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In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In the vast expanse of organizational chaos, where files morph into forests and documents roam like wild beasts, there emerges a hero - the Document Control Specialist. Welcome to the Level 3 Certificate in Document Control Specialist, where order reigns supreme and chaos is but a distant memory. Prepare to embark on a journey with Level 3 Certificate in Document Control Specialist course that will transform you into the guardian of order, the sentinel of structure, and the maestro of meticulousness. Step into a world where every document tells a story, and every version carries the weight of history. Through eight meticulously crafted modules, as part of the Level 3 Certificate in Document Control Specialist, we unravel the mysteries of Document Control, from its foundational principles to the intricate strategies that govern its domain. From the lifecycle of documents to the nuances of quality assurance, this Document Control Specialist course is your compass in the tumultuous sea of information management. Become adept at navigating the labyrinthine landscape of project documentation, and master the art of electronic document management systems with ease. With each module of our course, you'll hone your skills, sharpen your instincts, and emerge as a virtuoso in the orchestration of order. So, if you possess a keen eye for detail, a passion for precision, and a penchant for perfection, then join us on this transformative journey with our Document Control Specialist course. With the Level 3 Certificate in Document Control Specialist, you're not just controlling documents - you're sculpting the very fabric of organizational excellence. Learning Outcomes: Understand the principles and elements of Document Control. Navigate the Document Control lifecycle with finesse. Implement effective Document Control strategies and instruments. Manage document quality and ensure adherence to standards. Oversee project document control processes. Master electronic document management systems and soft copy documentation. Level 3 Certificate in Document Control Specialist Module 01: Introduction to Document Control Module 02: Principles of Document Control and Elements of Document Control Environment Module 03: Document Control Lifecycle Module 04: Document Control Strategies and Instruments Module 05: Document Management Module 06: Quality Assurance and Controlling Quality of Documents Module 07: Project Document Control Module 08: Electronic Document Management Systems and Soft Copy Documentation Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Document Control Specialist course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Document Control Specialist course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Level 3 Certificate in Document Control Specialist course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Document Control Specialist Who is this course for? Document Control Specialists Records Managers Compliance Officers Quality Assurance Managers Project Managers Administrative Assistants Requirements Level 3 Certificate in Document Control Specialist To enrol in this Level 3 Certificate in Document Control Specialist course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Document Control Specialist Career Paths: Document Control Specialist: £25,000 - £40,000 Records Manager: £30,000 - £45,000 Compliance Officer: £25,000 - £45,000 Quality Assurance Manager: £35,000 - £60,000 Project Manager: £30,000 - £70,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Step into the heart of education as you embark on a transformative journey with our Level 3 Certificate in Teaching Assistant. Imagine yourself as the guiding light in a classroom, shaping minds, nurturing potential, and igniting a love for learning. This teaching assistant course isn't just about theories and principles; it's a beacon of empowerment for aspiring teaching assistants. Dive deep into modules crafted to hone your skills, empower your practice, and equip you with the tools to thrive in the dynamic world of education. From understanding school policies to fostering inclusive learning environments, each module is a stepping stone towards becoming an invaluable asset in any educational setting. Prepare to embark on a rewarding career where every day brings new opportunities to make a difference in the lives of students. Join us on this extraordinary journey and unleash your potential as a Teaching Assistant. Level 3 Certificate in Teaching Assistant Learning Outcomes: Gain a comprehensive understanding of the role and responsibilities of a Teaching Assistant. Develop professional skills to support students' learning and development effectively as a Teaching Assistant. Learn to navigate school policies and procedures to enhance classroom dynamics. Explore strategies for creating inclusive learning environments conducive to student success. Master the implementation of ICT, literacy, and numeracy development processes. Understand child development principles and effectively support students with Special Educational Needs (SEN), a fundamental duty of a Teaching Assistant. Level 3 Certificate in Teaching Assistant Module 01: Teaching Assistant Overview Module 02: Professional Developments for a TA Module 03: Working with the School and its Policies Module 04: Discussion on Curriculum, Assessment and Monitoring Module 05: Providing the Best Learning Environment Module 06: Learn to Implement ICT, Literacy and Numeracy Development Process as a TA Module 07: Child Development and the SEN Support Module 08: Understanding Behaviour & Relationships as a TA Module 09: Experienced TAs Maintain Strong Communications with The Students Module 10: Career Prospects for TA in the UK Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Teaching Assistant course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Teaching Assistant course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Teaching Assistant course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Teaching Assistant The Level 3 Certificate in Teaching Assistant is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of teaching assistant, like - Aspiring Teaching Assistants Individuals passionate about supporting student learning Graduates seeking roles in education Career changers interested in the field of education Parents or caregivers interested in educational support roles Requirements Level 3 Certificate in Teaching Assistant To enrol in this Level 3 Certificate in Teaching Assistant course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Teaching Assistant Welcome to a realm of boundless opportunities! Explore diverse career paths after completing this Level 3 Certificate in Teaching Assistant course. Embrace the journey ahead in Teaching Assistant. Teaching Assistant Learning Support Assistant Special Educational Needs (SEN) Assistant Classroom Assistant Behaviour Support Assistant Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Buckle up and prepare for takeoff on an exhilarating journey into the dynamic world of Airport Management. Imagine yourself at the helm of bustling terminals, orchestrating seamless operations, and ensuring the smooth flow of passengers and cargo. Welcome aboard our Level 3 Certificate course, where every module propels you closer to mastering the art of managing one of the busiest hubs of modern civilization. Step into the cockpit of knowledge as you navigate through the intricacies of Airport Management. From mastering the nuances of customer service to overseeing passenger terminal operations, each module of this Level 3 Certificate in Airport Management is a beacon guiding you towards excellence in airport administration. Explore the inner workings of airport components, decipher the secrets of airline scheduling, and delve into the complexities of cargo and security management with our Level 3 Certificate in Airport Management. With a focus on sustainability, innovation, and growth, this Level 3 Certificate in Airport Management course equips you with the tools and insights needed to soar to new heights in the aviation industry. Prepare to embark on a thrilling adventure where every challenge is an opportunity to shine. Join us on this voyage of discovery with our Level 3 Certificate in Airport Management, and let your passion for aviation propel you towards a rewarding career in Airport Management. Learning Outcomes: Gain a comprehensive understanding of Airport Management principles and practices. Develop proficiency in providing exceptional customer service within airport environments. Master the intricacies of passenger terminal and cargo management. Acquire knowledge of aviation noise control and weather management techniques. Explore strategies for sustainable airport operations and security management. Foster innovation and drive growth in airport management practices. Level 3 Certificate in Airport Management Module 01: Introduction to Airport Management Module 02: Airport Customer Service Module 03: Passenger Terminal Management Module 04: Airport Components Module 05: Airport Peaks and Airline Scheduling Module 06: Cargo Management Module 07: Aviation Noise Control Module 08: Weather Control Module 09: Sustainable Airport Management Module 10: Security Management Module 11: Innovation and Growth Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Airport Management course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Airport Management course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Level 3 Certificate in Airport Management course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Airport Management Who is this course for: Aspiring Airport Managers Aviation Enthusiasts Travel Industry Professionals Logistics and Supply Chain Managers Business Administration Graduates Requirements Level 3 Certificate in Airport Management To enrol in this Level 3 Certificate in Airport Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Airport Management Career Paths: Airport Manager: £30,000 - £60,000 Airline Operations Supervisor: £25,000 - £45,000 Cargo Operations Manager: £35,000 - £55,000 Security Operations Coordinator: £25,000 - £45,000 Terminal Services Director: £40,000 - £70,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In the intricate tapestry of workplaces, there lies a silent struggle - the battle for mental well-being. Welcome to the Level 3 Certificate course in Workplace Mental Health First Aid and Advocacy, where empathy becomes a shield, and understanding becomes a lifeline. Step into a realm of Workplace Mental Health First Aid and Advocacy where compassion meets action, and every interaction has the power to save a life. This transformative journey with our Workplace Mental Health First Aid and Advocacy course begins with a deep dive into the complexities of mental health, from childhood disorders to social attitudes and legislation. Explore the nuances of stress, anxiety, mood disorders, and beyond, equipping yourself with the knowledge and skills to recognize, respond to, and advocate for those in need. Learn the art of Mental Health First Aid, mastering the approach and reaction to individuals in crisis. Discover the critical role of medication, therapy, and workplace strategies in fostering mental well-being. Empower yourself to become a beacon of support and change in your workplace and beyond through Mental Health First Aid and Advocacy Join us on a journey of Workplace Mental Health First Aid and Advocacy, where every lesson learned is a step towards creating a more compassionate and supportive environment for all. Learning Outcomes of Level 3 Certificate in Workplace Mental Health First Aid and Advocacy course: Understand the spectrum of mental health disorders and their impact. Master the principles and practices of Mental Health First Aid. Develop strategies for approaching and responding to individuals in mental health crisis. Navigate mental health legislation and services effectively. Implement workplace policies and interventions to support mental well-being. Level 3 Certificate in Workplace Mental Health First Aid and Advocacy Module 01: Introduction to Mental Health Module 02: Overview of Mental Health Module 03: Childhood and Adolescent Psychiatric Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self Harm and Suicide Module 10: Medication and Therapy in the treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Mental Health Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React to People in Mental Health Crisis Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Workplace Mental Health First Aid and Advocacy course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Workplace Mental Health First Aid and Advocacy course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Workplace Mental Health First Aid and Advocacy The Level 3 Certificate in Workplace Mental Health First Aid and Advocacy is designed for individuals seeking to enhance their skills and knowledge in the dynamic field , like - HR Professionals Managers and Supervisors Workplace Health and Safety Officers Social Workers Community Advocates Requirements Level 3 Certificate in Workplace Mental Health First Aid and Advocacy To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Workplace Mental Health First Aid and Advocacy Mental Health Advocate Workplace Mental Health Officer HR Manager with Mental Health Focus Social Worker Community Health Coordinator Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

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Register on the Overcoming OCD with Mindfulness & CBT today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Overcoming OCD with Mindfulness & CBT is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Overcoming OCD with Mindfulness & CBT Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £59. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Overcoming OCD with Mindfulness & CBT, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Overcoming OCD with Mindfulness & CBT Introduction 00:01:00 Course Outline 00:03:00 What is Mindfulness? 00:03:00 Basic Concept of Mindfulness 00:07:00 Cognitive Therapy 00:04:00 Behavioral Therapy 00:05:00 Obsessive Cycle 00:02:00 Acceptance 00:02:00 Assessment 00:03:00 Action 00:01:00 Nature of Thoughts 00:03:00 Cognitive Theory of Emotional Problems 00:03:00 Compulsion & Impairment 00:03:00 How did you develop OCD? 00:03:00 Psychological Vulnerabilities 00:05:00 Triggering Events 00:03:00 Probability & Awfulness 00:03:00 Superstition & Magical Thinking 00:02:00 Not trusting your sense 00:04:00 The Vicious Flower 00:02:00 Understanding your problem 00:04:00 Rumination & Religion 00:04:00 Starting to tackle your problem 00:03:00 Break Free from OCD 00:03:00 Choosing to Change 00:03:00 Mental Disorders 00:04:00 Family & Friends 00:05:00 Life After OCD 00:03:00 Conclusion 00:02:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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Microsoft Project 2021 is a complete lifecycle project management tool that manages complex projects efficiently. This all-encompassing course molds you into an expert in project management with fundamentals to advanced techniques to handle projects of all sizes and gain confidence and proficiency in project planning, execution, and reporting.

This course teaches you the concepts in bite-sized lectures and helps you understand each aspect of quality, Six Sigma, and the seven quality tools in an easy manner. This course also contains several downloadable templates and real-time data that you will use during your course journey to follow along with the given lectures.