The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
Become a Mental Health First Aid Champion Mental Health First Aid (MHFA) is an internationally recognised training course, which teaches people how to spot the signs and symptoms of mental ill health and to provide help on a first aid basis. This course is designed for people who want to promote and positively affect attitudes on mental health in the workplace.
This Course is the DSL Course delivered via Zoom (it is the same as the face to face course but delivered via video conferencing and will be no more than 15 people at one time. There will be a training consultant taking delegates through the course and available to answer any questions throughout the course. This course will help you and you become familiar with the role and responsibilities of the designated safeguarding lead in your organisation. It will develop both your competence and confidence in carrying out the role of Designated Safeguarding Lead (DSL). Formally known as Level 3.
Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.
Unschooling questions have unschooling answers. Answers to your questions, with an unschooling perspective. A safe space in which to share anything from the everyday to your deepest concerns. Concentrated time set aside, to help you purposefully move forward, and take hold of a joyful family life. Select from the following options:1/2 Hour Discovery call (Free) : Come and meet me for half an hour and we can discuss together your needs and put together a personal plan for you. 1 hour Clinic (£75) : Bring your own questions and enjoy an unschooling perspective on your unique journey. With the option to upgrade to the full Mentoring Support Service .4 x 1 hour sessions (£266) or 6 x 1 hour sessions (£399) : 1:1 support over of a series of sessions. A bespoke program, tailored to you and your family. Compiled after an initial, in depth, diagnostic assessment. Identifying your challenges and putting together a practical plan that can be implemented with on-going support. LPL Monthly Members receive a 20% discount on mentoring services which is automatically applied at the checkout. Join the LPL Monthly Membership
This qualification consists of 2 mandatory components. Learners must complete both the Non-Calculator and Calculator written examinations. The assessments will assess a learner’s representing, analysing, and interpreting skills using numbers, geometry, and statistics in realistic contexts. To achieve an equivalent to GCSE grade C or 4. The qualification is awarded by Highfield OFQUAL-regulated and nationally recognised. Learn about the Functional Skills Qualification in Mathematics at Level 2 Our rolling 12-week course, via live webinar with a dedicated tutor, is designed to discover your weakness and build on those, to enable you to achieve success in Maths to allow you to progress your career in the direction you want. Every Wednesday 4pm – 6pm with full resources and practice papers – you will succeed. As part of one of our apprenticeship courses – This course could be government funded – so ask for more information. Course Dates Every Wednesday 4pm – 6pm 12 week rolling course Costs £350.00 per person (inc. VAT) Any additional resits of exams are charged at £30 each.
Sessions Note that this will be a three-day course run on consecutive days and the date of day one is shown in the booking system schedule. Online event This online course will be delivered using CISCO Webex. You will need to have a good internet connection, a suitable device with a camera and microphone such as a laptop, and headphones. Level of study This Level 5 programme is the equivalent standard of a unit of a foundation degree or a unit of a first year of an honours degree. Details Students will gain a comprehensive knowledge and understanding of: The principles and objectives of Risk & Resilience management The legal and regulatory requirements and the role of the regulators in respect of Risk & Resilience, including the emergence of Cyber threat The interconnected impacts that changes in Risk & Resilience make The effect of climate change on Risk & Resilience strategy The objective and purposes of a Company’s risk and resilience strategy and management structure Where Risk & Resilience management sits in the company organisational structure The decision-making process in terms of Risk & Resilience management The role and nature of risk financing and the variables that influence the process The importance of building resilience in the context of Cyber threat The principles of Risk & Resilience and its relationship to contingency planning The use and merits of quantitative and qualitative techniques in risk and resilience management How to reduce risks to personnel and the business via the emergency and business continuity planning process How to understand individuals’ risk perception behaviours The factors that influence group attitudes to risk-taking The practical meaning of business resilience and its role in disaster recovery The range of technologies and the techniques for gathering data available to assist the management of Risk & Resilience The use of probability theory and the use of normal and binomial distribution numerical methods in Risk & Resilience management The principles of scenario planning in relation to Risk & Resilience The principles of Risk, Resilience and contingency planning in commissioning assets The principles of supply chain management in relation to risk and resilience The role of logistics in relation to Risk & Resilience How to prepare the business for pre and post-emergency situations Instructions This online course will be delivered using CISCO Webex. You will need to have a suitable device with a camera and microphone such as a laptop. If you have any questions about what is required please contact us on enquiries@learninganddevelopment.associates. Qualification All learners taking the qualification will need to produce identification to enable ProQual registration. This can take the form of a: Passport Driving Licence Construction Skills Certification Scheme Card (CSCS Card) Construction Plant Competence Scheme Card (CPCS Card) If none of the above are available to the learner, a photograph with a statement confirming their identity, dated and signed, along with a utility bill, would be acceptable.