384 Outlook courses

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Our Diploma in Information Technology establishes frameworks in figuring, computer equipment and engineering, web and multimedia technologies, operating frameworks and database advances. It is delivered as a hands-on practical experience and learning course with different computer technologies, in both individual and community oriented modes. It likewise gives appropriate section focuses on working in the IT business or entry into the second year of a relevant Bachelor course. In this course you will learn the necessary skills, knowledge and information about Information Technology.  Who is this course for? This course would be ideal for people who want be ideal for people who want to work in IT business. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Diploma In Information Technology course will be very beneficial and helpful, especially to the following professionals: Software Specialists Project Managers Technopreneurs IT Consultants IT Analyst Software Developer System and Network Administrator Technical Support Engineer Cloud Operation Engineer. Computer Fundamentals Basic Computer Terms 00:15:00 Advanced Terms 00:15:00 Networking Basics 00:15:00 Basic Internet Concepts 00:30:00 Internet Security 00:30:00 Computers in the Workplace 00:15:00 Tele-Commuting 00:15:00 The Electronic World 00:15:00 Ergonomics 00:15:00 Safety and the Environment 00:15:00 Being Proactive 00:15:00 Identifying Yourself 00:15:00 Protecting your Data 00:15:00 Understanding Malware 00:15:00 Protecting Against Malware 00:15:00 Computer Maintenance Introduction 00:15:00 Understanding The Components Of A PC 01:30:00 Do You Need To Upgrade Your PC? 01:00:00 Essential Softwares You Must Have On Your PC 01:00:00 Installing And Organizing Your PC 01:00:00 Troubleshooting Guidelines 01:00:00 How To Speak To A Technician 00:30:00 Summary 00:30:00 Computer Programming COMPUTER PROGRAMMING 101 01:00:00 WHAT IS COMPUTER PROGRAMMING AND WHY SHOULD I CARE? 00:30:00 What a Programmer Does 01:00:00 SOFTWARE LESSONS FOR BEGINNERS 01:00:00 Other Places to Find Computer Instruction 00:30:00 Comprehensive Computer Training for the Beginner 01:00:00 A Course in Computer Literacy 01:00:00 COMPUTER PROGRAMMING AT A GLANCE 01:00:00 UNDERSTANDING THE LANGUAGE OF THE COMPUTER 00:30:00 Computer Program Definitions 00:30:00 Choosing a Language 00:30:00 Computer Programming 01:00:00 Employment Outlook 00:15:00 How to Find A Great Job After Graduation 01:00:00 Computer Networking Basics Introduction to Computer Networking 00:30:00 Types of Computer Networks 01:00:00 Types of Network Equipment 00:30:00 Ethernet 00:30:00 Wireless Local Area Networking 01:00:00 Internet Service 01:00:00 TCP/IP and Other Internet Protocols 01:00:00 Network Routing, Switching and Bridging 01:00:00 IT Communication Basics of Computer Networking 00:30:00 Computer Networking Design and Solutions 00:30:00 Getting the Right Computer Network Hardware 00:30:00 Setting Up Your Computer Network 00:30:00 Wireless vs Wired 00:30:00 Cable Management for Wired Computer Network 01:00:00 Managing Your Network With Network Monitoring Tools 00:30:00 Computer Network Maintenance and Repair 00:30:00 Troubleshooting Computer Network Wrapping Up 01:00:00 Internet Security Internet Security- The Truth About Identify Theft 01:00:00 Internet Security for Teens- What You Need to Do 01:00:00 Internet Security-Downloading Email Attachments 00:15:00 Internet Security- 5 Tips for Using Facebook 00:30:00 Internet Security- 8 Tips to Protect Yourself When Dating Online 00:30:00 Internet Security for Teens and Tweens- 10 Tips to Keep You Protected 00:15:00 Internet Security- Parental Control Software 00:30:00 Internet Security- Online Safety for Your Children 00:30:00 Cyber Bullying- Another Aspect of Breaking Internet Security 00:30:00 Tips to Ensure Internet Security 00:30:00 Internet Security- Downloading Music off the Internet 01:00:00 Internet Security- Protect Your Wireless Connection 00:30:00 Internet Security- How to Deal with Spyware 00:15:00 Internet Security- Protecting Yourself When You Shop Online 00:15:00 Internet Security- Make Sure Your Passwords Protect You 00:15:00 Make Sure Your Emails Are Safe: Tips for Internet Security 01:00:00 Internet Security- Why Should You Use a Firewall? 01:00:00 Internet security-Signs That Your Child's Safety Might Be Compromised 01:00:00 Internet Security- Safety When Using Public Computers 01:00:00 Internet Security- Storing Your Password on Your Computer 01:00:00 Internet Security-Using Social Utility Sites 00:30:00 Recommended Reading Recommended Reading: Diploma in Information Technology 00:00:00 Mock Exam Mock Exam- Diploma In Information Technology 00:30:00 Final Exam Final Exam- Diploma In Information Technology 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

For a lawyer, it is very hard to manage all of his/her clients, remember and organize their legal stuff, keep record of case filings, appointments, and record all the legal documents at the same. To manage, organize and schedule all of this stuff, they need the extra help of a legal secretary. If you are someone who is looking into this option, then this Diploma in Legal Secretary is perfect for you. Using this course materials, you can easily garner skills and knowledge in to become successful in highly demanding law industry. The course curriculum has been divided deliberately into into five sections for your learning convenience; legal secretary, meeting management and minute taking, secretarial roles and responsibilities, customer service role, and finally work using MS word. Initially, you will get basic knowledge as a legal secretary and learn about teamwork and attention to detail. This course will further teach you about managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, and basic computer knowledge. In any overall outlook, this course comes as a whole package which will help you become a legal secretary. Course Highlights Diploma in Legal Secretary is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Legal Secretary into 60 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 10 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Legal Secretary Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Legal Secretary is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Legal Secretary is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Diploma in Legal Secretary - Updated Version Introduction to Legal Secretary 00:22:00 English Law & Legal Systems 00:33:00 The Legal Workplace & Professionals 00:45:00 Law of Contract & Law of Tort 00:28:00 Wills, Probate and Estate Law Practice 00:15:00 Property Law & Conveyancing Practice 00:19:00 Family Law and Insurance Practice 00:24:00 Professional Writings and Documents 00:27:00 Document Proofreading and Editing 00:19:00 Meeting Management & Minute Taking 01:06:00 Customer Service and Telephone Handling Skills 00:21:00 Data Management and Record-Keeping 00:13:00 Other Essential Skills for Secretarial Role 00:19:00 Professional Conduct and Ethics 00:25:00 Diploma in Legal Secretary - Old Version Legal Secretary Introduction to Legal Secretary FREE 00:15:00 Role of Legal Secretaries FREE 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 01:00:00 Record Keeping 00:15:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:15:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 01:00:00 Meeting Management & Minute Taking Meeting Management 00:15:00 What to include/what to ignore 00:30:00 What Minutes are 01:00:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 Other Secretarial Roles and Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Customer Service Role Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 01:00:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading FREE 00:15:00 What does a Proofreader do? FREE 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam- Diploma in Legal Secretary 00:30:00 Final Exam Final Exam- Diploma in Legal Secretary 00:30:00

If you want to make better use of the full functional variety of Microsoft office 365 and move beyond its essential functions, then this Microsoft Office 365 course is a must pick for you. Throughout this video training course, you will gain mastery over all the features of Microsoft Office 365 and learn how to use those features for your best advantage.  The Microsoft Office 365 course has four sections that are designed to familiarise you with the various features and usage of the application. This training will also introduce you to the features that are required to know for using Microsoft Office 365.  The Microsoft Office 365 training course is designed to simplify your office work and help you to collaborate easily with your colleagues and customers. Enrol now and increase the rate of success of your organisation through the proper use of Microsoft Office 365. Learning Outcomes of The Microsoft Office 365:  Get a solid understanding of the various features and usage of Microsoft Office 365 Understand how to set up Office 365 and learn how to navigate the user interface. Learn how to configure Skype for Business Experience an in-depth lesson for using SharePoint for expert purposes Learn how to create user resource mailboxes and shared user mailboxes Expand your knowledge of Office 365 Web apps and learn how to use them Learn how to use Skype for business meetings and communicate via Skype for Business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Module 01 - Office 365 For End Users Office 365 Overview 01:23:00 Email, Contacts & Calendar 00:43:00 Using the Office 365 Office Apps 00:48:00 Module 02 - Office 365 SharePoint for End Users SharePoint Overview 00:50:00 Creating Your First Site 00:24:00 Adding Content to the Team Site Searching for Content 00:34:00 Module 03 - Office 365 Administration Getting Your Domain Ready 00:24:00 Getting Domain Ready 00:09:00 Licenses and Subsc 00:10:00 Bing places for Busines 00:05:00 Service Setting 00:05:00 Reports 00:04:00 Checking Health 00:02:00 Checking and Log 00:04:00 Managing Users Office 365 Administration 00:09:00 Creating users in office 365 00:08:00 Creating Distribution Groups 00:11:00 Importing 365 Users 00:09:00 Resetting User Passwords 00:02:00 user preperties 00:05:00 Insalling MS office 00:05:00 Maintaining Office 365 Users- Office 365 Administration 00:13:00 Creating user Resourse Mailboxes 00:07:00 Creating Shared User Mailboxes 00:01:00 Exchange Recipients 00:08:00 Checking Service Settings 00:02:00 Managing Skype for Business Users 00:03:00 Module 04 - Office 365 Web Apps Introduction 00:01:00 Getting Started 00:24:00 Collaborating with Shared Files 00:52:00 Using the Outlook Web Apps 00:46:00 Communicating with Skype for Business 00:29:00 Using Skype for Business Meetings 00:15:00 Interacting with Mobile Devices 00:13:00 Assignment Assignment - Microsoft Office 365 3 weeks, 3 days Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This Digital Functional Skills Entry Level 3 Course will set you up with the relevant digital skills and knowledge and provide you with a competitive advantage in your career, making you stand out from all other applicants and employees. Course Highlights Course Type: Online Learning Accreditation: NCFE Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Assessment: Externally Graded and Verified | Center-Based Online or Online Remote Exam Guided Learning: 55 hours Access: 1 Year Access Certificate: Certificate upon completion of the official exam (hard copy) Tutor Support: Tutor Support Available Customer Support: 24/7 live chat available Digital Functional Skills Entry Level 3 - Online Course This course is governed by Ofqual, and accredited by NCFE, making it a nationally recognised credential that will improve your CV while helping you stand out from the rest of the applicants.  Subject content of this course is based on theNational Standards for Digital Functional Skills to increase comparability across awarding organisations. This course will assist you in developing the skills needed to use electronic devices, manage and secure information, engage in online communication and transactions, use data protection tools, and edit a variety of digital media, including photographs, audio files, videos, etc.  Upon successful completion of this course, you will be equipped with the required digital skills to operate confidently, effectively and independently in education, work and everyday life. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body On-Screen Exam in Centre Remote Online Exam – From Home Results NCFE Book within 24 Hours Book within 2 working days Get results in only 7 days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information. The new assessment and result dates by NCFE is: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: On-screen and RI Assessment date to and from: 23/09/2024 – 1/11/2024 Results release: 8/11/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) How This Course will work for you? Initial Assessment: Determines levels Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Develop underpinning knowledge and fill skill gaps identified Progress Check: Assesses progress at the end of the module You will get useful resources that are designed to improve your essential skills, knowledge and understanding of the digital knowledge required to pass the assessments.  Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere. Aims & Outcomes Develop a favourable attitude toward the usage of digital skills as well as increased confidence and fluency in their use Use your knowledge and abilities to accomplish tasks and activities in order to exhibit them Develop an appreciation of the importance of digital skills in the workplace and in regular day-to-day activities Recognise the value of digital skills in both the profession and in everyday life Acquire a foundation for further study, work, and life. Who should take this course? This Digital Functional Skills Entry Level 3 Course can be taken by: People of all ages (there is no age limit). Anyone willing to enhance their practical digital functional skills Anyone looking to meet the entry requirement of your desired university Anyone looking to secure an apprenticeship Anyone looking to improve their job outlook with an added expertise Entry Requirements Students or professionals of any age group hailing from any academic background can take this Digital Functional Skills Entry Level 3 Course to acquire practical skills in ICT; no prior knowledge, skills or qualifications are required to enrol.  About Official Exam, Assessment Students are required to undergo a wide range of interactive online assessments and exams in between lectures and at the end of each module to evaluate the knowledge and skills that they are learning. These interactive assessment sessions measure the number of skills and knowledge that you are absorbing after the completion of each module and evaluate your potential to demonstrate these digital skills practically. You can also keep track of your score and progress at the end of the module. Towards the end of the Digital Functional Skills Entry Level 3 Course, you will be required to undergo an onscreen/online exam that is externally set and graded. You can take the online exam at the designated exam center or remotely. Some assessment components for the skills and knowledge to be evaluated under the Content Document must be conducted online and on screens utilising digital devices. The assessments will be pass/fail in line with the other Functional Skills qualifications. Contact us for more information. Learners who achieve this qualification could progress to: Digital Functional Skills Level 1 Qualification Course Curriculum 1. Using Devices and Handling Information • Features of a device refers to examples such as the interface required (keyboard or touchscreen) or how a device functions (hand-held, wearable or wireless connectivity). Uses of a device refers to examples such as for making a phone or video call, or sending emails while away from a desk. • Applications refers to those for desktop, laptop and mobile devices. • Applying system settings refers to examples such as changing screen brightness, changing speaker volume, or connecting to a Wi-Fi network at work or home. • Navigating online content refers to using menus, hyperlinks and browser navigation controls such as back and forward buttons or bookmarks. • Internet searches refers to a specific and clearly defined piece of information or content that might be required in a work or real-life context. 2. Creating and Editing • Using a suitable application refers to understanding terminology and concepts relating to documents and media and associated applications, such as word-processed or presentations, with an understanding of the purpose of different applications and typical uses. • Combining different types of information for a given purpose refers to using text, graphics and images in a work or real-life or context, such as creating a poster or presentation for colleagues. 3. Communicating • Online communications refers to short, simple texts using email or other messaging applications. Other digital content refers to graphics, images and videos. • A video call refers to a one-to-one communication via live video. 4. Transacting • An online form refers to a single page form used to enter information such as registering for or requesting a service, or making an online purchase. • Personal details refers to name, address, telephone number, email address and payment details. • Data validation refers to automatic computer checks to ensure that data is entered correctly, such as password requirements or key fields that cannot be left blank. • Verification checks refers to a check carried out to ensure the user has entered their details accurately, such as following a link in an email received when setting up an online account. 5. Being Safe and Responsible Online • Understanding the need to stay safe online refers to examples such as being aware of risks associated with clicking on unknown links or phishing emails, being aware of the evolving nature of such risks, or knowing that devices may be hacked resulting in personal data being compromised or stolen. • Authentication methods to access devices refers to examples such as strong passwords, fingerprint, facial or voice recognition. • Minimising the effects of physical stresses refers to examples such as using an adjustable chair, not being too close or too far away from the screen/device and keyboard or mouse. • Benefits of using security software refers to examples such as preventing, detecting or removing viruses, malware and other threats. Recognised Accreditation This Course is Accredited by NCFE and Regulated by OFQUAL This Course is accredited by NCFE and regulated by Ofqual which is a nationally recognised qualification that will add value to your CV. It is an approved subject by Department for Education (DfE) that provides a foundation for progression to employment and further technical education. Certificate of Achievement Upon successful passing of the official exam, you will be awarded an Ofqual regulated nationally recognised NCFE Digital Functional Skills qualification at Entry Level 3.  FAQs Are there any prerequisites or eligibility criteria for taking the course? There are no prerequisites or eligibility criteria for taking this course. This certification is open to anyone who wants to enhance their digital skills and knowledge. When will I be able to access the course? You will be able to access the course as soon as you enroll. The course materials and resources will be available to you online 24/7, allowing you to study at your own pace and convenience. Is there any age limit for enrollment in this course? There is no age limit for enrollment in this course. Learners of all ages are welcome to join and benefit from the course materials and resources provided. What is the difference between NCFE and Edexcel? NCFE and Edexcel are both awarding bodies that provide qualifications, but there are some differences between them. NCFE is a national awarding organization in the UK, while Edexcel is a subsidiary of Pearson, a multinational education company. Additionally, NCFE focuses on vocational qualifications and skills-based learning, while Edexcel offers a wider range of academic and vocational qualifications. Can I access this course material offline, or do I need a continuous internet connection? To access the course material, you need internet access, and you won't be able to access it offline. If I encounter any technical issues, what kind of support is available? We have a very supportive and friendly customer support team, available for you to ask for any help or assistance with any technical issues you may encounter. They can be reached through email or phone, and will promptly address any concerns you have to ensure a smooth learning experience. Do I need to have any special software to access this course? No, you do not need any special software to access this course. All you need is a device with internet access and a web browser. The course materials are accessible online, making it convenient for you to learn from anywhere at any time. Do I need to visit the exam center for the exam, or can I give it from home? You can take the online exam at the designated exam center or remotely. What is the difference between DFSQ and Essential Digital Skills Qualifications (EDSQ)? The DFSQ qualification focuses specifically on digital skills for work, while the EDSQ qualification covers only the essential digital skills for everyday life. The Guided learning hours for DFSQ are 55 hours, and those for EDSQ are 50 hours. What will I learn in the Digital Functional Skills Entry Level 3 course? In the Digital Functional Skills Entry Level 3 course, you will learn foundational digital skills such as using basic digital devices, understanding file management, and communicating online. Additionally, you will gain knowledge on how to use common software applications and develop basic internet browsing skills.

Read and discuss the world's most famous Christmas story! Highlights Join this book club and gain extra motivation to read in English 5 hours of live classes to help you develop fluent speaking in English Study this classic Dickens novel and increase your cultural knowledge Be corrected by an expert English teacher to remove errors and mistakes Practise and develop your English online in this 5 week advanced course featuring the classic Charles Dickens novel A Christmas Carol. Each week you read some chapters, discuss them in class and improve specific areas of vocabulary or grammar while also examining literary aspects of the novel. Personalised feedback improves your grammar, vocabulary and pronunciation. The Book Club book A Christmas Carol is the most famous Christmas story of all. Dickens combines social realism with exaggeration, black comedy, and the supernatural to tackle important questions about the poor and disadvantaged in English society. Ebenezer Scrooge is mean and unpleasant but will he change when the ghost of his old partner, Jacob Marley, haunts him on Christmas Eve? Scrooge is visited by three spirits of Christmas Past, Present and Future, showing him his mistakes and leading to a change in his outlook. Charles Dickens tells this incredible story in fascinating language full of adjectives, as well as with real humanity. Geoff says: "I chose this book because it is so well known, through movies and the theatre, but have you read the original in English? The themes of love, kindness and generosity means it is a positive, uplifting story, and still relevant today. We read the original text, which is short."

Read and discuss the world's most famous Christmas story! Highlights Join this book club and gain extra motivation to read in English 5 hours of live classes to help you develop fluent speaking in English Study this classic Dickens novel and increase your cultural knowledge Be corrected by an expert English teacher to remove errors and mistakes Practise and develop your English online in this 5 week advanced course featuring the classic Charles Dickens novel A Christmas Carol. Each week you read some chapters, discuss them in class and improve specific areas of vocabulary or grammar while also examining literary aspects of the novel. Personalised feedback improves your grammar, vocabulary and pronunciation. The Book Club book A Christmas Carol is the most famous Christmas story of all. Dickens combines social realism with exaggeration, black comedy, and the supernatural to tackle important questions about the poor and disadvantaged in English society. Ebenezer Scrooge is mean and unpleasant but will he change when the ghost of his old partner, Jacob Marley, haunts him on Christmas Eve? Scrooge is visited by three spirits of Christmas Past, Present and Future, showing him his mistakes and leading to a change in his outlook. Charles Dickens tells this incredible story in fascinating language full of adjectives, as well as with real humanity. Geoff says: "I chose this book because it is so well known, through movies and the theatre, but have you read the original in English? The themes of love, kindness and generosity means it is a positive, uplifting story, and still relevant today. We read the original text, which is short."

Duration 5 Days 30 CPD hours This course is intended for The audience for this course includes enterprise-level messaging administrators on Exchange Server. IT generalists and helpdesk professionals who want to learn about Exchange Server may also take this course. Students taking this course are expected to have at least two years of experience working in the IT field-typically in the areas of Windows Server administration, network administration, helpdesk, or system administration. They are also expected to have some experience with Exchange Server concepts but previous experience managing Exchange Server is not a requirement. Overview After completing this course, students will be able to: Deploy Exchange Server. Plan and configure storage for Exchange Server. Create and manage various recipient objects in Exchange Server. Perform recipient management and Exchange server management tasks by using Exchange Server cmdlets. Deploy Client Access services in Exchange Server. Manage high availability in Exchange Server. Implement disaster recovery for Exchange Server. Configure and manage message transport in Exchange Server. Configure message security in Exchange Server. Monitor and troubleshoot Exchange Server. Configure Exchange Server role-based access control permissions and configure audit logging for both administrators and users. Implement and manage integration with Exchange Online. This course teaches IT professionals how to administer and support Exchange Server. The course covers how install and configure Exchange Server. It also covers how to manage mail recipients and public folders, including how to perform bulk operations by using Exchange Management Shell. In addition, the course covers how to manage client connectivity, message transport and hygiene, and highly available Exchange Server deployments. It also covers how to implement disaster recovery solutions. Finally, the course covers how to maintain and monitor an Exchange Server deployment and how to administer Exchange Online in a Office 365 deployment. Deploying Microsoft Exchange Server 2016 Overview of Exchange Server Exchange Server architecture Requirements for Exchange Server Deploying Exchange Server Exchange Server Exchange Server Management Tools Lab : Deploying Exchange Server Managing Exchange Server 2016 storage Exchange Server mailbox databases Exchange Server storage Configuring Exchange Server mailbox databases and storage Lab : Configuring Exchange Server storage Managing recipient objects Managing user mailboxes Managing other types of mailboxes Managing other recipients objects Configuring policies and address lists Lab : Managing recipient objects Lab : Configuring address lists and policies Managing recipients and Exchange servers by using Exchange Server cmdlets Overview of the Exchange Management Shell Managing Exchange Servers by using Exchange Management Shell cmdlets Managing Exchange servers by using scripts Lab : Managing Exchange Server and recipient objects by using Exchange Management Shell Implementing client connectivity Configuring client access services Managing client access services Client connectivity in Exchange Server Configuring Outlook on the web Configuring mobile messaging Lab : Configuring client access services Lab : Deploying and configuring client access services on Exchange Server Managing high availability in Exchange Server High availability on Exchange Server Configuring highly available mailbox databases Configuring high availability of Client Access services Lab : Implementing DAGs Lab : Implementing and testing high availability Implementing disaster recovery for Exchange Server Implementing Exchange Server backup Implementing Exchange Server recovery Lab : Backing up Exchange Server data Lab : Restoring Exchange Server data Configuring and managing message transport Overview of message transport Configuring message transport Managing transport rules Lab : Configuring and managing message transport Configuring message security Deploying and managing an Edge Transport server for message security Implementing an antivirus solution for Exchange Server Implementing an antispam solution for Exchange Server Lab : Configuring message security in Exchange Server Monitoring and troubleshooting Exchange Server Monitoring Exchange Server Troubleshooting Exchange Server Lab : Monitoring and troubleshooting Exchange Server Securing and maintaining Exchange Server Securing Exchange Server by using RBAC Configuring audit logging in Exchange Server Maintaining Exchange Server Lab : Securing and maintaining Exchange Server Implementing and managing Exchange Online deployments Overview of Exchange Online and Office 365 Managing Exchange Online Implementing the migration to Exchange Online Managing a hybrid environment Lab : Managing Exchange Online Additional course details: Nexus Humans 20345-1 Administering Microsoft Exchange Server 2016/2019 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 20345-1 Administering Microsoft Exchange Server 2016/2019 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Highlights of the Course Course Type: Self-Paced Online Learning Total Qualification Time (TQT): 66 hours Guided Learning Hours (GLH): 55 hours Accreditation:  Pearson Edexcel and NCFE Qualification: Nationally Recognised Ofqual Regulated Qualification Study Materials: High-Quality E-Learning Study Materials Free Mock Test: Get Free Mock Test with Profesional Feedback Access: 1 Year Access Certificate: Certificate upon completion (hard copy) Tutor Support- Get unlimited tutor support via Zoom and Email Customer Support: 24/7 live chat available Why Should You Take Functional Skill Courses of Study Plex? Our courses are an excellent solution for anyone looking for a flexible option. You'll get to learn from industry experts and gain valuable insights and practical knowledge of the course from them. You will be introduced to a comprehensive yet easy to learn course curriculum. You will earn the Functional Skills Qualification that is recognised by employers and educational institutions. The online Functional Skills courses of Study Plex are very affordable. Key Features of Functional Skills English Level 2 Online Course Unlimited tutor support, Comprehensive curriculum, High-quality course material Pre-assessment Equivalent to a GCSE level 4 or grade C Online and Paper based Exam Pearson Edexcel and NCFE Affordable course - Payment plans available Improves pass rate Exam Whenever and Wherever You Want! NCFE - Exam Options- Paper Based and Online Exam Registration- Within 7 Day Exam Result - Within 7 Days Pearson Edexcel - Exam Options- Paper Based and Online Exam Registration- Within 9 Day Exam Result - Within 15 Days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information. Progression Opportunities in this Level 2 English Qualification Upon successfully attaining the Pearson Edexcel qualification in this level 2 English course with official exam, you can access the following career path that leads you to: Advanced vocational study Progress to BTEC Level 2 or 3 qualifications Enrollment into your desired university. A wide range of job and apprenticeship opportunities Functional Skills Level 2 English Qualification Purpose & Outcomes  The Pearson Functional Skills English and NCFE Functional Skills Qualification in English at Level 2 is for learners to develop understanding and skills in English. The qualifications give learners the opportunity to: Gain a qualification for work, study and life Demonstrate the ability at an appropriate level to read, write, speak, listen and communicate in English Apply these skills effectively to a range of purposes in the workplace and other real-life situations Free Mock Test You will get access to the free mock test facility to have a better idea of the types of questions that will appear on the real exam. Our mock test includes instant professional feedback which will allow you to identify your lackings and work on them. This will prepare you to surpass the final Functional Skills English Level 2 online exam successfully. Guaranteed Pass As long as you follow our recommended guidelines, and take complete advantage of our engaging lectures, high-quality e-learning study materials and extensive tutor support, we guarantee that you will pass the exam. How This Course will work for you? Initial Assessment: Determines from Pre-entry to Level 2 Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Develop underpinning knowledge and fill skill gaps identified Progress Check: Assesses progress at the end of the module Exam Practice: Apply to underpin knowledge to prepare for exams You will get useful resources that are designed to improve your essential skills, knowledge and understanding of English required to sit your functional skills exams. The Pearson Edexcel and NCFE Functional Skills in English at Level 2 are based on Department for Education (DfE) approved subject content, Nationally Recognised Qualifications and are regulated by Ofqual. Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere. Who is this Functional Skills Level 2 English Course With Online Exam For?  This comprehensive level 2 English course with an official exam is appropriate for: People of all ages (there is no age limit). Anyone willing to enhance their skills in English Anyone with an average score in GCSE Anyone looking to meet the entry requirement of your desired university Anyone looking to secure an apprenticeship Anyone looking to improve their job outlook Beginners or aspiring individuals in the field of functional English looking to uplift their credentials in functional English can take this course to enhance their job prospects or fit into the requirements prescribed by any university that you desire to enrol into. Entry Requirement This Functional Skills English Level 2 course with an official exam is suitable for students of all academic backgrounds and no experience or previous qualifications are required. However, you will require a laptop/desktop computer and a good internet connection. Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere. Assessment Structure The Pearson Edexcel and NCFE Functional Skills Qualification in English at Level 2 consist of 3 exams, these are Reading, Writing and Speaking, Listening and Communicating. Speaking, listening and communicating: Speaking, listening and communicating are assessed through one 5-minute presentation and linked question and answer session in groups of three to four and one 15-minute formal discussions together in groups of three to five learners. This exam will be conducted via Zoom. Duration = Up to 25 minutes Number of marks = Pass/Fail Reading: Reading is assessed through a test consisting of multiple-choice, short open-response and medium open-response questions. Duration = 75 minutes Number of marks = 35 Pass Mark: Learners are required to achieve an overall 65% mark to pass the English reading exam. Writing: Writing is assessed through a test comprising two tasks. (42% of marks assess spelling, punctuation and grammar). Duration = 60 minutes Number of marks = 36 Pass Mark: Learners are required to achieve an overall 63% mark to pass the English writing exam. This Functional Skills English Level 2 is accredited by Pearson Edexcel and NCFE, and regulated by Ofqual. What are Pearson Edexcel Functional Skills? The academic and general qualification Pearson Edexcel is created to advance and improve learners' skills while advancing knowledge. With the aid of Edexcel certifications, students can advance either into a higher education programme or right into the workforce. They are based on the excellence and traditions of the British educational system and have been made current and simple for both UK and international students to access. They are appropriate for students of all ages, a recognised component of all Apprentice standards and frameworks, and a replacement for GCSE in the UK. Functional Skills certifications offer verifiable proof of a learner's accomplishments across challenging material that is applicable to the workplace. The qualifications test students' fundamental knowledge of the subject matter and their capacity to apply it in various situations. In addition to laying the groundwork for future technical education and employment, they support learners in acquiring life skills. Functional Skills certifications may also be used in some instances in conjunction with government accountability frameworks. Benefits of Pearson Edexcel Functional Skills They lead the way in digital teaching, learning and assessments This qualification is recognised in the UK and across the world It is valued by employers all over the world Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market What is NCFE? The National Council for Educational Awarding (NCFE) is a national educational awarding body that develops, publishes, and accredits a variety of widely recognised credentials and honours, including those for online courses. For students who wish to acquire practical, transferrable ICT skills that will allow them to function freely, confidently, and effectively in the real world, the NCFE Functional Skills certificate is the best choice. Benefits of NCFE Provides a wealth of resources to assist in delivering our Functional Skills certifications. Increase your chances of gaining employment Improves job satisfaction Stimulates professional development Creates an advantage in the job market and improves your CV Within six working days, the assessment papers are graded, and the results are released What is Ofqual? Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensure that all the assessments and exams reveal what a student has accomplished. Benefits of Ofqual Regulation This regulation is valued internationally Created in accordance with specific national standards Designed in collaboration with industry to guarantee their suitability. Accurately reflect the knowledge, abilities, and understanding that the learners have shown. Candidates who have obtained a qualification that is governed by Ofqual are seen with greater confidence by employers. Course Curriculum Initial Assessment-Functional Skills English Level 2 Initial Assessment-Functional Skills English Level 2 Module 01 Module 02 Module 03 Module 04 Module 05 Final Assessment Final Assessment Important Exam Information Important Exam Information – Functional Skills English Level 2 Course