At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control
Formally Safeguarding Children Level 1: One Day Course 10am - 3.30pm Working Together to Safeguard Children 2018 & Keeping Children Safe in Education (2022) Updated This Course can also be run within your organisation for your staff group at a reduced cost contact us for a quote or if you have any other questions about this course talk to an adviser now online.
English Language courses at Bath Academy are suitable for every type of student. Join classes every Monday.
Workplace Mediation
One-2 one training in Aesthetics -Anti Wrinkle and Dermal fillers . Choose your own dates
Develop your consultative selling skills through 6 practical modules: Define your target market Approaches that sell The Sales Interview Discovering prime buying motives How to close sales Overcoming stalls and objections In addition, learn to develop effective work habits, daily / weekly / monthl
Explore the key concepts of Environmental, Social, and Governance (ESG) with our expert-led course designed for professionals. Learn how to seamlessly incorporate sustainable practices into your business strategy and enhance your corporate responsibility. Gain the tools and insights necessary to effectively implement ESG initiatives within your organisation. Join now and lead the change towards a more sustainable future!
Basic Life Support and Safe use of an Automated External Defibrillator – Did you know that following a cardiac arrest, every minute without CPR and defibrillation reduces a casualty’s chance of survival by 10%? Sudden cardiac arrest is one of the UK’s biggest killers, and yet statistics show that most of the British public are unaware of the life-saving difference they can make by performing CPR and defibrillation. Basic Life Support and Safe use of an Automated External Defibrillator – Did you know that following a cardiac arrest, every minute without CPR and defibrillation reduces a casualty’s chance of survival by 10%? Sudden cardiac arrest is one of the UK’s biggest killers, and yet statistics show that most of the British public are unaware of the life-saving difference they can make by performing CPR and defibrillation. For more information on our training courses please email us. Or why not call us on 0151 515 0416 and speak to our staff. Please visit the Resuscitation Council (UK) website for further information on having an Automated External Defibrillator in your business. Basic Life Support and Safe use of an Automated External Defibrillator
Our advanced toxin covers Headaches, gummy smile, bunny lines, peri oral, lip flip, DAO, chin, platysma, hyperhidrosis
Learn the basics of Data Science, combining a supported #CISCO Skills for All online course with practical learning and a project to help consolidate the learning.