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1020 Performance Management courses in Atherton delivered Online

Mastering Call Centre Essentials: A Comprehensive Online Training

4.5(3)

By Studyhub UK

Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.   The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.   Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry! Learning Outcomes: Upon completion of the Mastering Call Centre Essentials course, you will be able to: Understand the essentials of call centre operations. Develop key traits of an effective call centre agent. Enhance skills to foster agent and customer relationships. Learn and apply effective telephone etiquette. Master communication and negotiation techniques. Learn strategies for managing difficult clients efficiently. Stay updated on call centre metrics, technology, and trends. Why buy this Mastering Call Centre Essentials course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this Course for: This Mastering Call Centre Essentials course is ideal for: Aspiring call centre agents seeking foundational knowledge. Experienced agents aiming to boost their skill set. Team leaders looking to improve team performance. Managers desiring a refresher on call centre operations. Any professional aiming to improve customer service skills. Certification After studying the course materials of the Mastering Call Centre Essentials: A Comprehensive Online Training course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options. A CPD Accredited PDF Certificate costs £4.99, while a CPD Accredited Hardcopy Certificate is £8.00. We also offer transcript services. A PDF Transcript costs £4.99, and a Hardcopy Transcript is £9.99. Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Mastering Call Centre Essentials: A Comprehensive Online Training course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Our Mastering Call Centre Essentials course will prepare you for a range of careers, including: Call Centre Agent: £18,000 - £24,000 annually. Customer Service Representative: £20,000 - £28,000 annually. Team Leader: £25,000 - £35,000 annually. Call Centre Manager: £35,000 - £45,000 annually. Operations Manager: £40,000 - £60,000 annually. Director of Customer Service: £70,000 - £100,000+ annually. Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00

Mastering Call Centre Essentials: A Comprehensive Online Training
Delivered Online On Demand4 hours 30 minutes
£10.99

Line Management & Talent Management Strategies

By NextGen Learning

Unlock your potential as a line manager with our comprehensive Line Management & Talent Management Strategies course. Learn effective communication, talent management, conflict resolution, and more through our 11 module programme. Take the first step towards becoming a confident and successful leader today!" Learning outcomes: Develop coaching and mentoring skills to support your team's growth. Understand effective performance appraisal management to improve team performance. Gain insight into employee relations and how to handle conflicts. Build effective communication skills to boost productivity and team morale. Discover stress and time management techniques to enhance your overall performance. Learn how to apply employment law and talent management strategies to drive organisational success. Our Line Management & Talent Management Strategies course is designed for professionals looking to develop their leadership and management skills. The course covers essential topics such as coaching, supervising, motivating, counselling, and talent management, and also touches on areas such as stress management, communication, and employment law. Through our 11 module programme, you will learn valuable skills that can help you improve your performance as a line manager and drive your organisation's success. At the end of this course, you will have a deep understanding of the responsibilities of a line manager, as well as the tools and strategies needed to lead and manage a team effectively. With our practical, theory-based approach, you will be able to apply your knowledge and skills immediately in your workplace. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring and current line managers seeking to improve their leadership and management skills HR professionals looking to enhance their knowledge of talent management and employment law Team leaders and supervisors aiming to build their coaching and communication skills Business owners and entrepreneurs who want to learn how to manage their teams effectively Career path Line Manager (£25,000 - £65,000 per annum) HR Manager (£30,000 - £70,000 per annum) Talent Manager (£35,000 - £85,000 per annum) Employee Relations Specialist (£30,000 - £65,000 per annum) Conflict Resolution Specialist (£25,000 - £60,000 per annum) Organisational Development Manager (£40,000 - £100,000 per annum)

Line Management & Talent Management Strategies
Delivered Online On Demand4 hours
£15

Traditional Management is Dead

By IIL Europe Ltd

Traditional Management is Dead Traditional Management is Dead: It's time for the Agile Leadership Revolution How tightly are you holding on to the 9-5 workday? Job descriptions? Mentoring poor performers? Common traditional leadership practices have been invalidated by the 'new economy' and yet we keep doing them to our detriment. Come learn how you can help eradicate these practices and what you can do instead to become a modern Agile leader. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Traditional Management is Dead
Delivered Online On Demand30 minutes
£15

Measurement of Project Management Success: From Making Sense to Making Cents

By IIL Europe Ltd

Measurement of Project Management Success: From Making Sense to Making Cents This presentation suggests that there are four plateaus and a process by which to measure the return on investment that organizations gain from the implementation and maintenance of the project management discipline. How do you measure the success (or lack thereof) of the project management discipline? This video suggests that there are four plateaus and a process by which to measure the ROI gained from project management implementation and maintenance: Plateau 1: Comprehension and Acceptance Plateau 2: Application Plateau 3: Influence on the Business Plateau 4: Monetary Return on Investment This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Measurement of Project Management Success: From Making Sense to Making Cents
Delivered Online On Demand30 minutes
£15

Creating the Most Value with Project Management Metrics

By IIL Europe Ltd

Creating the Most Value with Project Management Metrics This talk will provide guidance for participants who want to implement or improve the metrics they use for project management. The discussion will focus on important distinctions to keep in mind, including the key difference between a project which is tackling something brand new, vs. a project which is only execution oriented, as these will be best served by different types of metrics. It will also look at qualitative versus quantitative metrics and describe when to use which, present a formula for Project Management Effectiveness with the associated metrics, and explain the new ISO 56000 innovation management standard. Key Takeaways: A decision tree structure that shows how to think about project management metrics Project Leader Perspective vs. PMO Perspective Qualitative vs. Quantitative Metrics and the top ones to use The Project Management Effectiveness Formula Dashboards for the PMO The New ISO 56000 Innovation Management Standard

Creating the Most Value with Project Management Metrics
Delivered Online On Demand15 minutes
£15

The Need for Metrics - Measuring the Ongoing Value of a Project

By IIL Europe Ltd

The Need for Metrics - Measuring the Ongoing Value of a Project Establishing metrics that measure the project´s value, both during execution and at the end of the project, is critical. Also, the true value of the project may not be known until well after the project has been completed. Executives, clients and stakeholders today are re-thinking the definition of project success. While time and cost considerations are still important, emphasis must also be placed upon the value that the project will deliver. Establishing metrics that measure the project's value, both during execution and upon completion, is critical. The true value of the project may not be known until well after the project has been completed. Each value metric is project-specific and requires different value attributes as selected by the project manager, client, and stakeholders, at the onset of the project. Bear in mind, it is possible that agreement on the value metric(s) may not be reached. In such cases, different value metrics may be required for each individual dashboard audiences. In the near future, each project team will have a specialist assigned with expertise in dashboard design. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.

The Need for Metrics - Measuring the Ongoing Value of a Project
Delivered Online On Demand30 minutes
£15

The Need for Metrics - Measuring the Ongoing Value of a Project

By IIL Europe Ltd

The Need for Metrics - Measuring the Ongoing Value of a Project Establishing metrics that measure the project´s value, both during execution and at the end of the project, is critical. Also, the true value of the project may not be known until well after the project has been completed. Executives, clients and stakeholders today are re-thinking the definition of project success. While time and cost considerations are still important, emphasis must also be placed upon the value that the project will deliver. Establishing metrics that measure the project's value, both during execution and upon completion, is critical. The true value of the project may not be known until well after the project has been completed. Each value metric is project-specific and requires different value attributes as selected by the project manager, client, and stakeholders, at the onset of the project. Bear in mind, it is possible that agreement on the value metric(s) may not be reached. In such cases, different value metrics may be required for each individual dashboard audiences. In the near future, each project team will have a specialist assigned with expertise in dashboard design. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.

The Need for Metrics - Measuring the Ongoing Value of a Project
Delivered Online On Demand30 minutes
£15

High-Performance Teams: Core Protocols for Psychological Safety and EI

By IIL Europe Ltd

High-Performance Teams: Core Protocols for Psychological Safety and EI Want awesome teams that build great products? Great teams don't happen by accident. And they don't have to take a long time to build.In this session, Richard lays out the case for Continuous / Extreme Teaming. Join in a flight of fun learning activity-sets that will give you a taste of team awesomeness and how to start when you go back to work.Richard builds on the work of Jim and Michele McCarthy, Google, Bruce Tuckman, Gamasutra, Standish Group, Peter Drucker, and Melvin Conway. His learning activity-sets activities are short games, using elements from improvisational theater, The Core Protocols, Extreme Programming, and more.Who should attend? Anyone who wants to create a great team and build great products. You'll leave having embodied the essential elements of accelerated continuous team-building and maintenance. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

High-Performance Teams: Core Protocols for Psychological Safety and EI
Delivered Online On Demand30 minutes
£15

High-Performance Teams: Core Protocols for Psychological Safety and EI

By IIL Europe Ltd

High-Performance Teams: Core Protocols for Psychological Safety and EI Want awesome teams that build great products? Great teams don't happen by accident. And they don't have to take a long time to build.In this session, Richard lays out the case for Continuous / Extreme Teaming. Join in a flight of fun learning activity-sets that will give you a taste of team awesomeness and how to start when you go back to work.Richard builds on the work of Jim and Michele McCarthy, Google, Bruce Tuckman, Gamasutra, Standish Group, Peter Drucker, and Melvin Conway. His learning activity-sets activities are short games, using elements from improvisational theater, The Core Protocols, Extreme Programming, and more.Who should attend? Anyone who wants to create a great team and build great products. You'll leave having embodied the essential elements of accelerated continuous team-building and maintenance. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

High-Performance Teams: Core Protocols for Psychological Safety and EI
Delivered Online On Demand15 minutes
£15

Line Management Training

By Online Training Academy

Unlock the potential of effective leadership with our comprehensive Line Management Training course. This program equips you with essential skills and knowledge to excel as a confident and capable line manager. Whether you're new to management or seeking to refine your skills, this course covers all facets crucial to your success. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Line Management Training curriculum, learners gain essential skills and knowledge to effectively lead teams and manage people in a workplace setting. They learn how to communicate effectively, ensuring clear understanding and productivity among team members. Prioritization and time management techniques are taught to help them handle tasks efficiently and meet deadlines. Performance appraisal management equips them with the ability to evaluate and improve employee performance systematically. Understanding employment law ensures they can make fair and legal decisions when managing their team. Talent management skills help in identifying, nurturing, and retaining skilled employees. Conflict resolution techniques prepare them to handle disputes constructively. They also learn about fostering positive employee relations and providing coaching and mentoring to develop their team's potential. Skills in supervising, motivating, and counseling are emphasized to maintain a motivated and productive workforce. Finally, stress management techniques are taught to help them and their teams cope with workplace pressures effectively. Course Curriculum Module 01: Introduction to Line Management Module 02: Effective Communication Skills Module 03: Prioritising and Time Management Module 04: Performance Appraisal Management Module 05: Employment Law for Line Managers Module 06: Talent Management Module 07: Handling Conflict Module 08: Employee Relations Module 09: Coaching and Mentoring Module 10: Supervising Motivating and Counselling Module 11: Stress Management Learning Outcomes Understand roles and responsibilities of line managers in organisations. Develop effective communication strategies for team interaction and collaboration. Apply prioritisation techniques to manage tasks and optimise time efficiently. Conduct fair and constructive performance appraisals to enhance team productivity. Interpret employment law principles relevant to line management responsibilities. Implement talent management strategies to nurture and retain organizational skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards Line Management Training 2:20:27 1: Module 01: Introduction to Line Management 08:36 2: Module 02: Effective Communication Skills 10:28 3: Module 03: Prioritising and Time Management 24:44 4: Module 04: Performance Appraisal Management 08:58 5: Module 05: Employment Law for Line Managers 16:59 6: Module 06: Talent Management 10:17 7: Module 07: Handling Conflict 07:50 8: Module 08: Employee Relations 12:01 9: Module 09: Coaching and Mentoring 17:29 10: Module 10: Supervising Motivating and Counselling 09:17 11: Module 11: Stress Management 12:48 12: CPD Certificate - Free 01:00 Who is this course for? Current or aspiring managers seeking foundational skills in line management. Professionals aiming to enhance their leadership and team management abilities. Individuals transitioning into managerial roles within diverse organisational settings. Team leaders looking to improve employee engagement and performance. Managers in various sectors seeking to advance their career prospects. Career path Human Resources Manager Operations Supervisor Team Leader Department Manager Project Coordinator Training and Development Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Line Management Training
Delivered Online On Demand3 minutes
£12