24811 OV courses in Leicester delivered On Demand

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

🚀 Unlock Your Productivity Potential! 🌟 Introducing 'Get More Work Done in Less Time' - The Ultimate Online Course to Revolutionize Your Productivity!   Are you constantly juggling deadlines, feeling overwhelmed by tasks, and struggling to make the most of your day? Say goodbye to endless to-do lists and hello to efficiency with our groundbreaking course! 🕒 Maximize Your Time: Learn proven strategies and techniques to optimize your workflow and reclaim precious hours in your day.   🚀 Boost Your Efficiency: Discover powerful productivity hacks that skyrocket your focus, eliminate distractions, and turbocharge your output. 💡 Master Proven Methods: Gain insights from industry experts and successful individuals who have mastered the art of productivity.   🧠Develop Effective Habits: Cultivate habits that drive success, harness your motivation, and turn productivity into second nature. 📈 Achieve Your Goals: Take charge of your professional and personal life by mastering time management and achieving more with less effort.   🎓 What You'll Get: Comprehensive modules packed with actionable tips and real-life examples. Practical exercises and tools to implement productivity strategies immediately. Access to a community of like-minded individuals for support and accountability. Ongoing resources and updates to keep you at the cutting edge of productivity.   🌟 Join thousands of satisfied students who have transformed their work lives with our course! 🔥 Don't let time slip away - Invest in your productivity journey today and start achieving your goals with ease! Enroll in 'Get More Work Done in Less Time' now and unlock the key to a more efficient, productive you! 🚀💪 Course Curriculum

🎮 Elevate Your Gaming Presence on Facebook with Our Exclusive Course! 🚀 Ready to turn your gaming passion into a thriving community on Facebook? Level up your skills and become a streaming sensation with our comprehensive course: 'Live Streaming Video Games on Facebook.'   🌟 Why Choose Our Course? 🌟 🔥 Comprehensive Guidance: From setting up your gaming stream to engaging your audience, our course covers it all. 🎯 Targeted Strategies: Learn how to reach the right audience and keep them hooked with captivating content. 💡 Pro Tips & Tricks: Unlock insider knowledge from successful gamers and industry experts. 📈 Audience Growth: Master techniques to expand your viewer base and build a dedicated community. 🛠️ Technical Know-How: Understand the equipment, software, and tools needed for seamless streaming.   👨‍🏫 What You'll Learn 👩‍🏫 ✅ Setting up your gaming stream for maximum impact. ✅ Engaging your audience and fostering an interactive community. ✅ Leveraging Facebook's features to boost visibility. ✅ Monetization strategies and revenue streams. ✅ Overcoming common challenges and troubleshooting tips.   🎁 Exclusive Bonuses 🎁 🚀 Access to a private community of fellow gamers for networking and support. 📚 Resource guides, checklists, and templates to streamline your streaming process. 💬 Live Q&A sessions with industry experts and successful streamers. 🔐 Ongoing updates to keep you ahead in the ever-evolving gaming landscape.   🌟 Join the Ranks of Successful Gamers! 🌟 Don't miss out on this opportunity to master the art of live streaming video games on Facebook. Turn your passion into a profession and captivate audiences worldwide! Course Curriculum

🌟 Unleash Your Genius Potential with 'Utilise the Learning Methods of a Genius' Online Course! 🌟 🚀 Ready to unlock your inner genius and revolutionize your learning process? Dive into our groundbreaking online course designed to uncover the secrets behind the learning methods of history's greatest minds!   🧠Imagine tapping into the strategies employed by geniuses like Einstein, Da Vinci, and Curie to absorb information faster, retain knowledge longer, and boost your overall cognitive abilities. This isn't just another course; it's a transformative journey toward maximizing your learning potential. 🎓 What You'll Gain:   Insider Insights: Explore the unique learning methodologies of renowned geniuses and adapt them to your own study routine. Enhanced Retention: Learn powerful memory techniques and brain hacks to retain information effortlessly. Accelerated Learning: Discover shortcuts to mastering complex subjects, allowing you to learn more in less time. Optimized Study Habits: Tailor your study habits for peak efficiency, productivity, and long-term success. Practical Applications: Apply these methods to various areas of your life, from academics to career advancement. 🌈 Course Highlights:   Engaging video lectures led by experts in neuroscience and education. Interactive modules and exercises for hands-on learning. Personalized strategies to suit your unique learning style. Ongoing support and community interaction for continual growth. 🔥 Don't miss this chance to revolutionize how you learn! Join 'Utilise the Learning Methods of a Genius' and embark on a transformational journey toward unleashing your full intellectual potential. 🚨 Limited Time Offer: Enroll now and gain immediate access to our exclusive early bird discount! Course Curriculum

🌟 Discover the Path to True Happiness! 🌟 🌈 Are you ready to unlock a life filled with joy and contentment? Dive into our transformative online course: 'Happiness - Finding Joy in the Little Things.'     🌟 Embrace a Happier Life: In this course, embark on a journey of self-discovery and learn practical strategies to find genuine happiness in your daily life. Explore the power of positivity and mindfulness, allowing you to appreciate the beauty in even the smallest moments.     🌟 What You'll Learn: ️ Techniques to cultivate gratitude and mindfulness ️ Strategies to overcome negativity and stress ️ How to find joy in simple, everyday experiences ️ Building meaningful connections and nurturing relationships ️ Creating a personalized happiness roadmap for lasting fulfillment 🌟 Why Choose Our Course: 🚀 Expert Guidance: Led by seasoned happiness coaches and psychologists, gain insights backed by research and experience. 🎓 Comprehensive Curriculum: Access easy-to-follow modules, engaging exercises, and practical tools designed to bring immediate positive changes. 🤝 Supportive Community: Connect with like-minded individuals, share experiences, and uplift each other on your happiness journey. 💡 Lifetime Access: Enjoy unlimited access to course materials and updates to keep your learning journey ongoing.     🌟 Join Thousands of Happy Students: 'I never knew the true essence of happiness until I took this course. It's been life-changing!' - Sarah 🌟 Enroll Now and Start Your Happiness Journey Today! 🎁 Limited Time Offer: Claim your spot now and receive exclusive early-bird discounts. Don't let joy slip through your fingers. Embrace happiness and uncover the beauty in life's simplest pleasures. Enroll now in 'Happiness - Finding Joy in the Little Things' and embark on a fulfilling, joyous life! Course Curriculum

🎥 Unleash Your Broadcasting Potential with the Ultimate Broadcasting Guide for OBS! 🌟 Are you ready to take your streaming and broadcasting skills to the next level? Whether you're a gaming enthusiast, a content creator, or a business professional looking to captivate your audience through live streams, OBS (Open Broadcaster Software) is your gateway to seamless, professional-grade broadcasting.   Introducing our comprehensive online course: the Ultimate Broadcasting Guide for OBS! 🚀 🔹 Master the Tools: Dive deep into the functionalities of OBS and learn how to wield its features like a pro. From scene creation to audio management and everything in between, this course covers it all! 🔹 Polish Your Presentation: Elevate your broadcasts with advanced tips and tricks to enhance visual appeal, engage viewers, and create a dynamic streaming experience that keeps audiences coming back for more. 🔹 Optimize Your Setup: Discover the optimal settings and configurations for your hardware, ensuring smooth and high-quality streams without compromising performance. 🔹 Exclusive Techniques: Unlock insider secrets and expert strategies from industry professionals to stand out in the competitive world of streaming and broadcasting. 🔹 Troubleshooting Expertise: Overcome technical hurdles and glitches with confidence. Learn troubleshooting techniques to tackle common issues and maintain a flawless broadcast. 🔹 Interactive Community: Join a thriving community of broadcasters, exchange ideas, and get ongoing support from instructors and fellow learners on your broadcasting journey.   💡 Whether you're a beginner eager to embark on your streaming adventure or an experienced broadcaster seeking to refine your skills, this course is tailored for you. 🌟 Enroll now and gain the knowledge and expertise needed to become a broadcasting maestro with OBS! 🌟 Don't miss this opportunity to level up your streaming game. Join the ranks of successful broadcasters who have transformed their content with the Ultimate Broadcasting Guide for OBS! Course Curriculum

🌱 Unlock the Power of Patience with 'Nurturing the Roots of Patience' Online Course! 🌿 Are you tired of feeling overwhelmed and stressed by the fast-paced world around you? Do you wish you had the strength to weather life's storms with calm and resilience? If so, it's time to embark on a transformative journey with our groundbreaking online course - 'Nurturing the Roots of Patience.'   🌟 What You'll Gain:   ✨ Cultivate Inner Calm: Discover proven strategies to cultivate a deep sense of inner calm, even in the face of life's challenges.   ✨ Boost Emotional Resilience: Learn how to bounce back from setbacks, setbacks, and difficulties with newfound strength and resilience.   ✨ Enhance Decision-Making Skills: Patience is a virtue, especially in decision-making. Sharpen your ability to make thoughtful and well-considered choices.   ✨ Improve Relationships: Patience is the key to building strong and lasting relationships. Uncover techniques to enhance your communication and connection with others.   ✨ Achieve Long-term Goals: Develop the endurance needed to pursue your dreams and achieve long-term success, one patient step at a time.   🎁 Enroll Today and Receive:   📚 Comprehensive Course Material: Packed with insightful lessons, practical exercises, and real-life examples to accelerate your learning.   🎤 Exclusive Webinars: Engage with industry experts and gain deeper insights through live Q&A sessions.   💬 Community Support: Connect with like-minded individuals on the same journey, sharing experiences and supporting each other.   🏆 Certificate of Completion: Showcase your achievement with a certificate upon successfully completing the course.   Don't let impatience hold you back from living your best life. Join 'Nurturing the Roots of Patience' today and unlock the door to a calmer, more resilient, and successful version of yourself!   🌟 Invest in your future - the patient way! 🌟 Course Curriculum

🌟 Unlock Your Professional Potential with the Care Certificate - 15 Standards Online Course! 🌟 Are you ready to elevate your career in the healthcare and social care sector? Look no further! Introducing our comprehensive online course - the 'Care Certificate - 15 Standards.' Designed to equip you with essential skills and knowledge, this course covers a range of critical modules that will empower you to excel in your role and make a positive impact on the lives of those you care for.   🚀 What You'll Gain: 👉 Standard 1 - Your Role and Responsibilities: Understand and excel in your unique role within the healthcare and social care environment. 👉 Standard 2 - Your Personal Development: Foster your growth with a focus on continuous improvement and personal development. 👉 Standards 3 & 4 - Safeguarding Children and Adults: Learn to create safe environments and protect vulnerable individuals from harm. 👉 Standard 5 - Person-Centered Care: Develop skills to provide individualized, compassionate care that respects the dignity of each person. 👉 Standard 6 - Infection Prevention and Control: Master techniques to prevent and control the spread of infections, ensuring a safe and hygienic environment. 👉 Standard 7 - Health and Safety: Prioritize the well-being of both yourself and those under your care by understanding and implementing health and safety practices. 👉 Standard 8 - Fluids and Nutrition: Gain insights into maintaining optimal hydration and nutrition for improved overall health. 👉 Standard 9 - Equality and Diversity: Embrace diversity and promote equal opportunities for all, fostering an inclusive environment. 👉 Standard 10 - Duty of Care: Understand your responsibilities and obligations towards the well-being of individuals in your care. 👉 Standard 11 - Data Protection and Confidentiality: Safeguard sensitive information and uphold confidentiality to maintain trust and compliance. 👉 Standard 12 - Communication: Hone your communication skills to enhance collaboration and understanding within your team. 👉 Standard 13 - Basic Life Support: Acquire life-saving skills to respond effectively in emergency situations. 👉 Standard 14 - Caring for Mental Health: Develop a compassionate approach to supporting individuals with mental health challenges. 👉 Standard 15 - Privacy and Dignity: Respect the privacy and dignity of individuals in your care, ensuring a person-centered approach.   🌐 Why Choose Our Course: ✅ Flexible Learning: Access the course anytime, anywhere, fitting seamlessly into your busy schedule. ✅ Expert Instructors: Learn from industry professionals with extensive experience in healthcare and social care. ✅ Interactive Modules: Engage with dynamic content, quizzes, and practical scenarios to reinforce your learning. ✅ Certification: Receive a prestigious certificate upon completion, enhancing your professional credibility.   🔥 Don't Miss Out on This Opportunity to Excel in Your Career! Enroll Now and Transform Your Professional Journey! 🔥   Invest in yourself and make a difference in the lives of those you care for. The Care Certificate - 15 Standards is your key to unlocking a fulfilling and impactful career in healthcare and social care. Enroll now and embark on a journey of personal and professional growth!   Course Curriculum Standard 1 - Your role and responsibilities Your role and responsibilities 00:00 Standard 2 - Your personal development Your personal development 00:00 Standard 3 - Safeguarding children Safeguarding children 00:00 Standard 4 - Safeguarding adults Safeguarding adults 00:00 Standard 5 - Person-centered care Person-centered care 00:00 Standard 6 - Infection prevention and control Infection prevention and control 00:00 Standard 7 - Health and safety Health and safety 00:00 Standard 8 - Fluids and nutrition Fluids and nutrition 00:00 Standard 9 - Equality and diversity Equality and diversity 00:00 Standard 10 - Duty of care Duty of care 00:00 Standard 11 - Data protection and confidentiality Data protection and confidentiality 00:00 Standard 12 - Communication Communication 00:00 Standard 13 - Basic life support Basic life support 00:00 Standard 14 - Caring for Mental Health Caring for Mental Health 00:00 Standard 15 - Privacy and Dignity Privacy and Dignity 00:00

Overview   With the ever-increasing demand for Soft Skills in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Soft Skills may be.   Learning about Soft Skills or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Soft Skills. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Soft Skills is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by compete high in this Employability : Soft Skills course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Employability : Soft Skills course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Employability : Soft Skills course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Soft Skills, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Soft Skills, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Soft Skills, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Employability : Soft Skills course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction to Self-Improvement Introduction to Self-Improvement 00:00 Module 2 - How to Motivate Yourself How to Motivate Yourself 00:00 Module 3 - Grow Assertiveness Grow Assertiveness 00:00 Module 4 - Self Confidence and Self Esteem Self Confidence and Self Esteem 00:00 Module 5 - Improve Your Communication Skills Improve Your Communication Skills 00:00 Module 6 - Manage Your Time Properly Manage Your Time Properly 00:00 Module 7 - Cultivate Growth Mindset Cultivate Growth Mindset 00:00 Module 8 - All about Leadership Skills All about Leadership Skills 00:00 Module 9 - Think Critically and Solve Problem Think Critically and Solve Problem 00:00 Module 10 - Learn Teamwork and Collaboration Learn Teamwork and Collaboration 00:00 Module 11 - Negotiate Effectively Negotiate Effectively 00:00 Module 12 -Stress Management Stress Management 00:00 Module 13 - Being Competent to Decide Yourself Being Competent to Decide Yourself 00:00 Module 14 - Influencing and Persuasion Skills Influencing and Persuasion Skills 00:00 Module 15 - Adaptability and Flexibility Adaptability and Flexibility 00:00 Module 16 - Know How to Resolve Conflicts Know How to Resolve Conflicts 00:00 Module 17 - Planning and Organizing Skills Planning and Organizing Skills 00:00 Module 18 - Being Creative and Innovative Being Creative and Innovative 00:00

🌟 Elevate Your Introduction Game! 🌟   Unlock the Art of Crafting Compelling Introductions with 'Mastering Your Elevator Pitch' - An Online Course! Are you tired of stumbling over your words when someone asks, 'What do you do?' Do you wish to leave a lasting impression with a concise, captivating introduction? Look no further!   🚀 Elevate Your Communication Skills: Introducing our exclusive online course, 'Mastering Your Elevator Pitch.' Whether you're an entrepreneur, professional, job seeker, or simply someone eager to make impactful first impressions, this course is tailored for you!   🔑 What You'll Gain: ️ Learn the science behind attention-grabbing introductions. ️ Craft a powerful elevator pitch that resonates with your audience. ️ Understand the psychology of engagement and captivate your listener's interest instantly. ️ Refine your messaging to make a memorable impact in 30 seconds or less. ️ Practice real-life scenarios and receive personalized feedback from industry experts.   🎓 Course Highlights: 🌟 Comprehensive modules designed for all skill levels. 🌟 Interactive exercises to reinforce your learning. 🌟 Proven strategies from communication specialists. 🌟 Accessible anytime, anywhere - learn at your own pace. 🌟 Exclusive community forum for networking and additional support.   🏆 Why Choose This Course? Our instructors bring a wealth of experience in public speaking, marketing, and psychology to provide you with practical tools and insights. Join countless successful professionals who have transformed their introduction game!   🎯 Master the art of leaving a lasting impression with a compelling elevator pitch! Enroll today and kickstart your journey toward confident, impactful introductions.   🚀 Limited Time Offer: Enroll Now and Receive a Bonus Guide on Nailing Interviews with Your Elevator Pitch! Don't miss this opportunity to stand out and make a lasting impression. Join now and start crafting compelling introductions that leave a mark! [Enroll Now Button]   Elevate Your Introduction Game Today! 🌟 Course Curriculum CREATE A KILLER ELEVATOR SPEECH How To Create a Killer Elevator Speech 00:00