If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.
Gain a comprehensive understanding of end-of-life care principles and effective communication strategies with the Level 2 Award in End of Life Care (RQF). Ideal for healthcare professionals, caregivers, and individuals seeking to enhance their skills in providing compassionate care.
NPORS Excavator as a Crane (N100)
NPORS Slinger / Signaller (N402)
NPORS Telescopic Handler (N010)
NPORS MEWP Scissor Lift (N109)
NPORS Marine Knuckle Boom Crane (N014)
NPORS Crane / Lift Supervisor (N405)
What you Will Learn Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change Mind-set Tool-set Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan Summary Course summary and next steps Applying what you have learned