17403 Other courses in Tonypandy delivered Online

What will you learn in this course? Deal with every day social and professional situations. Understand the main topics and some details of spoken or written language. Learn how to communicate and interact socially in formal situations. Become familiar with the greek culture. Deal with situations when you travel to places where the language is spoken. Write small paragraphs in order to describe experiences, events, dreams, and express your opinion. The main topics to be covered in this course are about society, telling stories, travelling, advantages & disadvantages, agreeing & disagreeing, the greek culture and more.

Understanding how to safely and efficiently evacuate a building during an emergency is essential knowledge for organisations of all sizes. This Evacuation Procedures Training Course offers a clear and structured approach to recognising the importance of well-planned evacuation strategies. From preparing evacuation plans to understanding the use of equipment and tools, learners will gain valuable insights into the key elements that ensure safety and order when every second counts. Designed for individuals responsible for safety protocols, this course guides participants through various evacuation scenarios, including fire emergencies and other critical incidents. It highlights the roles and responsibilities before, during, and after evacuation, ensuring a calm and organised response. The course also covers emergency response coordination and post-evacuation procedures, providing a thorough understanding of effective safety management without the need for physical attendance. Whether managing a small office or a large facility, this training delivers essential knowledge to maintain safety standards and protect lives. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Evacuation Procedures Module 02 : Pre-Evacuation Planning Module 03 : Evacuation Equipment and Tools Module 04 : Evacuation Procedures Module 05 : Emergency Response Module 06 : Building Evacuation Procedures Module 07 : Fire Evacuation Procedures Module 08 : Post-Evacuation Procedures Learning Outcomes: Gain a deep understanding of evacuation procedures. Plan for evacuations in various settings. Familiarise yourself with evacuation equipment and tools. Implement effective building and fire evacuation procedures. Respond to emergencies with confidence and competence. Execute post-evacuation procedures for safety and recovery. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Safety officers and emergency coordinators. Facility managers and building supervisors. Workplace safety teams and first responders. School administrators and safety personnel. Event organisers and security staff. Community leaders and volunteers. Anyone interested in enhancing emergency preparedness. Individuals committed to ensuring the safety of others. Career path Safety Officer Emergency Coordinator Facility Manager School Safety Coordinator Event Safety Supervisor Community Safety Leader Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Overview The Traffic Marshal course is designed to equip learners with the essential knowledge required to operate safely and effectively in environments where vehicle and pedestrian movement must be coordinated. Covering key principles of traffic control, risk assessment, and vehicle signalling, this course aims to enhance site safety and improve communication between vehicle operators and marshals. Learners will gain insight into traffic management systems and reversing procedures, allowing them to perform their role with confidence and competence. By the end of the course, participants will understand the legal responsibilities and health and safety standards associated with traffic marshalling. This training provides a recognised foundation for those looking to work in construction, logistics, and other vehicle-heavy environments. Course Description This course delves into the core responsibilities of a Traffic Marshal, offering a structured approach to traffic management and safety awareness. Through comprehensive learning modules, participants will explore the processes involved in directing vehicles, managing temporary traffic setups, and identifying potential hazards. Emphasis is placed on reversing techniques, vehicle signalling, and conducting traffic risk assessments in line with current health and safety guidelines. Learners will also examine how to support site operations by ensuring compliance with regulatory practices. Ideal for both newcomers and professionals, this course delivers essential training that aligns with industry expectations for safe vehicle movement and operational coordination in diverse workplace settings. Course Modules Module 01: Introduction to Traffic Marshalling Module 02: Traffic Management Module 03: Temporary Traffic Control Module 04: Traffic Risk Assessment Module 05: Vehicle Signaling Module 06: Reversing Vehicles Module 07: Health and Safety (See full curriculum) Who is this course for? Individuals seeking to work in vehicle coordination and site logistics. Professionals aiming to enhance safety knowledge for construction or industrial environments. Beginners with an interest in site safety and traffic control operations. Employers requiring qualified staff to manage vehicle movement on-site. Career Path Traffic Marshal Site Safety Officer Construction Site Coordinator Logistics Supervisor Vehicle Banksman Health and Safety Assistant

Course Overview This Sexual Harassment Awareness Training is designed to equip individuals with the knowledge and skills to recognise, address, and prevent sexual harassment in the workplace. Covering key concepts, legal frameworks, and organisational responsibilities, the course provides essential insights into maintaining a respectful and safe work environment. Participants will gain a thorough understanding of what constitutes sexual harassment, how to identify it, and how to manage such situations effectively. By completing this course, learners will be better prepared to contribute to a respectful and legally compliant workplace culture. Course Description This course delves into various aspects of sexual harassment, from definitions to workplace implications, and legal frameworks. It covers the different forms of harassment, employee rights, and employer obligations. Learners will explore how to effectively address and prevent incidents of harassment, ensuring worker protection through robust policies and procedures. The course also covers the process of dealing with incidents, including mediation and the aftermath, helping individuals recognise the importance of fostering a safe, respectful work environment. Upon completion, learners will have the skills to proactively contribute to creating a harassment-free workplace. Course Modules Module 01: What is Sexual Harassment? Module 02: Sexual Harassment in the Workplace Module 03: The Law and Sexual Harassment Module 04: Addressing Sexual Harassment Module 05: Worker Protection Module 06: Prevent Sexual Harassment at Work Module 07: Policies and Procedures Module 08: How to Deal with Sexual Harassment in the Workplace? Module 09: Mediation and the Aftermath (See full curriculum) Who is this course for? Individuals seeking to understand workplace dynamics and employee rights. Professionals aiming to enhance their knowledge of workplace law and ethical practices. Beginners with an interest in workplace relations and human resources. Any other individual interested in fostering a respectful workplace environment. Career Path HR Manager Equality and Diversity Officer Workplace Health and Safety Specialist Legal Advisor (Employment Law) Corporate Trainer or Consultant

Driver CPC - 1 Day Periodic 7 Hour Course The Compliant Driver / Trailer Checks and 3rd Party Trailers Join our online course from Total Compliance, designed to build your expertise in being a compliant driver and conducting essential trailer check. Driver Compliance: Understanding the responsibilities and legal requirements for maintaining compliance on the road. Trailer Checks: Conducting thorough pre-use and post-use trailer inspections to ensure safety and efficiency. 3rd Party Trailers: Best practices for managing and operating third-party trailers, including checks, handling procedures, and risk mitigation. Don't miss out on this opportunity to improve your driving practices! Please review our Terms and Conditions for more information.

Driver CPC - 1 Day Periodic 7 Hour Course The Compliant Driver / Trailer Checks and 3rd Party Trailers Join our online course from Total Compliance, designed to build your expertise in being a compliant driver and conducting essential trailer check. Driver Compliance: Understanding the responsibilities and legal requirements for maintaining compliance on the road. Trailer Checks: Conducting thorough pre-use and post-use trailer inspections to ensure safety and efficiency. 3rd Party Trailers: Best practices for managing and operating third-party trailers, including checks, handling procedures, and risk mitigation. Don't miss out on this opportunity to improve your driving practices! Please review our Terms and Conditions for more information.

Driver CPC - 1 Day Periodic 7 Hour Course The Compliant Driver / Trailer Checks and 3rd Party Trailers Join our online course from Total Compliance, designed to build your expertise in being a compliant driver and conducting essential trailer check. Driver Compliance: Understanding the responsibilities and legal requirements for maintaining compliance on the road. Trailer Checks: Conducting thorough pre-use and post-use trailer inspections to ensure safety and efficiency. 3rd Party Trailers: Best practices for managing and operating third-party trailers, including checks, handling procedures, and risk mitigation. Don't miss out on this opportunity to improve your driving practices! Please review our Terms and Conditions for more information.

Highlights of the Course Course Type: Online Learning Duration: 10 Hours 18 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about life coaching Understand the core competencies and principles of life coaching Explore the various areas of life coaching Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert life coach Life Coach Course Master the skills you need to propel your career forward in life coaching. This course will equip you with the essential knowledge and skillset that will make you a confident life coach and take your career to the next level. This comprehensive life coach course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this life coach course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective life coaching practice and equip you with the essential skills, confidence and competence to assist you in the life coaching industry. You'll gain a solid understanding of the core competencies required to drive a successful career in life coaching. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for life coach or for people who are aspiring to specialise in life coaching. Enrol in this   course to life coach day and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive life coach course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this life coaching can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This life coach course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This life coach course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This life coach course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction What You Will Learn 00:06:00 Get To Know Your Instructor 00:02:00 Part 1 : Life Coaching Certification What Is Life Coaching 00:04:00 The Benefits Of Becoming A Life Coach 00:03:00 The Difference Between Coaching, Therapy, Mentoring & Training 00:03:00 The Responsibilities Of A Life Coach 00:02:00 Coaching Fundamentals Coaching Fundamentals Overview 00:02:00 Listening Introduction 00:02:00 The 3 Kinds Of Listening As A Coach 00:04:00 Your Listening Template 00:10:00 Questioning Introduction 00:01:00 Questioning & Coaching 00:03:00 How Coaching Questions Are Different From Normal Questions 00:01:00 The Different Types Of Coaching Questions 00:12:00 Questions Summary 00:03:00 Building Trust Introduction 00:01:00 The Trust Checklist Exercise 00:02:00 The Trust Checklist Exercise 00:02:00 How To Build Trust As A Coach 00:08:00 More Trust Building Strategies 00:04:00 Understanding Personalities Understanding Personalities Overview 00:03:00 Big Five Personality Model 00:02:00 Myers Briggs Personality Model 00:04:00 Your Personality Model 00:08:00 How To Bring Out Your Strengths With This Model 00:09:00 Coaching Models Explained Coaching Models Introduction 00:02:00 GROW Model Explained 00:05:00 STEPPPA Model Explained 00:08:00 FUEL Model Explained 00:02:00 CLEAR Model Explained 00:04:00 Why We Will Use The GROW Model 00:01:00 Coaching Step 1: Goal Setting Step 1 Introduction 00:02:00 Why Defining Your Values Is Important 00:02:00 What Does Your Ideal Life Look Like? 00:04:00 The 4 Biggest Goal Setting Mistakes To Avoid 00:06:00 Stretch Goals Explained 00:03:00 Why You Should Start With Long Term Goals 00:04:00 Setting Your First Long Term Goal 00:05:00 Turning Long Term Goals Into Short Term Goals 00:05:00 Next Steps 00:01:00 Coaching Step 2 : Reality Step 2 Introduction 00:01:00 Status Quo Explained 00:06:00 Wheel Of Life Excercise Explained 00:06:00 Big Rocks Exercise Explained 00:05:00 Coaching Example Step 2 00:04:00 Coaching Step 3 : Option & Obstacles Step 3 Introduction 00:01:00 How To Brainstorm With Your Client(s) 00:05:00 How To Evaluate Your Brainstorming Ideas 00:04:00 “Spheres Of Influence” Excerise Explained 00:02:00 “Not To Do List” Exercise Explained 00:04:00 Coaching Example Step 3 00:07:00 Coaching Step 4 : Will & Action Planning Step 4 Introduction 00:01:00 The 80/20 Rule Applied To Coaching 00:04:00 How To Design An Action Plan 00:03:00 Coaching Example Step 4 00:05:00 GROW Model Recap 00:02:00 How To Structure Your Coaching Sessions Structuring Your Sessions Introduction 00:01:00 How To Define Your Coaching Ground Rules 00:03:00 How Much Should You Charge 00:02:00 The Pre Coaching Call 00:03:00 Your First Coaching Session 00:03:00 Progress Evaluation Sessions 00:04:00 My Recommended Coaching Timeline 00:02:00 Clint Coach Relationship Client Coach Relationship Intro 00:01:00 What Clients Expect From Their Coaches 00:03:00 Why Clients Choose One Coach Over Another 00:01:00 Client Coach Boundaries 00:02:00 How To Retain Clients Long Term 00:05:00 Advanced Coaching Strategies Advanced Coaching Strategies Introduction 00:01:00 Reframing Explained 00:06:00 Managing Emotional States 00:07:00 Understanding Representational Systems 00:07:00 Personal SWOT Analysis 00:06:00 Johari Window - Developing Self Awareness 00:04:00 Giving Good Feedback As A Coach 00:04:00 Part 2: Holistic Health Coaching Certification Part 2 Introduction 00:02:00 Giving Good Feedback As A Coach 00:04:00 What Does A Health Coach Do? 00:02:00 How Can You Combine Life Coaching & Health Coaching 00:01:00 Diet & Nutrition Fundamentals Diet Introduction 00:01:00 Your Health & Diet: How They Are Linked 00:03:00 The Consequences Of Following A Bad Diet 00:03:00 How To Eat For Longevity 00:01:00 What Are Calories? Explained 00:03:00 The Relationship Between Bodyweight And Health 00:05:00 Calories & Bodyweight In A Healthy Diet 00:01:00 The Surprising Results Of The Twinkie Diet 00:01:00 The Relationship Between Weight Loss And Health 00:02:00 Healthy Weight Ranges 00:01:00 The Best Foods For A Healthier Life 00:02:00 Best Protein Foods 00:01:00 Best Carbohydrate Foods 00:01:00 Best Dietary Fat Foods 00:01:00 How Much Of Each (Protein, Carbs, Fat)? 00:04:00 What About The Remaining Calories 00:01:00 Diet & Nutrition Coaching Client Assessment Introduction 00:01:00 Client Interview 00:04:00 How To Create A Diet Plan For Clients 00:09:00 Calculating BMI 00:03:00 Exercise Coaching : Cardio Cardio Introduction 00:01:00 The Different Types Of Cardio 00:02:00 How To Monitor Your Heart Rate During A Workout 00:02:00 Cardio vs Weigh Training - Which Is Better For Weight Loss 00:06:00 Exercise Coaching : Resistance Training Weight Training Introduction 00:01:00 Muscle Building Formula 00:07:00 The Science Behind Muscle Growth 00:03:00 Weight Training vs Bodyweight Training 00:02:00 How To Create Beginner Workout Plan 00:08:00 5 Most Important Aspects Of Lifting Form 00:03:00 Progressive Overload 00:02:00 Hormone Health Explained Hormones Introduction 00:01:00 The 3 Types Of Hormones 00:03:00 The Endocrine System Explained 00:04:00 Hormones & Heart Disease 00:03:00 Anabolic Steroids: Why They Are So Dangerous 00:03:00 Most Important Hormones Overview 00:01:00 Insulin 00:04:00 Glucagon 00:02:00 Adrenaline 00:03:00 Cortisol 00:04:00 Ghrelin 00:02:00 Leptin 00:02:00 Thyroid Hormones 00:02:00 Estrogen 00:02:00 Growth Hormone 00:01:00 Testosterone 00:03:00 Supplements How To Build Your Own Supplement Stack 00:08:00 Top 3 Beginner Supplements For Muscle Growth 00:04:00 The Best Supplements To Boost Immunity 00:04:00 The Best Supplements For Vegans & Vegetarians 00:02:00 The Best Supplements For Joint & Bone Health 00:02:00 The Best Supplements For Fat Loss 00:04:00 Health & Fitness Motivation Health & Fitness Motivation Introduction 00:01:00 The Role Of Stress In Motivation3 00:01:00 The Motivation Problem3 00:02:00 8 Steps To Building Fitness Discipline 00:07:00 How To Get Out Of A Workout Rut 00:08:00 Health & Fitness FAQ Answered Is Brown Sugar Better Than White Sugar 00:02:00 What Should You Train On Your First Day At The Gym? 00:07:00 Fresh vs Frozen Food: Which Is Healthier 00:03:00 Part 3: Wellness Coaching Certification Part 3 Introdudction 00:01:00 Steers Management The Difference Between Stress & Anxiety 00:02:00 Short vs Long Term Stress 00:02:00 The Effects Of Stress & Anxiety On Your Body 00:05:00 Proven Stress Management Strategies & Techniques 00:02:00 The Benefits Of Calm Breathing 00:02:00 Breathing Exercise #1 - Three Part Breath 00:02:00 Breathing Exercise #2 - Bellows Breath 00:01:00 Progressive Muscle Relaxation 00:03:00 Complete PMR Routine 00:07:00 Sleep Sleeping For A Longer Life 00:04:00 Tips To Fall Asleep Faster 00:03:00 Supplements For Improved Sleep 00:02:00 Emotional Self Care What Is Emotional Self Care 00:04:00 How To Accept Yourself 00:02:00 Taming Your Inner Critic 00:05:00 Getting A Different Perspecitive 00:04:00 Acknowledging Your Qualities 00:02:00 Getting Rid Of Time Consuming Commitments 00:06:00 How To Say “No” To Others 00:04:00 Supplementary Resources Supplementary Resources - Life Coach 00:00:00 Assessment Assessment -Life Coach 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Increasing sales is the core of objective for all salespeople and it is vital they are given the tools and techniques to thrive in this highly competitive environment. The landscape within which salespeople operate is ever shifting, and now more than ever it is recognised that the key to successful selling is understanding the customer's needs and working collaboratively with them to achieve their objectives. This highly practical programme has been developed to support salespeople to develop their all-round sales skills using a customer-focused approach. The course will be fun and informal, using practical exercises to help new and experienced salespeople ensure they are equipped to deal with the challenges of selling. This course will help participants: Develop core sales skills such as building rapport, questioning and presenting benefits Identify the roles and goals of key contacts and recognize the importance of consultative selling Understand how to achieve sales by uncovering needs, matching benefits and promoting value Understand how to structure and control a customer interaction and set clear objectives for each account Develop techniques for handling objections, questions and staying positive Master the art of closing a sale and gaining agreement Understand tactical selling and how to build multiple contacts and relationships Develop skill and confidence in selling to both new prospects and existing customers 1 Consultative selling - key principles for success Recognise the importance of consultative selling and being client-focused Build the right processes to achieving sales targets - questions before features Assess your core sales skills; building rapport, asking questions, presenting features and benefits, closing 2 Consultative sales call skills How best to structure and control a customer meeting or call to be client-centric: Four Cs The importance of setting clear objectives for each call and account Setting the agenda and pre-call preparation Planning sessions 3 Your mission, message and meaning - comparative advantage Defining sales messages and USPs; positioning value and quality not price Knowing your target product and services and their value to the customer Understanding your customers buying role and qualifying the opportunity 4 An effective sales meeting - part 1 Opening the sales interview - and building rapport Gaining and retaining the full attention of the customer Probing and identifying real needs using effective sales questions Planning and practice sessions for consultative selling 5 An effective sales meeting - part 2 Matching customer needs and wants to products and services available Presenting your product or service using features, advantages, and benefits Recognising and responding to buying signals and other sales opportunities Planning and practice sessions 6 Closing the sale successfully Anticipating objections and seeing them as positives, including price objections Handling objections using proven methods and models How and when to ask for the sale professionally Follow up and follow-through Planning and practice sessions

Where should management effort be directed? In controlling costs and ensuring proper engineering in live projects? - yes, of course, but true cost control comes by understanding, eliminating and minimising risk prior to a business committing any funds. This course studies the stages required for practical financial and business appraisals of projects and capital expenditure. This course has two primary objectives: To impart the knowledge and skills required to ensure as risk-free as possible expenditure of that scarce resource, cash - the investors', governments' or shareholders' money must not be squandered To improve the quality of the appraisal process in the widest sense - demonstrating how the process of project and capital expenditure appraisal can be used to dramatically improve cost control and deliver as risk-free as possible expenditure As a result of the course, participants will be able to: Understand the economics of appraisal Be in control of their projects from the start Understand the economics of their projects - and devise the most appropriate mode Carry out sensitivity analysis and identify risk Improve their methods of appraisal and approach Focus on the risk areas and take out risk and control costs before they over-run The benefits of attending this course will be demonstrable from day one. Thorough appraisals and risk assessment follow through to success in project management and detailed cost control and project management. 1 Introduction Why appraise? Taking risk out of investment The short- and long-term results of not appraising business expenditure 2 Developing an appraisal process The process - overall and stage-by-stage objectives Understand business and technical risks Manage resources and time Do you invest enough time and effort at this stage? Take out the risks - control costs before you are committed to contracts and action Checklists 3 Appraisal arithmetic Review of the arithmetic of appraisalThe time value of moneyThe effects of different interest or required ratesThe effects of inflation (or deflation) in prices and costs Understanding the economics of appraisal is essential 4 Appraisal measures Meaning and use of appraisal measures Identifying the most appropriate measures for your particular business Payback Discounted cash flow measures - NPV and IRR Other measures - FW, AW, Profitability Index The meaning of the measures and their application in practice 5 Cost benefit analysis The effect on decision-making of more intangible benefits Cost benefit analysis Ensuring costs are genuine Measuring intangible benefits Environmental issues Consideration of intangible benefits in the appraisal decision-making process 6 Developing appropriate models Developing models - examples of spreadsheet models and measures for many different situations Modelling investment opportunities - summarising outcomes Sensitivity analysis - identifying, quantifying and taking out risk 7 Developing an appraisal process The process - managing risk from the outset Using the process in risk management, negotiating and project management Take out risk by thoroughly knowing your project - developing your own process