33829 OV courses

Are you wondering how retail business works? Or are you someone who is the retail business sector and would want to improve your skills and knowledge? Do you want to know the factors that could help in improving your business? Then this course will answer your concerns about the retail business. Description: To start a business is already an accomplishment since starting up one undergoes through a lot of processes. So the next thing you should do is to be able to have a sustainable business that will last for the next years. For this, you have to figure out how to make it become unique and be able to market it effectively. In this course, you will be able to be guided on the steps on how to succeed in your retail business. In this course, you will learn if the retail business is the right business for you and how you would be able to succeed. You will also learn the benefits of having your own business and learn how to make a business plan. You also have to assess the business you have if you can sustain it. Lastly, this course will set you up for a profession in a business administration condition where you will have the capacity to perform business-related exercises effectively. Who is the course for? Professionals, businessmen, and entrepreneurs who are in the retail business sector People who have an interest in retail business Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Retail Business Niches would be beneficial for the following careers: Brand Manager Business Development Group Account Director Marketing Manager Public Relations Officer Sales Specialist Strategist. Retail Business Niches Introduction To Retail Business 00:30:00 What Are The Benefits of Owning Your Own Business? 01:00:00 No Business Plan = FAILURE! 00:30:00 What Kind of Business Should Your Business Be? 00:30:00 Corporation 00:15:00 What Type of Business Should You Start? 00:15:00 What Type of Business Am I interested In? 00:30:00 Who Is, What Is, Where Is Your Market? 00:30:00 What CAN You Do? 00:15:00 Identify Your Competitors 00:15:00 Registrations Permits and Licensing 00:30:00 Location! Location! Location! 00:15:00 How To Market Your Business 00:30:00 Merchandising and Inventory 00:15:00 Common Mistakes for New Businesses 01:00:00 Time To Get Started! 00:15:00 Mock Exam Mock Exam-Retail Business Niches 00:20:00 Final Exam Final Exam-Retail Business Niches 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you someone who is aiming to become part of the executive management team? Do you want to learn how become an executive manager? Do you want to know what your next step to becoming on top of the team? If these are concerns, then this diploma will surely answer your questions! Description: The Diploma in Management is intended to build the business abilities and initiative capacities of directors who lead key divisions of their organizations and try to be among top authority in their associations. This course will teach you the essentials of management to make you a skilled member or leader in management. It outlines a strategy to get used to, consolidating addresses, gathering discourse, contextual investigation, pretending, grounds organizing openings and a methodology re-enactment to give real life situations and knowledge that will give you chances to apply what you learned. Furthermore, this diploma course will help you improve your leadership capacities by helping you to think faster and all the more inventively about current focused techniques and arrangements. You will also develop comprehension of authoritative elements to enhance the outline and usage of new activities and stay away from dangerous arguments. To be able to put your insight and abilities under serious scrutiny in a custom system recreation that consolidates program content, manageability issues, and cooperation. Lastly, this course is intended for you to learn and give the students an opportunity to investigate issues on business and social limits and engage in social exercises that will be helpful to become an effective executive. Who is the course for? Professionals or employees aiming to become part of the executive board in their companies Businessmen and anyone who wants to learn about executive management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Management is a useful qualification to possess, and will be very helpful to have especially for these careers: Businessmen Business Analyst and Strategist Business Consultant Business Development Specialist Business Reporter Business Statistician Economist Sales Specialist Supervisors And much more! Fundamentals of Management Management 00:30:00 Definition of Management 00:30:00 Characteristics of Management 00:30:00 Management Functions/Process of Management 00:30:00 Nature of Management 00:30:00 Levels of Management 00:30:00 Characteristics of Professional Managers 00:30:00 Principles of Management 00:30:00 Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Mock Exam Mock Exam- Diploma in Management 00:20:00 Final Exam Final Exam- Diploma in Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you love modern and classy designs? Have you ever dreamt of becoming a home interior designer? Do you love creating and modifying decorations in your home interior? Then this course, Certificate in Interior Design (Home) is for you! Description: Professional Building Designer, or Home Designer, specialises in designing light-frame buildings such as single- or multi-family homes. In some cases, as state regulations permit, they may also design other light-frame commercial buildings, agricultural buildings, or even decorative facades for larger buildings. Having a general knowledge of all aspects of the building trade, a Professional Building Designer can act as an agent to help the homeowner through the building or renovation process. Learn about the education and preparation needed to become a home designer in this course. Your portfolio and plan ideas that are useful in this course will be a help in finishing various tasks to bit by bit develop your designing abilities and learning. You'll be covering the basics from drawing, calculated, research to business capacities then you'll be able to organise your insight into materials and methods for working economically. When you get to the end, you will have a broad arrangement of work that you can gladly present to your potential clients and customers. Who is the course for? Professionals who have an experience in Interior Designing Beginners who have an interest in learning how to have a home interior designing career Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an educational background and experience in designing is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Certificate in Interior Design (Home) course will be very beneficial and helpful to design companies, professionals, and beginners who have an interest in interior designing. Certificate in Interior Design (Home) Define a Theme: Contemporary, Cottage, Eclectic, Southwest 01:00:00 Budget Design for Your Living Room, Den or Family Room 01:00:00 Budget Ideas for Kitchen Design 01:00:00 Budget Bedroom Makeover 01:00:00 Closet Cleanups 01:00:00 Need a Home Office? 00:30:00 Camouflage with Paint! 01:00:00 Faux Finishes Are Hot - Bare Walls Are Not! 00:30:00 Window Treatments 01:00:00 Making the Most of Molding 00:30:00 Fabulous Furniture Finds 00:30:00 Decorate With Wallpaper 01:00:00 Freehand or Stencil A Mural Makes the Wall! 01:00:00 Accessorize - Funky Can Be Fun! 01:00:00 Have Some Fun with Fabric! 01:00:00 Mock Exam Mock Exam- Certificate in Interior Design (Home) 00:20:00 Final Exam Final Exam- Certificate in Interior Design (Home) 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00 Recommended Reading: Certificate in Interior Design (Home) Recommended Reading: Certificate in Interior Design (Home) 00:00:00

Are you Passionate about writing ? Do you want to become an expert content writer?Do you want to learn how to write for your audience? Do you want to learn how to maintain your content?If you are committed to become an efficient content writer, this is where you begin. Description: Nobody can disregard the significance of quality content, yet the headway in innovation and web quality content has increased more significance. Quality content attracts audiences itself consequently in light of the fact that audience is continually searching for the substance that interests them. In the event that the content is unique, stylish, interesting and in the meantime instructive at that point, individuals won't just value the content of the author yet will dependably sit tight for the writer to compose greater quality content. It is critical to investigate the audience to compose a quality record. Knowing the audience helps the author in controlling the substance as indicated by the requirements of the gathering of people. It‟s not about delivering quality just once, but rather you need to keep up quality each time you compose. In this course, we provide you with the tips to compose quality substance and mistakes that you need to avoid if you want to produce a quality manuscript. Additionally, we have talked about how essential is to re-examine your content and edit it before submitting. Also, we have given a few hints in the event that you need to compose your first content and ensure that when you write its a quality content.  Who is the course for? Individuals who want to become bloggers and earn money Individuals who want to make a career in content writing Freshers Internet Marketers freelancers Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Content Writing is a useful qualification to possess and would be beneficial for the following careers:. Social media manager Technical writer Web copywriter Web designer Web developer Web publisher Webmaster Advertising designer Marketing designer public relations manager Assistant web designer. Advanced Diploma in Content Writing Why Choose Content Writing? 00:15:00 Skills Required For Writing Quality Content 01:00:00 The Keys to Understanding Your Audience 01:00:00 How to Create Connection with Your Readers 00:30:00 Writing for Web 01:00:00 Intelligent Creation of Micro-Content 01:00:00 The Tricks of Email Marketing 01:00:00 Mistakes to Avoid while Writing Articles 00:30:00 Revision: Sharpening purpose and Details 00:15:00 Proofreading and Editing 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam-Advanced Diploma in Content Writing 00:20:00 Final Exam Final Exam-Advanced Diploma in Content Writing 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Physiotherapy is used for the betterment of health and wellness related issues. People mostly undergo this kind of therapy after suffering from some kind of physical injury or procedure, like surgery. That is why there is a dire need for people with the right set of skills in this field in order to support the patients that require physiotherapy. This Physiotherapy Training Course could be the starting point for that if you want to learn more about physiotherapy. Physiotherapy can sometimes prove to be confusing as to what is its purpose, but in order to help you get a proper understanding of the subject the course starts with an explanation on physiotherapy and what physiotherapists actually do. Following that you look into the treatment procedure through assessment and diagnosis. You can also expect to learn about musculoskeletal therapy, alternative therapy techniques - like massage or exercise, and treatments for motor neuron diseases (MND). This is a very basic course designed to intrigue you about physiotherapy, and if you should be curious about physiotherapy - whether for professional reasons or personal, consider getting this course immediately. Please note that this physiotherapy course does not entitle you to join the HCPC register or recognised physiotherapist. This course will not make you a physiotherapist but you will come across all the basic guidelines of physiotherapy to boost and shine your knowledge in this particular field. Who is the course for? People who want to learn more about physiotherapy to help loved ones at home People who want to pursue a career in physiotherapy and train as a professional Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Physiotherapy Training Course is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Rehabilitation Assistant Physiotherapy Technician Athletic Therapists Residential Care Worker Fitness Promoter Physiotherapy Training What is Physiotherapy? 00:30:00 What do Physiotherapists do? 01:00:00 History of Physiotherapy 00:15:00 Skeletal Muscle Structure 00:15:00 Neuromuscular System 00:15:00 Injury Prevention 00:15:00 What is Sports Physiotherapy? 00:15:00 Osteoporosis 00:15:00 Back Pain & Critical Care 00:15:00 Aquatherapy & Hydrotherapy 00:15:00 Different Therapy Techniques 01:00:00 Treatment Method 01:00:00 Physiotherapy For MND Patient 01:00:00 Musculoskeletal Physiotherapy (MSK) 01:00:00 TENS Machines 00:30:00 What is Therapeutic Ultrasound? 00:15:00 Becoming a Physiotherapist 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Physiotherapy Training Course 00:20:00 Final Exam Final Exam- Physiotherapy Training Course 00:20:00

 Supervising others is a skill that has undergone a change in the information age and globalisation. Increase your skills, knowledge and information of professional supervision with this course! Description: Supervising others is considered to be one of the toughest occupations. Between dealing with your own time and activities, helping your colleagues take care of issues and finish assignments, and helping different managers, your day can fill up before you know it. This course will enable managers to end up being more productive. They will likewise turn out to be more capable of assigning, managing time, setting goals and desires (for themselves as well as other people), provide feedback, resolve conflicts, and regulate discipline. Who is this course for? New supervisors or anyone who is interested in a supervisory position. Team leaders. Part time supervisors. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Professional Supervisor Training Course will be very beneficial and helpful, especially to the following professionals: Supervisor at different workplaces. Counselor. Social Worker. Teacher. Instructor. Human Resources. Management. Supervisor Module One - Getting Started 01:00:00 Module Two - Setting Expectations 01:00:00 Module Three - Setting Goals 00:30:00 Module Four - Assigning Work 01:00:00 Module Five - Degrees of Delegation 01:00:00 Module Six - Implementing Delegation 00:30:00 Module Seven - Providing Feedback 00:30:00 Module Eight - Managing Your Time 00:30:00 Module Nine - Resolving Conflict 00:30:00 Module Ten - Tips for Special Situations 00:30:00 Module Eleven - A Survival Guide for the New Supervisor 00:30:00 Module Twelve - Wrapping Up 00:30:00 Supervisor Skills Making the Transition 00:15:00 Key Behaviors and Attitudes 00:15:00 Setting Goals as Supervisor 00:15:00 Planning for Success 01:00:00 Active Listening Techniques 00:15:00 Communication Skills 00:30:00 Giving Feedback 00:30:00 Giving Instructions 00:15:00 Orders, Requests, and Suggestions 00:15:00 Managing Conflict 00:15:00 Managing Challenging Situations 00:30:00 Activities Professional Supervisor Training Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Professional Supervisor Training Course 00:20:00 Final Exam Final Exam- Professional Supervisor Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to bring out the artist in you? Are you interested in Makeup? Then this is the course you do not want to miss out on. Description: Whether you want to work for a beauty company as a makeup artist or start your own business, doing a makeup course will help to get your new career off to a good start. Whilst you may already be great at applying makeup, there's not a limit to how much you can learn. There is always a technique which might enhance your skills as a makeup artist. This course will kickstart your career into the beauty industry. If you are looking for a way to differentiate yourself from others applying for beauty roles, having done professional makeup and beauty tips course will work in your favour. This course is compiled of different units, all designed to increase your knowledge as a makeup artist. For all professional makeup artists there are always ways to improve skills and this course will greatly help you achieve that. Who is the course for? Anyone who are interested in a career as a makeup artist Artists who are always looking to improve on their makeup and beauty skills Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Makeup and Beauty Tips course will be very beneficial if you are looking for a career in the beauty industry. Prospective paths can be: Fashion Designer Makeup artist Diet consultant Beauty Editor Food and Nutrition Management Public Health Nutrition Any job related to the beauty Industry. Cosmetics & Makeup What is a Cosmetic? 00:15:00 Cosmetics - From Tradition to Modernity 00:15:00 Makeup Basics I 01:00:00 Makeup Basics II 01:00:00 Makeup Basics III 01:00:00 Makeup Basics IV 01:00:00 Makeup Basics V 01:00:00 Applying Makeup Makeup Supplies 00:30:00 Makeup Application Women/Girls 00:30:00 Makeup Application Guys 00:30:00 Cleansing & Hairstyles 00:15:00 Professional Makeup and Beauty Tips Body Products Basics 01:00:00 Be Educated On Toxins And Detoxing 01:00:00 Using Bath Products 01:00:00 Sunless Tanning 01:00:00 Body Makeup 01:00:00 The Latest In Support Garments 01:00:00 How Looking Great Makes You Feel Great 00:30:00 Wrapping Up 00:30:00 Mock Exam Mock Exam- Professional Makeup and Beauty Tips 00:20:00 Final Exam Final Exam- Professional Makeup and Beauty Tips 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: We have all become used to Microsoft Word in order to publish written work, however recently PDF formats have taken over for such material. Now you can learn how to create your own PDF files with the help of this Level 3 Diploma in Adobe Acrobat 8 Pro course. This is a start out course and as such you do not require any previous experience of Adobe Acrobat. The course will help you get started with Acrobat 8, discover different ways to create PDF files, utilize Acrobat's editing tools and learn the fundaments of the program's advanced features. So keep up with times of this course. Learning Outcomes: Opening Adobe Acrobat 8 Creating a PDF file Working with your PDF file Receiving help in Adobe Acrobat Means to create a PDF file Explore in your PDF file Applying Acrobat's tools Transferring text Window tools Working with PDF pages Modifying your file Linking files Connecting files Creating forms Applying collections Sending a file for review Forwarding a file for rechecking Rechecking the file Displaying comments Safeguarding your file Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 3 Diploma in Adobe Acrobat 8 Pro is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 3 Diploma in Adobe Acrobat 8 Pro is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Starting Out 00:15:00 Opening Adobe Acrobat 00:30:00 Understanding the Interface 00:15:00 Navigating Through Your PDF File 00:30:00 Getting Help in Acrobat 8 00:30:00 Working With PDF Files 00:30:00 Working with a PDF File 01:00:00 Ways to Create a PDF File 00:30:00 Creating a PDF Package 01:00:00 Using Acrobat's Tools 00:30:00 Moving Text 00:15:00 Window Tools 01:00:00 Working With PDF Pages 00:30:00 Polishing Your File 01:00:00 Linking Files 01:00:00 Creating Forms 01:00:00 Using Collections 00:30:00 Sending a File for Review 01:00:00 Reviewing the File 00:30:00 Viewing and Sending Comments 00:30:00 Protecting Your File 01:00:00 Adobe Reader 01:00:00 Internet Explorer 00:15:00 Using PDF Files with Microsoft Office 00:30:00 Mock Exam Mock Exam- Level 3 Diploma in Adobe Acrobat 8 Pro 00:20:00 Final Exam Final Exam- Level 3 Diploma in Adobe Acrobat 8 Pro 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Understand adult psychology and know how to deal with them in the Psychology of Old Age Certificate course. Throughout the course, you will understand adult psychology and explore whether the career in 'caring' or 'psychology' is for you or not. You will learn about 'Alzheimer's disease' and 'dementia' and also understand the difference between these two diseases. The course shows you how common people stereotype the older people and how it affects them. You will also learn about 'developmental psychology', and substance abuse in older people. Lastly, the course teaches you how to improve health and wellbeing of old people. Here, you will learn the effects of exercising, eating healthy in older age, caring for old people and more. Who is the course for? Anyone who wants to learn about 'old age' psychology Anyone who is interested in various topics related to psychology Anyone who is planning their career in psychology Anyone who is looking after the elderly and would like to learn theories of 'old age' Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. About Your Course About your tutor FREE 00:02:00 About your course 00:03:00 Introduction to Psychology of Older Age What is 'Developmental Psychology'? 00:05:00 What is 'Gerontology'? 00:09:00 What we consider as 'old age' 00:09:00 What is 'ageing' and how it happens 00:08:00 Psychology of Older Age Common stereotypes of older people 00:08:00 How stereotyping affects older people 00:08:00 Life stages and Theories 00:11:00 What do we look forward to in our older age? 00:06:00 Mental Health and Old Age Memory-related issues 00:12:00 Learning disabilities 00:08:00 Alzheimer's disease and Dementia 00:09:00 Chronic illness and Disabilities 00:08:00 Substance abuse (addictions) 00:06:00 The Quality of Life What is 'Quality of Life'? 00:05:00 Loneliness factors in the elderly population 00:07:00 Coping with grief and bereavement 00:07:00 'Mild' and 'severe' depression 00:07:00 Fear of dying ('death anxiety') 00:09:00 Improving Health and Wellbeing The effects of exercising 00:09:00 Is it worth eating 'healthy' in older age? 00:09:00 What else affects 'health' and 'wellbeing'? 00:08:00 Caring for older people 00:06:00 Thank You & Good Bye! 00:02:00 Mock Exam Mock Exam - Psychology of Old Age Certificate 00:20:00 Final Exam Final Exam - Psychology of Old Age Certificate Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00