24826 OV courses delivered On Demand

MAKING YOUR SALES PITCH To persuade a prospective client to make a purchase, you need to make a convincing sales pitch. Your success will depend on your ability to understand your customer's needs, communicate your message and appear confident at all times. This course will teach you how to put together a compelling pitch that will help you build a strong rapport with a prospect and close the deal. It takes you step-by-step through the planning process so you can feel confident when making a pitch. You Will Learn: Why it's normal to feel anxious prior to making a sales pitch and the five steps you should take to ensure you are well-prepared How to speak and stand in a way that conveys quiet confidence and authority What to do if you make a mistake during your sales pitch The five most common mistakes people make when giving a sales pitch and how to overcome them Why it is important to get feedback on your pitch and why it's a good idea to watch other people make sales pitches Benefits of Taking This Course: This course will help you make convincing sales pitches that will give you a better chance of closing a deal This course will teach you what makes for a weak and strong sales pitch, and will therefore enable you to give meaningful feedback to colleagues who ask for your opinion on their selling skills This course will improve your public speaking abilities, which in turn will improve your confidence and make you a more persuasive sales person This course will teach you a number of transferable communication skills, which will be useful in both your professional and personal life

GDPR The GDPR, or General Data Protection Regulation, is a significant piece of EU and worldwide law. This guideline ensures the individual information of EU residents, illustrating the manners in which that organizations are mindful to store, secure and measure it. The objective of this course is to give you a profound comprehension of the actual enactment, just as how it might apply to any business that you work in. Albeit the GDPR is executed authoritatively in the EU, it is really a regarded guideline everywhere on the world. Also, any global business that manages the information of EU residents is as yet expected to hold fast to these guidelines. In this course, you will find out pretty much every one of the important definitions inside the GDPR just as how to appropriately conform to it. You Will Learn: About what the GDPR is and how it applies to individuals and entrepreneurs across the European Union and the world. About when the GDPR was presented and carried out, just as what it plans to secure. The seven primary standards of the GDPR. About what every standard oversees and how it is checked by law and guideline. About the dangers, fines and punishments for resistance of the GDPR. Advantages of Taking This Course: You will comprehend the significance of the GDPR as it identifies with business led in the EU or with connection to EU customers. You will actually want to demonstrate your comprehension of the GDPR on a CV and show potential managers that you comprehend this significant piece of guideline. Comprehend what information is and the various sorts of information administered by the GDPR See how you and your working environment are considered responsible lawfully for maintaining the GDPR. Comprehend the fines identifying with the GDPR and the advantages of sticking carefully to these guidelines.

Fires and Explosions in the Workplace Certification Consistently, many individuals in the UK are harmed by flames and blasts at work. These wounds are not limited to characteristically "hazardous" enterprises - fires and blasts can happen in practically any work environment. Besides, most of these occurrences are preventable. In this course, you will find out about the UK enactment that supports best practice with respect to forestalling fires and blasts at work, and the useful advances you can take to guarantee a protected work space. You Will Learn: Why fire wellbeing and the danger of blasts ought to be of worry to all entrepreneurs, paying little mind to industry or kind of business The five stages bosses should take to distinguish and oversee fire and blast related dangers in the work environment The primary concerns of the Dangerous Substances and Explosive Atmosphere Regulations 2002 (DSEAR) and how you can utilize a various leveled way to deal with forestall flames and blasts How the Health and Safety (First-Aid) Regulations 1981 and other enactment can assist you with setting up a crisis Why ignitable residue is risky and how to store it securely Advantages of Taking This Course: In the event that you are a business, this course will help you meet your commitments under wellbeing and security law. In the event that you are answerable for doing chance evaluations at work, this course will help you lead a careful examination and feature potential dangers that may cause fires and blasts. On the off chance that you are a worker, this course will help you protect yourself as well as other people when working with, or in nearness to, flammable materials. This course will help you set up an arrangement that diagrams what to do in case of a fire or blast at work.

Inappropriate behavior Awareness Certification A new investigation of UK work environments tracked down that more than half of all ladies have been explicitly annoyed sooner or later in their vocations. Numbers like these paint an undesirable picture of work environments the nation over. Inappropriate behavior at work can prompt a few adverse results, including low profitability, loss of interest in work and surprisingly the advancement of gloom and uneasiness. Understanding your part as a representative in forestalling lewd behavior at work consistently prompts better workplaces. This course gives you significant data about forestalling inappropriate behavior at work, zeroing in on the job of the worker. It starts by furnishing you with a couple of significant definitions. It at that point proceeds onward to discuss the practices showed by the individuals who are deceiving others, just as those of casualties. Then, explicit procedures for counteraction are given. At last, we look at the job of the business and the worker in dynamic avoidance. You Will Learn:- Precisely what inappropriate behavior is The pertinent bits of enactment identifying with badgering in the UK Instructions to perceive inappropriate behavior when you see it The rights, jobs and obligations of managers in lewd behavior anticipation The rights, jobs and obligations of workers in lewd behavior counteraction Explicit procedures you can use to forestall badgering at work Advantages of Taking This Course Getting familiar with lewd behavior in the work environment Understanding the effect of inappropriate behavior on the person in question, just as the remainder of the work environment Figuring out how to recognize lewd behavior at work, regardless of whether you are a spectator or a casualty Acquiring functional tips you can use to decrease the danger of inappropriate behavior happening at your work environment Seeing more about your own job in counteraction, just as the job your boss plays

Introduction: Every year, 25 people die while working in confined spaces in the UK. The majority of victims work in the construction industry. Many of these deaths are preventable. Understanding the unique risks of carrying out work in these environments and insisting on safer working practices is essential to upholding worker health and safety. This course provides a comprehensive overview of the risks associated with working in confined spaces, the obligations of employers and employees under the law and the practical measures that will reduce the risk of injury and death.   What You Will Learn: The criteria that governs what constitutes a “confined space” and why it is important to understand this definition. The hazards that make working in a confined space dangerous, including excessive heat, fumes and low levels of oxygen. Why it is essential to undertake a risk assessment prior to commencing work in confined spaces and the steps you should take when evaluating potential hazards. Best practices for working in confined spaces, including how to ensure adequate lighting, ventilation and systems of communication. Benefits Of Taking This Course: If you employ people who work in confined spaces, this course will help you appreciate and meet your responsibilities under the law. If you are responsible for carrying out health and safety assessments at work, this course will help you take into account the key hazards that could affect employees working in confined spaces. If you work in confined spaces, this course will teach you how to minimise your risk of injury at work. If you are interested in occupational health and safety, particularly in the construction industry and similar fields of work, this course will provide you with essential information on one of the most significant safety hazards in the workplace.

Child Protection in Sport Certification Across the UK, almost 87% of all youngsters have played in any event one game over the most recent a year. This gives the individuals who work and volunteer in the brandishing business a great deal of contact and connection with youngsters. Because of this all-encompassing contact and their situation as a position or dependable figure, these people have certain youngster insurance obligations. Monitoring how to protect kids when occupied with sports, both from threats at home and dangers from different kids, is a critical piece of satisfying these obligations. This course expounds in regards to kid security in sport. We start by giving you a prologue to the point, remembering a conversation for the various advantages seen by youngsters who are occupied with sport. Then, we talk about the one of a kind dangers that face kids today, including radicalisation. The course additionally discusses the indications of youngster misuse, so you can watch out for the kids in your consideration. At last, we talk about the regulatory advances that all associations ought to require to protect youngsters. You Will Learn: What steps the grown-ups in a youngster's life can take to guard the kid Which gatherings are generally helpless against misuse, radicalisation and harassing What the revealing cycle is The significance of taking help preparing What bits of administrative direction you should know Advantages of Taking This Course: Seeing more about how to protect the youngsters in your consideration from misuse and mischief Figuring out how to make an environment of acknowledgment and comprehension Seeing more about the cutting edge hazards looked by kids Feeling sure about how to react if a youngster trusts in you about misuse or tormenting Learning the significance of observing high youngster security wellbeing guidelines, regardless of whether it isn't needed for your association

Assessing Mental Capacity The Mental Capacity Act 2005 was formulated with a view to providing clear guidelines regarding assessing the mental capacity of an individual. Lack of mental capacity can lead to loss of freedom, and others may make decisions for you. This is often a transitional point in the life of any individual. This makes it all the more important that mental capacity must be evaluated using the correct techniques and methods. It's important to assess an individual's mental capacity correctly, and the conclusion should not be based on the individual's age, appearance or disabilities, if any. What You Will Learn in This Course: Why there are concerns regarding assessing mental capacity The relationship between mental capacity and decision-making An overview of the Mental Capacity Act (MCA) and how it underlies the principles of mental capacity assessment The two-stage assessment test and the five principles of the MCA Who can assess an individual's mental capacity How mental capacity is time and item specific, and how it can fluctuate The Benefits of Taking This Course: You will be able to appreciate the relevance of the MCA in mental capacity assessment You will learn how to avoid the common pitfalls, such as presumptions or prejudice when assessing mental capacity You will be able to make a much fairer, more reliable and unbiased assessment of mental capacity You will learn to differentiate between unwise decisions and lack of mental capacity and give the individual the benefit of the doubt The outcome of a mental capacity assessment can change the course of an individual's life by depriving them of their freedom. Therefore, it's extremely important that the assessment process is reliable and as accurate as possible.

Introduction Secretaries are an integral part of any team. What once started as a simple role of keeping secrets and relaying messages has over time progressed into a career in and of itself. Secretaries are the ones who are responsible for keeping the team organised, informed and working towards the set goals determined by upper management. But there is definitely far more to this simple role than meets the eye. People who take the time to understand what it means to be an effective secretary often benefit from a deeper understanding about the job, develop a better sense of professionalism, and get to perfect their office skills, among many other benefits. Being a secretary is more than paperwork, it comes with many responsibilities and opportunities for growing professionals. This course will give you all the information you need to become an effective secretary.   What You Will Learn: About the different types of secretaries and related professions About the role of an effective secretary and their responsibilities About the certifications, qualities and skills needed to become and effective secretary About the various challenges and perks of working as a secretary for both men and women The Benefits of Taking This Course: Understand how to develop your skills which will help in various office settings Understand how different industries use secretaries with different skill sets Gain knowledge that can help you become an integral part of any office team Gain a deeper understanding of business, business protocols and the day to day business interactions with clients Course Modules: Module 01: Types of Secretarial Positions Module 02: The Role and Responsibilities of a Secretary Module 03: Certifications, Skills and Qualities of an Effective Secretary Module 04: The perks and Challenges of Working in a Secretarial Position

Prologue to RIDDOR Certification Detailing mishaps, wounds and word related sickness in the working environment permits associations and specialists to figure out how to recognize and deal with hazards. Reports can advise future strategy at both a nearby and public level. In the UK, the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) declares how and when individuals should report indicated "reportable cases" to the Health and Safety Executive (HSE) and nearby government specialists. This course gives an outline of RIDDOR from both a hypothetical and down to earth point of view. You Will Learn What RIDDOR is, its degree and the overall standards that decide if an occurrence is reportable. The sorts of wounds you should report under RIDDOR including consumes, removals and "more than seven-day" wounds The word related sicknesses and threats you should report, including carpal passage condition, RSI and "close misses" Who should make a RIDDOR report, how to document a report and the time period in which you should present the report Advantages of Taking This Course On the off chance that you are a business, you will profit by obtaining a foundation information on RIDDOR on the grounds that it covers all organizations and work exercises On the off chance that you are liable for wellbeing and security related issue at work, realizing the central issues contained inside RIDDOR will give you the certainty to decide whether an occurrence is reportable On the off chance that you are keen on word related wellbeing, this course will give you a helpful understanding into how UK specialists research mishaps, wounds and close misses in the working environment This course will help you complete ideal, valuable reports if a reportable occurrence happens in your working environment

PPE Awareness Certification Personal Protective Equipment (PPE) protects workers in many fields from injury and disease. However, the decision to use PPE should not be undertaken lightly and should be used only as a last resort when other risk reduction measures do not work. In this course, you will learn how and when it is appropriate to use PPE, what you need to bear in mind when choosing it and how to get the most from your equipment. The course also addresses employers' and employees' duties under health and safety laws.   What You Will Learn The main types of PPE available, how it protects people from harm and the legislation governing its use and selection How to choose the correct type of PPE for your workers, taking into account their circumstances, job type and individual needs How to store and maintain PPE, why it should be tested on a regular basis and when it should be inspected Why a good training program will improve compliance with PPE policies in the workplace, barriers to training and the components of a successful training session Benefits of Taking This Course If you are an employer, you will benefit from understanding your obligations under the law with regards to the provision and use of PPE If you are a worker who uses PPE, this course will further your understanding of why PPE is used, the different types of PPE available and why it should be used only as a last resort If you are responsible for the storage of PPE, this course will help you keep it in good working order If you are responsible for conducting risk assessments at work, you will benefit from this overview of the role of PPE and when it should be used