24253 OV courses delivered On Demand

Description Key Performance Indicator Diploma  A key Performance Indicator (KPI) is a way to measure the level of effectiveness of companies in reaching their primary business objectives or their key goals. The Key Performance Indicator Diploma by Elearncollege grants you lifetime access to complete the course at your own pace. Different organisations use KPIs at various levels to see how successfully they reach their targets. KPIs, which read high levels, are meant to focus on the overall general performance of the business. Lower-level KPIs are supposed to concentrate on specific marketing, sales, support, HR, and other areas. Key Performance Indicator or KPI is a measure of performance associated with the organisation's performance and not of individual performances of members of the organisation. They are often used to measure progress in achieving strategic objectives and goals. KPI also is used to track the success of a particular operating strategy. The Key Performance Indicator Diploma course is designed for individuals interested in learning the basic concepts of measuring the performances of small-scale to medium-sized business organisations. The Key Performance Indicator Diploma course emphasises that it is easily measurable and understandable and provides essential information and insight regarding business performance. The Key Performance Indicator Diploma course is meant for accountants, finance staff members, and managers who work in small-scale or medium-sized business organisations or establishments. Business managers can use different KPIs to measure performance, actually hundreds. This can make it challenging to filter out and select the most suitable ones for a particular business. This is when the Key Performance Indicator Diploma course comes in handy. By providing information about KPIs that specifically work for small-scale and medium-sized organisations, you can narrow down your options with the information provided by the course, helping you optimise your performance at your job. What you will learn   1:Introducing KPI  2:Decision making and KPI Framework  3:Developing the Right KPI  4:Communicating and Reporting KPIs effectively  5:Measuring the Performance of Projects  6:Measuring the Market  7:Measuring the people in a business  8:Tips to develop effective KPI  9:Mistakes to avoid  10:Top ten KPIs  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Gestalt Therapy Diploma Fritz Perls, who was the major force behind developing Gestalt Therapy changed the dynamics of the relationship between the therapist and the client by shifting ownership of the treatment to the client, rather than the therapist. The Gestalt Therapy Diploma Course details the history of this practice with the intent to give you a strong basic knowledge and thorough comprehension of the subject, how it originated and its evolution over time. This will help you understand in detail this unique method of addressing psychological health issues. Linking together the body and the mind, the course teaches you about the areas in the brain and the nervous system that influences the health and well-being of a person in a psychological manner. During the Gestalt Therapy Diploma Course, you will learn about methods that are uniquely used in Gestalt Therapy that help clients to investigate and understand their thought patterns and emotions. Also covered in the course are the way a therapist should behave during a session and how they should go about building rapport and trust with a client using skilful communication. By practically applying Gestalt Therapy, the course offers guidance on several exercises that have been designed to encourage awareness and positive change. The practice of such exercises gives you practical knowledge about the Gestalt Method that can later be used either on your clients or on yourself. During the course, you will learn in detail, how the Gestalt Method can be used as a holistic practice. The factors that should be considered before beginning Gestalt Therapy and the three stages that are involved in practising the therapy are also covered by the course. Each step is further split into smaller components so that understanding each step is easier. Detailed information on how everything you have learnt during the course can be utilised to start a business is provided by the Gestalt Therapy Diploma Course. Irrespective of whether you are looking to build a business from scratch or be self-employed, the skills you require to start your career or enrich your existing one are provided by this Gestalt Therapy Diploma Course. What you will learn 1: Introduction to Psychotherapy 2: Gestalt Psychology 3: What Is Gestalt Therapy 4: Gestalt therapy -Short History 5: Case Studies 6: Psychodrama 7: Group Therapy Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description A conflict is a disagreement or argument that is usually serious and protracted in nature. Every person is unique with his own ideas and opinions. Therefore, it is only natural that when two or more people get involved in an activity, disagreements are bound to rise. As long as people respect the ideas and opinions of others and don't find it difficult to follow the ideas that contradict the ones they hold, everything will move smoothly. A disagreement becomes a real conflict when people not only stick to their own beliefs and opinions but also refuse to cordially agree to differ. Workplaces usually provide a divergent environment where people of unalike natures meet and collaborate. Disagreements with co-workers can be seen everywhere, be it in an office, retail store, factory, or non-profit organization. If the workplace provides a setting for at least two people, differences in opinions are bound to arise. This is admissible until the differences and disagreements lead to a conflict. Conflicts can create a difficult atmosphere for all parties involved in it. This can further lead to a reduction in their performance level and waste of valuable resources like time. Conflicts if kept unresolved for a long time can be disastrous to the existence of the business. Nonetheless, not all aspects of conflict are harmful. Handled the right way, conflict can actually create positive changes and make way for new opportunities in your business. Successful conflict resolution is, however, not always easy unless you have exceptional management skills. Conflict Resolution Diploma addresses the common causes of conflict at workplaces and discusses how to resolve them with effective mediation and philosophy. Conflict Resolution Diploma offers a great opportunity for managers to effectively cope with conflict arising between peers or involving subordinates and superiors. Conflict Resolution Diploma is also beneficial to employees who face difficulty in negotiating with other parties and feel they should be ready to face conflicts which may arise in the future. What you will learn 1: An Overview of Conflict Resolution at Work 2: Understanding What People Bring to Conflict 3: Determining How Groups Contribute to Conflict 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict 5: Knowing When to Address Conflict 6: Developing a Plan and Preparing for a Meeting 7: Starting a Mediation Meeting and Creating a Working Agenda 8: Negotiating Possible Solutions to a Conflict 9: Offering Proposals and Crafting Agreements 10: Adapting a Conflict Meeting for the Entire Team Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description The course on Child Behaviour looks into the reasons behind the way children behave in particular ways and why they do so. It tries to understand and analyses the events and triggers that lead to certain patterns of behaviour in children. The course spread over various units will shape the understanding to help identify and deal with behaviour patterns that children exhibit. The course will also provide knowledge about well-being, self-esteem and emotional intelligence that may influence a child's personality, relationships and self-control. It will also inform about the connections between psychological health and aggressive or violent behaviour in children. The course is designed to assist to understand challenging behaviours like bullying, conduct disorders and defiant disorders, and how to manage them. The course is aimed at creating awareness about the social situations that affect the behaviour of children. It gives an understanding of the various factors that lead to undesirable behaviour in children. It is also important to understand the significance of well-being and self-esteem in the development of a child. At the same time, the course emphasises the influence that emotional intelligence has on the child. A child's temperament is heavily influenced by the response to external events and a range of issues like attachment disorder can add to children's stress. It is of utmost importance that for society to function successfully and reduce all anti-social behaviour, breakdowns in families, mental illness and addictions, children need to be brought up in environments where all their psychological needs are met. Children need to feel secure to be able to flourish. This can be achieved only through a healthy emotional connection with family and peers. This course focuses on children and gives practical insight into how the development of children can be positively affected; how their needs can be met and how their challenging behaviour can be managed. The course will help learners to develop their skills in the field of child behaviour. What you will learn 1: INTRODUCTION TO CHILDREN'S BEHAVIOUR 2: WELL-BEING, SELF-ESTEEM AND EMOTIONAL INTELLIGENCE 3: TEMPERAMENT, ATTACHMENT AND SELF-CONTROL 4: AGGRESSION AND VIOLENCE 5: PSYCHOLOGICAL DISABILITIES 6: FOCUS ON BULLYING 7: FOCUS ON ADHD 8: CONDUCT DISORDER (CD) AND OPPOSITIONAL DEFIANT DISORDER (ODD) 9: TECHNIQUES FOR MANAGING CHALLENGING BEHAVIOUR Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Pet sitting Diploma If you have ever dreamt of pursuing a career working with animals and was not sure how to go about it, here is a course that you would love to do. A diploma in Pet Sitting allows you to work with animals closely and understand them better. As a pet sitter, you have to perform a number of tasks including feeding, bathing, grooming and walking of pets during scheduled times. Upon completing this course, you can start own business or work for someone. You can take up part time or full time job as a pet sitter. All that you have to do is to look after pet animals and have fun being with them. Pet sitters are on high demand especially when the pet owners are on holiday or at work. It is when they need someone to take care of their pets. There are specific timings for walking and feeding the pets. You will have to work accordingly. If you are good with pets, you will also be able to understand what causes certain behavioral problems in the pets and can suggest remedies. In some cases you may also have to stay overnight, especially in circumstances when the pets need more care and comfort. In some cases, pet sitting includes only feeding and walking, but in other cases the responsibility also includes grooming and bathing as well. With the growing interest in pet animals, there is huge opportunity for pet sitters on part time and full time basis and are paid well too. Those who work in the metropolitan regions are paid better than the ones in rural areas because of the affluent clientele in the metropolitan areas. Anyone with an interest to work with animals can take up the course. Pet sitting, however, is not an easy job and has to be taken very seriously. This course in Pet Sitting equips one with sufficient knowledge regarding animal behavior and various aspects involved in the caring of pet animals. What you will learn 1.Training Puppies 2.Training adult dogs 3.Cat training 4.Bird Training 5.Fundamentals of Dog Walking and Pet Sitting, step for setting up the business 6.Out and About Professional Dog walking 7.Disease, Health and Hygiene 8.Handling and getting around with your pets 9.Specific information on dogs and cats 10.First Aid Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Healthy ageing Diploma  In the biomedical industry, the term anti-ageing is controversial, with a battle raging over its definition in research and medical sciences and its use as a trademark for products in a fast-paced, often deceptive industry. As Healthy ageing has taken on various forms and implications, all of which are being promoted by specific organisations or open collaborations of stakeholders. Representatives for these organisations have a habit of jumping into the argument without clarifying their terms, making learning about the discussions difficult for newcomers. Healthy ageing research is restricted to delaying, preventing, or correcting the ageing process in the science community. This Healthy ageing Diploma course is for everyone interested in learning more about human ageing. Furthermore, there are successful ways to reduce visual indications and effects. Learn about the lymphatic system, nutrition, and how diet affects skin diseases. The Healthy ageing Diploma course is for experts who desire to advance in their careers. The Healthy ageing Diploma course offers the necessary knowledge and skills to excel in the field. This Healthy ageing Diploma course will teach you real-world expertise and intelligence from industry professionals and practitioners. In the Healthy ageing Diploma course, people will gain a fundamental understanding of ageing and rejuvenation and bring their knowledge and skills to a professional level. Upon completing the Healthy ageing Diploma course, participants will comprehensively understand Ageing and Rejuvenation, including essential concepts, practical techniques and in-depth knowledge. All courses in the Healthy ageing Diploma course are delivered online. The convenience of taking this class from anywhere globally is enabled by only a smartphone or tablet and internet access. The Healthy Aging Diploma programme helps students in various ways. Additionally, the program offers a free document certificate and credential that can also be viewed online, which is a great way to make anyone stand out on the job market and improve their CV. Therefore, the Healthy ageing Diploma course is an excellent opportunity for professionals to advance their careers. What you will learn   1: How to be younger  2: Major health concerns  3: Taking care of your face and skin  4: Preserving joints and building bones  5: Role of nutrition  6: Maintaining fitness  7: Strengthening the heart and muscles  8: Mind and Memory  9: Decreasing stress  10: Health and vitality  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Cosmology Diploma  Does the world around you surprise you? Do the stars at night dazzle you ever? Are you ever gotten stuck by thinking about the creation of the world? If yes, then this Diploma course in Cosmology is for you. Cosmology is a branch of Astronomy. According to NASA, it is a scientific study of the large-scale properties of the universe to keep it simple; it deals with the fundamentals of the universe, such as beginning, evolution, and future. The Cosmology Diploma Course by Elearn college will build a base for you in Cosmology. The course will introduce you to the world of cosmology and the theories used to answer the most fundamental questions you have always been asking. Such as ' When did the world begin'? 'What was there at the beginning of the Universe?' or ' Will there be an end?' The Cosmology Diploma Course introduces the subject and the various scientific fields of studies covered in it. Rather than diving into cosmology's scientific depths, we will look at the issue's history through which we have found the answers. Knowing humankind's path to attain our knowledge now is also beneficial to deeply understanding the subject. And the lives and explorations of the Greeks to Scientists such as Sir Isaac Newton and Albert Einstein are timeless sources of inspiration. Later in the Cosmology Diploma course, we will move to the present and look at the significant inventions and advancements in the field. Topics such as the Black holes, dark matter, and theories such as the Big bang, Expansion theory, and Hubble's law are introduced in simple jargon-free language to grasp these subjects quickly. The last part of the Cosmology Diploma course gets more profound. It will introduce the participants to various models of earlier theories and the most accepted theories in the field. Attending the Cosmology Diploma course will introduce the participants to a new life, where they will start to see everything around them from a completely different perspective. The new overlook you have gathered will be an inspiration for more endeavours in the path of science. What you will learn   1: Introduction to Cosmology  2: History of Cosmology  3: Origin of Scientific Principles  4: Black Holes  5: First Principles of Cosmology  6: An Expanding Universe  7: Big Bang  8: Properties of the Universe  9: Cosmic Structures  10: The Theory of Everything  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Depression Management Diploma:   Elearncollege offers a way to develop your personal and professional life through its Depression Management Diploma course. The Depression Management Diploma course can enhance your skills, knowledge, and experience that will help you further your career. Join the course and equip yourself with the qualification to help you land the job of your dreams. This Depression Management Diploma course can be studied through an online platform designed for learning and can be your first step towards success and a long career. Having such a qualification will be a delightful enhancement for your CV. It will impress employers and help you stand out in a sea of candidates for a job. Depression Management Diploma course in Depression Management includes several modules that dive deep into various concepts yet remain easily understandable. It has been designed to provide expert-level knowledge in detail and presented understandably. As one of the top online-based providers of courses and training in the UK, Elearncollege is dedicated to developing forms of education that are more accessible for all. Easy to understand and access, learn with ease all the skills essential for you to build a successful career and future. Experts in the industry are heavily involved in designing and developing the diploma course in Depression Management. It is tailor-made to assist you in acquiring new skills quickly and without too much effort. Our diploma course in Depression Management is of great value. It allows you to learn at the pace you are comfortable with. You have access to the course for a full five years, so you can sit back, relax, and study at the pace you want and find it suitable for your lifestyle. The full course can be accessed from any device that enables internet connection like smartphones, tablets, and computers. The course will enhance your chances of finding employment as it will teach you all the skills you need to succeed in the field. Register and join the diploma course in Depression Management today. What you will learn  1: All About Depression  2: Identifying Depression  3: Types of Depression  4: Barriers to Recovery  5: Dealing with Depressive Thinking  6: Discovering Support for Depression  7: Perception Behind Depression  8: Discovering Thought Process and Role of Your Memory 9: Investigating Complementary Therapies for Depression  10: Minimising Relapse  11: Enhancing Benefits of Medicine  12: Overcoming Depression Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Veterinary Assistant Diploma Veterinary assistants deal with providing medical and health care for animals. They assist veterinarians in performing different tasks involving examination and animal care procedures. Their responsibilities also include taking blood samples and administrating medication to animals. Cleanliness and safety of animals are the main concern of veterinary assistants. They need to bathe, clean and disinfect animal cages and the materials that come in close contact with the animals. They also sterilize surgical equipment and carry out routine caretaking tasks like feeding and weighing animals. In addition to administering medications, veterinary assistants are in charge of collecting blood, urine and tissue samples for diagnostics and performing those lab tests. They also monitor animals that are undergoing surgery. Recording all important tasks carried out as a part of animal care on a daily basis is also the duty of veterinary assistants. Veterinary assistants also help pet owners in different ways. They are the primary contact point for clients and therefore determine the nature of their experience. Veterinary assistants spread awareness about animal care and educate pet owners about illnesses, and medications and also address their doubts and concerns. The veterinary Assistant Diploma is a course with ample scope as pets are considered members of the family in the contemporary world and more and more households are welcoming these animal friends into their families. As the number of pets grows, there is a growing concern about their well-being which emphasizes the significance of the discipline of animal care. And when animal care is in much demand so are veterinarians and veterinary assistants. The Veterinary Assistant Diploma is a course that provides aspirants with the opportunity to broaden their knowledge in the realm of animal care and work in veterinary clinics and animal hospitals and sometimes even in laboratories of research facilities. If you are a pet owner or an animal lover, Veterinary Assistant Diploma can be a very enlightening experience for you even if you are not someone who is dreaming of becoming a veterinary assistant. What you will learn 1. The Veterinary Practice 2. Developing the skill sets 3. Key terms in Veterinary Science 4. Animal Handling 5. Animal Psychology 6. Handling animals 7. An overview of veterinary practices 8. Caring Patients 9. Feeding Animals 10. Pet anatomy and terminology 11. Triage 12. Shock and Initial Stabilization 13. Venous Access 14. Monitoring 15. Resuscitation 16. Critical Care Pharmacology 17. Fluid Therapy 18. Anesthesia and Analgesia 19. Transfusion Medicine 20. Nutrition for the Critically Ill Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Success Psychology Diploma  Something different about successful people sets them apart from those who struggle and give up as things get complicated. What is it exactly? Successful individuals develop routines and approaches to their objectives that propel them ahead, allowing them to achieve their life, surroundings, or location in perfect order. The Success Psychology Diploma course discusses all there is to know about successful individuals and what they have learned through their experiences to be where they are now. It does not just discuss the processes but starts with a look into the term 'success', what it means in society and what it means to you personally. Your idea of success and what you require to be happy may be completely different from what society suggests it is. The Success Psychology Diploma course will teach you how to have success in life and become a coach for others so that they may also be successful and happy. You can help others identify and work towards discovering their potential and achieving greatness by using their potential. The Success Psychology Diploma course begins with an introduction that defines success and the individuality of the definition as it relates to each person. The course then moves on to study how our societies perceive success only in the way societal norms let us and how to break free from this conditioning to attain consciousness. One of the significant hurdles on the way to success is self-limitation. The Success Psychology Diploma course will teach the learners how they can separate themselves into various areas to gain a fundamental comprehension of themselves and realize the true extent of their potential. How we perceive being successful and society, as well as our ego, heavily influences success. But we hold the power to decide for ourselves what success means to us. The Success Psychology Diploma course includes discussions on successful people's traits that have helped them achieve their aspirations and the stories of people who struggled for years before they could reap the benefits of their hard work. As you learn the psychology underlying success, the last unit shows you how you can share this knowledge with others to help them succeed by being a success coach. What you will learn   1: The principles and formulas of success  2: Motivation for success  3: Setting goals and overcoming setbacks  4: Achieving and maintaining optimum health  5: Developing valuable friendships  6: Developing connections with spouses and building a successful family  7: Building business relationships  8: Achieving success with wealth and money  9: Successful time management  10: Setting priorities and time-blocking  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.