1 Educators providing PCS courses in Edinburgh

PC fundamentals training course description A basic introductory course for those who have never worked with PCs before. The principle target audience is for those who will become PC support people. What will you learn Cable PCs. Perform preventive maintenance on PCs Run Windows and start applications. Use Microsoft Office applications. Customise Windows. PC fundamentals training course details Who will benefit: Anyone new to PCs. Prerequisites: None. Duration 3 days PC fundamentals training course contents PC hardware Overview of components inside a PC, cabling up a PC, preventive maintenance, cleaning mice, hardware screen controls, booting a PC. Windows overview Versions of Windows, Starting Windows, logging on, shutting down. Using Windows The desktop, the start menu and submenus, getting help, shutting down Windows, switching between applications, sizing and controlling windows, special keys on the keyboard. Accessing files and folders Folders and files, Windows explorer, IE, creating, viewing and manipulating folders, creating, viewing and manipulating files, permissions, bits and bytes, the recycle bin, undeleting and undoing, formatting floppy disks, using floppy disks DOS Accessing DOS, basic DOS commands, drives. Microsoft Office Word documents, Excel spreadsheets, emails, browsing the Internet, printing files, managing print queues. Printing Overview, printing, properties Customisation Customising the task bar, customising the start menu. The control panel, mouse and display properties, Desktop settings, setting the date and time. Networking overview Workgroups and domains, Accessing file and print resources

SS7 training course description An Introduction to Signalling System No 7. Covering the terminology, technology and topology of the Core Signalling System. What will you learn Describe the evolution of SS7. Identify the component parts of SS7. Describe the basic method of operation of SS7. Describe a basic call set-up and clear within SS7. SS7 training course details Who will benefit: Network/Systems engineers Operators/Planners. Prerequisites: Telecommunications Introduction Duration 2 days SS7 training course contents Introduction Digital Signalling, CAS, CAS Applications, CCS, Layer 1, Layer 2 (HDLC), Layer 3, Evolution of SS7, Common SS7 functions. Physical Functionality SS7 Topology, Service Switching Point (SSP), Signalling Transfer Point (STP), Service Control Point (SCP), Database Types, CMSDB, NP, LIDB, HLR, VLR, Signalling Modes, Link Types, Further Redundancy, Linksets, Signalling Routes. Addressing Addressing in SS7, E.164, ANSI PCs, ITU-T (CCITT) PCs, Connecting Networks (ISPs/NSPs). Message Transfer Part SS7 Protocol Stack, MTP Level 1, MTP Level 2, Signalling Units, Flow Control, Fill In Signalling Unit (FISU), Link Status Signalling Unit (LSSU), Message Signalling Unit (MSU), MTP Level 3. Application and User Parts Signalling Connection Control Part (SCCP), Transaction Capabilities Application Part (TCAP), Telephone User Part, BTUP, ISDN User Part (ISUP), ISUP - Supplementary Services, ISUP - Call, Call Set-up over SS7. The Intelligent Network Function of IN, Evolution of IN, Conceptual Model, Target Services and Service Features, Independent Building Blocks.

IPv6 training course description IPv6 is the next generation Internet Protocol. This hands-on course looks at the benefits and features of the new protocol along with an assessment of the likely impact of the protocol and migration strategies. Practical exercises using PCs and routers follow the major sessions in order to reinforce the theory. What will you learn Configure PCs and routers for IPv6. Troubleshoot IPv6 networks. Analyse IPv6 packets. Plan migration strategies for IPv6. Integrate IPv6 and IPv4 networks. IPv6 training course details Who will benefit: Anyone working in the field of networking. Prerequisites: TCP/IP Foundation for engineers Duration 3 days IPv6 training course contents Introduction Reasons for IPv6, IPv4 weaknesses, what is IPv6? IPv4 solutions for solving address wastage, the origins of IPv6. hands on IPv6 on a PC, IPv6 on a router. IPv6 addressing IPv6 address allocation, address format, Prefixes but no masks, address categories, scope zones, aggregatable global unicast, link local, Unicast, Multicast, Anycast. Prefix delegation. hands on Link local addresses, manual address configuration, name resolution. Plug and play Plug and play addressing, ICMP neighbour discovery, router solicitation, DHCPv6, stateful autoconfiguration and stateless autoconfiguration. hands on Plug and play addresses and default gateways. The IPv6 header The IPv4 header, IPv6 header format, QoS, flow control, priority field, extension headers, hop by hop, destinations header, fragmentation header, security, IPsec, AH, ESP, TCP and UDP, ICMPv6. hands on IPv6 packet analysis. Migrating to IPv6 Overview, migration, dual stack, IPv4 compatible addresses, DNS, IPv6 DNS issues, AAAA records, IPv6 reverse delegation, DNS transport, protocol translators, NAT-PT, NAPT-PT, NAT64, DNS64, tunnelling, tunnel establishment, tunnel brokers, Tunnel types. hands on Dual stack operation, tunnelling, IPv6 name resolution. IPv6 routing IPv6 routing, RIPng packet format, RIPng for IPv6, OSPF for IPv6, MBGP, multiprotocol routing, MBGP and multicasts, MBGP and IPv6. hands on Base router setup for IPv6, IPv6 static routes, RIPng, OSPFv3. MBGP

Signalling training course description An intensive course that defines and explores the signalling methods that are to be found in today's telecommunications services. What will you learn Describe the Functionality and Features of Signalling. Describe the Functionality of Analogue & Digital Subscriber Signalling. Describe the various types of signalling used on different network types. Describe the Functionality of Private Network Signalling. Describe the Functionality of Public Network Signalling. Signalling training course details Who will benefit: Personnel involved with systems design, implementation and support. Prerequisites: Telecommunications Introduction Duration 2 days Signalling training course contents Introduction What is Signalling?, Standards, ITU-T Recommendations, Signalling Categories - Supervisory Addressing, E.164, Call Information, Network Management, Network Components, Inband/Outband Switch Signalling, Analogue Vs Digital Signalling. Analogue Subscriber Signalling Analogue Local Loops/Switches/Trunks, Digital Switches/Local Loops, Telephone Handset, Accessing the Local Exchange, Pulse/Tone Dialling. Digital Subscriber Signalling Integrated Digital Access, DASS2 & DPNSS, DASS2 - Call, IMUX, Euro ISDN, Q.931 Call Control, Message Identification, Message Types, Call Establishment Messages, Call Clearing. Network Types Service Types, Circuit Switched, Packet Switched, Signalling Terminology, In-Channel Signalling, G.704, Performance and Quality, Digital Signalling, CAS, CAS Applications, Foreign Exchange, CCS, Break-In/Out Private Network Signalling Types Networking PABXs, Inter PABX Analogue Signalling Methods, E & M, Tone-On-Idle, Inter PABX Digital Signalling Methods, DPNSS, DPNSS Deployment, PABX Support for DPNSS, DPNSS Call, Q.Sig, Q.Sig support/functionality/protocol, Message Overview, Call Establishment. Public Network Signalling SS7, SS7 Operations, SS7 Topology, SSP, STP, SCP, Database Types - CMSDB NP LIDB HLR VLR, Signalling Modes, Link Types, Further Redundancy, Linksets, SS7 addressing, Point Codes, Sub-System, Global Title Addressing and Translation, ANSI PCs, ITU-T PCs, SS7 Protocol Stack, MTP Level 1, MTP Level 2, Flow Control, FISU, LSSU, MSU, MSU SIF, MTP Level 3, SCCP, TCAP, TUP, Facility Format, Main Facilities, Flow Control Negotiation, Closed User Groups, Reverse Charging, Fast Select Facility, Throughput Class Negotiation, Call Barring, On-Line Facility Registration. BTUP, ISDN ISUP, Supplementary Services, ISUP Call - IAM, Progress/Answer/Suspend/ Resume/Release Messages, Intelligent Network (IN) Introduction, IN Evolution, IN Conceptual Model, IN Target Services & Service Features, Service Independent Building Blocks

ISDN training course description A comprehensive look at ISDN, as used in voice and data environments. What will you learn Recognise the issues and impacts of using dial up networks. Describe ISDN. Describe ISDN signalling in voice and data environments. Configure a Cisco router to use ISDN. ISDN training course details Who will benefit: Anyone working with ISDN. Prerequisites: Intro to data communications & networking Duration 2 days ISDN training course contents Introduction Dialup connectivity vs. leased lines vs. packet switched networks. ISDN offerings, services, benefits vs. modems. ISDN architectures Use of ISDN by routers, Dial up, top up, backup. Internet access, PCs and ISDN. BRI and PRI ISDN switches, B channels, D channel, ISDN functions and reference points, NT1, NT2, TE1, TE2, Terminal adapters, R,S,T,U interfaces, ISDN standards. PPP Encapsulation, PPP services, PAP and CHAP, Multilink PPP, BACP. ISDN and the seven layer model B channel layers versus D channel layers, the I standards, Q.921, Q.931. Configuration issues for ISDN E.164 addressing and IP addresses, ensuring only the correct traffic brings up the ISDN line. ISDN services Bearer services, teleservices, supplementary services, MSN, sub addressing, CLI…

UNIX Virtualization and High Availability course description This course covers administering UNIX enterprise-wide with an emphasis on virtualization and high availability. What will you learn Manage Virtual Machines. Manage containers. Manage HA clusters. Manage HA cluster storage. UNIX Virtualization and High Availability course details Who will benefit: Enterprise-level UNIX professional. UNIX professionals working with virtualization and/or High availability. Prerequisites: Linux network administration 2 (LPIC-2) Duration 5 days UNIX Virtualization and High Availability course contents VIRTUALIZATION Virtualization concepts and theory Terminology, Pros and Cons of virtualization, variations of Virtual Machine monitors, migration of physical to VMs, migration of VMs between host systems, cloud computing. Xen Xen architecture, networking and storage, Xen configuration, Xen utilities, troubleshooting Xen installations, XAPI, XenStore, Xen Boot Parameters, the xm utility. KVM KVM architecture, networking and storage, KVM configuration, KVM utilities, troubleshooting KVM installations. Other virtualization solutions OpenVZ and LXC, other virtualization technologies, virtualization provisioning tools. Libvirt and Related Tools libvirt architecture, networking and storage, basic technical knowledge of libvirt and virsh, oVirt. Cloud Management Tools Basic feature knowledge of OpenStack and CloudStack, awareness of Eucalyptus and OpenNebula. Containers Containers versus VMs, Docker, Kubernetes. Load balanced clusters of LVS/IPVS, VRRP, configuration of keepalived, configuration of ldirectord, backend server network configuration. HAProxy, configuration of HAProxy. Failover clusters Pacemaker architecture and components (CIB, CRMd, PEngine, LRMd, DC, STONITHd), Pacemaker cluster configuration, Resource classes (OCF, LSB, Systemd, Upstart, Service, STONITH, Nagios), Resource rules and constraints (location, order, colocation), Advanced resource features (templates, groups, clone resources, multi-state resources), Pacemaker management using pcs, Pacemaker management using crmsh, configuration and management of corosync in conjunction with Pacemaker, other cluster engines (OpenAIS, Heartbeat, CMAN). HIGH AVAILABILITY CLUSTER STORAGE DRBD/cLVM DRBD resources, states and replication modes, configuration of DRBD resources, networking, disks and devices, configuration of DRBD automatic recovery and error handling, management of DRBD using drbdadm. drbdsetup and drbdmeta, Integration of DRBD with Pacemaker, cLVM, integration of cLVM with Pacemaker. Clustered File Systems Principles of cluster file systems. Create, maintain and troubleshoot GFS2 file systems in a cluster, create, maintain and troubleshoot OCFS2 file systems in a cluster, Integration of GFS2 and OCFS2 with Pacemaker, the O2CB cluster stack, other commonly used clustered file systems.

Concise Cisco switches course description A hands on course covering the product specifics of Cisco switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. VLANs often take up a large part of the course. The course covers all interfaces but concentrates on using the command line interface. Delegates are, however, free to use the web based interface in all exercises. What will you learn Install Cisco switches. Use the command line interface and the web based interface to manage Cisco switches. Configure and troubleshoot Cisco switches. Perform software upgrades and maintain configurations using TFTP. Concise Cisco switches course details Who will benefit: Anyone working with Cisco switches. Particularly aimed at engineers and technicians supporting Cisco switches. Prerequisites: None. Duration 2 days Concise Cisco switches course content Ethernet review Single segment Ethernet, CSMA/CD, Broadcast domains, collision domains. Hubs, Extending the LAN. Hands on Hub based Ethernet. Cisco switches What are switches, frame forwarding and filtering, the forwarding database. Hands on Switched based Ethernet. Configuring Cisco switches Accessing the switch, installing the switch, The CLI, connecting PCs using the switch. Hands on Configuring Cisco switches. The command line interface User and privilege modes, online help, show, basic troubleshooting. The configuration editor, Global, major and sub commands, enable, secret and other passwords. Hands on Simple troubleshooting using the CLI. Port configuration Speed, duplex, security, trunking. Hands on Port trunking. Spanning Tree Protocol Spanning Tree, Loops, effect, root bridges, bridge port states, STP reconfiguration. RSTP and variants. Hands on STP. VLANS What are VLANs, configuring VLANs, access ports and trunks, 802.1Q, inter VLAN routing. Hands on Access ports, trunks, layer 3 switching. Housekeeping Configuration management, software management, password recovery. Hands on TFTP. Managing interconnection devices SNMP, RMON, RMON II. Troubleshooting LEDs, CDP, logging, Layer 1, layer 2, layer 3. Hands on Fixing things.

Linux virtualization and HA training course description The LPIC-3 certification is the culmination of LPI's multi -level professional certification program. LPIC-3 is designed for the enterprise-level Linux professional and represents the highest level of professional, distribution neutral Linux certification within the industry. LPIC-3 304 covers administering Linux enterprise-wide with an emphasis on virtualization and high availability. At SNT we have enhanced the contents of the course by covering containers. What will you learn Manage Virtual Machines. Manage containers. Manage HA clusters. Manage HA cluster storage. Linux virtualization and HA training course details Who will benefit: Linux professionals working with virtualization and/or High availability. Prerequisites: Linux network administration 2 (LPIC-2) Duration 5 days Linux virtualization and HA training course contents VIRTUALIZATION Virtualization concepts and theory Terminology, Pros and Cons of virtualization, variations of Virtual Machine monitors, migration of physical to VMs, migration of VMs between host systems, cloud computing. Xen Xen architecture, networking and storage, Xen configuration, Xen utilities, troubleshooting Xen installations, XAPI, XenStore, Xen Boot Parameters, the xm utility. KVM KVM architecture, networking and storage, KVM configuration, KVM utilities, troubleshooting KVM installations. Other virtualization solutions OpenVZ and LXC, other virtualization technologies, virtualization provisioning tools. Libvirt and Related Tools libvirt architecture, networking and storage, basic technical knowledge of libvirt and virsh, oVirt. Cloud Management Tools Basic feature knowledge of OpenStack and CloudStack, awareness of Eucalyptus and OpenNebula. Containers Containers versus VMs, Docker, Kubernetes. Load balanced clusters of LVS/IPVS, VRRP, configuration of keepalived, configuration of ldirectord, backend server network configuration. HAProxy, configuration of HAProxy. Failover clusters Pacemaker architecture and components (CIB, CRMd, PEngine, LRMd, DC, STONITHd), Pacemaker cluster configuration, Resource classes (OCF, LSB, Systemd, Upstart, Service, STONITH, Nagios), Resource rules and constraints (location, order, colocation), Advanced resource features (templates, groups, clone resources, multi-state resources), Pacemaker management using pcs, Pacemaker management using crmsh, configuration and management of corosync in conjunction with Pacemaker, other cluster engines (OpenAIS, Heartbeat, CMAN). HIGH AVAILABILITY CLUSTER STORAGE DRBD/cLVM DRBD resources, states and replication modes, configuration of DRBD resources, networking, disks and devices, configuration of DRBD automatic recovery and error handling, management of DRBD using drbdadm. drbdsetup and drbdmeta, Integration of DRBD with Pacemaker, cLVM, integration of cLVM with Pacemaker. Clustered File Systems Principles of cluster file systems. Create, maintain and troubleshoot GFS2 file systems in a cluster, create, maintain and troubleshoot OCFS2 file systems in a cluster, Integration of GFS2 and OCFS2 with Pacemaker, the O2CB cluster stack, other commonly used clustered file systems.

VoIP and IP Telephony training course description A concise overview course for management covering voice communications using IP networks. The course focuses on how VoIP works at a simplified level enabling delegates to recognise the key decisions to be made when implementing VoIP. What will you learn Describe the key buzzwords used in the VoIP arena. Explain how VoIP and IPT work (at a simplified level). Describe the issues of providing a converged architecture. Recognise the key decisions to be made when implementing VoIP VoIP and IP Telephony training course details Who will benefit: Anyone, although the course is particularly aimed at non-technical personnel needing some knowledge of VoIP. Prerequisites: Network fundamentals Duration 1 day VoIP and IP Telephony training course contents Introduction What is VoIP, brief review of IP, brief review of telephones, voice and signalling. VoIP issues Bandwidth, Delay, Jitter. Voice coding and compression, packetising voice, comparison of techniques, MOS.IP performance and QoS. The need for QoS, prioritising voice. Architectures Hard phones, soft phones, video phones, desktop, backbone, gateway, integrating analog phones and PCs, carriers, Softswitches. VoIP protocol stack RTP, RTCP. H.323 vs SIP, other signalling protocols. H.323 Architecture, Call setup, Gatekeepers. SIP Comparison with H.323, SIP proxy, proxy servers, redirect servers, location servers. MGCP and MegaCo Carrier networks, PSTN breakout, SS7 gateways, MGCP, Megaco. IP PBXs Integrating IP into 'normal' PBXs, IP PBXs, Asterisk. UM, other telephony applications.

VoIP training course description Convergence of voice and data is now a common place mainstream technology. Our Voice Over IP course investigates the characteristics of voice transmission and then studies the impact on IP networks. Practical sessions with soft phones, hard phones and gateways allow the students to see all aspects of VoIP. Network analysers are used to study packets on the wire. What will you learn Describe the issues of voice and data convergence. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate VoIP technologies. Design data networks, which will support voice. VoIP training course details Who will benefit: Anyone working in the field of networking or telecommunications. Prerequisites: TCP/IP foundation for engineers Intro to data communications & networking Duration 3 days VoIP training course contents What is VoIP Voice over IP, brief review of IP, brief review of telephones and voice. Configuring IP softphones What are softphones? Downloading, installing. Hands on Building the base IP network, a simple VoIP call with softphones, Internet telephony. Addressing E164, FQDN, IP addresses, URIs, DNS, SIP addressing, H.323 addressing. VoIP issues Bandwidth, Delay, Jitter, digitising voice, digitisation steps, coding, quality issues, MOS, voice compression, silence suppression, packetising voice, prioritising voice, jitter buffers. Hands on Simple packet analysis. Architectures Desktop, backbone, gateway, hard phones, PoE, integrating phones and PCs, carriers, Softswitches. Hands on Integrating Softphones, hard phones and analog phones. IP performance and QoS ITU delay recommendations, IP DSCP field, DiffServ, IP precedence, queuing strategies; FIFO, WFQ, custom, priority, RED, LLQ. VoIP protocol stack RTP, RTCP, mixers and translators, RSVP. Bandwidth, Erlang models, link layer overhead. Hands on Calculating VoIP bandwidth, analysing RTP packets. ITU Recommendation H.323 Architecture, protocols, terminals, Call setup, Gatekeepers, gateway discovery, H.323 registration with a gatekeeper. Hands on PC to PC using H.323. IETF - Session Initiation Protocol What is SIP? SIP protocol stack, SDP, Sip architecture, SIP messages, Initial SIP phone startup, SIP servers, proxy server, redirect server. Hands on PC to PC using SIP. Carrier networks Signalling systems, SS7, media gateways, Media gateway controllers, signalling gateways, MGCP, Megaco, SIGTRAN. Hands on PSTN interworking. Video over IP Video components, digital video, pictures and audio, video codecs, issues and solutions, video conferencing, multipoint video conferencing, video protocol stack. Appendix 1: Multicasting. Appendix 2: Voice/data integration without IP.