Name: Communication Skills 1 Day Training in Bromley
Price: 595 GBP
Availability: InStock

Bristol

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

Mangates

10 Soft Skills You Need 1 Day Training in Bristol

Building Better Careers with Soft Skills: 1-Day Workshop in Bristol

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Kingston upon Hull

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in  Kingston upon Hull

Boost Customer Satisfaction: Join us 1 Day Training in Kingston upon Hull

Warrington

Aberdeen

Customer Service Essentials 1 Day Training in Aberdeen

Boost Customer Satisfaction: Join us 1 Day Training in Warrington

Customer Service Essentials 1 Day Training in Bristol

Boost Customer Satisfaction: Join us 1 Day Training in Bristol

Plymouth

Customer Service Essentials 1 Day Training in Plymouth

Boost Customer Satisfaction: Join us 1 Day Training in Plymouth

Bournemouth

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Events do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event. They will touch on planning and administrative techniques that will give them the confidence to run an engaging event that will leave a positive and lasting impression on each attendee.
With our Event Planning workshop y,our participants will explore ways to work with vendors, security, technicians, and wait staff. They will touch on different event types such as awards ceremonies, charity events, and business conferences. By utilizing the correct skill set you will be provided the details to pull off a successful event.
Target Audience:
Anybody who is interested in learning Event Planning Skills
Learning Objectives:
By the end of the course, participants will be able to understand:
Types of Events
Brainstorming
Types of Entertainment
Support Staff
Technical Staff
Vendors
Finalize the Plan
Administrative Tasks
Get Organized
Post Event Activities
Wrapping Up
Agenda:
Module One: Types of Events
Awards
Charity
Conferences and Seminar
Holiday
Case Study
Module One: Review Questions
Module Two: Brainstorming
Determine the Event’s Purpose
Determine a Theme
Write Down & Review Ideas
Determine a Date
Case Study
Module Two: Review Questions
Module Three: Types of Entertainment
Games
Activities
Speakers
Performers
Case Study
Module Three: Review Questions
Module Four: Support Staff
Security
Valet
Wait Staff
Clean up Crew
Case Study
Module Four: Review Questions
Module Five: Technical Staff
Visual Technician (lighting)
Media Technician (website, Facebook, etc.)
Audio Technician (Sound)
Specialized Electrical Equipment Technician (for performers)
Case Study
Module Five: Review Questions
Module Six: Vendors
Food
Equipment
Decorations and Furnishing
Photography/ Video
Case Study
Module Six: Review Questions
Module Seven: Finalize the Plan
Venue
Registration
Entertainment
Cuisine and Decor
Case Study
Module Seven: Review Questions
Module Eight: Administrative Tasks
Create a Budget
Branding and Marketing
Insurance and Permits
Contracts (for event staff, entertainment, rentals, and vendors)
Case Study
Module Eight: Review Questions
Module Nine: Get Organized
Form a Team
Timeline
Checklists
Backup Plans
Case Study
Module Nine: Review Questions
Module Ten: Post Event Activities
Survey
Share Media (photos and video)
Send Thank you Notes
Start planning the Next Event!
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

Event Planning 1 Day Training in Bournemouth

The Ultimate Guide to Event Planning - 1 Day Workshop in Bournemouth

London

<section style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><main style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;">Overcome social awkwardness and social anxiety the fast, fun and easier way.DO YOU find yourself drying up or going blank when under pressure&nbsp;or getting tongue-tied when someone makes a smart remark?One of the reasons that you dry up or get tongue-tied &ndash; is because you are&nbsp;programmed to go into your head&nbsp;and try to think of something to say.Most of us have become&nbsp;left-brain dominant&nbsp;because of the way we&rsquo;ve been educated, and we don&rsquo;t know&nbsp;how to activate our powerful and more creative right-brain.This is why the&nbsp;"I Don&#39;t Know What to Say"&nbsp;Improvisation Course is&nbsp;so effective at overcoming social difficulties. It gives you&nbsp;access to your spontaneous right-brain, and in fact, enables you to operate from both your right and left-brain together.It is probably one of the fastest and most effective ways of building verbal confidence, as well as liberating you on many levels.COVID-19Please see our website for details of our COVID 19 safeguards.</section><a name="InstituteText" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a> <a name="EducationQualification" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Suitability - Who should attend?</h2><section fr-original-style="" style="box-sizing: border-box;">The course is designed for people who want to become more socially confident and who wouldn&#39;t normally go near a drama or "improv" class. <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You often hold yourself back because you fear&nbsp;you might say or do the wrong thing.</li><li fr-original-style="" style="box-sizing: border-box;">You avoid failure at all costs because of experiences that have happened in the past or because you were&nbsp;heavily criticised&nbsp;at work or in your family.</li><li fr-original-style="" style="box-sizing: border-box;">You are an analytic kind of person&nbsp;(you may be an&nbsp;introvert). You&rsquo;ve got this internal critic that never lets up and is constantly criticising everything you say and do.</li></ul>The course is a very safe environment&nbsp;to make mistakes and take risks&nbsp;- this is something that doesn&rsquo;t come so easily to reserved people who often feel they have to "get it right" and don&rsquo;t have the luxury to make mistakes.Although this course is designed for beginners, if participating in a drama-based activity fills you with horror, you may want to start off the Breakthrough Course.</section><a name="EducationDegree" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><h2 title="Outcome / Qualification etc." style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Outcome / Qualification etc.</h2><section fr-original-style="" style="box-sizing: border-box;">The skills you will learn on this course will serve you for the rest of your life. They can include:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You will find yourself&nbsp;thinking less&nbsp;and communicating in a natural way without the need to analyse everything before you speak.</li><li fr-original-style="" style="box-sizing: border-box;">You will be amazed at what starts to come out of your mouth without having to think about it -&nbsp;things you don&#39;t believe you could ever think of.</li><li fr-original-style="" style="box-sizing: border-box;">You will learn how to respond in the moment, and, as a result, you will become&nbsp;less inhibited in social situations.</li><li fr-original-style="" style="box-sizing: border-box;">You are likely to find it&nbsp;easier to "play"&nbsp;in your relationships and your interactions with others.</li><li fr-original-style="" style="box-sizing: border-box;">People commonly find that&nbsp;health problems and emotional issues simply melt away. For one woman, a long-standing back problem completely disappeared as a result of participating.</li><li fr-original-style="" style="box-sizing: border-box;">If you experience any kind of creative block or feel stuck in the area of writing, art, music or performance etc you may see a&nbsp;dramatic shift in your creative output.</li></ul>Take this skill into your life, and you will begin to experience&nbsp;more ease in your daily tasks. And you will&nbsp;deal with challenges more effectively,But most of all, you will have had&nbsp;tremendous fun with an enthusiastic bunch of people&nbsp;- and come away from sessions feeling&nbsp;light-hearted, inspired and energised. Many people report that this heightened state&nbsp;continues for days afterwards,&nbsp;enabling them to accomplish their tasks with ease.</section><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Course Content</h2><section fr-original-style="" style="box-sizing: border-box;">You will learn how to respond in the most natural way -&nbsp;not from your head, but from your gut feelings. You will be surprised at the brilliance, wit and humour that flows out of you.Once learnt, it is a skill that&nbsp;you will never forget&nbsp;and is probably the most effective way of overcoming the blocks that keep you self-conscious or stuck for words.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You will learn how to be more spontaneous&nbsp;and how to respond more in the moment, so you will become less inhibited in social situations and more able to respond to unexpected challenges.</li></ul><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You will have tremendous fun playing and creating with other people, even if you think you can&rsquo;t play. You will likely find it easier to transfer this skill into your verbal communication. </li><li fr-original-style="" style="box-sizing: border-box;">You will find yourself thinking less and allowing yourself to&nbsp;communicate in a natural way without the need to analyse everything before you speak. </li><li fr-original-style="" style="box-sizing: border-box;">You will learn how to stand up to dominant and overpowering people.</li></ul><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">HOW IS THIS DIFFERENT FROM OTHER IMPROVISATION CLASSES</h3>Firstly this is not an anonymous class where you are thrown in the deep end and where everyone else seems to know what they&#39;re doing except you.This is a course - where you will&nbsp;build up a high level of trust with other people in a very safe environment.A very important aspect of the course is the&nbsp;support and encouragement that you will receive from other course members.Claire Schrader is an expert in confidence&nbsp;and has been running these courses since 1997. Having overcome acute self-consciousness, she knows what it&#39;s like to feel inhibited. She will gently guide you through a process that will enable you to&nbsp;overcome your difficulties with relative ease.</section><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Course delivery details</h2><section fr-original-style="" style="box-sizing: border-box;">We alternate running the course as an early evening 90-minute course from 6 pm-7.30 pm. Or as a later evening 2-hour course from 7.45 pm-9.45 pm.The course will run every week at those times for 12 weeks.</section></section></main></section></section></section><main style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"> </main>

Overcome social awkwardness and social anxiety the fast, fun and easier way.

DO YOU find yourself drying up or going blank when under pressure or getting tongue-tied when someone makes a smart remark?

One of the reasons that you dry up or get tongue-tied – is because you are programmed to go into your head and try to think of something to say.

Most of us have become left-brain dominant because of the way we’ve been educated, and we don’t know how to activate our powerful and more creative right-brain.

This is why the "I Don't Know What to Say" Improvisation Course is so effective at overcoming social difficulties. It gives you access to your spontaneous right-brain, and in fact, enables you to operate from both your right and left-brain together.

It is probably one of the fastest and most effective ways of building verbal confidence, as well as liberating you on many levels.


Suitability - Who should attend?
The course is designed for people who want to become more socially confident and who wouldn't normally go near a drama or "improv" class.

You often hold yourself back because you fear you might say or do the wrong thing.
You avoid failure at all costs because of experiences that have happened in the past or because you were heavily criticised at work or in your family.
You are an analytic kind of person (you may be an introvert). You’ve got this internal critic that never lets up and is constantly criticising everything you say and do.
The course is a very safe environment to make mistakes and take risks - this is something that doesn’t come so easily to reserved people who often feel they have to "get it right" and don’t have the luxury to make mistakes.

Although this course is designed for beginners, if participating in a drama-based activity fills you with horror, you may want to start off the Breakthrough Course.
Outcome / Qualification etc.
The skills you will learn on this course will serve you for the rest of your life.

They can include:

You will find yourself thinking less and communicating in a natural way without the need to analyse everything before you speak.

You will be amazed at what starts to come out of your mouth without having to think about it - things you don't believe you could ever think of.

You will learn how to respond in the moment, and, as a result, you will become less inhibited in social situations.

You are likely to find it easier to "play" in your relationships and your interactions with others.

People commonly find that health problems and emotional issues simply melt away. For one woman, a long-standing back problem completely disappeared as a result of participating.

If you experience any kind of creative block or feel stuck in the area of writing, art, music or performance etc you may see a dramatic shift in your creative output.

Take this skill into your life, and you will begin to experience more ease in your daily tasks. And you will deal with challenges more effectively,

But most of all, you will have had tremendous fun with an enthusiastic bunch of people - and come away from sessions feeling light-hearted, inspired and energised. 

Many people report that this heightened state continues for days afterwards, enabling them to accomplish their tasks with ease.
Course Content
You will learn how to respond in the most natural way - not from your head, but from your gut feelings. You will be surprised at the brilliance, wit and humour that flows out of you.

Once learnt, it is a skill that you will never forget and is probably the most effective way of overcoming the blocks that keep you self-conscious or stuck for words.

You will learn how to be more spontaneous and how to respond more in the moment, so you will become less inhibited in social situations and more able to respond to unexpected challenges.

You will have tremendous fun playing and creating with other people, even if you think you can’t play. You will likely find it easier to transfer this skill into your verbal communication.

You will find yourself thinking less and allowing yourself to communicate in a natural way without the need to analyse everything before you speak.

You will learn how to stand up to dominant and overpowering people.
HOW IS THIS DIFFERENT FROM OTHER IMPROVISATION CLASSES
Firstly this is not an anonymous class where you are thrown in the deep end and where everyone else seems to know what they're doing except you.
This is a course - where you will build up a high level of trust with other people in a very safe environment.

A very important aspect of the course is the support and encouragement that you will receive from other course members.

Claire Schrader is an expert in confidence and has been running these courses since 1997. Having overcome acute self-consciousness, she knows what it's like to feel inhibited. She will gently guide you through a process that will enable you to overcome your difficulties with relative ease.
Course delivery details
We alternate running the course as an early evening 90-minute course from 6 pm-7.30 pm over 12 weeks. Or as a later evening 2-hour course from 7.45 pm-9.45 pm over 6 weeks. Or as an intensive 3-hour course over 6 weeks.

We suggest you contact us directly before booking onto this course.


The Sunflower Effect Confidence Courses

Overcome social awkwardness and social anxiety the fast, fun and easier way.

DO YOU find yourself drying up or going blank when under pressure, or get tongue-tied when someone makes a smart remark?

One of the reasons that you dry up or get tongue-tied – is because you are programmed to go into your head and try to think of something to say.

Most of us have become left-brain dominant because of the way we’ve been educated and we don’t know how to activate our powerful and more creative right-brain.

This is why the "I Don't Know what to Say" Improvisation Course is so effective at overcoming social difficulties. It gives you access to your spontaneous right-brain, and in fact, enables you to operate from both right and left-brain together.

It is probably one of the fastest and most effective ways of building verbal confidence as well as liberating you on all sorts of levels.

I Don't Know What to Say! - Improvisation for Social Confidence

General Admission

Edinburgh

If you have ever wanted to explore sketchbook journalling, this exclusive new workshop with the Edinburgh Sketcher is the perfect place to start.
On this 3.5 hour workshop, artist Mark Kirkham - known locally as the Edinburgh Sketcher - will show you how to capture what you see quickly and lift your sketches off the page using a little watercolour, and share why sketchbook journalling has become such an important part of his day-to-day life.
You will explore how words can be used as decoration, and add depth to your drawing. 
Sketching items from still life, you will learn how to choose what to include; and how to link your sketches together using colour and composition. 
Starting with a new sketchbook, Mark will help you overcome any fears you have of facing the blank page, and build your confidence with mark making. 
Using the tips and techniques you learn on the day, you will leave ready to continue your sketchbook journalling at home.
This workshop will be held indoors in our welcoming and supportive environment in Edinburgh's City Centre New Town.
The price includes locally-sourced Shibui teas and Mr Eion coffee, a wee snack, and all the materials you need to get started.
You will take home the lovely sketchbook journal you start on the day, and we hope it will inspire you to make sketchbook journalling a regular feature of your creative life.
Earth conscious credentials
We are mindful of the effect we have on the environment, and do our best to minimise our impact.
You will take the lovely products you have created home with you on the day, and workshop correspondence and notes are sent to you electronically.
Favourite feedback
We love to hear what you think about our workshops. Here's a favourite 5-star review for Sketchbook Journalling:
I attended a journaling workshop given by Mark aka The Edinburgh Sketcher held at The Arienas Collective Workshop Hub.
Mark’s unique take on documenting life as he sees it in the format of a sketchbook journal is both intriguing and inspirational.
In the course of the workshop, Mark’s generosity of character and a willingness to share with us his own story combined with practical tips and techniques, inspired us all to begin our own sketchbook journal. This has been one of the most worth while things I have done in the last few years! I would highly recommend this workshop to anyone. (Jonny Higgs)



More information 
The Arienas Collective workshops, courses and events are run from a welcoming and supportive environment within a Georgian mews home in Edinburgh’s City Centre New Town. We invite you to join us, leave any day-to-day worries behind and immerse yourself in being creative.
Spaces on our workshops and courses are limited so that our creative team of artists and makers can offer you the hands-on help and support you need to make the most of your time with us. 
Our taster and introductory workshops focus on teaching creative skills and methods you can continue practising at home, using affordable materials and equipment. Where more expensive equipment is required we will mention this in the workshop description.
All the equipment and materials you need are included in the price, unless stated otherwise. 
Light refreshments from local suppliers are provided. On full day workshops you are welcome to bring your own lunch to eat inside or out. There is also a wide range of independent sit-in or takeaway delis, cafés, and restaurants, plus a range of supermarkets all within a 5-10 minute walk.
Accessibility
The workshop space is on the first-floor of our Georgian mews home and unfortunately we do not have lift access. Blue badge holders can park outside our front door on the single yellow line by arrangement.
Allergies
The workshop space is in our open plan living space and is not nut free. Please let us know about any skin or food allergies before booking. We offer a dairy-free milk and gluten free snack alternative.
Minimum number no refund policy
To ensure we can always pay our creatives a fair fee, we require a minimum number of bookings for each workshop and for this reason bookings are non-refundable. Should we have to cancel due to low numbers, we will offer you the option to swap to an alternative date or workshop, or to request a refund.
We do our very best to avoid cancellations. Since we often get late bookings, we keep our workshops on sale for as long as possible. We realise that some of you travel from afar, so if you book a space and have not yet received an email confirming your workshop is going ahead and need to make plans for your trip, please get in touch before booking any travel or accommodation so we can update you on booking numbers. Or check in before booking.
Private workshop bookings
Most of our workshops are also available to book for: private get-togethers with family and friends; themed wedding and birthday celebrations; corporate team building and well-being purposes; and in-store retail events for your customers. If you’d like to know more please Email Lynn.
Age restrictions
Our workshops are planned with adults in mind. Many are suitable for teenagers, but some may require under 16s to be accompanied for insurance purposes. Please check with us before booking.

The Arienas Collective

Learn how to create a sketchbook journal with the Edinburgh Sketcher at The Arienas Collective

Sketchbook journalling with the Edinburgh Sketcher

Book one place

Derby

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Lunch and Beverages are included in a classroom session
Course Delivery: Classroom | Virtual Live
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Derby



































Bromley

Communication Skills 1 Day Training in Bromley















Southampton

Rotherham

Manchester

Leeds

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Birmingham

Hull

Berkshire

Bedford

Liverpool 

Swansea

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours) Awarding Body:&nbsp;Open College Network (OCN) Credit for LearningAward Level:&nbsp;Level 3 (Advanced Level) - Ireland Level 5CPD Certified:&nbsp;Yes (CPD Accreditation)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;None. (English Level 2 desirable)Training Locations:&nbsp;Study online + Classroom&nbsp;OCN Accredited at UK Level 3 (Ireland Level 5) &nbsp;PART 1 - Theory:&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc. PART 2 - Skills and Practical Development: Safely and competently set up and maintain a Peripheral IV Infusion. Attend a classroom location to complete your practical training. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"> Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above. </div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">Course Itinerary:</div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"> </div>PART 1 - THEORY (ONLINE) M1 - Peripheral IV Cannulation - Introduction: Definitions - understanding terminology relating to PIVC. IV Therapy and NMC guidelines. M2 - Legal &amp; Professional Responsibilities: Legal Obligations and Accountability. Criminal, Civil and Contractual law in Healthcare. Vicarious Liability and your Duty of Care. M3 - Anatomy &amp; Physiology: Sites appropriate to IV cannulation. Hand vs. arm. Advantages and disadvantages of relevant veins. An overview of Homeostasis and Fluid Balance. M4 - Hygiene and Infection Prevention &amp; Control (IPC): Reducing healthcare-associated infections. Keeping Safe. Bloodborne Pathogens and Work Practice Controls. Standard Precautions. Waste Disposal. Needle-stick injuries. M5 - Indications and Advantages: When to cannulate, infusion types and benefits over alternative infusion routes. Continuous and intermittent infusion. Prophylactic use before procedures and in unstable patients. Contraindications. M6 - Equipment: Cannula types, sizes and colour coding. How to select appropriate size. Equipment overview for total procedure. M7 - Vein Choice for Cannulation: Correct vein selection. Which veins to avoid. How to manage an unsuccessful cannulation. M8 - Procedures: Full procedure for cannulation including correct documentation. M8: Guide to Cannulation - revision M8: Video - Recap with full procedure M9 - Contraindications: When inappropriate to cannulate including patients with specific health conditions. M10 - Complications: A detailed look at potential complications during and after cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions. PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED BEFORE JOINING US FOR YOUR PRACTICAL TRAINING PART 2 (CLASSROOM: 1 - Welcome, introductions and overview: Classroom - registration and introductions. Virtual Classroom - audio/visual checks and registration. 2 - Legal &amp; Professional Responsibilities: Overview and discussion. 3 - Anatomy - key points (appropriate to PIVC): Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites. 4 - Cannulae - selection and types: A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD. 5 - Complications: Complications of pVAD insertion including examples of infiltration, haematoma, extravasation and transfixation. 6 - VIP Score: Understanding and using the Visual Infusion Phlebitis score. 7 - Equipment - overview: We take a look at all essential equipment required for PIVC. 8 - PRACTICAL SESSIONS: Multiple practical sessions throughout the session. 9 - Fluids: The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products. 10 - Infusion Rates: Calculating infusion rates and drops per minute. This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</div></div>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health Professions (AHP)

Intravenous Cannulation

Aesthetics

Medicine & Nursing

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

Chelmsford

Stratford

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively.
It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes.
Course Content
• Health and safety law and how it will apply to supervisors.
• Your supervisory responsibilities in controlling site safety.
• Risk assessments and the need for method statements.
• Effective site inductions, toolbox talks and method statement briefings.
• Monitoring site activities effectively.
• Timely intervention when bad practice is identified.
Prerequisites
This course is for you if you are considering, or already have, supervisory responsibilities.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox

SMC Safety Solutions

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

Our CITB Online - Site Supervisors’ Safety Training Scheme (SSSTS) Refresher course is designed to give attendees a broad reminder of their responsibilities for health and safety on construction sites. Approved and endorsed by the United Kingdom Contractors Group, the SSSTS refresher course is a must for anyone who occupies a supervisory role on UKCG sites and wants to brush up on their knowledge of their legal responsibilities and the latest construction industry regulations.
The SSSTS Refresher course has been created to provide existing supervisors, or those who are just entering into a supervisory role, with in-depth knowledge of health and safety legislation and procedures. If a candidate completed a full SSSTS training course up to 5 years ago, they will be required to attend a refresher programme.
Prerequisites
SSSTS certificates are of course valid for up to 5 years, but due to the ever-changing nature of the industry, it is recommended that staff stay up to date by enrolling on a refresher course long before the qualification expires.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

Site Supervisor Training Scheme (SSSTS) Refresher

Portsmouth

Bingley

Luton

Northampton

Essex

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Allied Health

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

Burnley

This course is the next step on your Reiki journey if you would like to be able to use Reiki at a higher level and work with clients/familyThis level 2 Reiki course is for you if you want to give Reiki healing at a more intense level or give healing treatments to others. Here you are introduced to the Reiki symbols for the first time<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Cho Ku Rei (power symbol)</li><li fr-original-style="" style="box-sizing: border-box;">Sei He Ki (emotional symbol)</li><li fr-original-style="" style="box-sizing: border-box;">Hon Sha Ze Sho Nen (distance healing symbol)</li></ul>What will I learn on this course:-<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">How to use the Reiki sacred symbols</li><li fr-original-style="" style="box-sizing: border-box;">What is Distance Healing and how to use the distance symbol so you can send Reiki healing to others.</li><li fr-original-style="" style="box-sizing: border-box;">Have increased level 2 Reiki energy</li><li fr-original-style="" style="box-sizing: border-box;">How to practice Self-Healing using the increased energy</li><li fr-original-style="" style="box-sizing: border-box;">Hand positions when healing others</li><li fr-original-style="" style="box-sizing: border-box;">The 21 day Cleansing Process explained</li><li fr-original-style="" style="box-sizing: border-box;">Professional Ethics</li><li fr-original-style="" style="box-sizing: border-box;">Question and answer session</li></ul>You will be initiated to the Reiki energy by a level 2 attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course. I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.The course can be booked online here and you will receive instructions on how to access the course.I look forward to meeting you and sharing my knowledge and experience of Reiki with you.What this course offers you<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Individual Support - During and after your course</li><li fr-original-style="" style="box-sizing: border-box;">Practical Experience - Step by step training is given so that you can gain valuable experience using Reiki</li><li fr-original-style="" style="box-sizing: border-box;">Energy Perception &ndash; You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel</li><li fr-original-style="" style="box-sizing: border-box;">Personal Growth - You will discover for yourself the increased level of Reiki healing and be able to use its methods of healing on others and have paying clients if you wish&nbsp;</li></ul>Why a Level 2 Course?&nbsp;Reiki at Level 2 is the level of training which is needed to practise Reiki healing professionally and have paying clients. Often reflexologists, aromatherapists and other complementary therapists add reiki healing to their range of healing skills that they offer their clients.&nbsp;However it is not just for those who have clients it is also a powerful self-development technique for your own personal healing experience and to share with family/friends and give them the benefit of well-being.A certificate at Reiki Level One is needed for you to enrol on this course and I am happy to accept students who have trained elsewhere with another Reiki Master.The Reiki Two course is taught live on line using Zoom.Testimonials:- What other students who have attended my courses are saying&nbsp;Level Two Course&ldquo;She explains everything so well and makes it easy to understand and connect to the reiki. This is my 2nd course I&rsquo;ve done with Margaret&rdquo; (Louise B)."Thank you, I thoroughly enjoyed the course." (Beverley S)This is a very well organized and informative course! (Georgie P)

This course is the next step on your Reiki journey if you would like to be able to use Reiki at a higher level and work with clients/family
This level 2 Reiki course is for you if you want to give Reiki healing at a more intense level or give healing treatments to others. Here you are introduced to the Reiki symbols for the first time
Cho Ku Rei (power symbol)
Sei He Ki (emotional symbol)
Hon Sha Ze Sho Nen (distance healing symbol)
What will I learn on this course:-
How to use the Reiki sacred symbols
What is Distance Healing and how to use the distance symbol so you can send Reiki healing to others.
Have increased level 2 Reiki energy
How to practice Self-Healing using the increased energy
Hand positions when healing others
The 21 day Cleansing Process explained
Professional Ethics
Question and answer session
You will be initiated to the Reiki energy by a level 2 attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course. 
I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.
The course can be booked online here and you will receive instructions on how to access the course.
I look forward to meeting you and sharing my knowledge and experience of Reiki with you.
What this course offers you
Individual Support - During and after your course
Practical Experience - Step by step training is given so that you can gain valuable experience using Reiki
Energy Perception – You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel
Personal Growth - You will discover for yourself the increased level of Reiki healing and be able to use its methods of healing on others and have paying clients if you wish
Why a Level 2 Course? Reiki at Level 2 is the level of training which is needed to practise Reiki healing professionally and have paying clients. Often reflexologists, aromatherapists and other complementary therapists add reiki healing to their range of healing skills that they offer their clients. 
However it is not just for those who have clients it is also a powerful self-development technique for your own personal healing experience and to share with family/friends and give them the benefit of well-being.
A certificate at Reiki Level One is needed for you to enrol on this course and I am happy to accept students who have trained elsewhere with another Reiki Master.
The Reiki Two course is taught live on line using Zoom.
Testimonials:- What other students who have attended my courses are saying 
Level Two Course
“She explains everything so well and makes it easy to understand and connect to the reiki. This is my 2nd course I’ve done with Margaret” (Louise B).
"Thank you, I thoroughly enjoyed the course." (Beverley S)
This is a very well organized and informative course! (Georgie P)

Margaret Cook - Learn More About Reiki

Energy Healing

Reiki

Reiki Healer

I am a Reiki Teacher in Manchester and one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course. I teach all three levels of Reiki courses, level 1 reiki. level 2 reiki and reiki master level 3

Reiki Level 2 Practitioner Online Course

Would you like to develop further your practise of Reiki and learn about the Reiki Master symbol to be able to give advanced healing.This Reiki Master Practitioner level 3 course is for you if you would like to practise Reiki at a more advanced higher level. On this third level of Reiki training you are taught the Reiki Master symbol, and given a third empowerment or attunement.On this course you receive the fullest attention at this highest level of your Reiki training. I teach the course live online using Zoom. &nbsp;What does this course offer?<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">How to use the Reiki Master symbol</li><li fr-original-style="" style="box-sizing: border-box;">Dai Ko Myo symbol and mantra</li><li fr-original-style="" style="box-sizing: border-box;">Attunement to Reiki level 3 energy</li><li fr-original-style="" style="box-sizing: border-box;">Traditional Japanese Reiki cleansing techniques</li><li fr-original-style="" style="box-sizing: border-box;">How to compile your own Reiki Lineage</li></ul>You will be initiated to the Reiki energy by a level 3 attunement and you will receive a full instruction manual and your course certificate will be awarded to you at the end of the course.On this course you receive the fullest attention at this highest level of your Reiki training. &nbsp;&nbsp;I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.This course is for those of you who have completed your level 2 Reiki course and would like to participate in the greatest gift of being able to help heal others with Reiki.If you have completed your Reiki training elsewhere you may still do this course, just simply bring your Reiki Level 2 certificate with you or details of where you completed your training.The course can be booked online here and you will receive instructions on how to access the course.Testimonials:- What other students who have attended my courses are sayingReiki Master Level 3 Course&ldquo;Margaret&rsquo;s courses are always well thought through, full of valuable information, and easy to follow.&rdquo; (Sarah W)&ldquo;I loved the relaxed pace of this class and how I can refer back to the course work materials whenever I need&rdquo; (Charlotte Q)&ldquo;Margaret is a wonderful reiki master and she has been a joy to learn from!&rdquo; (Mark T)

Would you like to develop further your practise of Reiki and learn about the Reiki Master symbol to be able to give advanced healing.
This Reiki Master Practitioner level 3 course is for you if you would like to practise Reiki at a more advanced higher level. On this third level of Reiki training you are taught the Reiki Master symbol, and given a third empowerment or attunement.
On this course you receive the fullest attention at this highest level of your Reiki training. I teach the course live online using Zoom. 
What does this course offer?
How to use the Reiki Master symbol
Dai Ko Myo symbol and mantra
Attunement to Reiki level 3 energy
Traditional Japanese Reiki cleansing techniques
How to compile your own Reiki Lineage
You will be initiated to the Reiki energy by a level 3 attunement and you will receive a full instruction manual and your course certificate will be awarded to you at the end of the course.
On this course you receive the fullest attention at this highest level of your Reiki training. 
I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.
This course is for those of you who have completed your level 2 Reiki course and would like to participate in the greatest gift of being able to help heal others with Reiki.
If you have completed your Reiki training elsewhere you may still do this course, just simply bring your Reiki Level 2 certificate with you or details of where you completed your training.
The course can be booked online here and you will receive instructions on how to access the course.
Testimonials:- What other students who have attended my courses are saying
Reiki Master Level 3 Course
“Margaret’s courses are always well thought through, full of valuable information, and easy to follow.” (Sarah W)
“I loved the relaxed pace of this class and how I can refer back to the course work materials whenever I need” (Charlotte Q)
“Margaret is a wonderful reiki master and she has been a joy to learn from!” (Mark T)

Reiki Master Practitioner Level 3 Online Course

Could there be a way to release pain, unwanted habits, or life’s ups and downs? How about making positive changes happen with this powerful method – EFT Tapping, short for Emotional Freedom Techniques, and affectionately known as Tapping. EFT is The most effective energy healing modality or any modality at all that we have ever experienced.

This course explains the theory and practice of EFT Tapping and gives you practical experience of the full range of powerful possibilities, for you or yours.

This is not a pen-and-paper or video presentation class! This is live healing that you can actually feel! You will leave having actually experienced various forms of the EFT Tapping training at this level, with full confidence in applying it with ease.

Learn and experience how to easily let go of life's stresses, strains, and ups & downs.

Learn and experience how to get relief from neck and shoulder tension, headaches, chronic back-ache.

Learn and experience how to get control over bad habits like eating that one biscuit too many, drinking that extra glass of wine, or those cigarettes – without any unwanted side-effects!


Learn from an EFT Tapping Master Practitioner, Trainer and Author with experience in running workshops since 1999, and who is committed to raising standards and awareness of EFT Tapping.

EFT Course UK Online Zoom Live

EFT Course EFT Tapping Live On Zoom Level 1

Droitwich Spa

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Cognicert ISO 7101:2023 Healthcare Quality Lead Auditor CourseCertify by Cognicert Limited www.cognicert.comTraining Overview: The ISO 7101 Lead Auditor Course is designed to provide participants with the knowledge and skills required to lead audits of Healthcare Quality Management systems (HQMS) based on ISO 7101:2023. This comprehensive training program covers the principles, processes, and practices of auditing HQMS, focusing on key areas such as audit planning, conducting audits, reporting, and follow-up activities.ISO 7101 Healthcare Quality Management System Lead Auditor Course provides participants with the knowledge and skills necessary to lead audits of quality management systems within healthcare organizations. This comprehensive training program covers the principles, processes, and practices of auditing healthcare quality management systems, focusing on key standards and regulations applicable to the healthcare industry.Target Audience:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Healthcare Quality assurance managers and officers.</li><li fr-original-style="" style="box-sizing: border-box;">Internal auditors responsible for auditing HQMS within organizations.</li><li fr-original-style="" style="box-sizing: border-box;">Professionals seeking to become certified lead auditors for ISO 7101 audits.</li><li fr-original-style="" style="box-sizing: border-box;">Personnel involved in implementing and maintaining HQMS within organizations.</li></ul>Reference Standards:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">ISO 7101:2023 - Healthcare Quality Management systems - Requirements.</li><li fr-original-style="" style="box-sizing: border-box;">They will understand how to apply ISO 19011:2018 and ISO 17011:2017 principles to ensure effective auditing, conformity assessment, and continual improvement within the Artificial Intelligence industry.</li></ul>Objectives:By the end of the course, participants will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the principles and requirements of ISO 7101:2023.</li><li fr-original-style="" style="box-sizing: border-box;">Interpret and apply the requirements of ISO 7101 during audit activities.</li><li fr-original-style="" style="box-sizing: border-box;">Plan and prepare for HQMS audits effectively, including developing audit programs and checklists.</li><li fr-original-style="" style="box-sizing: border-box;">Conduct HQMS audits in accordance with ISO 7101 requirements, including gathering evidence, interviewing personnel, and documenting findings.</li><li fr-original-style="" style="box-sizing: border-box;">Apply audit techniques and methodologies to identify nonconformities and areas for improvement.</li><li fr-original-style="" style="box-sizing: border-box;">Prepare audit reports and communicate findings to relevant stakeholders.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the process for audit follow-up and verification of corrective actions.</li></ul>Learning Outcome: Upon completion of the course, participants will be able to lead and conduct audits of HQMS effectively, in line with the requirements of ISO 7101:2023. They will possess the necessary knowledge and skills to plan, execute, report on, and follow up audits, contributing to the continual improvement of organizational processes and systems.Course Content:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction to ISO 7101:2023<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Overview of the standard</li><li fr-original-style="" style="box-sizing: border-box;">Key concepts and principles of Healthcare Quality Management</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Principles of Auditing According to ISO 19011<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Fundamental concepts of auditing</li><li fr-original-style="" style="box-sizing: border-box;">Roles and responsibilities of auditors</li><li fr-original-style="" style="box-sizing: border-box;">Ethical considerations in auditing</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Audit Planning and Preparation according to ISO 17021:2015<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Developing audit objectives and scope</li><li fr-original-style="" style="box-sizing: border-box;">Establishing audit criteria and methods</li><li fr-original-style="" style="box-sizing: border-box;">Creating audit programs and checklists</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Conducting Audits<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Techniques for gathering evidence</li><li fr-original-style="" style="box-sizing: border-box;">Interviewing skills and communication techniques</li><li fr-original-style="" style="box-sizing: border-box;">On-site audit activities and observations</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Audit Reporting<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Documentation of audit findings</li><li fr-original-style="" style="box-sizing: border-box;">Preparation of audit reports</li><li fr-original-style="" style="box-sizing: border-box;">Presentation of findings to management and stakeholders</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Audit Follow-up and Corrective Actions<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Verification of corrective actions</li><li fr-original-style="" style="box-sizing: border-box;">Monitoring and measuring audit performance</li><li fr-original-style="" style="box-sizing: border-box;">Continuous improvement of the audit process</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Case Studies and Practical Exercises<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Application of audit principles and techniques through hands-on exercises and real-world scenarios.</li></ul></li></ul>Duration: 5 days Training Methodologies<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Case Study</li><li fr-original-style="" style="box-sizing: border-box;">Individual Exercises</li><li fr-original-style="" style="box-sizing: border-box;">Role Play</li><li fr-original-style="" style="box-sizing: border-box;">Group Exercises</li><li fr-original-style="" style="box-sizing: border-box;">Group Presentation</li><li fr-original-style="" style="box-sizing: border-box;">Examination</li></ul>

Cognicert ISO 7101:2023 Healthcare Quality Lead Auditor Course
Certify by Cognicert Limited www.cognicert.com
Training Overview: The ISO 7101 Lead Auditor Course is designed to provide participants with the knowledge and skills required to lead audits of Healthcare Quality Management systems (HQMS) based on ISO 7101:2023. This comprehensive training program covers the principles, processes, and practices of auditing HQMS, focusing on key areas such as audit planning, conducting audits, reporting, and follow-up activities.
ISO 7101 Healthcare Quality Management System Lead Auditor Course provides participants with the knowledge and skills necessary to lead audits of quality management systems within healthcare organizations. This comprehensive training program covers the principles, processes, and practices of auditing healthcare quality management systems, focusing on key standards and regulations applicable to the healthcare industry.
Target Audience:
Healthcare Quality assurance managers and officers.
Internal auditors responsible for auditing HQMS within organizations.
Professionals seeking to become certified lead auditors for ISO 7101 audits.
Personnel involved in implementing and maintaining HQMS within organizations.
Reference Standards:
ISO 7101:2023 - Healthcare Quality Management systems - Requirements.
They will understand how to apply ISO 19011:2018 and ISO 17011:2017 principles to ensure effective auditing, conformity assessment, and continual improvement within the Artificial Intelligence industry.
Objectives:
By the end of the course, participants will be able to:
Understand the principles and requirements of ISO 7101:2023.
Interpret and apply the requirements of ISO 7101 during audit activities.
Plan and prepare for HQMS audits effectively, including developing audit programs and checklists.
Conduct HQMS audits in accordance with ISO 7101 requirements, including gathering evidence, interviewing personnel, and documenting findings.
Apply audit techniques and methodologies to identify nonconformities and areas for improvement.
Prepare audit reports and communicate findings to relevant stakeholders.
Understand the process for audit follow-up and verification of corrective actions.
Learning Outcome: Upon completion of the course, participants will be able to lead and conduct audits of HQMS effectively, in line with the requirements of ISO 7101:2023. They will possess the necessary knowledge and skills to plan, execute, report on, and follow up audits, contributing to the continual improvement of organizational processes and systems.
Course Content:
Introduction to ISO 7101:2023Overview of the standardKey concepts and principles of Healthcare Quality Management
Principles of Auditing According to ISO 19011Fundamental concepts of auditingRoles and responsibilities of auditorsEthical considerations in auditing
Audit Planning and Preparation according to ISO 17021:2015Developing audit objectives and scopeEstablishing audit criteria and methodsCreating audit programs and checklists
Conducting AuditsTechniques for gathering evidenceInterviewing skills and communication techniquesOn-site audit activities and observations
Audit ReportingDocumentation of audit findingsPreparation of audit reportsPresentation of findings to management and stakeholders
Audit Follow-up and Corrective ActionsVerification of corrective actionsMonitoring and measuring audit performanceContinuous improvement of the audit process
Case Studies and Practical ExercisesApplication of audit principles and techniques through hands-on exercises and real-world scenarios.
Duration: 5 days
Training Methodologies
Case Study
Individual Exercises
Role Play
Group Exercises
Group Presentation
Examination

Cognicert Limited

ISO 7101 Healthcare Quality Management System Lead Auditor Course provides participants with the knowledge and skills necessary to lead audits of quality management systems within healthcare organizations. This comprehensive training program covers the principles, processes, and practices of auditing healthcare quality management systems, focusing on key standards and regulations applicable to the healthcare industry.

Cognicert ISO 7101 Healthcare Quality Lead Auditor Course

early bird registration

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

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