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Introduction: Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs. This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns. Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections. Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed. What You will Learn: Why you need to develop credibility early on in the sales process How to overcome misunderstandings and scepticism regarding a product; The importance of asking questions, when dealing with customer objections Why you need to tackle the biggest objection first The role of listening in handling complaints The best strategies to use, when dealing with objections or complaints from existing customers Benefits of taking this Course Learning important communication skills that you need, in order to close sales Learning how to address issues, such as customer indifference to your product Understanding the important role that honesty plays in the sales process Understanding why you need to develop a keen sense of empathy, when dealing with customers Learning how and when to follow up with your customers Course Modules/Lessons Module 1: Developing Preliminary Skills Module 2: Types of Objections Module 4: Handling Complaints

Description: Blood-borne pathogens are microorganisms inside the human body which can cause a number of serious diseases through contamination. Employees who work in nursing, dentistry, laboratories or surgeries have an occupational risk of exposure to blood or other potentially hazardous bodily fluids. A comprehensive Blood-borne Pathogen Exposure Control Plan will help to protect these employees. This course provides an in-depth overview of Exposure Control Plans. The course will cover what the plan should entail, the step-by-step procedures surrounding exposure to blood borne pathogens in the workplace and how to introduce the plan to employees in training.   What you will learn: What a Bloodborne Pathogen Exposure Control Plan is and what it involves. How an effective Exposure Control Plan can save lives, prevent injuries and protect the health of employees. How to introduce a Control Plan to employees in training. What steps to take to reduce the risk of exposure to employees. What to do in the immediate aftermath of an exposure incident.   Benefits of Taking this Course You will learn about Blood-borne Pathogen Exposure Control and how to implement a successful plan in the workplace. Your staff will be better trained to work in an environment where there is a risk of exposure to blood-borne pathogens as a result of you taking this course. You will gain an insight into the dangers of blood-borne pathogens and why your workplace should have an Exposure Control Plan in place. You will learn the preventative measures to put in place to keep staff safe and reduce the risk of contamination. You will learn what to do in the event of a member of your team being exposed to potentially hazardous blood-borne pathogens.   Course Modules/Lessons Module 01: What are blood-borne pathogens? Module 02: What is an Exposure Control plan and Why do you Need one? Module 03: Preventative Measures Module 04: Vaccines Module 05: Post-exposure Procedures

Be prepared for the upcoming Hiring Season by enhancing your professional skillsets with Apex Learning! Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Sports Agent and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Sports Agent bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Sports Agent course that will enhance your skills and prepare you for the competitive job market. Also, our Sports Agent experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Sports Agent, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Sports Agent Bundle Consists of the following Premium courses: Course 01: Football/Sports Agent Course 02: English Law and Legal System Level 3 Course 03: Law and Contracts - Level 2 Course 04: Level 3- Public Relation Course Course 05: Stakeholder Management Course 06: Facilities Management Level 3 Course 07: Business Management Advanced Diploma Course 08: Investment Course 09: Basic Business Finance Course 10: Level 3 Tax Accounting Course 11: Effective Communication Skills Diploma Course 12: Team Management Course 13: Decision Making and Critical Thinking Course 14: Time Management Benefits you'll get choosing Apex Learning for this Sports Agent: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Sports Agent Bundle Course 01: Football/Sports Agent Introduction to Sports Agent Industry Duties and Functions of Sports Agent Characteristics, Types and Socio-Economic Aspects of Sports Agents Sports Agency Model and Regulations Representative Bodies and Brand Building Networking, Sponsorship and Required Skills Becoming a Sports Agent CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sports Agent bundle. Requirements Our Sports Agent is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Duration 3 Days 18 CPD hours This course is intended for Mid- and upper-level managers looking to hone their senior management skills will benefit from this course. Overview Use wisdom and understanding to lead others Deliver constructive critiques to your staff More effectively coach and mentor your staff Develop new managers Better motivate your staff Navigate organizational politics To maximize performance and foster a healthy environment, senior managers must also motivate others, nurturing and utilizing the distinctive skills of each team member. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. Leading Others Comparing Vertical and Lateral Hierarchies- Leading in Different Structures of Command and Control Leveraging Your Organization\'s Structure Knowing Your Employees - Developing Empathy Beginning with the End in Mind and Back-Casting to the Desired Future State Setting S.M.A.R.T. Goals Earning Your Team\'s Trust with Honesty, Reliability, Availability, and Openness 2. Strategies for Course Correction Lighting a Fire- Motivating, Guiding, and Inspiring Resolving Conflict- Forcing, Accommodating, Avoiding, Compromising, and Collaborating Changing the Script- Trusting Your Team, Empowering Delegation, Celebrating Success, and Building & Reinforcing Your Team Defining Team Roles and Creating a Balanced Team 3. Effective Coaching and Mentoring Providing Clear and Timely Feedback Creating a Supportive Environment Building a Mentorship Plan - Mentoring for Success 4. Training New Managers Preparing, Developing, and Supporting New Managers Defining and Building Competencies Documenting Best Practices while Rewarding and Emulating Effective Managers Encouraging a Peer Network 5. Motivation Understanding the 8 Level Hierarchy of Needs Managing Across Generations Applying the CARE Model 6. Organizational Politics Being Politically Savvy, Ethical, and Effective Building Political Intelligence Understanding the Landscape 7. The Big Picture Thinking Through the Elements of Management

The First Aid for Cyclists (Including Child First Aid) course is designed to give you the theoretical knowledge (and a lot more) needed to equip you with the skills and knowledge to be able to help someone involved in a cycling accident. The course covers topics such as how to put someone into the Recovery position, resuscitation, head injuries, sprains, breaks and dislocations and so much more. This course is an excellent First Aid Training package for people to gain the skills and knowledge to be able to help an adult or child injured whilst out on their bike and also serves as an ideal annual refresher between practical courses covering the full HSE syllabus plus head injuries, heart attack, asthma and much more. This course fulfils all the criteria for Appointed Person First Aid training, however a practical course is required in order to qualify as a full First Aider. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk   Course Contents: Action in an emergency Role of the First Aider The Primary Survey – How to help in an Emergency Unresponsive and Breathing Recovery Position Secondary Survey Heart Attack and Angina Unconscious and not breathing Resuscitation Compression only Resuscitation Breathing Problems Choking Asthma Panic Attacks and hyperventilation Wounds and bleeding Shock Fainting Bites and Stings Burns Breaks, Sprains and Dislocations Head Injuries Spinal Injuries Major Crush injury – 15 minute rule Road Traffic Accidents Fitting / Seizures / Convulsions Extremes of body temperature Medical conditions Diabetes

Explore the intricacies of clinical psychology in our comprehensive course, covering theoretical foundations and practical approaches. Delve into severe mental health problems, refine clinical assessment skills, master interviewing and observation techniques, and learn effective consultation methods. Uncover diverse therapeutic models and gain insights into working with both children and older adults. Elevate your expertise in ethical practices, cultural competence, and evidence-based interventions. Join us on a journey through the dynamic landscape of clinical psychology, equipping yourself with essential tools for a fulfilling and impactful career.

Capital budgeting and Project Valuation (Building a Replacement and Expansion capital investment valuation Model)

What can be a better investment than learning the essential skill like logistics management to run a successful organisation? This Logistics Management course bundle is such an investment opportunity. Grab the super package of the Logistics Management course to learn Logistics Management and all related things. This online course will let you study on your schedule and level up your skills in logistics management. These materials are rich with practical information that will help you learn Logistics Management most easily. Discussions on logistic management, transport management, purchasing & procurement, and inventory control course will make you knowledgeable on supply chain management. Logistic management in specialised fields like the oil and petroleum industry is also included here. Moreover, there is guidance on how to behave responsibly towards the environment by ensuring proper waste management. Make your Logistics Management learning effective by choosing this smart package of 20 premium courses. Wait no further! Along with this Logistics Management course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Logistics Management Bundle Consists of the following Premium courses: Course 01: Logistic Management Course 02: Transport Management Diploma Course 03: Purchasing & Procurement Course - Level 3 Course 04: Commercial Law Course 05: Supply Chain Management Course 06: Material Management Course 07: Inventory Controller Course 08: Warehouse Safety Course 09: Delivery Driver Training Course 10: Driver Safety Awareness Certificate Course 11: Spill Management Training Course 12: Logistics of Crude Oil and Petroleum Products Course 13: Certificate in Anti Money Laundering (AML) Course 14: Process Improvement: Reduce Waste Course 15: Operation Management and Retailing Course 16: Retail Management - Level 5 Course 17: People Management Skills Level 3 Course 18: Bookkeeping Tool : Google Sheets Course 19: Paralegal Course 20: Time Management Enrol now in Logistics Management to advance your career, and use the premium study materials from Apex Learning. Learning Outcome: Successful completion of this Logistics Management course bundle will give learners - Strong base on logistics and transport management Complete guidance on steps of logistic operation Familiarity with laws and regulations in logistics and supply chain Tips on security and control of the warehouse Knowledge of people and time management skills Boost the professional performance as a logistic manager The Logistics Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Logistics Management expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Logistics Management from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Logistic Management Course: Previously it was £10) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Learners from any educational background who want to discover transportation and logistics from scratch can enrol in this Logistics Management bundle. It will also be beneficial for those who just started working in the administrative field or fields related to warehousing, shipping, transportation, inventory, retail, etc. Requirements This Logistics Management course has been designed to be fully compatible with tablets and smartphones. Career path The knowledge and skills gained from this Logistics Management course bundle will add significant value to the progress of the following careers: Purchasing Manager Production Manager Production Warehouse Manager Facilities Manager Maintenance Supervisor And, most importantly Logistics Manager whose average salary is £38,534 per year in the United Kingdom. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Logistic Management absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

***Limited Time Exclusive App Development Bundle*** Prepare for a career in the high-growth field of IT. No experience or degree is required The demand for developers is expected to rise in the next couple of years from 17% to 24%. As a result, the need to hire app developers for mobile app development has increased significantly over the past few years and will reach an all-time high in 2022. You can also work on your own and sell your apps for millions as a mobile app developer. So, if you want to enter a thriving industry and secure your future, this App Development core skills training programme is perfect for you. Here you will learn both Android and iOS app development. Learning Outcomes of App Development Bundle: Learn how to develop apps for both Android and iOS Master Flutter & Dart development for building iOS and Android apps Become an expert in creating widgets, gestures, navigation components Graphics designing fundamentals and Adobe Photoshop Complete iOS 11, Swift 4, and Mac development Improve your grasp in UI/UX, SQL and much more Also, our experts are available to answer your queries on App Development and help you along your learning journey. Advanced audio-visual learning modules of these App Development courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. This App Development Bundle Consists of the following Premium courses: Course 01: Advanced Diploma in Android App Development Course 02: Flutter & Dart Development for Building iOS and Android Apps Course 03: Mastering Java for Beginners & Experts Course 04: Kotlin for Android Course 05: Complete iOS 11 and Swift 4 Course 06: Swift: Mac and iOS Development Course 07: Level 2 Adobe Graphics Design Course Course 08: Advanced Diploma in User Experience UI/UX Design Course 09: Microsoft SQL Server Development for Everyone Course 10: Internet of Things Course 11: Functional Skills IT Course 12: Cyber Security Incident Handling and Incident Response Course 13: Learn Ethical Hacking From A-Z: Beginner To Expert Course 14: Decision Making and Critical Thinking So enrol now in this App Development bundle to advance your career! App Development Curriculum of App Development Bundle Course 01: Advanced Diploma in Android App Development Setup Basic Views and Layouts Java basics Layouts and Media Activities and Passing Data ListView and RecyclerView Android Google News App Databases Whatsapp Video calling Course 02: Flutter & Dart Development for Building iOS and Android Apps Introduction Widgets Gestures Navigation Components Input/Selection Components And much more... How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 185 CPD hours / points Accredited by CPD Quality Standards Who is this course for? App Development Anyone from any background can enrol in this App Development bundle. Requirements App Development This App Development course has been designed to be fully compatible with tablets and smartphones. Career path Mobile App Developer - £30-50k/year. Web App Developer - £25-45k/year. Software Developer - £30-60k/year. Game Developer - £25-45k/year. UI/UX Designer - £25-45k/year. Technical Support Specialist - £20-30k/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Advanced Diploma in Android App Development) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of browsing and searching for a Recruitment Consultant course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Recruitment Consultant bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Recruitment Consultant course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Recruitment Consultant and help you along your learning journey. Advanced audio-visual learning modules of these Recruitment Consultant courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Recruitment Consultant, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Recruitment Consultant Bundle Consists of the following Premium courses: Course 01: Recruitment Consultant - Level 4 Course 02: Employment Law Level 3 Course 03: Law and Contracts - Level 2 Course 04: HR Management Level 3 Course 05: Virtual Interviewing for HR Course 06: Resourcing and Managing Talent Course Course 07: Payroll Management - Diploma Course 08: Document Control Course 09: GDPR Course 10: Leadership & Management Diploma Course 11: Facilities Management Level 3 Course 12: People Management Skills Level 3 Course 13: Decision Making and Critical Thinking Course 14: Time Management Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Course Curriculum : Course 01: Recruitment Consultant - Level 4 Introduction to Importance and Implications An Overview The UK Recruitment Legislation Sales and Selling The Recruitment Process Key Performance Indicators Candidate Attraction Candidate Management Candidate Interview Processes Client Acquisition Client Strategy in the Recruitment Sector Client Management Steps to Starting and Running a Successful Recruiting Service Course 02: Employment Law Level 3 Basic of Employment Law Legal Process Employment Contracts Employee Handbook Disciplinary Procedure National Minimum Wage & National Living Wage Parental Right, Sick Pay & Pension Scheme Discrimination in the Workplace Health & Safety at Work Dismissal, Grievances and Employment Tribunals Workplace Monitoring & Data Protection CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Recruitment Consultant expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Recruitment Consultant - Level 4) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Recruitment Consultant - Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.