Scrum and Team Management Optimize Project Management outcomes through strategic integration Why Choose this Project Management, Agile Scrum, and Team Management Course: Attain QLS-endorsed certifications, emphasizing Project Management, Agile Scrum, and Team Management. Stay abreast with 5 CPD QS accredited courses, aligning with Project Management standards. Cultivate expertise in Project Management, including Quality Management, Strategic Management, and Financial Modelling. Achieve a Diploma in Leadership, honing skills for effective project management. Access complimentary courses on CV writing, job search, and communication, crucial for Project Management. Navigate challenges effectively with a Professional Diploma in Stress Management, beneficial in Project Management scenarios. Bolster self-esteem and confidence, vital attributes in successful Project Management leadership. Master seamless team collaboration through enhanced communication skills in Project Management. Get enrolled right now to acquire exclusive knowledge on Project Management, Agile Scrum and Team Management! Embark on the path to a brighter future! The Project Management, Agile Scrum and Team Management bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in this field. This course has a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses. We are proud to offer free hardcopy certificates for each course within the bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals interested in Project Management, Agile Scrum, and Team Management Managers and team leaders looking to enhance their leadership skills and manage teams effectively Individuals interested in acquiring practical skills and knowledge to manage projects and teams successfully Requirements You will not need any prior background or expertise to enroll in this Project Management, Agile Scrum, and Team Management course. Career path Enrolling in this Project Management, Agile Scrum, and Team Management course empowers you to initiate or advance your career in related sectors, including: Project Manager: £25,000 - £80,000 Agile Scrum Master: £30,000 - £90,000 Team Leader: £20,000 - £60,000 Quality Manager: £30,000 - £70,000 Strategic Manager: £40,000 - £100,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Occupational Therapy: Diploma in Occupational Therapy Online Unlock your potential and embark on a rewarding career with our comprehensive Occupational Therapy: Diploma in Occupational Therapy Course. This Occupational Therapy: Diploma in Occupational Therapy Course is designed to provide you with a deep understanding of the fundamental principles and practices of occupational therapy, empowering you to make a positive impact on the lives of individuals in need. This comprehensive Occupational Therapy: Diploma in Occupational Therapy Course will provide you with the foundation for your journey into the world of occupational therapy: occupational therapy. You will gain insights into the diverse areas of Occupational Therapy: Diploma in Occupational Therapy Course and understand the vital role it plays in improving the lives of individuals across various age groups. This Occupational Therapy: Diploma in Occupational Therapy Course delves into various practice settings, including hospitals, schools, rehabilitation centers, and community organisations. Gain valuable insights into the diverse populations you can work with, such as children, adults, and older adults. Identify the key steps to launch and advance your Occupational Therapy: Diploma in Occupational Therapy Course career. As an occupational therapy: occupational therapy professional, personal development is crucial for continuous growth and success. This module focuses on enhancing your self-awareness, communication skills, and professional conduct. Main Course: Diploma in Occupational Therapy Course Free Courses included with Occupational Therapy: Occupational Therapy Course Course 01: Introduction to Psychotherapy Course 02: Adult Nursing Course 03: Speech & Language Therapy Course Course 04: Autism training Diploma Special Offers of this Occupational Therapy: Diploma in Occupational Therapy Course: This Occupational Therapy: Diploma in Occupational Therapy Course includes a FREE PDF Certificate. Lifetime access to this Occupational Therapy: Diploma in Occupational Therapy Course Instant access to this Occupational Therapy: Diploma in Occupational Therapy Course 24/7 Support Available to this Occupational Therapy: Diploma in Occupational Therapy Course [ Note: Free PDF certificate as soon as completing Occupational Therapy: Diploma in Occupational Therapy Course] Occupational Therapy: Diploma in Occupational Therapy Online This Occupational Therapy: Occupational Therapy course consists of 05 modules. Course Curriculum of Occupational Therapy: Diploma in Occupational Therapy Module 01: Introduction to Occupational Therapy Module 02: Functions of Occupational Therapy Module 03: Management Skill Module 04: Career path Module 05: Personal development Assessment Method of Occupational Therapy: Diploma in Occupational Therapy After completing Occupational Therapy: Diploma in Occupational Therapy Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Occupational Therapy: Diploma in Occupational Therapy After completing the Occupational Therapy: Diploma in Occupational Therapy course, you can instantly download your certificate for FREE. Who is this course for? Occupational Therapy: Diploma in Occupational Therapy Online This Occupational Therapy: Diploma in Occupational Therapy Course is open to everyone. Requirements Occupational Therapy: Diploma in Occupational Therapy Online To enrol in this Occupational Therapy: Occupational Therapy Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Occupational Therapy: Occupational Therapy Course. Be energetic and self-motivated to complete our Occupational Therapy: Occupational Therapy Course. Basic computer Skill is required to complete our Occupational Therapy: Occupational Therapy Course. If you want to enrol in our Occupational Therapy: Occupational Therapy Course, you must be at least 15 years old. Career path Occupational Therapy: Diploma in Occupational Therapy Online

Care Certificate: Care Certificate Course Online The Care Certificate: Care Certificate Course is a set of standards designed to support the induction and development of the health and care support workforce. The Care Certificate provides a framework to make sure that all support staff members must have the skills, expertise, and behaviours required to provide compassion, safe, and high-quality care in the workplace. It is important to understand your role in any job. The health and social care industry is no exception. This Care Certificate: Care Certificate Course is designed to ensure that you are fully aware of your responsibilities and tasks at work. This course will teach you the importance of ongoing personal development and create a personal development plan. You will also learn about the importance of equality and diversity, how to operate inclusively, and other related topics, including ethical duty of care. Through this Care Certificate course, you will learn how difficult situations and potential problems can arise. Furthermore, this Care Certificate: Care Certificate Course will teach you how to identify a person's language and communication needs and preferences, as well as proper verbal and nonverbal communication techniques. You will also learn how difficult situations and potential problems can arise. Our easy-to-understand curriculum developed by industry experts will assist you in gaining competitive skills so that you can succeed in your caregiving duties, whether at home or in a clinical setting. Special Offers of this Care Certificate: Care Certificate Course This Care Certificate: Care Certificate Course includes a FREE PDF Certificate. Lifetime access to this Care Certificate: Care Certificate Course Instant access to this Care Certificate: Care Certificate Course 24/7 Support Available to this Care Certificate: Care Certificate Course Care Certificate: Care Certificate Course Online The Care Certificate: Care Certificate Course is a collection of agreed-upon criteria that specify the knowledge, abilities, and behaviours required for certain work responsibilities in the health and social care sectors. This Care Certificate course will assist individuals in comprehending employment roles, personal growth, and the duty of care. The Care Certificate course will also enhance your knowledge about equality, diversity, and communication. Through this Care Certificate: Care Certificate Course you will also teach you how to keep your patients' privacy, dignity, fluids, and nourishment intact. Who is this course for? Care Certificate: Care Certificate Course Online This Care Certificate: Care Certificate Course is ideal for anyone looking to secure a role in the social care sector, such as: Social Worker Healthcare Assistants Adult Support Worker Mental Health Care Assistant Social Care Assessor Carer Requirements Care Certificate: Care Certificate Course Online To enrol in this Care Certificate: Care Certificate Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Care Certificate: Care Certificate Course. Be energetic and self-motivated to complete our Care Certificate: Care Certificate Course. Basic computer Skill is required to complete our Care Certificate: Care Certificate Course. If you want to enrol in our Care Certificate: Care Certificate Course, you must be at least 15 years old. Career path Care Certificate: Care Certificate Course Online In the UK, holders of a Care Certificate: Care Certificate Course can earn between £20,000 and £35,000 per year. Some of the job roles you can pursue are as follows: Nursing Support Assistant Social Worker Healthcare Assistant Care Worker

Ethics is the difference between what you have a right to do and what is right to do. Understand what is ethics and how it attempts to answer questions about how people should behave. How can you identify a potential ethical dilemma? Discover the 3 causes of unethical behaviors and how to handle them. Learning Objectives Explain the importance of ethics in business, Define ethical values, conduct, and dilemmas, Identify the three top causes of unethical business behavior Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Resiliency is the capacity to deal with change and continue to adapt or develop. Emotional resilience is determined partly qualities you're born with. With a little effort however, resiliency can be strengthened over time by anyone. Discover the characteristics of resilient people and how to ensure you don't only use resiliency in times of adversity. Learning Objectives Provide examples of resilient people, Answer questions about building resiliency, Develop resiliency as a way of life Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how to base duty-principled decisions on doing what is right according to natural laws such as the right to life, health and safety. How do you take the emotion out of a situation and decide what is right? We will show you how to understand the facts, the ethical dilemma, stakeholders, the consequences, duties and responsibilities, character and integrity and clarify these before reaching a decision. Learning Objectives Apply three philosophical approaches for resolving ethical dilemmas, Implement seven steps to ethical dilemma decision-making Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Avoid the cumulative effects of stress by daily balancing them out with stress management techniques. We will help you to understand the three 'legs' of stress management and how you can apply control and cleanse techniques for managing stress. Learning Objectives Apply CONTROL techniques for managing mental stress, Implement CLEANSE techniques for managing chemical stress, Explain techniques for managing structural stress, Summarize what you can do daily to combat stress Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams