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Customer Service Essentials 1 Day Training in Craigavon

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Customer Service Essentials 1 Day Training in Newcastle

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About this Training Course This 3 full-day course will provide insights into many aspects of operating the modern refinery as a business. This will include technical information on refining processes, crude oils and processing options, the place of the refinery in the value chain, refinery cost structure and management, optimization and profit margin, energy and oil loss reduction. This course will also address important management tools and techniques used for economic evaluations in refineries including future trends. This course will include presentations, simulations, a trading game, and exercises. This is an interactive session where participants can propose relevant topics upfront to discuss during class. This course can be further tailored for inexperienced or experienced personnel. Further customization can also include addressing a specific refinery, plant or unit. The option for post-course consultancy or help-desk support is also available. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By participating in this highly intensive course, participants will be able to: Understand the main functions in refining processes, configurations and its operating characteristics Analyse the choice of crude, processing options and desired products and product quality parameters Closely review refinery economics and planning, margins, costing & valuation including trading Apply the methodology of refinery optimization and product improvement Gain an application of analytical tools to refinery management, supply chain and their economic drivers Appreciate the current challenges, opportunities and future trends impacting the refining industry Target Audience This course will benefit all refinery technical personnel, operations' process engineers and process managers, technical services engineers and managers, refinery planners, newly-hired refinery personnel and current semi-technical personnel who require introductory training to acquire the broader perspective of refinery economics and supply. Course Level Basic or Foundation Trainer Your expert course leader is a passionate world-class expert with 35 years of international experience in Crude Oil, Refinery Planning and Masterplanning, Process Modelling, LP Modelling and Optimization Best Practices. He has a sound understanding of refinery processes and economics. After retiring from Shell in 2020, he is now a principal consultant for Crude Oil & Refinery Modelling. He enjoys dealing with challenging technical problems and opportunities to deliver value through practical solutions. He has a hands-on mentality, is flexible and builds strong relationship with clients. During his career, he coached many engineers and delivered countless inhouse and external courses on crude oil, hydrocracking and general refinery processes and economics at the Shell Open University and many other client locations. He authored and co-authored several publications and presentations at international conferences and has three patents to his name. He understands how to deliver outstanding services in sometimes difficult cultural and commercial situations, having worked for clients around the world. He works effectively in multi-disciplinary teams, has strong analytical and problem-solving skills as well as excellent consulting, facilitation and interpersonal and multilingual skills. He has an MSc in Chemical & Agricultural Engineering (cum laude) and a BSc in Chemical & Agricultural Engineering from the University Ghent, Belgium. He is currently the Principal Consultant for Crude Oil & Refinery Modeling at Petrogenium, the international, independent, technical consultancy in oil refining, petrochemicals, oil & gas production & renewable resources. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

The Placement Course for Controllers in Oil & Gas and Construction aims to train Controllers who are able, through techniques of management control to achieve the objectives set in the most efficient way; with the ability to take immediate, corrective action during production. "Excellent training and know-how specific to Construction and Oil & Gas Sectors." This formula has been developed by Dirextra to offer new opportunities to future generations. Dirextra is the only provider to place highly qualified professionals within the Oil & Gas and Construction companies who sponsor our programme. Next editions: 📅 26 April 2024 ⏰ 37esima edition 📍 Manchester M4 1DZ (in presence) or live from remote Please send your application form to master@dirextra.com Brochure Placement Course Controllers in Italian Application Form  Brochure Dirextra in English Brochure Dirextra in Italian Why Manchester? Employment Opportunities The programme is delivered with the support of large Oil & Gas and Construction companies operating and producing on a contract basis all over the world who aim to hire young people as Company Controllers, Cost Controllers and Planners. 100% placement record for all previous cohorts with employment contracts in companies sponsoring the programme. PROGRAMME DETAILS 1200 hours over two terms: Term 1 (Classroom, personal study and thesis): 200 hours Term 2 (Work experience): 1000 hours During the six months of training on Construction and Oil & Gas sites accommodation and transfers will be provided by the host company. Our academic excellence, real world connections, global diversity and pivotal location give you outstanding advantages to kick-start your career. PROGRAMME TEACHERS The teaching is assigned to experts with years of experience in the construction and Oil & Gas industry (entrepreneurs, general managers.certified project managers, technical managers, site managers, human resources managers, lawyers, etc.) Programme Modules Construction Company Organization and Business Strategies Oil & Gas Company Organization and Business Strategies Administration, Control and Finance Legislation, Public Tendering Competitions Contract Management Drilling Engineering Advanced Project Management (with certificate) Planning Primavera P6 (with certificate) People Management Quality Management System Risk Management Procurement Management Managerial Accounting Cost Control (with certificate) Budgeting Construction Building Site Project Management Communication Management HSE Management Claims and Litigations Fidic and Standard Contract Form English for Construction Management Requirements, Procedures & Terms Applying Graduates in economics and management, may apply to be considered for this course. Please be aware that places are limited. Selection will be determined by qualifications and psychometric tests and interviews.  Submit applications via email to master@dirextra.com For more information please call us. Our Staff will call you back within 24 hours, if not available. United Kingdom phone number: office 00 44 (0) 161 795 6394‬ or mobile 0044 7765796588

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