4317 OV courses in Sheffield delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management

STP alternatives training course description The Spanning Tree Protocol (STP) dates from 1985. This course explores the technologies that can be used as an alternative to STP, including FabricPath, SPB and TRILL. What will you learn Explain how STP and RSTP work. Explain how TRILL works. Explain how SPB works. Explain how FabricPath works. STP alternatives training course details Who will benefit: Technical network staff. Prerequisites: Definitive Ethernet switching for engineers Duration 1 day STP alternatives training course contents Introduction Layer 2 versus Layer 3, STP problems: One path, convergence, MAC explosion, STP alternatives. STP 802.1D, how STP works, root bridge, convergence times, single path. RSTP 802.1w, Improvements, convergence times. Link aggregation 802.3ad, Multi system Link aggregation. IS-IS Concepts, Discovery, topology exchange, flooding. Changes for TRILL, FabricPath and SPB. FabricPath Overview, architecture, control plane protocols, DRAP, STP interactions, packet forwarding, configuration. TRILL Concepts, RBridge, TRILL frames, control plane, data plane, learning MAC addresses. SPB 802.1aq, Node ID, Backbone Edge Bridges, Backbone MAC address, customer MACs, I-SID, forwarding database.

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

HSPA and HSPA+ training course description HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) provide speeds of upto 14Mbps downlink and 5Mbps uplink. This theory-based course provides an overview of the 3GPP R5 and R6 HSDPA/HSUPA standards and the technologies which are involved. The HSPA+ R7 enhancements are also covered. What will you learn Explain the relationship between HSPA and UMTS. Describe the benefits of HSPA/HSPA+ Explain the HSPA/HSPA+ technical enhancements. Explain packet flows in HSPA/HSPA+. Recognise the migration issues involved with HSPA/HSPA+ HSPA and HSPA+ training course details Who will benefit: Anyone working with HSPA. Prerequisites: Essential UMTS Duration 2 days HSPA and HSPA+ training course contents UMTS review UMTS architecture, components, interfaces, protocols, W-CDMA, standards, 3GPPr5, 3GPPr6, evolution to HSDPA and HSPA. HSPA basics What is HSDPA, what is HSUPA, key features, system capacities, data rates, delays. Key concepts: Adaptive modulation and coding (AMC), QPSK, 16QAM, HARQ, MAC-hs, multiplexing, subframes. HSPA channels Logical, transport, physical channels, dedicated vs. shared channels, HS-PDSCH, HS-SCCH, HS-DPCCH, code multiplexing, E-DCH, Enhanced DPCCH. MAC-architecture Controlling HS-DSCH, flow control, buffering, priority queues, packet scheduling, fast packet scheduling, Selecting modulation and coding. HARQ: Packet retransmissions, Incremental redundancy, comparison with ARQ, TFRC. MAC-d, MAC-c/sh, MAC-hs, MAC-es, MAC-e. HSPA migration HSDPA in the Radio Access Network (RAN), reuse of existing UMTS components, changes required, Impact on Iub/Iur interfaces, new and modified NBAP procedures, backwards compatibility. Packet flows Packet data session setup, simultaneous voice and data, QoS, TCP flow control, WCDMA packet scheduler, mobility procedures. HSPA phase 2 (3GPP r6) What is evolved HSPA? Speeds. Multiple Input Multiple Output (MIMO). Optional all IP architecture. R8 and LTE.

Total H.248 training course description A course focusing purely on the H.248 protocol. Anyone working through the ITU standards documents can testify to the need of a training course to explain how H.248 really works. This course already assumes knowledge of other VoIP protocols and starts by positioning H.248 in relation to the other protocols. The course then looks at H.248 architectures and concepts before analysing H.248 messages and call flows. What will you learn Describe what H.248 is Recognise where H.248 fits in relation to other VoIP protocols. Explain how H.248 works. Analyse H.248 packets Total H.248 training course details Who will benefit: Technical staff working with H.248 Prerequisites: Voice Over IP. Duration 2 days Total H.248 training course contents What is H.248? Review of VoIP protocols: RTP, RTCP, SIP, SDP, H.323. The PSTN and SS7. Where H.248 fits into the picture. H.248 history. MGCP. The IETF. Megaco. ITU standards. H.248v1, v2, v3. H.248 architectures Media Gateways, Media Gateway Controllers, Gateway Control functions, Signalling Gateways. Reference architectures: IMS/TISPAN: IBCF, IWF, I-BGF, SPDF. MSF: S-SBG-NC, D-SBG-NC. GSMA: IPX Proxy. Softswitches. H.248 concepts The connection model, terminations, streams, contexts. Termination properties: descriptors, context properties. Events, signals, packages. H.248 messages Protocol stack, UDP, TCP. Message structure. Transactions, actions, commands. Requests, replies, acknowledgements. Sample message flows. Binary encoding, ASN syntax, Text encoding. H.248 commands Termination manipulation: Add, Subtract, Move, Modify. Event reporting: Notify. Management: AuditCapability, AuditValue, ServiceChange. H.248 Descriptors What are descriptors? Relationship with messages and commands. Basic descriptors, Descriptors composed of other descriptors. The 19 descriptors. Defaults. H.248 Transactions Groups of commands, transaction Ids, relationship with actions and commands. Requests and replies. H.248 wrap up What is a package? Basic packages. H.248 security. H.248 - SIP interoperation. H.248 interoperation with other protocols.

3G training course description This course is designed to give the delegate an understanding of the technologies used within a 3G UMTS mobile network. During the course we will investigate the UMTS air interface and the use of Wideband-Code Division Multiple Access (WCDMA) to facilitate high speed data access, together with HSPA to offer mobile broadband services. We will describe the use of soft handover rather than hard handover procedures and soft capacity sharing. The course includes a brief exploration of the UMTS protocol stack and the use of PDP Context and QoS support features. What will you learn Explain the 3G UMTS architecture. Describe the role of a Drifting & Serving RNC. Explain the use of ARQ & HARQ for mobile broadband. Describe how IMS integrates into the architecture. Describe the use of Media Gateway Controllers. Identify the temporary identities used within 3G UMTS. 3G training course details Who will benefit: Anyone working within the telecommunications area, especially within the mobile environment. Prerequisites: Mobile communications demystified Telecommunications Introduction Duration 2 days 3G training course contents D3GPP specifications 3GPP standards body, Evolution path, Frequency and bandwidth, Conceptual model, UMTS general architecture, UTRAN architecture & radio access bearer. CDMA principles CDMA principle, Code characteristics, Code requirements. CDMA requirements Synchronization, Power control, Soft handover, Rake receiver, Antenna consideration, Multi-user detection. Radio interface protocol architecture Access stratum & non-access stratum, Overall protocol structure, Logical and transport channels, Physical channels, Protocol termination. Layer 2 Protocols Medium Access Control (MAC) Protocol, Radio Link Control (RLC) Protocol, Packet Data Convergence Protocol (PDCP) protocol, Radio Interface for Broadcast/Multicast Services. Radio Resource Control (RRC) Protocol RRC Architecture, RRC Protocol State, Broadcast of information, RRC connection management, Radio bearer management, RRC connection mobility functions, Power control, Ciphering and Integrity. Mobile procedures Mobility management states and transitions, UMTS identities, Procedures in Idle mode (location updates, cell selection/ re-selection), Circuit-switched call set-up, Packet-switched context activation and context preservation, Data transfer initialization, Soft-handover procedure. Introduction to HSPA The need for high speed data, Fast HARQ, Improved scheduling, Additional channels, Soft combining, HS-DSCH codes, Uplink HSPA vs downlink HSPA, Full HSPA, Use of MIMO, Enhanced CELL_FACH.

Duration 4 Days 24 CPD hours This course is intended for If you're a developer with a keen interest in providing automated solutions for your organization, this certification could be a great fit for you. You automate time-consuming and repetitive tasks by using Microsoft Power Automate. You review solution requirements, create process documentation, and design, develop, deploy, integrate, troubleshoot, and evaluate solutions. Working with business stakeholders, you help to improve and automate business workflows. Overview After completing this course, students will be able to: Design RPA solutions Develop RPA solutions Deploy and manage RPA solutions Candidates for this course automate time-consuming and repetitive tasks by using Microsoft Power Automate. They review solution requirements, create process documentation, and design, develop, troubleshoot, and evaluate solutions. Candidates work with business stakeholders to improve and automate business workflows. They collaborate with administrators to deploy solutions to production environments, and they support solutions. Module 1: Get started with Power Automate for desktop Get started with Power Automate for desktop by learning about flows, creating automated steps, and flow development essentials. Module 2: Automate processes with Robotic Process Automation and Power Automate for desktop Work with Power Automate for desktop to record Windows and Web applications, but also use out of box actions such as manipulating Excel documents as part of an end to end invoice processing solution. Module 3: Work with Power Automate for desktop Work with Power Automate for desktop options, flows, recording features, conditions, loops, variables, images, and error and exception handling. Module 4: Work with different technologies in Power Automate for desktop Learn how to automate email handling, Excel, user interface, and system services with Power Automate for desktop. Module 5: Implement advanced logic in Power Automate for desktop Learn how to work with system flows, control flows, mimic mouse actions, as well as operations used to manipulate text, date, and time in Power Automate for desktop. Module 6: Build expertise with Power Automate for desktop Learn how to use Power Automate for desktop to work with Power Automate, OCR technologies, and scripting. Module 7: Build custom connectors for Power Automate This Learning Path explores custom connectors and explains how to configure them and use them with Microsoft Power Automate Module 8: Use best practices to secure and govern Microsoft Power Platform environments This module focuses on introducing Microsoft Power Platform environments and their role in creating Data Loss Prevention (DLP) policies by using examples and use cases. A brief introduction and overview of tools will also be discussed, including Microsoft Power Platform and Power Automate Admin experiences and Microsoft Power Platform Center of Excellence (COE) toolkit. Additional course details: Nexus Humans PL-500T00 Microsoft Power Automate RPA Developer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PL-500T00 Microsoft Power Automate RPA Developer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

LTE Backhaul training course description This course provides a concise insight into the LTE backhaul. Key parts of the course are detailed looks at the transport of messages and the S1 and X2 protocols. What will you learn Describe the overall architecture of LTE. Explain how data and signalling messages are transported in LTE. Describe the S1 protocol. Describe the X2 protocol. LTE Backhaul training course details Who will benefit: Anyone working with LTE. Prerequisites: Mobile communications demystified Duration 2 days LTE Backhaul training course contents Introduction In the first section of the course, we review LTE and its hardware and software architecture. Requirements and key features of LTE. LTE Architecture and capabilities of the UE. Architecture of the E-UTRAN, functions of the eNB. EPC architecture, and functions of the MME, SGW, PGW and PCRF. System interfaces and protocol stacks. Example information flows. Dedicated and default bearers. EMM, ECM and RRC state diagrams. Architecture of the radio access network In this section, we look in more detail at the architecture of the evolved UMTS terrestrial radio access network (E-UTRAN). Logical and physical architecture of the E-UTRAN. Numbering, addressing and identification. E-UTRAN functions. E-UTRAN protocol stacks. Timing and frequency synchronisation in LTE. Transport of data and signalling in LTE Here, we look in more detail at the techniques and protocols that are used to transport data and signalling messages across the evolved UMTS terrestrial radio access network and the evolved packet core. Quality of service in LTE. The GPRS tunnelling protocol. Differentiated services Multi-protocol label switching (MPLS). The stream control transmission protocol (SCTP). The S1 application protocol This section gives a detailed account of the signalling procedures in the S1 application protocol, which the MME uses to control the operation of the eNB. The material looks at the procedures, messages and information elements, and relates them to the system-level procedures in which they are used. S1 setup procedure. UE context management procedures. Non access stratum information transport. Procedures for managing the evolved radio access bearer (E-RAB). Paging procedures. Mobility management procedures for S1-based handovers. Procedures in support of self-optimising networks. The X2 application protocol This section gives a detailed account of the signalling procedures in the X2 application protocol, which is used for peer-to-peer communication between eNBs. The material looks at the procedures, messages and information elements, and relates them to the system-level procedures in which they are used. X2 setup procedure. Mobility management procedures for X2-based handovers Procedures in support of self-optimising networks. High level system operation In the final section, we bring our discussions of the S1 and X2 application protocols together by reviewing the system-level operation of LTE. Attach procedure. Transitions between the states of RRC Idle and RRC Connected. Tracking area updates in RRC Idle. Handover procedures in RRC Connected.

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Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ?end-to-end? from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods. This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - PLANNING AND BUILDING A SERVICE VALUE STREAM Tackling the concepts and challenges related to SVS Using the ?shift left? approach The true value of information and technology across the SVS 2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT Using the value stream to design, develop and transition new services Adding to a value stream by leveraging ITIL practices Providing user support Furthering the value stream for support through ITIL practices 3 - CREATING, DELIVERING AND SUPPORTING SERVICES Coordinate, prioritize and structure activities The value of buy vs. build, sourcing, and service integration and management