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Step into the realm of effective telephone communication with the Telephone Etiquette Online Training. Uncover the art of verbal communication, customer engagement, objection handling, and stress management. Elevate your telephone etiquette skills to deliver exceptional service and create lasting positive impressions. Learning Outcomes: Understand the nuances of telephone communication and its importance. Master verbal communication techniques to engage and connect with callers. Develop strategies to identify and serve diverse customer needs. Acquire skills to handle objections, negotiate effectively, and say 'no' professionally. Learn the art of sales by phone, message taking, and call-back strategies. Develop and perfect telemarketing scripts for successful interactions. Enhance communication etiquette in various telemarketing scenarios. Explore stress management techniques for maintaining professionalism. Why buy this Telephone Etiquette Online Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Etiquette Online Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Etiquette Online Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Telemarketers and Sales Professionals. Customer Service Representatives Seeking Enhanced Communication Skills. Individuals Looking to Improve Their Telephone Etiquette for Better Customer Interactions. Business Professionals Interested in Delivering Outstanding Customer Service. Prerequisites This Telephone Etiquette Online Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative - $25,000 to $45,000/year. Telemarketer - $30,000 to $55,000/year. Sales Associate - $35,000 to $60,000/year. Call Center Supervisor - $40,000 to $70,000/year. Customer Experience Manager - $50,000 to $90,000/year. Course Curriculum Telephone Etiquette Online Training Telemarketing and Types of Telemarketing 00:18:00 Business Practice 01:00:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:00:00 Stress Busting 00:05:00 Campaign Delivery 01:00:00 Assignment Assignment - Telephone Etiquette Online Training 00:00:00

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Overview Food Hygiene and Safety Level 1,2 & 3 Training for Catering Professionals | Achieve 5-Star Food Hygiene Rating | The Food Hygiene and Safety Level 1,2 & 3 Course is tailored to equip senior-level professionals in the catering and hospitality sector with the necessary skills and practical knowledge to maintain high food safety and hygiene standards in compliance with the Food Safety Act 1990. This comprehensive Food Hygiene and Food Safety Level 3 training course is ideal for catering professionals seeking to gain a solid understanding of food hygiene best practices and achieve a five-star outstanding national hygiene food rating. Through this course, learners will gain in-depth knowledge of food safety management systems, including how to supervise food safety, train staff effectively, and monitor the implementation of best practices to minimise food hazards and contamination risks. The course also covers the importance of maintaining exceptional personal hygiene standards, among other critical topics, including HACCP Food Safety Standards in the UK. By enrolling in the Food Hygiene and Safety Level 1,2 & 3 Course, catering professionals can develop the necessary skills and expertise to excel in their roles and maintain high food safety standards in the workplace. Sign up for this course today to gain a competitive edge in the catering and hospitality industry.   Who is this course for? This Food Hygiene and Safety Level 1,2 & 3 course serves as an excellent opportunity for those seeking to advance their expertise and understanding of food hygiene and safety practices. Our course is suitable anyone operating in the food, catering, and hospitality industries, restaurants and hotels and food and beverage services. This in-depth level 3 food safety and hygiene for catering certificate training course is a must for: Chef Food Handler Card Food Safety Officer/Health & Safety Advisor Restaurant Manager Food retailers Catering Manager Restaurant and Café owners Kitchen Managers Catering Manager   Course Progression: Food Critic Food Safety Level 4 Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 3 Award in HACCP for Catering (RQF) Level 2 Award in Food Safety for Retail (RQF) Level 2 Award in Food Allergen Awareness and Control in Catering (RQF)   Accreditation This Food Hygiene and Safety Level 3 course is CPD IQ Accredited that ensure a high quality course content and approved in the UK.   Certification After completing this Food Hygiene and Safety Level 1,2 & 3 course, you will receive a Free PDF Certificate to showcase your achievement.   Career Path Sous chef UK: £20,000 per annum Food Safety Officer: £25,000 Catering Manager: £20,000 Food and Beverage Manager: £25,000 Kitchen Manager: £25,000 Course Curriculum Module 01 - Introduction to Food Hygiene Introduction to Food Hygiene 00:00 Module 02 - Origin and Nature of Food Risk Origin and Nature of Food Risk 00:00 Module 03 - Technologies and Food Safety Technologies and Food Safety 00:00 Module 04 - Preservation of Fruits and Vegetables Preservation of Fruits and Vegetables 00:00 Module 05 - Establishing Food Safety Management _System(FSMS) in a company Establishing Food Safety Management _System(FSMS) in a company 00:00 Module 06 - Hazard Analysis and Critical Control_Point System (HACCP) Hazard Analysis and Critical Control_Point System (HACCP) 00:00 Module 07 - Management of Chemical _Contaminants for food safety Management of Chemical _Contaminants for food safety 00:00 Module 08 - Sustainability and food safety Sustainability and food safety 00:00 Module 09 - Food Safety -An Introduction Food Safety -An Introduction 00:00 Module 10 - Food Safety Challenges in the Global Supply Chain Food Safety Challenges in the Global Supply Chain 00:00 Module 11 - Recognising Food Safety Hazards Recognising Food Safety Hazards 00:00 Module 12 - Designing Safety into a Food Product Designing Safety into a Food Product 00:00 Module 13 - Designing a Safe Food Process Designing a Safe Food Process 00:00 Module 14 - Maintaining and Improving a Food Safety Programme Maintaining and Improving a Food Safety Programme 00:00 Module 15 - Food Safety in Foodservice Operations Food Safety in Foodservice Operations 00:00 Module 16 - Personal Hygiene Personal Hygiene 00:00

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•The Online NLP Practitioner Training is a comprehensive program that will provide you with the tools and techniques you need to overcome your chronic pain and mental health conditions. • The program includes a printable digital copy of the NLP Practitioner Manual, access to the video recording of the training, ‘live’ online demonstrations of the techniques in action on yourself, online support for one year by way of group calls, and assistance set up your business website. • This program is perfect for anyone who wants to achieve positive change in their lives! Whether you’re a self-starter who is interested in self-development or a professional who is seeking career development and job fulfilment.

The Train the Trainer - Part 3 is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Train the Trainer - Part 3 consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction Introduction and Welcome to Manage Trainees 00:04:00 Answer Any Question Answer Any Question Intro 00:12:00 Invite Questions 00:08:00 Paraphrase the Question 00:19:00 Handle the Question - Part 1 00:16:00 Handle the Question - Part 2 00:10:00 Conclude the Question 00:15:00 Manage Distractions Manage Distractions Intro 00:05:00 Stop Interruptions 00:19:00 Stop Interruptions Activity Feedback 00:04:00 Handle Negativity 00:17:00 Handle Negativity Activity Feedback 00:03:00 Manage Inattention 00:19:00 Show it Was Worthwhile Administer an End of Day Review 00:20:00 Remind Them What They Got 00:07:00 Address Outstanding Questions 00:09:00 Ensure Individual Success Ensure Individual Success Intro 00:08:00 Tutor Benchmark Candidates 00:10:00 Assign an Independent Assessment 00:18:00 Part with Warm Words 00:10:00 Prepare an Irresistible Training Update Your Lesson Plans and Practice Your Scripts 00:19:00 Prepare the Day of Training 00:08:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This course aims to provide professionals and aspiring leaders with the necessary tools to communicate effectively in the workplace.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Level 5 Diploma in Leadership for Health and Social Care Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Leadership is not just giving direction in the critical fields of health and social care, it has the ultimate power to transform. With a sector that impacts millions and a growing demand for qualified leaders projected to rise by 15% over the next decade in the UK, the Level 5 Diploma in Leadership for Health and Social Care is more than just educational advancement-it's a call to action. So, are you prepared to step up and make a real difference in an industry that relies on strong, insightful leadership to guide its future? The Leadership for Health and Social Care bundle offers an expansive curriculum designed to build expert leaders equipped to handle the unique challenges of the healthcare sector. From essential clinical skills like Basic Life Support and Infection Control to deep insights into Safeguarding Children and Vulnerability Management, this course ensures a well-rounded mastery of both Care and Administrative Leadership. Strategic Management training, coupled with courses on Change Management and Risk Assessment, prepares you to not only lead but excel in creating environments that foster outstanding patient care and staff development. But that's not all. When you enrol in Level 5 Diploma in Leadership for Health and Social Care Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 5 Diploma in Leadership for Health and Social Care Career Bundle: Course 01: Level 5 Diploma in Leadership for Health and Social Care Course 02: Dignity & Safeguarding In Adult Health And Social Care Course 03: Vulnerability, Abuse & Safeguarding Course 04: Safeguarding Children Course Course 05: End-of-Life Care and Planning Course 06: Basic Life Support Course 07: Basic First Aid Course 08: Ambulance Care Assistant Course 09: Oxygen First Aid Training - Online Course Course 10: Infection Control & Medicine Handling Course 11: Safety & Precautions in Medication Management Course 12: Care Planning and Record-Keeping | Health & Safety Online Course Course 13: Observation Skills for Carers Course 14: Medical Law Course 15: Public Health Course 16: Healthcare GDPR Training Course 17: Physiology & Pain Management Course 18: Leadership Skills Course Course 19: Strategic Management Training Course 20: Leadership and Management Essential Skill Course 21: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 22: Diploma in Performance Management Course 23: Diploma in Operations Management Course 24: Project Management Course 25: Team Management and Leadership Development Training Course 26: Employee Training Responsibilities Course 27: Change Management Course 28: Middle Manager Management Course 29: Conflict Management Training Course 30: Risk Assessment in Health & Social Care Take this comprehensive program as your pathway to not just advancing your career but also enhancing the quality of care provided in your organisation. With the Level 5 Diploma in Leadership for Health and Social Care, you'll gain the skills and confidence needed to face healthcare's evolving challenges head-on. Enrol today to become a leader who inspires change and champions the highest standards in health and social care! Learning Outcomes of this Bundle: Develop critical leadership skills tailored to health and social care settings. Gain in-depth knowledge of safeguarding practices for vulnerable adults and children. Master essential clinical procedures, including life support and first aid. Understand the principles of effective care planning and medical law. Implement strategic management techniques to enhance healthcare services. Foster motivational and team-building skills to lead diverse teams. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! The Leadership for Health and Social Care course is strategically designed to empower professionals to excel in managerial roles within the health sector. By mastering critical leadership skills specific to health and social care settings, learners are equipped to effectively guide their teams and manage complex healthcare environments. This includes navigating both everyday operations and unforeseen challenges with confidence and intelligence, ensuring high standards of care and operational efficiency are maintained. In-depth training in safeguarding practices for both children and vulnerable adults forms a core component of the curriculum, preparing learners to handle sensitive situations with the utmost care and legality. Coupled with comprehensive knowledge of medical law and care planning, this course ensures that leaders are not only advocates for their patients but also protectors of their rights and well-being, fostering a safe and supportive environment for all. Moreover, this diploma offers learners the opportunity to acquire a Recognised Qualification that is highly valued in the field of Leadership for Health and Social Care. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Leadership for Health and Social Care setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Leadership for Health and Social Care related fields impacting their Leadership for Health and Social Care experiences and long-term development. Course 01: Level 5 Diploma in Leadership for Health and Social Care Module 01: Understanding Management And Leadership Module 02: Leadership Theories Module 03: Improving Management And Leadership Performance Module 04: Introduction to Health and Social Care Module 05: Communication and its Relevance Module 06: Rights and Responsibilities as a Health and Social Care Worker Module 07: Role as A Caregiver and Healthcare Professional Module 08: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 09: Important Principles and Policies in Health and Social Care Work Module 10: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care - Part 1 Module 11: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care - Part 2 Module 12: Safeguarding Vulnerable Individuals Module 13: Health and Safety Responsibilities Module 14: Risk Management in Health and Social Care Module 15: High Performance Teams Module 16: Motivating Employees Module 17: Organisational Skills Course 02: Dignity & Safeguarding In Adult Health And Social Care Module 01: Introduction to Nursing Module 02: Working in Different Healthcare Settings Module 03: Understanding legal, professional standards of practice and ethical aspects of health care - Part 1 Module 04: Understanding legal, professional standards of practice and ethical aspects of health care - Part 2 Module 05: Effective Communication in Nursing Module 06: Health and Safety in Nursing Module 07: Hygiene in Nursing Module 08: Infection Control Module 09: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Adult Care in Different Life Stages Module 12: Understanding Immune System in Nursing Module 13: Rest and Sleep Management in Nursing Module 14: Mobility and Immobility Issues of Patients in Nursing Module 15: Pain Management for Nurses Module 16: Nutrition in Nursing Module 17: Fluid and Electrolyte Balance Module 18: Assisting with Elimination Module 19: Oxygenation in Nursing Course 03: Vulnerability, Abuse & Safeguarding Module 01: Systems & Procedures Relating To Adult Safeguarding Module 02: Response To Suspected Or Disclosed Abuse Or Neglect Module 03: Whistleblowing And Information Sharing Module 04: Safeguarding A Child Or Young Person Module 05: Principles To Safeguard Vulnerable Adults Module 06: Restrictive Practices, Restraint, Deprivation Of Liberty Module 07: Abuses And Individual Vulnerability And Online Safety Measures =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Healthcare managers. Aspiring team leaders. Social care professionals. Senior care staff. Medical administrators. Nurse supervisors. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Healthcare Manager: $50,000 - $90,000 Clinical Team Leader: $55,000 - $85,000 Social Services Manager: $45,000 - $75,000 Senior Care Coordinator: $40,000 - $65,000 Health and Safety Manager: $60,000 - $100,000 Risk Compliance Officer: $50,000 - $80,000 Certificates CPD Accredited Digital certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Description: The knowledge of Microsoft Word is a must for both employee and business owners. Even students, teachers, researchers and people from all background need to know the application because of its versatile use. The advanced course on Microsoft Word allows the learner to know the advanced features of the most used program. Microsoft Word 2016 Advanced will teach you the procedures for creating more advanced documents. You will know how to add reference marks or notes, the ways of simplifying and managing large contents, how to create forms, how to secure a document or how to handle document versions. After completing the course, you will know almost all the advanced techniques for creating an outstanding document. Learning Outcomes: Changing user information, sharing documents, working with comments and comparing document changes Collaborate on documents by reviewing them, merging changes and co-authoring Discover how to best use reference tools, like captions, cross-references, bookmarks, hyperlinks, footnotes, endnotes, citations and bibliographies Working with master documents and subdocuments Adding cover page; creating an index, table of contents, and ancillary tables; and managing outlines to simplify and manage large documents Suppressing information from a document, setting editing restrictions, adding digital signature platforms, and restricting document access Find out techniques for saving and exporting form data, along with creating and manipulating forms Using SharePoint Server with Word in order to create, compare and combine different document versions Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Word 2016 Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Word 2016 Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Collaborating on Documents Modify User Information 00:15:00 Share a Document 00:30:00 Work with Comments 00:15:00 Compare Document Changes 00:15:00 Review a Document 00:15:00 Merge Document Changes 00:15:00 Coauthor Documents 00:15:00 Adding Reference Marks and Notes Add Captions 00:15:00 Add Cross-References 00:15:00 Add Bookmarks 00:15:00 Add Hyperlinks 00:15:00 Insert Footnotes and Endnotes 00:15:00 Add Citations 00:30:00 Insert a Bibliography 00:15:00 Simplifying and Managing Long Documents Insert Blank and Cover Pages 00:15:00 Insert an Index 00:30:00 Insert a Table of Contents 00:30:00 Insert an Ancillary Table 00:15:00 Manage Outlines 00:30:00 Create a Master Document 00:30:00 Securing a Document Suppress Information 00:30:00 Set Editing Restrictions 00:30:00 Add a Digital Signature to a Document 00:15:00 Restrict Document Access 00:15:00 Forms Create Forms 00:30:00 Manipulate Forms 00:15:00 Form Data Conversion 00:15:00 Managing Document Versions Create a New Document Version 00:30:00 Compare Document Versions 00:15:00 Merge Document Versions 00:15:00 Activities Activities - Microsoft Word 2016 Advanced 00:00:00 Mock Exam Mock Exam- Microsoft Word 2016 Advanced 00:20:00 Final Exam Final Exam- Microsoft Word 2016 Advanced 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00