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Getting Started The CMI level 4 Certificate in Management and Leadership is designed for practising or aspiring middle managers. It focuses on developing personal management skills and growing professional capabilities such as decision-making, managing team dynamics and delegation competence. Our CMI Level 4 Certificate in Management and Leadership, a shorter course than the Diploma, will give you all the necessary skills and competencies to become a manager. You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For Learners: Develop personal and management capabilities Use of effective information to inform decisions Development of managing people and teams Develop operational skills For Organisations: Focusing on the specific leadership areas appropriate to you and your workplace. Key Highlights Do you want to improve your professional management skills and get hired to the next level of your career advancement? The CMI Level 4 Management and Leadership offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 4 Management & Leadership can open many career pathways including, but not limited to: Manager, with an estimated salary of £38,000 per annum Deputy Manager, with an estimated salary of £34,384 per annum Duty Manager, with an estimated salary of £37,080 per annum Operational Manager, with an estimated salary of £46,814 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2500 to 3,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for current or aspiring mid-level managers. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 19 years of age and over Have some team-leading or supervisory experience or managerial experience at the junior or middle management level Possess the ability to complete the Level 4 course Our friendly admissions advisors will provide the best advice, considering your needs and goals. Progression On successful completion of a CMI Level 4 course in Management and Leadership, a number of progression opportunities become available: Enhance your professional status by upgrading your CMI membership Progress to other qualifications at the same level (e.g. from Level 4 Award to Level 4 Certificate etc.) Progress to other qualifications at the next level (e.g. from Level 4 Certificate to Level 5 or 6 Certificate) Why gain a CMI Qualification? This online CMI Level 4 Certificate in Management and Leadership course is perfect if you are a current or aspiring mid-level manager looking to advance in your career. The CMI Level 4 Certificate in Management and Leadership course is for developing the role and skills of managers. It aims to develop personal management capabilities, effectively use information in decision-making and operations and develop skills in managing people. Once completing the CMI Level 4 Management and Leadership course, you can progress to: CMI Level 5 Qualifications in Management and Leadership CMI Level 5 Qualifications in Coaching and Mentoring Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 4 Certificate in Management and Leadership, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners need to complete any combination of units to a minimum of 13 credits. The minimum Total Qualification Time is 130 hours, including 45 Guided Learning Hours. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Managerial Styles and Behaviour Reference No : Unit 4001V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand how management style can influence managerial behaviour. 2. Understand the need to apply a range of management styles. 3. Understand assumptions about human nature and managerial behaviour. UNIT2- Managing Stakeholders' Expectations Reference No : Unit 4002V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand and know organisational stakeholders. 2. Understand primary and secondary stakeholder expectations. 3. Be able to develop provisions offered to primary and secondary organisational stakeholders. UNIT3- Understanding organisational culture, values and behaviour Reference No : Unit 4003V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the concept of culture to an organisation. 2. Understand the impact of values that underpin individual and organisational performance. 3. Understand the relationship between values and behaviour. UNIT4- Personal development as a manager and leader Reference No : Unit 5001V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Be able to assess and plan for personal professional development. 2. Be able to plan the resources required for personal professional development. 3. Be able to implement and evaluate the personal development plan. UNIT5- Management report writing Reference No : Unit 4005V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the purpose of management reporting. 2. Be able to construct a written management report. 3. Understand the collection and analysis of data and information required for a written management report. UNIT6- Managing interviews Reference No : Unit 4007V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the contexts of different types of interview. 2. Understand the skills of interview techniques. 3. Understand the summarising, closing and follow up of interviews. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

  During this training course, you will be able to understand the different modules of ISMS, including ISMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.   About This Course After attending this course, delegates will; Understand the basic concepts of Information Security Management Acknowledge the correlation between ISO/IEC 27001 and other standards and regulatory frameworks Understand the process approaches used to effectively manage Information Security Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 40 question, multiple choice exam on Day 2 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Our Guarantee   We are an Accredited Training Provider of IECB. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam. Accreditation Prerequisites   Basic knowledge on Information Security Management is preferred. What's Included?   Delegates will be provided with; Course Slide deck Participant Guide Exam fees Who Should Attend?   Individuals interested in Information Security Management process approaches Individuals seeking to gain knowledge about the main principles and concepts of Information Security Management Individuals interested to pursue a career in Information Security Management Provided by   This course is Accredited by NACS and Administered by theIECB

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Intercultural Competence: In-House Training In a world that conducts business across continents and geographical borders, more than ever it is essential for team and organizational leaders to not only understand but also embrace the diversity of cultures; this is intercultural competence. Intercultural competence gives one the ability to effectively and appropriately communicate with people from other cultures in a competitively complex world. The participant in this program will gain cultural insights needed to build intercultural teams and navigate cultural diversities, without knowingly violating what are deemed to be acceptable or unacceptable cultural norms. What you will Learn At the end of this program, you will be able to: Articulate on the meaning of culture and intercultural competence Express the importance of body language and appropriately demonstrate its emblems Describe three cultural models and consider their application in assimilating cultural behaviors Define emotional intelligence and explain how it is linked to cultural intelligence Examine the four cultural intelligence capabilities and give examples of how each is developed Develop a personal cultural profile and compare its dimensions to gain an appreciation for intercultural competence Foundation Concepts Fundamentals of culture Culture and body language Culture and proxemics Cultural Models Iceberg culture model The onion model of culture Hofstede's model of national cultures High-context and low-context cultures Cultural Intelligence Emotional intelligence overview Cultural intelligence overview Cultural Profile Cultural profile dimensions Understanding your cultural profile

This is a practical ‘non medical’ day for front line practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse. We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. Splitting, handling projected feelings, constancy and permanence are explored. Online Course now available via Teachable Platform – Understanding Attachment Learn at your own pace… lots of text and video support Course Category Meeting emotional needs Behaviour and Relationships Inclusion Teaching and Learning Description This is a practical ‘non medical’ day for front line practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse. Drawing from the international research and literature and our own experience over many years as educational psychologists of the challenges of children with major social and emotional needs, we will explore together what the best practice can and could look like. We explore the language of attachment and outline very practical classroom strategies. We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. We explore the feelings of being on a desolate island of relational poverty or to imagine swimming with sharks. We explore the themes of violence, anxiety and experience of being a victim as young people grow older. We look at telling lies and explore how we can respectfully understand this. We reveal the new and innovative compass of vulnerability – the cognitive errors to which some are much more vulnerable. We look at triggers, self regulation and unpack a range of strategies.  Transference and counter transference are examined along with splitting, handling projected feelings, constancy and permanence. We explore what young people with these difficulties really need from us. We also spend time looking at the emotional impact on practitioners working with children with such needs and what helps at an personal and team level. We can all do something – we do not have to wait for expert therapists to arrive!  Testimonials Very moving presentation I will always try and think behind the behaviour now It had a huge impact on all levels We all seem to need it Belonging and feelings are so important Very user friendly Excellent! Learning Objectives Increased confidence regarding developing inclusive practice for children with serious attachment needs in mainstream schools Simple understandable explanation of attachment understood Access to a wider range of practical strategies to impact on social and behavioural needs Deeper understanding of core values surrounding inclusion of emotionally disabled children Opportunity to reflect on professional attitudes and behaviour towards parents and pupils with complex emotional needs New skills, scripts and processes to make inclusion successful Who Is It For ? Practitioners working in schools and other settings with children and young people of all ages Key workers Teaching Assistants with support roles Heads and deputies SENCOs Advanced skills teachers Primary and secondary classroom teachers Parents Local authority support services Course Content The course explores the questions : How can we start to develop an understanding of children with attachment needs? What is the true impact of loss, trauma and abuse? What else can we do to go about including high profile children or young people with challenging emotional needs? What useful psychological constructs can we use to guide us? This course also explores practical strategies and language for key adults rebuilding relationships with individual pupils. This is a participative day that aims to be explorative and practical. Opportunities to develop empathy with the children of concern will be created.

Duration 1 Days 6 CPD hours This course is intended for This course is suitable for IT personnel who are just beginning to work with Azure. This audience wants to learn about our offerings and get hands-on experience with the product. This course primarily uses the Azure portal and command line interface to create resources and does not require scripting skills. Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator. This course combines lecture, demonstrations, and hands-on labs. This course will also help prepare someone for the AZ-900 exam. This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools. Prerequisites There are no prerequisites for taking this course. Familiarity with cloud computing is helpful, but isn't necessary. 1 - Describe cloud computing What is cloud computing Describe the shared responsibility model Define cloud models Describe the consumption-based model 2 - Describe the benefits of using cloud services Describe the benefits of high availability and scalability in the cloud Describe the benefits of reliability and predictability in the cloud Describe the benefits of security and governance in the cloud Describe the benefits of manageability in the cloud 3 - Describe cloud service types Describe Infrastructure as a Service Describe Platform as a Service Describe Software as a Service 4 - Describe the core architectural components of Azure What is Microsoft Azure Get started with Azure accounts Describe Azure physical infrastructure Describe Azure management infrastructure 5 - Describe Azure compute and networking services Describe Azure Virtual Machines Describe Azure Virtual Desktop Describe Azure Containers Describe Azure Functions Describe application hosting options Describe Azure Virtual Networking Describe Azure Virtual Private Networks Describe Azure ExpressRoute Describe Azure DNS 6 - Describe Azure storage services Describe Azure storage accounts Describe Azure storage redundancy Describe Azure storage services Identify Azure data migration options Identify Azure file movement options 7 - Describe Azure identity, access, and security Describe Azure directory services Describe Azure authentication methods Describe Azure external identities Describe Azure conditional access Describe Azure role-based access control Describe zero trust model Describe defense-in-depth Describe Microsoft Defender for Cloud 8 - Describe cost management in Azure Describe factors that can affect costs in Azure Compare the Pricing and Total Cost of Ownership calculators Describe the Microsoft Cost Management tool Describe the purpose of tags 9 - Describe features and tools in Azure for governance and compliance Describe the purpose of Microsoft Purview Describe the purpose of Azure Policy Describe the purpose of resource locks Describe the purpose of the Service Trust portal 10 - Describe features and tools for managing and deploying Azure resources Describe tools for interacting with Azure Describe the purpose of Azure Arc Describe Azure Resource Manager and Azure ARM templates 11 - Describe monitoring tools in Azure Describe the purpose of Azure Advisor Describe Azure Service Health Describe Azure Monitor Additional course details: Nexus Humans AZ-900T00 Microsoft Azure Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AZ-900T00 Microsoft Azure Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This class has something for everything, from beginners who wish to customise their data entry forms in SharePoint right up to advanced users who need to use advanced formulas to deliver more bespoke actions to their apps. Overview After taking this course, students will be able to: - Understand when to use PowerApp. - Describe the components of PowerApps and their correct use. - Create PowerApps from existing data sources. - Brand PowerApps. - Customize PowerApps beyond just using the automated wizards. - Connect to a range of data sources from Excel to Azure SQL. - Understand the difference between canvas apps and model-driven apps. - Integrate PowerApps with other Office 365 systems ? including Teams and SharePoint Online. - Administer and Maintain PowerApps Students will be taught how to design, test and publish new apps that work with a variety of data sources. We will take users through a selection of well-crafted lessons to help them build new applications for their business. 1 - AN INTRODUCTION TO POWERAPPS What is PowerApps? The benefits of apps How to get PowerApps Canvas Apps and Model-Driven Apps License Options and Costs Discover PowerApps with Templates Lab 1: Introduction to PowerApps 2 - GETTING STARTED WITH POWERAPPS Building a new app from a data source Add, edit and remove controls Intro to Formulas Testing an app App Settings Publish and Share Apps Version History and Restore PowerApps Mobile App Lab 1: Getting Started 3 - BRANDING AND MEDIA Less is more Duplicate Screens Fonts Screen Colours and Matching Colours Screen Backgrounds Buttons and Icons Hide on Timer Size and Alignment by reference Show and Hide on Timer Lab 1: Branding and Media 4 - POWERAPPS CONTROLS Text Controls for Data Entry and Display Controls ? Drop downs, combo box, date picker, radio button and more Forms ? Add and edit data in underlying data sources quickly Charts ? present information in pie, line and bar charts Lab 1: Build Apps from Blank 5 - DATA SOURCES AND LOGIC Data Storage and Services How do I decide which database to use? Connect to on-premises data - Gateway What is Delegation? Specific Data Examples Displaying Data Lab 1: Data Source and Logic 6 - MODEL-DRIVEN APPS What is a model-driven app? Where will my data be stored? How do create a model-driven app Canvas vs model-driven summary Lab 1: Model-Driven App 7 - POWERAPP INTEGRATION Embed PowerApps in Teams Embed PowerApps in SharePoint Online Start a Flow from a PowerApp Lab 1: PowerApp Integration 8 - ADMINISTRATION AND MAINTENANCE OF POWERAPPS Identify which users have been using PowerApps Reuse an app in another location (move from testing or development to production) Review app usage Prevent a user from using PowerApps Manage environments Lab 1: Administration and Maintenance Additional course details: Nexus Humans 55265 Microsoft PowerApps training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55265 Microsoft PowerApps course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Has the Computer System Validation Engineer left and you’ve been handed their responsibilities? Do the thoughts of your next audit fill you with dread? CSV can be frustrating but this program will show you how to manage electronic data in a regulated manufacturing/laboratory/clinical environment using the GAMP framework and ensure compliance with FDA’s 21 CFR Part 11, EU Annex 11 or other regulatory guidelines.

Duration 2 Days 12 CPD hours This course is intended for The COBIT 2019 Foundation course would suit candidates working in the following IT professions or areas: IT Auditors IT Managers IT Quality professionals IT Leadership IT Developers Process practitioners Managers in IT service providing firms The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This COBIT 2019 Foundation course is designed as an introduction to COBIT 2019 and enables you to understand how an integrated business framework for the governance and management of enterprise IT can be utilized to achieve IT business integration, cost reductions and increased productivity. The syllabus areas that this course is designed to cover are: New framework introduction Key concepts and terminology Governance and Framework Principles Governance system and components Governance and management objectives Performance management Designing a tailored governance system COBIT 2019 builds on and integrates more than 25 years of development in this field, not only incorporating new insights from science, but also operationalizing these insights as practice. The heart of the COBIT framework updates COBIT principles while laying out the structure of the overall framework including: New concepts are introduced and terminology is explained?the COBIT Core Model and its 40 governance and management objectives provide the platform for establishing your governance program. The performance management system is updated and allows the flexibility to use maturity measurements as well as capability measurements. Introductions to design factors and focus areas offer additional practical guidance on flexible adoption of COBIT 2019, whether for specific projects or full implementation. From its foundation in the IT audit community, COBIT has developed into a broader and more comprehensive information and technology (I&T) governance and management framework and continues to establish itself as a generally accepted framework for I&T governance. 1 - COBIT 5 OVERVIEW AND INTRODUCTION Course Administration Course Objectives Exam Overview Certification Scheme History of COBIT COBIT 2019 Improvements Major differences with 2019 Misconceptions about COBIT COBIT and Other Standards 2 - KEY CONCEPTS AND TERMINOLOGY Introduction to Enterprise Governance of Information and Technology Benefits of Information and Technology Governance COBIT Information and Technology Governance Framework Distinction of Governance and Management Three Principles of a Governance Framework Six Principles for a Governance System 3 - GOVERNANCE SYSTEMS AND COMPONENTS Introduction to the Components of a Governance System Processes and Capability Levels Organizational Structures and Defined Roles Information Flows and Items People, Skills and Competencies Principles, Policies and Frameworks Culture, Ethics and Behavior Services, Infrastructure and Applications 4 - GOVERNANCE MANAGEMENT OBJECTIVES Governance and Management Objectives Publication Governance and Management Objectives Governance and Management Objectives Core Model Evaluate, Direct and Monitor Align, Plan and Organize Build, Acquire and Implement Deliver, Service and Support Monitor, Evaluate and Assess 5 - GOALS CASCADE Governance and Management Objective Relationships Governance and Management Objective Descriptions High-Level Information Example Introduction to the Goals Cascade Enterprise Goals Alignment Goals Mapping Tables ? Appendix A 6 - PERFORMANCE MANAGEMENT Introduction to Performance Management COBIT Performance Management Principles COBIT Performance Management (CPM) Overview Process Capability Levels Rating Process Activities Focus Area Maturity Levels Performance Management of Organizational Structures Performance Management of Information Items Performance Management of Culture and Behavior 7 - DESIGNING A TAILORED GOVERNANCE SYSTEM The Need for Tailoring Design Factors Enterprise Strategy Enterprise Goals Risk Profile I&T Related Issues Threat Landscape Compliance Requirements Role of IT Sourcing Model for IT IT Implementation Methods Technology Adoption Strategy Enterprise Size Focus Areas Designing a Tailored Governance System Management Objective Priority and Target Capability Levels Component Variations Specific Focus Areas Stages and Steps in the Design Process 8 - IMPLEMENTING ENTERPRISE GOVERNANCE OF IT The Business Case The COBIT Implementation Guide Purpose COBIT Implementation Approach Phase 1 ? What are the Drivers Phase 2 ? Where are we Now Phase 3 ? Where do we Want to be Phase 4 ? What Needs to be Done Phase 5 ? How do we get There Phase 6 ? Did we get There Phase 7 How do we Weep the Momentum Going? EGIT Implementation Program Challenges