In the fast-paced and often stressful world of business, one common challenge that people face is neglecting their holistic well-being. The pressures of work can lead to physical, mental, and emotional burnout, impacting not only the individual's health but also their productivity and overall performance. Participants will learn how prioritizing their well-being not only benefits them personally but also contributes to a more positive and productive work environment. This training provides valuable insights and strategies for leading with kindness towards oneself and others. Learning Objectives The following are some of the key outcomes in this course: Analyze the connection between well-being and leading with kindness Identify the benefits of a holistic well-being dimension Apply well-being initiatives as part of a regular kind leadership practice Build trust and psychological safety Target Audience Managers, Team Leaders, Young Professionals
Understand what Emotional Intelligence is and is not, the four steps to understanding Emotional Intelligence and the importance on your career success. Learning Objectives Understand what Emotional Intelligence is and is not, the four steps to understanding Emotional Intelligence and the importance on your career success. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Understand the three steps that are important practices and tools we can use to develop our EI further and how to develop healthy practices and habits. Learning Objectives Understand the three steps that are important practices and tools we can use to develop our EI further and how to develop healthy practices and habits. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help. Learning Objectives Explain the challenges of getting appropriate help, Apply guidelines for getting help, Implement four techniques for getting effective help Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Self-appreciation is the ability to acknowledge oneself with admiration, love, and gratitude, honoring our accomplishments and strengths. The greater one's self-appreciation, the more one has to contribute to others. Discover the benefits of self-appreciation and why it is important in your public and private life. Self-appreciation is a skill that everyone can learn. This course will help you choose a strategy that works for you. Learning Objectives Explain the benefits of self-appreciation, Apply 18 tried-and-true methods for building personal satisfaction Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Compliments are verbal or written expressions of admiration, praise, recognition, honor, congratulations, affection, or encouragement. An empowered compliment is an expression of appreciation that can cultivate confidence and creative contributions for both the sender and receiver. Benefit from our steps to deliver an empowered compliment. We will also show you the importance of acknowledging a compliment when one is offered. Learning Objectives Explain the benefits of compliments, Effectively receive a compliment, Write an empowered Thank You note Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
You can make better sense of what you read, hear and become more persuasive by understanding arguments. The purpose of an argument is to make a valid point or persuade thinking. Understand the two parts of an argument and how to use evidence to support a claim. Understand how you can evaluate a persuasive argument by focusing on pinpointing the claim, identify evidence, test the evidence and identify conclusions. Learning Objectives Explain persuasive arguments used by critical thinkers, Summarize stages and steps for recognizing and evaluating persuasive arguments, Apply the four stages of persuasive arguments Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Assertive behavior is to confidently express what one feels, believes, or thinks while respecting the boundaries of feelings, beliefs, and thoughts of others. Understand the three components of interpersonal communication in more detail, verbal, vocal and visual message. We will show you how to own your thoughts and feelings and take a stand to express your rights or emotions. Learning Objectives Identify the three components of interpersonal communication, Describe the benefits of assertiveness, Explain verbal, vocal, and visual language and behaviors Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Appreciative Inquiry is a process of asking positive questions and envisioning the future that uncovers the best in people and organizations and enabling positive change. Understand the seven core principles of Appreciative Inquiry and you will be able to apply the five stage model to consider conditions necessary for success using appreciative inquiry. Learning Objectives Apply a process that enables faster, positive change, Implement the core principles of appreciative inquiry Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
People don't leave organizations, they leave people. We will show you a tool you can use to retain employees. Reward, empowerment, training, appreciation, involvement and care are all vital for employees. Learn how to motivate your staff and realize why the quality of leadership and management are important. Learning Objectives Identify two keys to employee retention, Summarize the R.E.T.A.I. N. system for improving employee retention, Explain strategies for nurturing employees Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams