A professional for direct customer support within all sectors and organisation types. Customer Service Specialist Course Duration / 15 Months Level 4Apprenticeship Standard Course OverviewThe main purpose of a customer service specialist is to be a &lsquo;professional&rsquo; for direct customer support within all sectors and organisation types.You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.&nbsp;You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation&rsquo;s products and/or services, you share knowledge with your wider team and colleagues.You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point. Customer Service SpecialistCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact your service provision has on the wider organisation and the value it adds.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to analyse, use and present a range of information to provide customer insight</li><li fr-original-style="" style="box-sizing: border-box;">Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your business environment and culture and the position of customer service within it.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to find and use industry best practice to enhance own knowledge.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.</li><li fr-original-style="" style="box-sizing: border-box;">Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.</li><li fr-original-style="" style="box-sizing: border-box;">Maintain a positive relationship even when you are unable to deliver the customer&rsquo;s expected outcome.</li><li fr-original-style="" style="box-sizing: border-box;">When managing referrals or escalations take into account historical interactions and challenges to determine next steps.</li><li fr-original-style="" style="box-sizing: border-box;">Make recommendations based on your findings to enable improvement.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Proactively keep your service, industry and best practice knowledge and skills up-to-date.</li><li fr-original-style="" style="box-sizing: border-box;">Consider personal goals related to service and take action towards achieving them.</li><li fr-original-style="" style="box-sizing: border-box;">Exercises proactivity and creativity when identifying solutions to customer and organisational issues.</li><li fr-original-style="" style="box-sizing: border-box;">Make realistic promises and deliver on them.</li><li fr-original-style="" style="box-sizing: border-box;">Work effectively and collaboratively with colleagues at all levels to achieve results.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise colleagues as internal customers.</li><li fr-original-style="" style="box-sizing: border-box;">Ensure your personal presentation, in all forms of communication, reflects positively on your organisation&rsquo;sbrand.</li></ul>

A professional for direct customer support within all sectors and organisation types.


Customer Service Specialist

Course Duration / 15 Months Level 4
Apprenticeship Standard


Course Overview
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. 
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues.
You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.


Customer Service Specialist
Course Content


Knowledge
Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.
Understand the impact your service provision has on the wider organisation and the value it adds.
Understand how to analyse, use and present a range of information to provide customer insight
Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.
Understand your business environment and culture and the position of customer service within it.
Understand how to find and use industry best practice to enhance own knowledge.


Skills
Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.
Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
When managing referrals or escalations take into account historical interactions and challenges to determine next steps.
Make recommendations based on your findings to enable improvement.


Behaviours
Proactively keep your service, industry and best practice knowledge and skills up-to-date.
Consider personal goals related to service and take action towards achieving them.
Exercises proactivity and creativity when identifying solutions to customer and organisational issues.
Make realistic promises and deliver on them.
Work effectively and collaboratively with colleagues at all levels to achieve results.
Recognise colleagues as internal customers.
Ensure your personal presentation, in all forms of communication, reflects positively on your organisation’sbrand.

Rachel Hood

A professional for direct customer support within all sectors and organisation types.

Customer Service Specialist Level 3

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief. Recruitment Resourcer Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewA recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a recruitment resourcer are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Research, identify attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief.</li><li fr-original-style="" style="box-sizing: border-box;">Identify new business opportunities through a variety of means and refer these opportunities to the recruiter.</li><li fr-original-style="" style="box-sizing: border-box;">Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.</li></ul>A career in recruitment as a recruitment resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout industry as a whole. Recruitment Resourcer Level 2Course Content KnowledgeThe recruitment resourcer will need to understand.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The candidate attraction and selection processes</li><li fr-original-style="" style="box-sizing: border-box;">The legal, regulatory and ethical requirements and appropriate codes of practice when resourcing</li><li fr-original-style="" style="box-sizing: border-box;">Recruitment sales techniques and processes and how to support them</li><li fr-original-style="" style="box-sizing: border-box;">Market rates and conditions within their sector</li><li fr-original-style="" style="box-sizing: border-box;">How to initiate, build and maintain relationships with candidates</li><li fr-original-style="" style="box-sizing: border-box;">The recruitment industry and the principles of the recruitment models</li><li fr-original-style="" style="box-sizing: border-box;">Employee rights and responsibilities including equality, diversity and inclusion</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Research, identify and attract candidates using all appropriate methods to satisfy job requirements</li><li fr-original-style="" style="box-sizing: border-box;">Write, place and update adverts in line with company procedures</li><li fr-original-style="" style="box-sizing: border-box;">Monitor responses/applications received and make sure that candidate&rsquo;s applications are processed efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Qualify, shortlist and present suitable candidates against defined job vacancies</li><li fr-original-style="" style="box-sizing: border-box;">Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams</li><li fr-original-style="" style="box-sizing: border-box;">Initiate, manage and develop candidate relationships</li><li fr-original-style="" style="box-sizing: border-box;">Identify and progress leads as required</li><li fr-original-style="" style="box-sizing: border-box;">Contribute to the development of a recruitment resourcing plan</li><li fr-original-style="" style="box-sizing: border-box;">Proactively and consistently strive to identify new candidate and client opportunities</li><li fr-original-style="" style="box-sizing: border-box;">Provide pre-employment and compliance checks in line with company policy and relevant legislation</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Someone who takes independent action to fulfil work tasks</li><li fr-original-style="" style="box-sizing: border-box;">Someone who continues to make effective candidate resourcing contacts despite initial setbacks</li><li fr-original-style="" style="box-sizing: border-box;">An individual who is clear on their personal objectives and plans accordingly</li><li fr-original-style="" style="box-sizing: border-box;">Someone who can plan workloads and undertake tasks systematically. If no clear opportunity is found then they will seek help</li><li fr-original-style="" style="box-sizing: border-box;">Someone who can seek new ways to achieve tasks</li><li fr-original-style="" style="box-sizing: border-box;">Someone who has good attention to detail</li></ul>

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief.


Recruitment Resourcer Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
A recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a recruitment resourcer are:
Research, identify attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief.
Identify new business opportunities through a variety of means and refer these opportunities to the recruiter.
Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.
A career in recruitment as a recruitment resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout industry as a whole.


Recruitment Resourcer Level 2
Course Content


Knowledge
The recruitment resourcer will need to understand.
The candidate attraction and selection processes
The legal, regulatory and ethical requirements and appropriate codes of practice when resourcing
Recruitment sales techniques and processes and how to support them
Market rates and conditions within their sector
How to initiate, build and maintain relationships with candidates
The recruitment industry and the principles of the recruitment models
Employee rights and responsibilities including equality, diversity and inclusion


Skills
Research, identify and attract candidates using all appropriate methods to satisfy job requirements
Write, place and update adverts in line with company procedures
Monitor responses/applications received and make sure that candidate’s applications are processed efficiently
Qualify, shortlist and present suitable candidates against defined job vacancies
Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams
Initiate, manage and develop candidate relationships
Identify and progress leads as required
Contribute to the development of a recruitment resourcing plan
Proactively and consistently strive to identify new candidate and client opportunities
Provide pre-employment and compliance checks in line with company policy and relevant legislation


Behaviours
Someone who takes independent action to fulfil work tasks
Someone who continues to make effective candidate resourcing contacts despite initial setbacks
An individual who is clear on their personal objectives and plans accordingly
Someone who can plan workloads and undertake tasks systematically. If no clear opportunity is found then they will seek help
Someone who can seek new ways to achieve tasks
Someone who has good attention to detail

HR (Human Resources)

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief.

Recruitment Resourcer Level 2

Join us for a 60min class on Tuesdays. We welcome participants from all over the world, please check your local time.Classes are running on weekly basis in 5 or 6 session blocks.Following our popular in-person classes run from January 2011 until 2020 at a community centre, we&#39;ve now moved online, and welcome participants from all over the world. It&rsquo;s like a &#39;normal class but without leaving the house. Whether you&#39;ve done Pilates before or this is your 1st time, we welcome participants of all ages, levels and ability. You do not need to follow every instruction if it&#39;s too hard or too easy, choose your own personal level!

Join us for a 60min class on Tuesdays. We welcome participants from all over the world, please check your local time.
Classes are running on weekly basis in 5 or 6 session blocks.
Following our popular in-person classes run from January 2011 until 2020 at a community centre, we've now moved online, and welcome participants from all over the world. It’s like a 'normal class but without leaving the house. Whether you've done Pilates before or this is your 1st time, we welcome participants of all ages, levels and ability. You do not need to follow every instruction if it's too hard or too easy, choose your own personal level!

Happy Mat

Exercises

Pilates HAPPY MAT - Online

General Admission

Leading end-to-end sales interaction with customers and managing sales internally within an organisation. Sales Level 4 Course Duration / 18 Months Level 4Apprenticeship Standard Course OverviewA Sales Executive is a sales person working in either the Business to Business or Business to Consumer markets with responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation.They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close.Typically, a Sales Executive will deal with a single point of contact for each sale, and will present a pre-considered value proposition. The entire sales process may be completed during a single customer &lsquo;conversation&rsquo;, or over a series of interactions.A Sales Executive understands their organisation&rsquo;s product(s) or service(s) in detail, and is an expert at analysing customer needs and creating solutions by selecting appropriate product(s) or service(s), linking their features and benefits to the customer&rsquo;s requirements.A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation&rsquo;s capabilities through demonstration of detailed product knowledge, competitor knowledge and an understanding of the market in which they operate, and by ensuring a positive customer experience. Sales Level 4Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your organisation&rsquo;s vision, values and capabilities, the principle goals of its overall strategy, and the specific objectives of its marketing and sales strategies. Know how to analyse your organisation&rsquo;s sales and marketing strategies and objectives and translate them into plans and actions for your role.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how your market is segmented and how to target specific segments through effective product or service positioning.</li><li fr-original-style="" style="box-sizing: border-box;">Understands how to exploit digital technologies to aid the sales cycle.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to analyse the macro and micro environment of individual customers. Understand the challenges and purchasing motivations of your customers and the internal and external factors that impact their purchasing decisions. Understand expectations of what constitutes a high-quality customer experience.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation&rsquo;s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.</li><li fr-original-style="" style="box-sizing: border-box;">Be highly skilled at effective questioning and active listening techniques to understand the customer&rsquo;s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with&nbsp; customers.</li><li fr-original-style="" style="box-sizing: border-box;">Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers&rsquo; purchase agreement.</li><li fr-original-style="" style="box-sizing: border-box;">Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Present yourself as an ambassador for your employer&rsquo;s brand, and act in accordance with your organisation&rsquo;s values and code of conduct at all times. Maintain integrity in all business relationships. Challenge unethical behaviour.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the ability to control your actions, reactions and emotions.</li><li fr-original-style="" style="box-sizing: border-box;">Remain calm under pressure and be aware of your personal impact on others.</li></ul>

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.


Sales Level 4

Course Duration / 18 Months Level 4
Apprenticeship Standard


Course Overview
A Sales Executive is a sales person working in either the Business to Business or Business to Consumer markets with responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation.
They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close.
Typically, a Sales Executive will deal with a single point of contact for each sale, and will present a pre-considered value proposition. The entire sales process may be completed during a single customer ‘conversation’, or over a series of interactions.
A Sales Executive understands their organisation’s product(s) or service(s) in detail, and is an expert at analysing customer needs and creating solutions by selecting appropriate product(s) or service(s), linking their features and benefits to the customer’s requirements.
A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation’s capabilities through demonstration of detailed product knowledge, competitor knowledge and an understanding of the market in which they operate, and by ensuring a positive customer experience.


Sales Level 4
Course Content


Knowledge
Understand your organisation’s vision, values and capabilities, the principle goals of its overall strategy, and the specific objectives of its marketing and sales strategies. Know how to analyse your organisation’s sales and marketing strategies and objectives and translate them into plans and actions for your role.
Understand how your market is segmented and how to target specific segments through effective product or service positioning.
Understands how to exploit digital technologies to aid the sales cycle.
Know how to analyse the macro and micro environment of individual customers. Understand the challenges and purchasing motivations of your customers and the internal and external factors that impact their purchasing decisions. Understand expectations of what constitutes a high-quality customer experience.


Skills
Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.


Behaviours
Present yourself as an ambassador for your employer’s brand, and act in accordance with your organisation’s values and code of conduct at all times. Maintain integrity in all business relationships. Challenge unethical behaviour.
Demonstrate the ability to control your actions, reactions and emotions.
Remain calm under pressure and be aware of your personal impact on others.

Retail

Sales Manager

Sales Roles

Sales Executive

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Sales Level 4

Carrying out manufacturing activities on multiple products with different specifications consecutively.&nbsp; LMO &nbsp;(Lean Manufacturing Operations) Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThe Manufacturing Industry offers an exciting and varied career both in the UK &amp; abroad providing a broad spectrum of opportunities for people to work in a technically advanced and innovative environment.Businesses within the sector range from small family run manufacturing operations to large multinational companies driving the countries growth &amp; wealth.The UK&rsquo;s Manufacturing Industry is highly regarded worldwide for its innovation and manufacturing excellence and requires a high degree of skill &amp; knowledge across all levels of their organisations.Typical responsibilities for a lean manufacturing operative are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment</li><li fr-original-style="" style="box-sizing: border-box;">Carry out manufacturing activities on multiple products with different specifications consecutively e.g. automotive manufacturing</li><li fr-original-style="" style="box-sizing: border-box;">Prepare, control, contribute to and complete manufacturing operations, and follow manufacturing processes and standard operating procedures (SOPs)</li><li fr-original-style="" style="box-sizing: border-box;">Responsible for maintaining Health and Safety requirements at all times e.g. wearing correctPersonal Protective Equipment</li><li fr-original-style="" style="box-sizing: border-box;">Required to contribute, develop and support improvement in the manufacturing operation using continuous improvement methods and problem solving tools and techniques.</li><li fr-original-style="" style="box-sizing: border-box;">Work closely with stakeholders and will have clear reporting lines to ensure appropriate escalation</li></ul>Examples of the job titles from across the manufacturing sector that would be covered within this standard include: Team Member Production; Manufacturing Production Operative; ManufacturingAssembly Operative; Manufacturing Inspection/Quality Assurance Operative. LMO (Lean Manufacturing Operations) Level 2Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Health &amp; Safety: Relevant statutory, organisational and health and safety regulations relating to lean manufacturing operations and safe practices</li><li fr-original-style="" style="box-sizing: border-box;">Environmental: Compliance procedures/systems in line with regulatory requirements e.g. ISO 14001 or other relevant environmental standards</li><li fr-original-style="" style="box-sizing: border-box;">Production: Their individual roles and responsibilities within the organisation and the flexibility required to deliver products to meet customers costs/delivery targets/requirements e.g. Just in time (JIT)</li><li fr-original-style="" style="box-sizing: border-box;">Lean Manufacturing Operations: Manufacturing standard operation procedures (SOPs) adherence and development of lean processes</li><li fr-original-style="" style="box-sizing: border-box;">Quality Control: Process equipment monitoring, data collection, error proofing and operating procedures e.g. ISO 9002 or other relevant quality standards</li><li fr-original-style="" style="box-sizing: border-box;">Problem Solving: The tools and methods of effective problem solving using data, reports and documents to resolve production related issues e.g. A3 report, graphs, matrices and escalate concerns</li><li fr-original-style="" style="box-sizing: border-box;">Continuous Improvement: How to study and identify ways to improve the safety, quality, cost or process efficiency using lean manufacturing tools e.g. kaizen</li><li fr-original-style="" style="box-sizing: border-box;">Communication: How to share information using a range of methods within the manufacturing environment e.g. oral, written, electronic, information boards, visual displays</li><li fr-original-style="" style="box-sizing: border-box;">Work Place Organisation: How to maintain a safe and efficient work site through work place organisation e.g. 5s and process ownership</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Health &amp; Safety: Work safely at all times, complying with health and safety legislation, regulations, and other relevant guidelines. Identifying risks within their processes and support/carry out counter measure activities to improve safe working. Manage tooling, equipment and materials daily in-line with supplier standards e.g. COSHH (Control of Substances Hazardous to Health).</li><li fr-original-style="" style="box-sizing: border-box;">Environmental: Comply with environmental procedures and systems and contribute to the achievement of specific standards e.g. ISO 14001 or other relevant environmental standards and use the 4R&rsquo;s (Reduce,Re-use, Recycle, Recover) where possible.</li><li fr-original-style="" style="box-sizing: border-box;">Production: Demonstrate their ability to carry out their role effectively, efficiently and flexibly maintaining lean manufacturing principles to meet customer&rsquo;s demands e.g. JIT</li><li fr-original-style="" style="box-sizing: border-box;">Lean Manufacturing Operations: Demonstrate their skill and knowledge following SOPs and building their versatility across a number of processes and process areas. Select and use appropriate tools, equipment and materials to carry out the manufacturing operation</li><li fr-original-style="" style="box-sizing: border-box;">Quality Control: Demonstrate appropriate process documentation control. Accurately completing check sheets, monitoring process and equipment data efficiently and legibly using the correct terminology required to meet the quality standard e.g. ISO 9002</li><li fr-original-style="" style="box-sizing: border-box;">Problem Solving: Demonstrate their ability to identify and resolve problems within the lean manufacturing environment using effective problem solving tools and techniques. Manage problems that may occur during the manufacturing process within the limits of their responsibility and escalate as appropriate</li><li fr-original-style="" style="box-sizing: border-box;">Continuous Improvement: Generate ideas and contribute to process improvement activities individually or as part of a team through fact finding and analysis to improve the safety, environment, quality, cost or production process. Identifying and eliminating the 7 wastes (defects, over production, transportation, waiting, inventory, motion and processing)</li><li fr-original-style="" style="box-sizing: border-box;">Communication: Demonstrate communication skills which include oral, written, electronic (PC),information boards or visual displays to effectively share information</li><li fr-original-style="" style="box-sizing: border-box;">Work Place Organisation: Maintains and monitors the work site efficiently and effectively at all times using the elements of sifting, sorting, sweeping, spick &amp; span (5&rsquo;s) within the lean manufacturing environment</li></ul>Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Punctual, reliable and takes responsibility for their own actions.</li><li fr-original-style="" style="box-sizing: border-box;">Show respect for others, having regard for diversity and equality.</li><li fr-original-style="" style="box-sizing: border-box;">Respond positively to change in the working environment.</li><li fr-original-style="" style="box-sizing: border-box;">Integrates within the team and supports others.</li><li fr-original-style="" style="box-sizing: border-box;">Can work independently and effectively in challenging situations.</li><li fr-original-style="" style="box-sizing: border-box;">Maintains quality of work under pressure.An open and honest communicator.</li><li fr-original-style="" style="box-sizing: border-box;">Listens to other people&rsquo;s opinions.</li><li fr-original-style="" style="box-sizing: border-box;">A positive and respectful attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Follows instructions and guidance and demonstrates attention to detail.</li><li fr-original-style="" style="box-sizing: border-box;">Seeks opportunities to develop and adapt to different situations, environments or technologies.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">As part of the Lean Manufacturing standard, learners have to complete the following qualifications:</div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><div fr-original-style="" style="box-sizing: border-box;">Level 2 Diploma in Manufacturing.</div></li></ul>

Carrying out manufacturing activities on multiple products with different specifications consecutively. 


LMO (Lean Manufacturing Operations) Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
The Manufacturing Industry offers an exciting and varied career both in the UK & abroad providing a broad spectrum of opportunities for people to work in a technically advanced and innovative environment.
Businesses within the sector range from small family run manufacturing operations to large multinational companies driving the countries growth & wealth.The UK’s Manufacturing Industry is highly regarded worldwide for its innovation and manufacturing excellence and requires a high degree of skill & knowledge across all levels of their organisations.
Typical responsibilities for a lean manufacturing operative are:
Carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment
Carry out manufacturing activities on multiple products with different specifications consecutively e.g. automotive manufacturing
Prepare, control, contribute to and complete manufacturing operations, and follow manufacturing processes and standard operating procedures (SOPs)
Responsible for maintaining Health and Safety requirements at all times e.g. wearing correctPersonal Protective Equipment
Required to contribute, develop and support improvement in the manufacturing operation using continuous improvement methods and problem solving tools and techniques.
Work closely with stakeholders and will have clear reporting lines to ensure appropriate escalation
Examples of the job titles from across the manufacturing sector that would be covered within this standard include: Team Member Production; Manufacturing Production Operative; ManufacturingAssembly Operative; Manufacturing Inspection/Quality Assurance Operative.


LMO (Lean Manufacturing Operations) Level 2
Course Content


Knowledge
Health & Safety: Relevant statutory, organisational and health and safety regulations relating to lean manufacturing operations and safe practices
Environmental: Compliance procedures/systems in line with regulatory requirements e.g. ISO 14001 or other relevant environmental standards
Production: Their individual roles and responsibilities within the organisation and the flexibility required to deliver products to meet customers costs/delivery targets/requirements e.g. Just in time (JIT)
Lean Manufacturing Operations: Manufacturing standard operation procedures (SOPs) adherence and development of lean processes
Quality Control: Process equipment monitoring, data collection, error proofing and operating procedures e.g. ISO 9002 or other relevant quality standards
Problem Solving: The tools and methods of effective problem solving using data, reports and documents to resolve production related issues e.g. A3 report, graphs, matrices and escalate concerns
Continuous Improvement: How to study and identify ways to improve the safety, quality, cost or process efficiency using lean manufacturing tools e.g. kaizen
Communication: How to share information using a range of methods within the manufacturing environment e.g. oral, written, electronic, information boards, visual displays
Work Place Organisation: How to maintain a safe and efficient work site through work place organisation e.g. 5s and process ownership


Skills
Health & Safety: Work safely at all times, complying with health and safety legislation, regulations, and other relevant guidelines. Identifying risks within their processes and support/carry out counter measure activities to improve safe working. Manage tooling, equipment and materials daily in-line with supplier standards e.g. COSHH (Control of Substances Hazardous to Health).
Environmental: Comply with environmental procedures and systems and contribute to the achievement of specific standards e.g. ISO 14001 or other relevant environmental standards and use the 4R’s (Reduce,Re-use, Recycle, Recover) where possible.
Production: Demonstrate their ability to carry out their role effectively, efficiently and flexibly maintaining lean manufacturing principles to meet customer’s demands e.g. JIT
Lean Manufacturing Operations: Demonstrate their skill and knowledge following SOPs and building their versatility across a number of processes and process areas. Select and use appropriate tools, equipment and materials to carry out the manufacturing operation
Quality Control: Demonstrate appropriate process documentation control. Accurately completing check sheets, monitoring process and equipment data efficiently and legibly using the correct terminology required to meet the quality standard e.g. ISO 9002
Problem Solving: Demonstrate their ability to identify and resolve problems within the lean manufacturing environment using effective problem solving tools and techniques. Manage problems that may occur during the manufacturing process within the limits of their responsibility and escalate as appropriate
Continuous Improvement: Generate ideas and contribute to process improvement activities individually or as part of a team through fact finding and analysis to improve the safety, environment, quality, cost or production process. Identifying and eliminating the 7 wastes (defects, over production, transportation, waiting, inventory, motion and processing)
Communication: Demonstrate communication skills which include oral, written, electronic (PC),information boards or visual displays to effectively share information
Work Place Organisation: Maintains and monitors the work site efficiently and effectively at all times using the elements of sifting, sorting, sweeping, spick & span (5’s) within the lean manufacturing environment
Behaviours
Punctual, reliable and takes responsibility for their own actions.
Show respect for others, having regard for diversity and equality.
Respond positively to change in the working environment.
Integrates within the team and supports others.
Can work independently and effectively in challenging situations.
Maintains quality of work under pressure.An open and honest communicator.
Listens to other people’s opinions.
A positive and respectful attitude.
Follows instructions and guidance and demonstrates attention to detail.
Seeks opportunities to develop and adapt to different situations, environments or technologies.
As part of the Lean Manufacturing standard, learners have to complete the following qualifications:
Level 2 Diploma in Manufacturing.

Lean Manufacturing

Carrying out manufacturing activities on multiple products with different specifications consecutively.

LMO  (Lean Manufacturing Operations) Level 2

Whetstone Communications, in association with comms2point0, is delighted to bring your another free webinar to support your learning and development.Our aim is to boost interest in using evidence and improve levels of data literacy among not-for-profit communicators.For this session we&#39;re delighted to be welcoming&nbsp;Laurel Smithson, Communications Manager (Humanitarian and Strategic) and colleagues from Hertfordshire County Council.&nbsp;Session OutlineAs many organisations face ever-decreasing budgets, comms professionals are increasingly asked to do more with less, or even cut some activity.&nbsp;&nbsp;Hertfordshire County Council last year found itself with just a small budget to do deliver its annual residents&rsquo; survey &ndash; a vital tool that underpins much of its work. It also ensures it remains accountable to our residents and informs work across the organisation.It had to find a way to deliver it in-house, but delivering results that surpassed expectations.&nbsp; This session aims to equip you and your colleagues with the skills and knowledge to produce your own in-house survey, including:&nbsp;&middot;&nbsp; &nbsp; &nbsp; The how and the what (what questions).&nbsp;&middot;&nbsp; &nbsp; &nbsp; Understanding weighting and benchmarking.&nbsp;&middot;&nbsp; &nbsp; &nbsp; How to publicise the survey to drive up responses.&nbsp;&middot;&nbsp; &nbsp; &nbsp; How to share the results of the survey.&nbsp;&nbsp;Who should attend?*People working in local government communications* Anyone in the public or not for profit sector with responsibility for running or promoting stakeholder surveys.

Whetstone Communications, in association with comms2point0, is delighted to bring your another free webinar to support your learning and development.
Our aim is to boost interest in using evidence and improve levels of data literacy among not-for-profit communicators.
For this session we're delighted to be welcoming Shelley Rawlings, Strategic Communications and Campaigns Lead at Buckinghamshire Council. 
Session Outline
Shelley and colleagues scooped the first ever Best Use of Data award at the 2023 UnAwards  for a campaign that delivered a tangible benefit for some of Buckinghamshire’s most vulnerable residents. 
The Helping Hand campaign supported Buckinghamshire residents to get the support and advice they needed from the council and local partners.
Using data to really understand the target audience, and drawing on specialist colleagues, Shelley achieved a 240% increase in alternative fuel applications, a 59% increase in applying for EBSS, and over 2,000 payments made.
Judges commented on the “hugely impressive and efficient campaign”, which made full use of internal and external data and in-house expertise. “What really impresses is the way she personally embraced the power of data to deliver real-world results in an efficient way.”
In this session Shelley will talk about her approach, give some tips for others looking to take a more data informed approach, and answer your questions.
Who should attend?
People working in local government and not for profit communications
Data owners in organisations keen to understand how they can support effective communications campaigns

Alex Waddington

Communication

Digital Communication

Public Relations (PR)

Data Analysis

Government

Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.

[Data Bites for Comms Pros] Award-winning numbers: Using data for a great cost of living campaign

Are you tired of being manipulated and lied to?
The Heartfulness Diploma Course is a comprehensive program designed to deepen one’s understanding and practice of Heartfulness living. This course is open to anyone interested in cultivating inner peace, balance, and well-being through Heartfelt connection.
THIS COURSE WILL BE AVAILABLE FROM 1st JULY 2023
You can register here, and we will let you know when enrolment is open. 
Out of stock


About our Heartfulness Course
The course is structured around four modules, each exploring a different aspect of Heart connection. The modules cover the following topics: Understanding Feelings as a reaction to thoughts, Wisdom from Knowledge, Mind – Heart Connection, Meditation and Connection. Each module includes a combination of guided meditations, self-reflection exercises, and lessons.
The course is written and delivered by David Ellis, author of the best-seller, Mind–Heart Connection. David is a trained Counsellor, Hypnotherapist and Holistic Therapist, and he will guide you in your understanding of being Heartful.
Upon completing the Heartfulness Diploma Course, participants will have a solid foundation in Heartfulness living. They will receive a certificate recognising their accomplishment.
Overall, the Heartfulness Diploma Course offers a transformative experience that can help participants cultivate inner peace, clarity, and purpose, designed to help you tap into the Honesty, Truth and Power of your Heart.
Through Heartfulness, you'll learn practical tools and techniques to cultivate a deeper sense of self-awareness and emotional intelligence.
You'll discover how to connect with your heart's intuition and know, communicate more authentically, and deepen your relationships with those around you.
Along with a series of exercises and meditations that will help you unlock your full potential and live a more fulfilling life.
With Heartfulness, you'll learn how to access your heart's wisdom and use it to create positive change in your life and the world around you.
Living from our Heart space creates an energy within, a connection with Source and a Knowing beyond question.
Join us for this life-changing course in Heartfulness, and experience the power of your Heart.
Heartfulness Course at a Glance
Accredited? Yes 
Suitable for beginners?  Yes
Any Prerequisites?  Yes! Be Open to Possibilities - Be open and prepared to look at your own shadow side and heal yourself - Be prepared to let go of your old beliefs - Be open to change.
How many modules are there? 4
How long is the course? Minimum 4 Months
Can I complete the course sooner? No
Are there Exams?  Yes, there is an Exam at the end of each Module; on completion of the exam and scoring 60% or greater, you will be provided with the next module.
What is included in the Heartfulness Course? 
Self-Learning Web-Based Course: Manuals in PDF format x 4, Guided Meditations x 4, Open Question Exam Paper x 4, E-Diploma Certificate.
Email Support: You can Email David at any time for additional help. This support is unlimited.
Optional Skype or Zoom Additional Support:  Should you require additional help, you can book an Hourly Zoom or Skype session with David at a small additional fee.
Payment Options for the Heartfulness Course
Single Payment
EFT, Credit Card, PayPal - Self-Learning Web-Based Course - €99
Optional Additional charge for Skype or Zoom Support - €25 per hour
Monthly Payment ZERO Interest
EFT, Credit Card, PayPal - Self-Learning Course - €33 per month for 3 months
Optional Additional charge for Skype or Zoom Support - €25 per hour
What will I learn in this Heartfulness Course?
Learning Outcomes  
Upon completing the Heartfulness Diploma Course, participants will have a solid foundation in Heartfulness living.
This Course offers a transformative experience that can help participants cultivate inner peace, clarity, and purpose in their lives, designed to help you tap into the Honesty, Truth and Power of your Heart.
Through Heartfulness, you'll learn practical tools and techniques to cultivate a deeper sense of self-awareness and emotional intelligence.
You'll discover how to connect with your heart's intuition and know, communicate more authentically, and deepen your relationships with those around you.
This course will help you unlock your full potential and live a more fulfilling life.
With Heartfulness, you'll learn how to access your heart's wisdom and use it to create positive change in your life and the world around you.
Living from our Heart space creates an energy within, a connection with Source and a Knowing beyond question.
Who is this course suited to?
Is the course suitable for you? 
This course is suited to those who want to connect with their Highest Potential.
This course is for those who know that everything presented in the world may not be as it's presented.
Whether you are already on your Spiritual Connection Journey or just beginning, this course is for you as it teaches us to connect with our Heart, the only Truth there is.
Being your Heart and NOT your mind does not mean you are soft or stupid. Instead, it means you cannot be manipulated or programmed. It means you fully know the truth.
Be your Heart, NOT your mind.
Syllabus for Colour Therapy Course 
Module 1 - Understanding Feelings as a Reaction to Thoughts
Introduction
What are Thoughts
What is the Subconscious Mind
What is the Conscious Mind
What is our Ego
What are Feelings or Emotions
What is Living Our Life from Our Heart Space
What are affirmations
Prayers and Invocations
Meditation
EXAM
Module 2 - Wisdom from Knowledge
Introduction to Module 2
How is Wisdom acquired?
How is the Third Eye Chakra and the Heart Chakra Connected?
What role does the Heart Chakra play?
Do Affirmations work
How do I find my Truth
Meditation
Prayers & Invocations
EXAM
Module 3 - Mind–Heart Connection
Introduction to Module 3
How to Connect with the Subconscious Mind
How to stop self-Chatter
Positive Affirmations
Meditation
Prayers and Invocations
EXAM
Module 4 - Meditation and Connection.
Truth from Falsehood
Being Discerning
Living with Honour and Integrity
Living in your Heart Space
Meditation
Prayers and Invocations
EXAM

Atlantis Institute

Emotional Wellbeing

Psychological Wellbeing

Physical Wellbeing

The Heartfulness Diploma Course is a comprehensive program designed to deepen one’s understanding and practice of Heartfulness living. This course is open to anyone interested in cultivating inner peace, balance, and well-being through Heartfelt connection.

Diploma Course in Heartfulness

Reading is just fun entertainment, right? Especially if you&#39;re reading trashy stuff like romance or horror, or even fanfiction...Wrong! Reading gives a person so many skills that they don&#39;t even know they&#39;re using, whatever kind of text they choose to read. Want to know more about these skills so you can be aware of them and develop them further? Come along to this free interactive workshop with English literature scholar and editor, Dr. Vicky Brewster, to find out all about how Words Have Power!#WordsHavePower

Reading is just fun entertainment, right? Especially if you're reading trashy stuff like romance or horror, or even fanfiction...
Wrong! Reading gives a person so many skills that they don't even know they're using, whatever kind of text they choose to read. Want to know more about these skills so you can be aware of them and develop them further? Come along to this free interactive workshop with English literature scholar and editor, Dr. Vicky Brewster, to find out all about how Words Have Power!
#WordsHavePower

Words Have Power

Employability

Employability Skills

English Literature

This free interactive workshop illuminates the five top skills you gain from reading and gives some information on how to develop them further.

Five Key Skills You Gain from Reading! - Words Have Power Launch

With a progressive 28-year career in technology, services, management, leadership, mentoring and coaching, Adrian works with business owners, entrepreneurs, executives, boards, leadership teams, groups, and key individuals, helping them realise their potential, making breakthroughs that have been hugely impactful to them, their organisations, their culture and their performance.So, where are you now and where do you want to go?Book a Discovery Call now and let&#39;s get to work!

With a progressive 28-year career in technology, services, management, leadership, mentoring and coaching, Adrian works with business owners, entrepreneurs, executives, boards, leadership teams, groups, and key individuals, helping them realise their potential, making breakthroughs that have been hugely impactful to them, their organisations, their culture and their performance.
So, where are you now and where do you want to go?
Book a Discovery Call now and let's get to work!

Kingsford Coaching Limited

Coaching & Consulting Business

Coaching Skills

Mentoring

Coaching

Coaching Discovery Call

Come and learn the basics of Kinesiology in this fun, interactive online course.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">The modules covered include<section fr-original-style="" style="box-sizing: border-box;"><ol fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">History of Kinesiology</li><li fr-original-style="" style="box-sizing: border-box;">The 7 Factors of the Intervertebral Foramina</li><li fr-original-style="" style="box-sizing: border-box;">How to Muscle Test</li><li fr-original-style="" style="box-sizing: border-box;">A Kinesiologist Toolkit</li><li fr-original-style="" style="box-sizing: border-box;">Testing for Hydration</li><li fr-original-style="" style="box-sizing: border-box;">Testing for Protein Deficiency</li><li fr-original-style="" style="box-sizing: border-box;">Kinesiology Food Sensitivity Testing</li><li fr-original-style="" style="box-sizing: border-box;">Emotional Stress Release</li><li fr-original-style="" style="box-sizing: border-box;">How to become a Kinesiology Professional</li></ol><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: rgb(76, 150, 155); box-sizing: border-box;" fr-original-style=" color: rgb(76, 150, 155);">Learning Objectives</h2>Your takeaways from the Introduction to Kinesiology course will include the ability to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the origins of Kinesiology</li><li fr-original-style="" style="box-sizing: border-box;">Explain the toolkit of a Kinesiologist</li><li fr-original-style="" style="box-sizing: border-box;">Perform a basic muscle test</li><li fr-original-style="" style="box-sizing: border-box;">Describe the different muscle tests for protein deficiency and hydration</li><li fr-original-style="" style="box-sizing: border-box;">Understand how food sensitivity muscle testing works</li><li fr-original-style="" style="box-sizing: border-box;">Implement basic Kinesiology tools such as Emotional Stress Release</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><iframe title="Why Study Kinesiology?" width="1060" height="596" src="https://www.youtube.com/embed/8KNbvBU9iqI?feature=oembed" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;">&nbsp;</iframe></section>

Come and learn the basics of Kinesiology in this fun, interactive online course.



The modules covered include
History of Kinesiology
The 7 Factors of the Intervertebral Foramina
How to Muscle Test
A Kinesiologist Toolkit
Testing for Hydration
Testing for Protein Deficiency
Kinesiology Food Sensitivity Testing
Emotional Stress Release
How to become a Kinesiology Professional



Learning Objectives
Your takeaways from the Introduction to Kinesiology course will include the ability to:
Understand the origins of Kinesiology
Explain the toolkit of a Kinesiologist
Perform a basic muscle test
Describe the different muscle tests for protein deficiency and hydration
Understand how food sensitivity muscle testing works
Implement basic Kinesiology tools such as Emotional Stress Release







The College of Functional Wellness

Kinesiology

Health Coach Training

Free Introduction to Kinesiology Course

Chelmsford

This one-day course is a must for anyone considering or already working within a construction or civil engineering environment. This course provides Health and Safety awareness and is endorsed by Build UK as a standard training for all operatives on site.
Aims
To give a clear understanding of Regulations & Legislation that applies to construction work and is an ideal refresher for any operative that has previously completed training in Health & Safety.
Course Content
• Accident prevention
• Health & Safety law
• Control and management of the site and your how your role fits in with this
• Risk assessments and method statements
• Performing safely on site
• Reporting unsafe acts to prevent an accident
• Individual & employee responsibilities
• What to do if you think anyone’s Health and Safety is being put at risk
Assessment
At the end of this course, all delegates will have a clear understanding of the requirements of Health and Safety Legislation and their responsibilities to comply with them.
Candidates will need to complete a multiple-choice exam at the end of the CITB course. They will also need to engage and interact with others throughout the day.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all operatives. The certificate is part of CSCS Green Card requirements.
To remain certified in this area, you will need to retake the course before the expiry date or have completed an NVQ2 or higher in your skills set.
Instructions
Please note all Health & Safety Awareness courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Health & Safety Awareness (for Green CSCS)

IT Cyber Security Engineer – Job Ready Programme
Enrol in Our IT Cyber Security Engineer – Job Ready Programme with Career Support!
Gain access to 3,000+ online courses and earn Free Certificates to showcase your skills and boost your career potential.
Step into the high-demand world of cyber security with a comprehensive programme designed for the UK job market. Master critical areas like penetration testing, secure cloud architecture, AI-powered threat detection, and GDPR compliance—skills that can lead to roles earning up to £95,000 a year.
As UK businesses face £27 billion in cybercrime losses annually, the demand for skilled IT Cyber Security Engineers has never been greater. Whether you're changing careers or upskilling, this course equips you with in-demand expertise in threat intelligence, cryptography, and secure coding.
Become the digital defence every company needs. Start your journey toward a resilient and rewarding career in cyber security today.

Professional Diploma in IT Cyber Security Engineer – 25 Core Courses
– Course 01: Cyber Security Online Course: DOSS and DDOS
– Course 02: Cyber Security Training: Incident Handling & Response
– Course 03: Security Threat Management
– Course 04: Certified Information Security Manager (CISM)
– Course 05: Certified Information Systems Security Professional (CISSP)
– Course 06: CompTIA Advanced Security Practitioner (CASP)
– Course 07: Computer Network Security Complete Training
– Course 08: CyberSec First Responder: Threat Detection and Response [QLS Level 7]
– Course 09: Bash Scripting and Shell Programming for Beginners
– Course 10: Ethical Hacking Masterclass
– Course 11: CompTIA PenTest+ Ethical Hacking Course
– Course 12: BlackArch Linux: Ethical Hacking and Penetration Testing
– Course 13: Ultimate Linux Security and Hardening Training
– Course 14: The Complete Python Hacking Course: Beginner to Advanced!
– Course 15: SQL Database Basics
– Course 16: CompTIA Network+ Certification (N10-008)
– Course 17: CompTIA A+ Core 1 (220-1101) Course
– Course 18: CompTIA A+ Core 2 (220-1102) Course
– Course 19: CompTIA Security+ (SY0-601)
– Course 20: CompTIA Cloud+ CV0-002 Course
– Course 21: Cisco CCENT/CCNA Interconnecting Cisco Networking Devices Part 1
– Course 22: Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training
– Course 23: Cisco ASA Firewall Training with Step-by-Step Lab Workbook
– Course 24: FortiGate Firewall Training Step-by-Step Lab Workbook
– Course 25: Palo Alto Firewall Training with Step-by-Step Lab Workbook
Job Readiness & Career Development Training (Complementary)
– Course 01: Career Development Training
– Course 02: Effective CV Writing
– Course 03: CV Writing and Interview Tricks
– Course 04: Ace the Interview – Interview Prep That Makes a Difference
– Course 05: Job Search Skills
– Course 06: Effective Communication Skills for Professionals
– Course 07: Boost Your Confidence, Assertiveness
– Course 08: Body Language Secrets
– Course 09: Coaching and Mentoring
– Course 10: Presentation Skills – Present like a Pro
– Course 11: Public Speaking Course
– Course 12: Project Management Training
– Course 13: Leadership & Management
– Course 14: Negotiation and Agreement Training
– Course 15: Workplace Equality & Diversity
– Course 16: Professional Development and Personal Well-being
– Course 17: Emotional Intelligence and Human Behaviour
– Course 18: Time Management: Step By Step Training
– Course 19: Cross-Cultural Awareness
– Course 20: Productivity Boosting
– Course 21: Critical Thinking & Problem Solving
– Course 22: Perfect LinkedIn Profile Creation
– Course 23: Resume Writing Skills & Job Search With LinkedIn
– Course 24: Email Writing
– Course 25: Learn Microsoft Word, PowerPoint & Outlook In 90 Minutes!

Skill Up

IT Cyber Security Engineer – Job Ready Programme

Programme With Certification

Programme Without Certification

Mental Health First Aid (MHFA&reg;) is an internationally recognised training course, designed to teach people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We offer both Adult and Youth MHFA England accredited courses.The&nbsp;two-day Adult MHFAider&reg; courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider&reg;&rsquo;s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.Each and every MHFA course is delivered by a qualified and quality assured instructor and at the end of the course the trainee will be fully qualified as a Youth/Adult MHFAider&reg;.<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a>

We offer both Adult and Youth MHFA England accredited courses. Mental Health First Aid (MHFA®) is an internationally recognised training course, designed to teach people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. 
The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.
Each and every MHFA course is delivered by a qualified and quality assured instructor and at the end of the course the trainee will be fully qualified as a Youth/Adult MHFAider®.
View all testimonials

Brightcore Consultancy

Mental Health

Accredited Mental Health First Aid

The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.

MHFA® Adult Mental Health First Aid Two-Day Course

<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: PICTURE BOOK TEXTS / ILLUSTRATIONS<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Lucy Brownridge is a Commissioning Editor at&nbsp;<a fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;" href="https://www.quartoknows.com/Wide-Eyed-Editions" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">Wide Eyed Editions</a> and&nbsp;<a fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;" href="https://www.quartoknows.com/Frances-Lincoln-Childrens-Books" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">Frances Lincoln Children&rsquo;s Books</a>, and formerly Thames &amp; Hudson where she helped to establish the Children&rsquo;s list. She has developed and edited books for children with Alan Ahlberg, Quentin Blake, Bruce Ingman, Sandra Dieckmann, Yuval Zommer and Joe Coelho among others. She is the author of&nbsp;Illuminightmare as well as the&nbsp;Portrait of an Artist and&nbsp;Art Masterclass&nbsp;series.<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">She is interested in the history of picture books and is always looking for innovative ways to use the book format. Her favourite books are funny, deceptively simple, thoughtfully written, distinctively illustrated and encourage a love for reading both words and pictures.<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Lucy would like you to submit the following depending on whether you are a picture book writer / illustrator or both.<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">ABOUT YOU Include a covering letter, in a word document, telling Lucy about yourself and your sources of inspiration. If you have one, include a link to your website. She is keen to read stories she hasn&#39;t seen before or see artwork with a distinctive style rather than something that fits with trends. She has particular experience with picture books and illustrated narrative non-fiction.<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">AUTHORS Please send a full manuscript (or 3), in a word document, starting with a short summary/blurb. Make the summary punchy and engaging. Remember that the best picture book stories are simple and every word should count. Do you see this book as part of a series?<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">ILLUSTRATORS If you have a picture book idea please send a story board and a summary of the story. Please send a diverse selection of artworks from your portfolio. It is useful to see examples of the following: people of different ages and ethnicities, character studies showing a range of clothes and expressions, animals, a selection of everyday objects, wide-angle vistas, an example of a book cover (i.e. a classic book reimagined). Please send these in PDF where possible.<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Lucy is kindly offering one free session for low income/under-represented writers. Please email <a fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;" href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of I AM in print&nbsp;).&nbsp;<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">By booking this session you understand you need to conduct an internet connection test with I AM in print prior to the event. You also agree to email your material to reach I AM in print by the stated submission deadline and note that I AM in print take no responsibility for the advice given in your agent 1-2-1.<p fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Friday 23 September 2022

LOOKING FOR: CHILDREN'S: PICTURE BOOK TEXTS, NON-FICTION, POETRY

Lucy Brownridge is Editorial Director at Wide Eyed Editions and Frances Lincoln Children’s Books, and formerly Thames & Hudson where she helped to establish the Children’s list. She specialises in highly illustrated picture books and non-fiction (including poetry) for children. She has commissioned and edited books which have gone on to win the Carnegie Awards, The British Book Awards, the Klaus Flugge Prize, the Blue Peter Prize and have been translated into over 30 languages. She has been editor to Alan Ahlberg, Quentin Blake, Mariajo Ilustrajo, Yuval Zommer and Children’s Laureate Joseph Coelho among many others. She is the author of The Fantastical Safari and The Cat Family series, and many other books for children.

She is interested in the history of illustrated children’s books and is always looking for innovative ways to use the book format.

ABOUT YOU
Include a covering letter, in a Word document, telling Lucy about yourself and your sources of inspiration. If you have one, include a link to your website. She is keen to read stories she hasn't seen before or see artwork with a distinctive style rather than something that fits with trends. She has particular experience with picture books and illustrated narrative non-fiction.

PICTURE BOOKS
Please send one or two (max) full manuscripts, in a Word document, starting with a short summary/blurb. Make the summary punchy and engaging. Remember that the best picture book stories are simple and every word should count. Do you see this book as part of a series?

NON-FICTION PROPOSALS
Please send a paragraph explaining your idea, a contents list, if appropriate, and a sample piece of text.

(In addition to the paid sessions, Lucy is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Monday 14th July 2025 at 10:00am UK BST

I Am In Print

BOOKINGS CLOSED! 18th July Lucy Brownridge #Agent121. Looking for: PICTURE BOOKS

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Food Safety, Education and Social Care Training Courses&nbsp;</h2><h2 fr-original-style="" style="box-sizing: border-box;">What You Need To Know About Food Allergies</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">CPD Accredited, Interactive Short Course</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">2 hr session</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">Do you serve food, or have people with known allergies in your school or on your team?</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">In this webinar we will explain what food allergies are, and why it is vital for you to understand, for the health and safety, and indeed life, of the person involved</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><hr id="isPasted" fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Course Contents:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a food allergy&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">The 14 Allergens</li><li fr-original-style="" style="box-sizing: border-box;">The Immune System</li><li fr-original-style="" style="box-sizing: border-box;">Consequences of Food Allergies</li><li fr-original-style="" style="box-sizing: border-box;">The importance of good food hygiene</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this Short Course:</h3><ul id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;">More than&nbsp;<a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2695393/pdf/Dtsch_Arztebl_Int-106-0359.pdf" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">20% of the population</a>&nbsp;in industrialized countries suffer from food intolerance or food allergy</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1728a2eca78" fr-original-style="" style="box-sizing: border-box;"></div>About&nbsp;<a href="https://www.food.gov.uk/sites/default/files/media/document/fsa170306.pdf" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">two million people</a>&nbsp;live with a diagnosed food allergy in the UK, and&nbsp;<a href="https://www.foodallergy.org/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">32 million in the US</a></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1728a2eca78" fr-original-style="" style="box-sizing: border-box;"></div>600,000 people in the UK have coeliac disease</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1728a354a7b" fr-original-style="" style="box-sizing: border-box;"></div>This course will teach you the importance of ensuring food is safe to eat for all, without causing significant pain or even death</li></ul> <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

Food Safety, Education and Social Care Training Courses 
What You Need To Know About Food Allergies



CPD Accredited, Interactive Short Course



2 hr session
Do you serve food, or have people with known allergies in your school or on your team?
In this webinar we will explain what food allergies are, and why it is vital for you to understand, for the health and safety, and indeed life, of the person involved






Course Contents:
What is a food allergy
The 14 Allergens
The Immune System
Consequences of Food Allergies
The importance of good food hygiene
Benefits of this Short Course:
More than 20% of the population in industrialized countries suffer from food intolerance or food allergy
About two million people live with a diagnosed food allergy in the UK, and 32 million in the US
600,000 people in the UK have coeliac disease
This course will teach you the importance of ensuring food is safe to eat for all, without causing significant pain or even death








Pochat Training

Allergens

Allergen Awareness

Food Allergy

Allergy & Immunology

Food Allergen

Allergy

Introduction to Food Allergies

Why Video is Essential For Business
This interactive workshop is your key to mastering the art of creating impactful and high-quality video content tailored for your business needs.

What You Will Learn:
Get hands-on with the key skills for impactful video production:
Video Dynamics: Understand what makes visuals engaging and effective.
Essential Equipment: Choose the right equipment for your needs.
Planning Perfection: Set the stage for a smooth and successful shoot.
Framing Fundamentals: Compose shots that tell a story.
Audio & its Importance: Capture clear and professional sound.
Lighting Mastery: Master techniques for beautiful visuals.
On-Camera Confidence: Deliver your message with poise and presence.
Directing for Impact: Get the best performances from others.
Cutaway Creativity: Enhance your storytelling with strategic cuts.
Shoot Savvy: Plan efficient and productive filming sessions.
Who Should Take This Workshop?
This workshop is ideal for business owners, entrepreneurs, and marketing professionals who want to incorporate video into their marketing strategies but lack prior video experience.
Workshop Prerequisites:
A basic understanding of computers and the internet
A willingness to learn and practice new skills
Workshop Format:
This workshop is delivered online on Zoom.
Workshop Duration:
This workshop has been broken down into three sessions and runs over three weeks. Each session is run on a Friday from 12 to 2 PM so there is no information overload. You will receive a recording of each session on completion so that you can review the work at your leisure.
Don't miss out on this opportunity to empower your business with the power of creating videos. Enrol in our ‘Creating Videos With Your Phone’ workshop today and start creating captivating videos that drive engagement, boost conversions, and elevate your business to new heights of success.
If you would like to find out more about creating and using video in your business then feel free to book a 121 with us.
You might also want to consider joining our 'Video Creators Club' which has everything that you need to get started using video in your business.

Clockwork Eye Video

Photography & Video

Video

Video Marketing

Video Creation

Mobile Video Production

Film & Video

Video Design

Videography

Video Production

Video Editing

Video & Mobile Marketing

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Creating Video For Business (Interactive Workshop)

Chesterfield

<h2 data-css="tve-u-1724b1fded6" id="isPasted" fr-original-style="" style="box-sizing: border-box;">QA Level 1 Award In Health And Safety In The Workplace (RQF)</h2><ul id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-css="tve-u-1724b1fde88" fr-original-style="" style="box-sizing: border-box;">Face to Face: Half-day course</li><li data-css="tve-u-1724b1fde88" fr-original-style="" style="box-sizing: border-box;"><div data-css="tve-u-1756ab31da2" fr-original-style="" style="box-sizing: border-box;"></div>Virtual Classroom: Spread over 2 sessions of 2&frac12; hr duration</li><li data-css="tve-u-1724b1fde88" fr-original-style="" style="box-sizing: border-box;"><div data-css="tve-u-1724b1fde85" fr-original-style="" style="box-sizing: border-box;"></div>A basic course to train your workers in basic health and safety</li><li data-css="tve-u-1724b1fde88" fr-original-style="" style="box-sizing: border-box;">Teaches workers how to keep themselves and others safe at work</li></ul><h3 data-css="tve-u-1724b1fdeca" id="isPasted" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Course Contents:</h3><ul id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;">Roles and responsibilities of employers and employees</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>The importance of health and safety in the workplace</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>Workplace hazards and Risks, including:<ul fr-original-style="" style="box-sizing: border-box;"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>Slips, Trips and Falls</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;">Manual Handling</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;">Fire</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;">Working from Height</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;">Electricity</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;">Hazardous Substances</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;">Machinery and Vehicles</li></ul></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>Workplace conditions that can affect health and safety</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>Health and Safety Signage</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b279d92" fr-original-style="" style="box-sizing: border-box;"></div>Personal Protective Equipment and its uses</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b279e6b" fr-original-style="" style="box-sizing: border-box;"></div>Importance of Personal hygiene</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b279f22" fr-original-style="" style="box-sizing: border-box;"></div>The Purpose of First Aid Provision</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b279fce" fr-original-style="" style="box-sizing: border-box;"></div>The need for Reporting Incidents and ill Health</li></ul><h3 data-css="tve-u-1724b1fde93" id="isPasted" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Benefits of this course:</h3><ul id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;">In 2018/19, 1.4 million people suffered from a work-related illness</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>581,000 sustained an injury</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>147 People lost their lives</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>The estimated cost of injuries and ill health last year was &pound;15 billion</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>28.2 million working days, or 108,045 working years, were lost due to work-related illnesses and injuries</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>It is an employer&#39;s duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. This includes providing sufficient information, instruction and training of employees, so they can work in a way that does not put themselves or others at risk</li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div>Our QA Level 1 Award in Health and Safety in the Workplace (RQF) course helps employs gain a bit more understanding of health and safety issues and their own role within that</li></ul><h3 data-css="tve-u-1724b1fde81" id="isPasted" style="color: rgb(10, 10, 10); box-sizing: border-box;" fr-original-style=" color: rgb(10, 10, 10);">Accredited, Ofqual regulated qualification:</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/d4bd1328-0561-4a59-aef0-01af2e9666f7/original.png" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">Our Health and Safety Training Course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;<a href="https://qualsafeawards.org/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">Qualsafe Awards</a>. This means that you can be rest assured that your Health and Safety Certificate fulfils the legal requirements and is a very good way to make sure you and your employees are trained in Health and Safety. The&nbsp;Ofqual Register number&nbsp;for this course is&nbsp;603/0774/2</div><div fr-original-style="" style="box-sizing: border-box;"> </div>

QA Level 1 Award In Health And Safety In The Workplace (RQF)
Face to Face: Half-day course
Virtual Classroom: Spread over 2 sessions of 2½ hr duration
A basic course to train your workers in basic health and safety
Teaches workers how to keep themselves and others safe at work
Course Contents:
Roles and responsibilities of employers and employees
The importance of health and safety in the workplace
Workplace hazards and Risks, including:Slips, Trips and FallsManual HandlingFireWorking from HeightElectricityHazardous SubstancesMachinery and Vehicles
Workplace conditions that can affect health and safety
Health and Safety Signage
Personal Protective Equipment and its uses
Importance of Personal hygiene
The Purpose of First Aid Provision
The need for Reporting Incidents and ill Health
Benefits of this course:
In 2023/24, 1.7 million people suffered from a work-related illness
600,000 sustained a non-fatal injury
138 People lost their lives
776,000 Workers suffered from work-related stress, depression or anxiety
The estimated cost of injuries and ill health last year was £21.6 billion
33.7 million working days, or 140,417 working years, were lost due to work-related illnesses and injuries
It is an employer's duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. This includes providing sufficient information, instruction and training of employees, so they can work in a way that does not put themselves or others at risk
Our QA Level 1 Award in Health and Safety in the Workplace (RQF) course helps employs gain a bit more understanding of health and safety issues and their own role within that.
Accredited, Ofqual regulated qualification:

Our Health and Safety Training Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.

This means that you can be rest assured that your Health and Safety Certificate fulfils the legal requirements and is a very good way to make sure you and your employees are trained in Health and Safety.

The Ofqual Register number for this course is 603/0774/2

Occupational Health & Safety

Health & Wellbeing

Compliance & Safety

Occupational Health & Wellbeing

Corporate Safety

Functional Safety

Health & Safety Awareness

Workplace Health & Safety

Health & Safety

Health & Safety At Work

Occupational Health

Health And Safety In The Workplace, Level 1

These groups support people who are relatives, friends and others supporting people with hoarding behaviour. Please register to receive the link which will be forwarded the Monday prior to the scheduled date.

HoardingUK

This groups support people who live with or are related to people with hoarding behaviours.

Hoarding Support Group for Families, Friends and others providing support.

Sixty minute webinar on Rally Regularity Timing covering equipment required, how to keep to time, working out penalties and speed changes, this webinar focuses on styles of regularity that require the use of standard average speed tables. The competitive component of on the public highway historic road rallying, focusing on regularity using average speed tables. Ideal for competitors on events such as HRCR Clubmans Championship or Rally of the Tests

Mastering Regularity Rallying: A 60-Minute Webinar
Elevate your rallying skills with this focused, one-hour webinar designed to boost your confidence in regularity time keeping, essential for competitive historic road rallying on public highways. Dive into the essentials of average speed tables, timing strategies, and control procedures, and gain insider tips for recovering from common mistakes to stay on course. Perfect for competitors aiming to excel in top-tier events like the HERO Rally of the Tests or HRCR Championship rallies, this webinar offers practical insights to enhance your performance. Join us to refine your skills and gain a competitive edge!

Rally Navigation Training Services

Sports & Fitness

Historic Road Rallying training webinar on Regularity focusing on Average Speed Table style regularities.

Rally Navigation - Regularity for Improvers

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages: Enhanced Reflective Practice:&nbsp;Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work. Continuous Learning:&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development. Emotional Support:&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work. Feedback and Validation:&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice. Ethical Guidance:&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations. Networking and Collaboration:&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice. Professional Accountability:&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.
Friday peer supervision and practice:* 
Join Zoom Meeting
https://us02web.zoom.us/j/82126559112?pwd=lOsloH5uxTEfYswtgAW0sRzCXg2iv0.1
Meeting ID: 821 2655 9112
Passcode: 086596

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

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