33498 PE courses in Cardiff delivered On Demand

Discover the key role of a Property Coordinator in ensuring seamless real estate operations. Explore responsibilities such as property maintenance, tenant communication, and logistical coordination. Learn how a skilled Property Coordinator enhances property value and tenant satisfaction, making them an indispensable asset in the dynamic world of real estate management

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Take a tasteful trip around the world of Indian cooking, one of the most varied and culturally rich culinary traditions, with our course.

Autism course aims to provide learners with a better understanding of autism spectrum disorder (ASD) and how it impacts the individual, along with effective strategies for supporting individuals with ASD.

Master short circuit analysis for HV three-phase systems with our comprehensive Electrical Engineering course. Gain expertise in fault assessment and mitigation strategies to excel in the field.

Certificate in Leadership and Team Skills Level 1 Explore the essentials of Leadership and Team Skills in this Level 1 Certificate course. Delve into diverse Leadership Styles, discover the art of Motivating and Managing Teams, and master Time Management. Gain insights into Financial Management, hone your Project Management skills, and excel in Performance and Talent Management, equipping you for effective leadership and team success. Learning Outcomes: Define various Leadership styles. Explain strategies for motivating and managing teams. Implement effective time management techniques in Leadership. Evaluate financial management principles in Leadership. Develop project, performance, and talent management skills in Leadership. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Certificate in Leadership and Team Skills Level 1 Course Syllabus Leadership Styles: Explore various leadership styles, including autocratic, democratic, transformational, and situational leadership, and understand their applications and impact on team dynamics. Motivating and Managing Teams: Learn effective strategies for motivating and managing teams, including team-building exercises, communication techniques, and conflict resolution skills. Time Management in Leadership: Develop time management skills tailored to leadership roles, including prioritization, delegation, and goal setting, to enhance productivity and efficiency. Financial Management in Leadership: Gain an understanding of financial management principles relevant to leadership positions, including budgeting, financial analysis, and resource allocation. Project Management in Leadership: Acquire project management skills essential for leaders, covering project planning, execution, monitoring, and successful project completion within scope, time, and budget constraints. Performance Management in Leadership: Learn to effectively assess and manage team performance through performance appraisals, feedback mechanisms, and performance improvement plans. Talent Management in Leadership: Explore talent acquisition, development, and retention strategies to build a high-performing team, align individual goals with organizational objectives, and foster professional growth within the team.

Master electrical engineering principles with our Distribution Station & Feeder Protection course. Gain practical insights into protection systems for reliable and efficient electrical distribution.

You will thoroughly understand every relevant concept about human resources management within this course.

You will thoroughly understand every relevant concept about human resources management within this course.

Business Finance and Revenue Operations Diploma Upgrade your financial acumen with the Business Finance and Revenue Operations Diploma. This course is designed to equip you with essential skills and knowledge, spanning from the fundamentals of business finance to the intricacies of revenue operations. Learning Outcomes: Acquire a thorough understanding of the various branches of business finance. Master the business finance cycle, from planning to execution. Distinguish between personal and business finance. Analyze financial performance through business finance analysis. Gain proficiency in revenue operations skills. Learn the art of aligning revenue teams for optimum performance. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Business Finance and Revenue Operations Diploma: Branches of Business Finance: Explore the key branches of business finance, such as corporate finance, investments, and financial markets, to develop a holistic understanding of the field. Business Finance Cycle: Familiarize yourself with the stages of the business finance cycle, including budgeting, forecasting, and long-term planning. Personal Finance: Delve into the distinctions between personal and business finance, focusing on risk management, investment strategies, and liquidity management. Business Finance Analysis: Learn advanced techniques for analyzing a company's financial health, including key performance indicators and financial ratios. Revenue Operations Skills: Acquire the necessary skill set for effective revenue operations, encompassing data analysis, automation, and cross-functional collaboration. Aligning Revenue Teams: Understand the importance of aligning revenue-generating teams like sales, marketing, and customer success for achieving organisational goals.